Azalea Estates of Fayetteville

I normally don’t write reviews, but I feel like people really need to be aware of what’s going on here. When I first got involved with this facility, I was under the impression that it was true assisted living. That is NOT the case. There are residents there who require total care, which is completely different from what many families may be expecting when they choose an assisted living environment. One of the biggest issues is the lack of communication. There is very poor communication between staff and management, and it directly affects the residents. On top of that, the building is run heavily by agency workers—there are often more agency staff than actual employees. Unfortunately, some of these agency workers have been reported by residents for mistreatment, which is extremely concerning. The working conditions are also questionable. Staff are allowed to work 24-hour shifts, which raises serious concerns about safety, alertness, and overall quality of care. I didn’t even realize that was allowed until I experienced it myself. Residents have voiced many complaints. Medications are sometimes given late or not at all due to poor restocking and disorganization. The food is another major issue—many residents say it’s inedible, and some have gone hungry because of it. Even in the dining room, residents have said they feel rushed and aren’t given enough time to finish their meals, including dessert. I originally considered placing my grandmother here, but after working there for a few months and seeing everything firsthand, I would never feel comfortable doing that. Families deserve to know the truth before trusting a place like this with their loved ones.