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Carmel Hills
Assisted Living, Hospice Care & Independent Living · Charlotte, NC
Scenic view of a lake surrounded by trees and buildings Lush outdoor space with flowers and paths Colorful flowers and American flags outside a senior living facility Scenic view of a serene outdoor space with flowers and a pond Beautifully landscaped outdoor area with flowers and hanging plants Scenic view of a pond surrounded by trees and buildings Scenic view of a lake with trees and a fountain A cozy lounge area decorated for a celebration

Carmel Hills

Assisted Living, Hospice Care & Independent Living · Charlotte, NC
2801 Carmel Rd, Charlotte, NC 28226 View map Calculator: See prices in your area
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Overview of Carmel Hills

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Live your golden years in a relaxing retirement environment with Carmel Hills, a non-profit, Christian community in Charlotte, NC for residents needing independent living and assisted living. With its intimate and welcoming setting, residents enjoy closer relationships with the care team and fellow residents. Those needing extra care and support can feel at ease with a highly trained team of care professionals available round-the-clock to help them with their personal care, daily living activities, medication management, and more.

By handling the housekeeping and laundry for residents, Carmel Hills gives residents more free time to enjoy their passions and focus on their well-being. The community also organizes an array of activities to bring residents closer together and make sure they have plenty of opportunities to stay active and motivated. Well-balanced meals and replenishing snacks are also available to ensure residents never skip meal times and maintain proper nutrition. With Carmel Hills, residents can enjoy a fulfilling lifestyle without worrying about mundane chores or their finances.

Facility Direct Line (704) 364-8302
Facility Direct Line (704) 364-8302 info@carmelhills.org
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By The Numbers

Community insights.

Bed count Info A moderately sized community that may balance personal attention with shared amenities and social activities. 38 Rank #316 / 387Bed count — State benchmarkedThis home is ranked 316th out of 387 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
45 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #484 / 536Walk Score — State benchmarkedThis home is ranked 484th out of 536 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
6 / 100

About this community

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-001

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactDanny Sands, Chief Executive Officer (per state records, record updated Jul 2026)

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Additional Policies & Features

Minimum Age55
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes

Amenities & Lifestyle

Activitiesgardening, movie nights
Specific ProgramsSpiritual Activities, Gardening, Crafts, Exercise Classes, Games, Shopping Trips, Movie Nights
Religious Servicesweekday morning spiritual services
Volunteer Program
Touring HoursMon - Fri, 8:00 - 4:30

Contact Carmel Hills

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 20 deficiencies 7 inspections 0 penalties 16 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 1 Worse Metrics worse than North Carolina average:
• Inspection deficiency rate (9% above) 3 Better Metrics better than North Carolina average:
• Total deficiencies (57% below)
• Deficiencies per inspection (42% below)
• Inspections with deficiencies (63% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 2046 This facility has 57% fewer total deficiencies than a typical North Carolina assisted living residence (20 vs. NC avg 46).↓ 57% better
Deficiencies per inspection Info Average deficiencies per inspection. 2.95.01 This facility has 42% fewer deficiencies per inspection than a typical North Carolina assisted living residence (2.9 vs. NC avg 5.01).↓ 42% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 721 This facility has had 67% fewer total inspections than the North Carolina average (7 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 67% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 719 This facility has 63% fewer inspections with deficiencies than a typical North Carolina assisted living residence (7 vs. NC avg 19).↓ 63% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%92% This facility has 8 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (100% vs. NC avg 92%).↑ 8% worse
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
4/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
104.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
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No pets allowed

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
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Building Type: Single-story

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Beauty Services

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Transportation Services

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Housekeeping Services

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Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Living Spaces & Floor Plans for Carmel Hills

A Unit Floor Plan
A Unit
Layout
B Unit Floor Plan
B Unit
Layout
C Unit Floor Plan
C Unit
Layout
D Unit Floor Plan
D Unit
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Duplex Unit Floor Plan
Duplex Unit
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Log Cabin Unit Floor Plan
Log Cabin Unit
Layout

Places of interest near Carmel Hills

Address 6.9 miles from city center Info Estimated distance in miles from Charlotte's city center to Carmel Hills's address, calculated via Google Maps.

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Compare Assisted Living around Mecklenburg County

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Pineville Rehabilitation & Living Center
AL
HOS
NH
RC
SNF
Pineville
106
Facility 106
NC AVG 72
Rank #66 / 387
No
25
Facility 25
NC AVG 36
Rank #346 / 536
92.0%
Facility 92.0%
NC AVG 70.6%
Rank #50 / 232
A+--6
83%
Facility 83%
NC AVG 91.8%
Rank #40 / 333
Private / Semi-Private Rooms
Ranson Ridge Assisted Living & Memory Care
AL
MC
RC
Huntersville (Rosedale)
100
Facility 100
NC AVG 72
Rank #77 / 387
No
9
Facility 9
NC AVG 36
Rank #462 / 536
--
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 321
9
89%
Facility 89%
NC AVG 91.8%
Rank #71 / 333
Private / Semi-Private Rooms
Carmel Hills
AL
HOS
IL
Charlotte (Montibello)
38
Facility 38
NC AVG 72
Rank #316 / 387
No
6
Facility 6
NC AVG 36
Rank #484 / 536
--
104.50/200
Facility 104.50/200
NC AVG 92.2
Rank #20 / 321
7
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
1 Bed / 2 Bed
Joyful Senior Living
AL
MC
Huntersville
6
Facility 6
NC AVG 72
Rank #335 / 387
No
58
Facility 58
NC AVG 36
Rank #91 / 536
--
92.50/200
Facility 92.50/200
NC AVG 92.2
Rank #247 / 321
2
50%
Facility 50%
NC AVG 91.8%
Rank #12 / 333
Private / Semi-Private
The Brownstone
AL
MC
RESC
Charlotte (Stonehaven)
6
Facility 6
NC AVG 72
Rank #335 / 387
No
2
Facility 2
NC AVG 36
Rank #526 / 536
--
105.50/200
Facility 105.50/200
NC AVG 92.2
Rank #5 / 321
3
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Private Rooms
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Financial Assistance for
Assisted Living in North Carolina

Carmel Hills is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about Carmel Hills

What neighborhood is Carmel Hills in?

Carmel Hills is in the Montibello neighborhood of Charlotte.

Is Carmel Hills in a walkable area?

Carmel Hills has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Carmel Hills?

According to NC state health department records, Carmel Hills's license number is HAL-060-001.

How long has Carmel Hills been in business?

Carmel Hills has been operating for approximately 45 years, based on available licensing and registration records.

Does Carmel Hills have different floorplan options?

Yes — see the floorplan options available at Carmel Hills on this page.

Are pets allowed at Carmel Hills?

No, Carmel Hills has a no-pet policy.

How many beds does Carmel Hills have?

Carmel Hills has 38 beds.

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