Avita Senior Living at Rolling Hills

In my personal experience, Avita Assisted Living Rolling Hills did not provide the level of care or consistency I expected for my mother. Staffing was unreliable, with frequent use of agency employees who did not know the residents, and administration seemed distant and disconnected from the daily lives of those in their care. I also felt families were not always given clear or accurate information about what care could and could not be provided, which led to frustration and concern. Even simple details, such as leaving visitor parking open for families, were overlooked. To make matters worse, administration was only available during limited hours (9–4), which left me wondering how residents’ needs were supposed to be addressed outside of that narrow window.My mother is no longer at this facility, but I continue to worry about the well-being of those who remain. I share my experience so that other families can carefully weigh their options and ensure their loved ones are placed in a truly safe and supportive environment

I am writing this to urge other families to be cautious when considering Avita for their loved ones. Our experience with the leadership team has been deeply concerning. Absentee Administration: The Administrator is consistently unavailable, remaining behind closed doors and making zero effort to engage with residents or build relationships with families. Dishonest Nursing Leadership: The two Directors of Nursing (DONs) have proven to be unreliable. We found them to be misleading and dishonest regarding care and protocols on multiple occasions. Retaliatory Environment: There is a "shut up or leave" culture here. When residents or family members advocate for better care by asking questions or filing complaints, the facility responds by discharging the resident rather than addressing the concerns. If you are looking for a facility that values open communication and treats residents with respect, I would suggest looking elsewhere.