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Charter Senior Living of Charlotte
Assisted Living, Memory Care & Respite Care · Charlotte, NC
Entrance of Charter Senior Living of Charlotte with a driveway and flag Aerial view of Charter Senior Living surrounded by fall foliage Aerial view of a senior living facility surrounded by autumn foliage Entrance of the Charter Senior Living facility with a covered drive Bright interior of a dining area with tables and chairs Bright kitchen area with seating and modern appliances Interior of a comfortable dining area with fireplace Interior view of a dining area with tables and chairs Aerial view of senior living cottages surrounded by fall foliage Bright bedroom with a blue bed and natural light Bright common area with seating and tables Bright interior view of a common area with seating Bright common area with chairs and tables Interior view of a bright common area with seating Bright, well-furnished resident room with a view Bright interior lobby with seating area Interior view of a common area in a senior living facility Common area with seating in a senior living facility Interior view of an activity room with exercise equipment Cozy common area with festive decor and fireplace Common area with a jukebox and musical decor Bright common area with tables and decor Aerial view of a common area with seating and decor Interior lobby with decorative balloons and reception area A cozy common area with tables and chairs Cozy common area with seating and warm lighting Interior common area with a jukebox and musical instruments A cozy common area with seating and plants Bright common area with tables and chairs Bright and inviting common area with seating Comfortable lounge area with chairs and decor Common area with dining table and chairs Cozy common area with fireplace and holiday decor Modern kitchen space with granite countertops Interior activity room with music decorations and instruments Common area with seating and festive decorations Interior common area with seating and decor Cozy lounge area with chairs and decorative accents Dining area with tables and a fireplace Interior dining area with modern decor and seating Interior view of a common area with furniture Bright common area with comfortable seating Bright interior of a resident room with natural light Common area with seating and natural light Bright dining area with tables and decor Interior hallway with a cabinet and artwork Interior common area decorated for the holidays Common area with wooden floors and natural light Two rocking chairs in a cozy common area A courtyard with brick buildings and grass Common area with dining tables and kitchen Bright corridor in a senior living facility with decor Common area with comfortable seating and large windows Interior view of a dining area with pink table settings Interior view of a kitchenette in a resident room Cozy common area with recliner and popcorn machine Bright interior of a kitchen area in a resident room Cozy resident room with bed and seating area Bright, accessible bathroom with modern fixtures A hallway in a senior living facility Interior view of a resident room with kitchenette Cozy seating area with decorative chairs Bright, empty room with natural lighting Bright interior room with large windows and views Residents enjoying a community activity in the common area Residents engaged in a group activity in a cheerful common area Residents engaging in a common area activity Residents socializing in a common area with modern decor Bright interior of the facility with a reception area Bright lounge area with tables and chairs

Charter Senior Living of Charlotte

Assisted Living, Memory Care & Respite Care · Charlotte, NC
3610 Randolph Rd, Charlotte, NC 28211 View map Calculator: See prices in your area
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Overview of Charter Senior Living of Charlotte

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With consistent accolades in praise of top-tier memory care services, Charter Senior Living of Charlotte offers personalized support for those with Alzheimer’s and dementia, carefully crafting the Flourish℠ care program to effectively suit every need of the individual, in a way that only Charter can. Spearheaded by an expert team, Flourish℠ cares with compassion, empowers a purposeful living, and bolsters the dignity of those facing these trying conditions.

Facilities are also gold standard, with memory care private homes designed specifically to make Alzheimer’s and dementia residents feel safe and at peace, with both everyday and recreational needs covered. Stepping outside onto the lush landscape of Charter, family members and residents themselves can explore with confidence thanks to 24/7 security focused on their well-being.

Facility Direct Line (704) 209-9602
Facility Direct Line (704) 209-9602
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Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to North Carolina state averages

Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 26m per day ▼ 30% State avg: 37m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 54m per day ▼ 18% State avg: 1h 6m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 1h 47m per day ▼ 17% State avg: 2h 9m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 2h 41m per day ▼ 20% State avg: 3h 21m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 8m per day ▲ 60% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 14m per day ▼ 44% State avg: 25m per day · National avg: 29m per day
Bed community size
104-bed community Rank #71 / 390Bed count — State benchmarkedThis home is ranked 71st out of 390 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 22 / 100 Rank #360 / 572Walk Score — State benchmarkedThis home is ranked 360th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
68%
Rank #154 / 271Occupancy rate — State benchmarkedThis home is ranked 154th out of 271 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 271. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the North Carolina average: 76.4%
Occupied beds
71 / 104
Average occupied beds in North Carolina homes 85 beds

Awards

2020 Best of Assisted Living by SeniorAdvisor.com
certified as a Great Place to Work®

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-171

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactDan Sisel, Owner

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Services

1 service
Short-Term Stays

Amenities & Lifestyle

Activities
Specific ProgramsFlourish℠ Programming

Pricing & Financial Information

IL$5,195 per month
MC$7,800 per month

Contact Charter Senior Living of Charlotte

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data 85 deficiencies 34 inspections 2 penalties $10.0K fined 33 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    2
    1
    ↑ 100% higher than NC avg
  • Total amount fined Total dollar amount of penalties issued.
    $10k
    $2k
    ↑ 400% higher than NC avg
Data reflects the most recent 11 years (since 2015).
  • 2023-03-17 $2,000 Paid in Full
  • 2023-08-03 $8,000 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 6 Worse Metrics worse than North Carolina average:
• Total deficiencies (85% above)
• Deficiencies per year (83% above)
• Deficiencies per inspection (14% above)
• Total inspections (62% above)
• Inspections with deficiencies (74% above)
• Inspection deficiency rate (8% above) 0 Better No metrics in this bucket.
Latest Inspection December 18, 2024 Follow Up

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 8546 This facility has 85% more total deficiencies than a typical North Carolina assisted living residence (85 vs. NC avg 46).↑ 85% worse
Deficiencies per year Info Average deficiencies per year since 2015. 7.74.2 This facility has 83% more deficiencies per year than a typical North Carolina assisted living residence (7.7 vs. NC avg 4.2).↑ 83% worse
Deficiencies per inspection Info Average deficiencies per inspection. 2.52.2 This facility has 14% more deficiencies per inspection than a typical North Carolina assisted living residence (2.5 vs. NC avg 2.2).↑ 14% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 3421 This facility has 62% more total inspections than a typical North Carolina assisted living residence (34 vs. NC avg 21).↑ 62% worse
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 3319 This facility has 74% more inspections with deficiencies than a typical North Carolina assisted living residence (33 vs. NC avg 19).↑ 74% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 97%90% This facility has 7 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (97% vs. NC avg 90%).↑ 7% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • December 18, 2024 follow-up found continued non-compliance serving therapeutic diets as ordered, substantiating a complaint about feeding a resident with a straw despite a no-straw order.
  • December 12, 2024 construction survey identified 12 deficiencies including fire safety system failures, unsecured hazardous storage, malfunctioning wanderer alarms, and unsafe housekeeping and maintenance issues.
  • October 25, 2024 annual inspection found 6 deficiencies including failure to serve therapeutic diets, medication order clarifications, medication storage security, incident notifications, and infection control policy implementation.
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
90.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.68
6% worse than North Carolina average

North Carolina average: 1.58

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.51
In line with North Carolina average

North Carolina average: 1.57

Short-stay resident measures
Average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 17.3%
22% better than North Carolina average

North Carolina average: 22.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 8.0%
29% better than North Carolina average

North Carolina average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than North Carolina average

North Carolina average: 0.8%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Managed by Terri Robinson

Executive Director

Living Spaces & Floor Plans for Charter Senior Living of Charlotte

Charter Senior Living of Charlotte Reviews

Christine Fedewa
My husband was there for only 7 days. He screamed in pain every single day. He had brain meningiomas that were growing. He rang for the nurse/aud. Told them he needed his pain meds she said You aren’t in pain and walked out. They charged a one time so called maintenance fee of $3,000 We had the room for 12 days before being moved to Alder care hospice house where he passed away after a day and a half No holes put in the wall nothing was done to the room. We left it in pristine condition but they would not refund any of their so called Maintenance Fee. Took me over a month to get my refund and when it did come they shorted me almost $700 I had to send a detailed email laying out how I arrived at my figures. The eventually said there was a glitch that’s why it took so long. Please be careful going there. It’s very very expensive and they certainly do not give you the loving care that they try to sell you. There were a couple of aids that were good but most aids were there just to collect a paycheck. One aid left my husband to feed himself which we told them he was unable to feed himself they just left him in the room with juice spilled all over his plate and floors He screamed nightly in pain. I was told that every day I went there. Thank goodness I was there most days all day long to tend to him. As I said please really do your homework. I wish I had and I would have saved a good $3000. That to me is a rip offWhat do you like most about living here? Answer: He had his own room Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 4 Are special diets handled well? Answer: Yes Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: No How was the units offered in this community? Answer: Ok Do you feel safe living in this community? Answer: Yes How well do you think the community handles emergencies or unexpected events? Answer: Terrible Are there any hidden fees or unexpected charges? Answer: Yes the $3000 maintenance fee is a top. My husband was there a total of 7 days. The other 5 days was us moving the furniture in and cleaning it out no damage was done to the place. Not one home was out in the walls Terrible fee or just a plain rip off Would you recommend this community to others looking for senior living options? Answer: No Is there anything you wish you knew before moving in? Answer: We were told they would manage his pain and that never happened. Everyday was different in the times he got his meds. My heart just broke to see him going through the skin he went through while he was there

Places of interest near Charter Senior Living of Charlotte

Address 3.7 miles from city center Info Estimated distance in miles from Charlotte's city center to Charter Senior Living of Charlotte's address, calculated via Google Maps. — 1.75 miles to nearest hospital (Novant Health Presbyterian Medical Center : Cancer Center)

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Compare Assisted Living around Charlotte

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

Charter Senior Living of Charlotte
AL
MC
RC
Charlotte (Wendover - Sedgewood)
104
Facility 104
NC AVG 72
Rank #71 / 390
Yes
22
Facility 22
NC AVG 33
Rank #360 / 572
68.3%
Facility 68.3%
NC AVG 69.9%
Rank #142 / 246
A+
90.75/200
Facility 90.75/200
NC AVG 92.2
Rank #260 / 322
34
97.1%
Facility 97.1%
NC AVG 76.2%
Rank #325 / 335
Studio / 1 Bed
Brookdale Weddington Park
AL
Matthews (Providence Plantation)
83
Facility 83
NC AVG 72
Rank #144 / 390
Yes
48
Facility 48
NC AVG 33
Rank #167 / 572
-A+
103.50/200
Facility 103.50/200
NC AVG 92.2
Rank #31 / 322
19
84.2%
Facility 84.2%
NC AVG 76.2%
Rank #239 / 335
Private Rooms / 2 Bed
Brookdale South Charlotte
AL
MC
Charlotte (Wessex Square)
82
Facility 82
NC AVG 72
Rank #145 / 390
Yes
16
Facility 16
NC AVG 33
Rank #407 / 572
74.4%
Facility 74.4%
NC AVG 69.9%
Rank #122 / 246
A+
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 322
20
80%
Facility 80%
NC AVG 76.2%
Rank #169 / 335
Private Rooms / Semi-Private Rooms
Brookdale Carriage Club Providence
AL
IL
MC
NH
SNF
Charlotte (Olde Providence North)
77
Facility 77
NC AVG 72
Rank #168 / 390
Yes
12
Facility 12
NC AVG 33
Rank #440 / 572
71.5%
Facility 71.5%
NC AVG 69.9%
Rank #135 / 246
A+
98.75/200
Facility 98.75/200
NC AVG 92.2
Rank #167 / 322
15
80%
Facility 80%
NC AVG 76.2%
Rank #169 / 335
Studio / 1 Bed / 2 Bed
Brookdale Charlotte East
AL
IL
Charlotte (Eastland - Wilora Lake)
50
Facility 50
NC AVG 72
Rank #295 / 390
Yes
24
Facility 24
NC AVG 33
Rank #349 / 572
-A+
104.50/200
Facility 104.50/200
NC AVG 92.2
Rank #20 / 322
19
73.7%
Facility 73.7%
NC AVG 76.2%
Rank #115 / 335
Studio / 1 Bed / 2 Bed
View all Nearby Homes

Financial Assistance for
Assisted Living in North Carolina

Charter Senior Living of Charlotte is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about Charter Senior Living of Charlotte

What neighborhood is Charter Senior Living of Charlotte in?

Charter Senior Living of Charlotte is in the Wendover - Sedgewood neighborhood of Charlotte.

Is Charter Senior Living of Charlotte in a walkable area?

Charter Senior Living of Charlotte has a walk score of 22. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Charter Senior Living of Charlotte?

According to NC state health department records, Charter Senior Living of Charlotte's license number is HAL-060-171.

What is the occupancy rate at Charter Senior Living of Charlotte?

Charter Senior Living of Charlotte's occupancy is 68%.

How many beds does Charter Senior Living of Charlotte have?

Charter Senior Living of Charlotte has 104 beds.

Are there photos of Charter Senior Living of Charlotte?

Yes — there are 70 photos of Charter Senior Living of Charlotte in the photo gallery on this page.

What is the address of Charter Senior Living of Charlotte?

Charter Senior Living of Charlotte is located at 3610 Randolph Rd, Charlotte, NC 28211.

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