Bickford of Lancaster
Assisted Living & Memory Care · Lancaster, OH
Bickford of Lancaster
Assisted Living & Memory Care · Lancaster, OH
Overview of Bickford of Lancaster
Located in Lancaster, Ohio’s Wacker Heights neighborhood, Bickford of Lancaster provides assisted living and memory care services in a single-story setting with 92 private and semi-private residences. The community has served older adults in the area for more than three decades and is led by Executive Director Monica Coffelt and Director of Nursing Kim Sulzmann.
Residents receive support from licensed nurses and certified nursing assistants, with specialized memory care available for individuals living with dementia. The program incorporates Montessori-based principles that emphasize meaningful activities, familiar routines, and personalized engagement designed to support independence and quality of life.
In addition to daily care services, residents have access to transportation for appointments and errands, as well as fitness and recreational programs that encourage ongoing activity and social involvement.
Inspection reports from the Ohio Department of Health’s Bureau of Survey and Certification show a citation history comparable to state averages, without a recurring pattern of significant concerns. The surrounding area has a Walk Score of 8, making vehicle transportation the primary option for most errands and outings.
92-bed community Rank #96 / 309Bed count — State benchmarkedThis home is ranked 96th out of 309 homes in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
35 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 8 / 100 Rank #628 / 704Walk Score — State benchmarkedThis home is ranked 628th out of 704 homes in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeResidential Care Facility
StatusActive
CountyFairfield
Policies
No pets allowed
Animal Limitations: Cats allowed upon approval of Executive Director No Smoking Designated smoking area NOT available No Alcohol
Staffing
Key information about the people who lead and staff this community.
Director of NursingKIM SULZMANN
ContactMs. Heather Bright, Director of Operations (per BBB, record updated Jul 2026)
Licensed Nurses/CNAs
Montessori Memory Care
Fax(913) 254-4878
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. OH average
0 Worse
No metrics in this bucket.
1 At Avg
Metrics at Ohio average:
• Total citations (at OH avg) 0 Better No metrics in this bucket.
• Total citations (at OH avg) 0 Better No metrics in this bucket.
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 2 | 2 | This facility has total citations in line with the Ohio average (2 vs. OH avg 2).— At avg |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
89 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
95 / 100
Ohio average: 89 / 100
Environment
95 / 100
Ohio average: 95 / 100
Moving in
79 / 100
Ohio average: 82 / 100
Facility culture
92 / 100
Ohio average: 86 / 100
Caregivers
95 / 100
Ohio average: 89 / 100
Spending time
81 / 100
Ohio average: 80 / 100
Meals and dining
89 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility58/100
Ohio average46/100
Did (Does) the therapy help you meet your goals?
This facility90/100
Ohio average88/100
Did (Do) the therapists help you set goals?
This facility90/100
Ohio average89/100
Can you decide how to spend your day?
This facility96/100
Ohio average94/100
Did (Do) you know who to speak to about your therapy progress?
This facility100/100
Ohio average85/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are your personal items safe here?
This facility83/100
Ohio average92/100
Can you enjoy the outdoors if you want to?
This facility91/100
Ohio average91/100
Is it very clean here?
This facility92/100
Ohio average96/100
Do you feel safe here?
This facility96/100
Ohio average98/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Are you able to get around the building if you want to?
This facility100/100
Ohio average95/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Do you feel you have enough privacy?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to BICKFORD OF LANCASTER?
This facility54/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility86/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you encouraged to speak up about things you don’t like here?
This facility83/100
Ohio average81/100
Do the people who work here go above and beyond to give you a good life?
This facility90/100
Ohio average87/100
Are your concerns taken care of in a timely way?
This facility91/100
Ohio average86/100
Are you as involved in decisions about your care as you want to be?
This facility91/100
Ohio average85/100
Would you highly recommend BICKFORD OF LANCASTER to someone who needs this type of care?
This facility92/100
Ohio average89/100
Overall, are you satisfied with the care you receive here?
This facility92/100
Ohio average94/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility93/100
Ohio average78/100
Do the people who work here seem happy to work here?
This facility95/100
Ohio average92/100
Are you friends with anyone who lives here?
This facility96/100
Ohio average81/100
Do the people who work here help you with technology, if needed?
This facility100/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here do things the way you want them done?
This facility88/100
Ohio average88/100
Do the people who care for you explain your care and services to you?
This facility91/100
Ohio average85/100
Do the people who work here check on you often enough to see if you need anything?
This facility91/100
Ohio average81/100
Do the people who work here ever get angry at you?
This facility92/100
Ohio average88/100
Do the same people take care of you most of the time?
This facility92/100
Ohio average84/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility95/100
Ohio average85/100
Do the people who work here do everything they can to protect you from getting sick?
This facility95/100
Ohio average94/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility96/100
Ohio average95/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility100/100
Ohio average92/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility100/100
Ohio average96/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility100/100
Ohio average90/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are there enjoyable things to do on the weekends, if you want?
This facility53/100
Ohio average63/100
Do you like the activities here?
This facility67/100
Ohio average83/100
Do you have something to look forward to most days?
This facility78/100
Ohio average77/100
Do you usually enjoy how you spend your time?
This facility83/100
Ohio average87/100
Are you as connected to the community as you want to be?
This facility83/100
Ohio average71/100
Do you have enough opportunities to go on outings and special events?
This facility87/100
Ohio average73/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility88/100
Ohio average83/100
Do you feel included in life here?
This facility91/100
Ohio average89/100
Are you able to do the activities offered here, if you want?
This facility96/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you look forward to mealtimes?
This facility79/100
Ohio average80/100
Does the menu change often enough?
This facility83/100
Ohio average77/100
Do you like the food here?
This facility87/100
Ohio average81/100
Do you get enough fresh food options here?
This facility91/100
Ohio average81/100
Do you have input on the food that is served?
This facility92/100
Ohio average68/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
What does this home offer?
Pets Allowed
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Places of interest near Bickford of Lancaster
2.5 miles from city center
Estimated distance in miles from Lancaster's city center to Bickford of Lancaster's address, calculated via Google Maps.
Calculate Travel Distance to Bickford of Lancaster
Add your location
Compare Assisted Living around Lancaster
Info below is compiled from the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Bickford of Lancaster | AL MC | Lancaster (Wacker Heights) | 92
Facility
92
OH AVG
75
Rank
#96 / 309 | Yes |
8
Facility
8
OH AVG
40
Rank
#628 / 704 | Private Rooms / Semi-Private Rooms | A+ | Monica Coffelt | 89
Facility
89
OH AVG
85.8
Rank
#42 / 190 | 2
Facility
2
OH AVG
2
Rank
#64 / 142 |
| The Ridge at Lancaster | AL HOS IL PC RC | Lancaster (Whittier Drive South) | 42
Facility
42
OH AVG
75
Rank
#242 / 309 | Yes |
52
Facility
52
OH AVG
40
Rank
#228 / 704 | - | A+ | - | 91
Facility
91
OH AVG
85.8
Rank
#24 / 190 | 1
Facility
1
OH AVG
2
Rank
#1 / 142 |
| Primrose Retirement Community of Lancaster | AL IL MC | Lancaster | - | Yes |
4
Facility
4
OH AVG
40
Rank
#653 / 704 | Studio / 1 Bed / 2 Bed | A+ | Cynthia Love | 91
Facility
91
OH AVG
85.8
Rank
#24 / 190 | - |
| Reflections Retirement Community | AL IL | Lancaster | - | Yes |
6
Facility
6
OH AVG
40
Rank
#643 / 704 | - | A+ | Dennis Downing | 90
Facility
90
OH AVG
85.8
Rank
#34 / 190 | - |
| Scott‘s Place | AL RESC | Lancaster | - | Yes |
22
Facility
22
OH AVG
40
Rank
#525 / 704 | - | - | - | - | - |
Financial Assistance for
Assisted Living in Ohio
Bickford of Lancaster is located in Lancaster, Ohio.
Here are the financial assistance programs available to residents in Ohio.
More homes from the same operator
Operated by
Bickford Senior Living Group, L.L.C.
Frequently Asked Questions about Bickford of Lancaster
What neighborhood is Bickford of Lancaster in?
Bickford of Lancaster is in the Wacker Heights neighborhood of Lancaster.
Who is the Director of Nursing at Bickford of Lancaster?
Kim Sulzmann is the Director of Nursing at Bickford of Lancaster.
Is Bickford of Lancaster in a walkable area?
Bickford of Lancaster has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
How long has Bickford of Lancaster been in business?
Bickford of Lancaster has been operating for approximately 35 years, based on available licensing and registration records.
Are pets allowed at Bickford of Lancaster?
Yes, Bickford of Lancaster allows residents to bring their pets.
How many beds does Bickford of Lancaster have?
Bickford of Lancaster has 92 beds.
Has Bickford of Lancaster had any citations?
Bickford of Lancaster has had 2 reported citations according to records from Ohio Department of Aging (ODA).
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