Charter Senior Living of Charlotte

My husband was there for only 7 days. He screamed in pain every single day. He had brain meningiomas that were growing. He rang for the nurse/aud. Told them he needed his pain meds she said You aren’t in pain and walked out. They charged a one time so called maintenance fee of $3,000 We had the room for 12 days before being moved to Alder care hospice house where he passed away after a day and a half No holes put in the wall nothing was done to the room. We left it in pristine condition but they would not refund any of their so called Maintenance Fee. Took me over a month to get my refund and when it did come they shorted me almost $700 I had to send a detailed email laying out how I arrived at my figures. The eventually said there was a glitch that’s why it took so long. Please be careful going there. It’s very very expensive and they certainly do not give you the loving care that they try to sell you. There were a couple of aids that were good but most aids were there just to collect a paycheck. One aid left my husband to feed himself which we told them he was unable to feed himself they just left him in the room with juice spilled all over his plate and floors He screamed nightly in pain. I was told that every day I went there. Thank goodness I was there most days all day long to tend to him. As I said please really do your homework. I wish I had and I would have saved a good $3000. That to me is a rip off