Family Extended Care of Winter Haven
Assisted Living, Memory Care & Respite Care · Winter Haven, FL
Family Extended Care of Winter Haven
Assisted Living, Memory Care & Respite Care · Winter Haven, FL
Family Extended Care of Winter Haven accepts Medicaid and Veteran Affairs Benefits.
Overview of Family Extended Care of Winter Haven
Family Extended Care of Winter Haven is an 82-bed skilled nursing facility operated as a non-profit by Best Care Senior Living At Cypress Gardens LLC. The community offers assisted living, specialized memory care, and extended care services supported by a trilingual staff fluent in English, Spanish, and Creole. Located in a walkable neighborhood with a Walk Score of 76, the property accommodates low-income seniors and veterans by accepting Medicaid and Veterans Affairs benefits alongside regular structured programming like gardening, fitness, crafts, and social outings.
Government tracking files summarizing 40 different regulatory visits since June 2012 document 40 total line-item infractions over the property’s operational timeline. Annually, this breaks down to an average of 2.9 citations, a number that sits roughly 21% above the standard Florida baseline, though the home’s recent five-year rolling performance marks a 39% improvement over regional peers. Since 26 of those 40 state evaluations flagged at least one minor required adjustment on the initial paperwork, the home has a low long-term zero citations-per-inspection rate for absolute perfection on its first reviews.
Historical compliance files note occasional challenges involving admissions paperwork, resident supervision, staff training protocols, and kitchen standards, with an enforcement history limited to a single $2,500 fine and no severe administrative penalties. State logs from the most recent evaluation on September 29, 2025, show a single citation related to admissions protocols, which the team promptly corrected.
Prospective residents searching for a stable local care setting can weigh this multi-year history to verify the facility’s day-to-day oversight. Because the public tracking database shows a very low financial penalty history and an overall citation rate that trends below state benchmarks despite frequent regulatory visits, the data points to a highly compliant operating framework. Setting up an on-site visit is an effective way to inspect the physical layout yourself, view the common spaces, and talk with the supervisors about financial aid and care coordination.
82-bed community Rank #577 / 1074Bed count — State benchmarkedThis home is ranked 577th out of 1074 homes in Florida. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 76 / 100 Rank #139 / 1486Walk Score — State benchmarkedThis home is ranked 139th out of 1486 homes in Florida. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida facilities. Higher scores benefit residents, families, and staff.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAssisted Living Facility
StatusProvisional
IssuanceMarch 30, 2026
ExpirationSeptember 30, 2027
CountyPolk
License Number8947
RCFE Number#8947
Family Extended Care of Winter Haven is legally operated by Best Care Senior Living At Cypress Gardens Llc, and administrated by Quantisha Massaline.
Owner NameFamily Extended Care Of Winter Haven, Inc.
Profit StatusNot-For-Profit
Optional State Supplement
60 units
Private
22 units
Total beds
82 units
Staffing
Key information about the people who lead and staff this community.
Creole
English
Spanish
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2012 · 14 years of data
40 citations
40 inspections
1 fine
$2.5K fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.
5 points above the Florida average for assisted living residences (83/100)
Rank #383 / 876 in Florida Inspection Score — State benchmarked This home is ranked 383rd out of 876 homes in Florida. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking. Inspection score: 88 out of 100. Letter grade B+. 5 points above the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
1vs 5 avg↓ 80% fewer than FL avg
-
$2.5kvs $11.6k↓ 78% lower than FL avg
Data reflects the most recent 14 years (since 2012).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2012 vs. Florida state average
Overall vs. FL average
3 Worse
Metrics worse than Florida average:
• Total citations (21% above)
• Citations per year (21% above)
• Total inspections (54% above) 3 Better Metrics better than Florida average:
• Citations per inspection (23% below)
• Inspections with citations (13% below)
• Inspection citation rate (44% below)
• Total citations (21% above)
• Citations per year (21% above)
• Total inspections (54% above) 3 Better Metrics better than Florida average:
• Citations per inspection (23% below)
• Inspections with citations (13% below)
• Inspection citation rate (44% below)
Latest Inspection
September 29, 2025
Standard
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 40 | 33 | This facility has 21% more total citations than a typical Florida assisted living residence (40 vs. FL avg 33).↑ 21% worse Rank #612 / 919 Total citations — State benchmarked This home is ranked 612th out of 919 homes in Florida. Shows this facility's total citations compared to the Florida average among 919 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking. |
|
Citations per year
Average citations per year since 2012.
| 2.9 | 2.4 | This facility has 21% more citations per year than a typical Florida assisted living residence (2.9 vs. FL avg 2.4).↑ 21% worse |
|
Citations per inspection
Average citations per inspection.
| 1 | 1.3 | This facility has 23% fewer citations per inspection than a typical Florida assisted living residence (1 vs. FL avg 1.3).↓ 23% better Rank #167 / 919 Citations per inspection — State benchmarked This home is ranked 167th out of 919 homes in Florida. Shows this facility's citations per inspection compared to the Florida average among 919 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 40 | 26 | This facility has 54% more total inspections than a typical Florida assisted living residence (40 vs. FL avg 26).↑ 54% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 14 | 16 | This facility has 13% fewer inspections with citations than a typical Florida assisted living residence (14 vs. FL avg 16).↓ 13% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 35% | 62% | This facility has 27 percentage points lower inspection citation rate than a typical Florida assisted living residence (35% vs. FL avg 62%).↓ 27% better Rank #175 / 919 Inspection citation rate — State benchmarked This home is ranked 175th out of 919 homes in Florida. Shows this facility's % of inspections with citations compared to the Florida average among 919 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The most recent inspection on September 29, 2025, found one Class 3 deficiency related to admissions continued residency.
- Previous inspections showed recurring Class 3 deficiencies in admissions processes and training, including ADRD and ECC training in June 2023.
- The facility had multiple past inspections with several Class 3 deficiencies in admissions, resident care supervision, and medication labeling from 2012 through 2015.
Activities in this home
- Arts and Crafts
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Family Extended Care of Winter Haven
0.0 miles from city center
Estimated distance in miles from Winter Haven's city center to Family Extended Care of Winter Haven's address, calculated via Google Maps.
Calculate Travel Distance to Family Extended Care of Winter Haven
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Compare Assisted Living around Winter Haven
The information below is reported by the Florida Agency for Health Care Administration (AHCA).
| Spring Haven Senior Living | AL IL MC RC | Winter Haven | 200
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200
FL AVG
89
Rank
#38 / 1074 | No |
50
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FL AVG
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FL AVG
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#692 / 876 | 67 | 53.7%
Facility
53.7%
FL AVG
61.5%
Rank
#412 / 919 | 73
Facility
73
FL AVG
33
Rank
#828 / 919 | 1.1
Facility
1.1
FL AVG
1.3
Rank
#331 / 919 | For-Profit | $6,350 | Christopher Matthew Atkins | Studio / 1 Bed / 2 Bed | - |
| Family Extended Care of Winter Haven | AL MC RC | Winter Haven | 82
Facility
82
FL AVG
89
Rank
#577 / 1074 | No |
76
Facility
76
FL AVG
40
Rank
#139 / 1486 | Best Care Senior Living At Cypress Gardens LLC | 88
Facility
88
FL AVG
83
Rank
#383 / 876 | 40 | 35%
Facility
35%
FL AVG
61.5%
Rank
#175 / 919 | 40
Facility
40
FL AVG
33
Rank
#612 / 919 | 1.0
Facility
1.0
FL AVG
1.3
Rank
#167 / 919 | Not-For-Profit | $2,500 | Quantisha Massaline | - | - |
| Best Care Senior Living at Winter Haven | AL ADC HC MC NC | Winter Haven | 66
Facility
66
FL AVG
89
Rank
#669 / 1074 | No |
18
Facility
18
FL AVG
40
Rank
#1129 / 1486 | Brandywyne Assisted Living Facility LLC | 84
Facility
84
FL AVG
83
Rank
#474 / 876 | 28 | 50%
Facility
50%
FL AVG
61.5%
Rank
#341 / 919 | 38
Facility
38
FL AVG
33
Rank
#592 / 919 | 1.4
Facility
1.4
FL AVG
1.3
Rank
#633 / 919 | For-Profit | $3,000 | Donya Colleen Cloud | - | A+ |
| The Club at Haines City | AL | Haines City | 52
Facility
52
FL AVG
89
Rank
#765 / 1074 | Yes |
47
Facility
47
FL AVG
40
Rank
#570 / 1486 | Breuer Health Of Haines City LLC | 71
Facility
71
FL AVG
83
Rank
#724 / 876 | 42 | 66.7%
Facility
66.7%
FL AVG
61.5%
Rank
#620 / 919 | 53
Facility
53
FL AVG
33
Rank
#745 / 919 | 1.3
Facility
1.3
FL AVG
1.3
Rank
#557 / 919 | For-Profit | $14,685 | Brandi Sharp | - | - |
| The Club at Bartow | AL | Bartow | 36
Facility
36
FL AVG
89
Rank
#843 / 1074 | Yes |
40
Facility
40
FL AVG
40
Rank
#725 / 1486 | Aus Senior Living At Bartow LLC | 83
Facility
83
FL AVG
83
Rank
#496 / 876 | 32 | 68.8%
Facility
68.8%
FL AVG
61.5%
Rank
#680 / 919 | 43
Facility
43
FL AVG
33
Rank
#657 / 919 | 1.3
Facility
1.3
FL AVG
1.3
Rank
#557 / 919 | For-Profit | $4,000 | Kaitlin Stapleton | - | - |
Financial Assistance for
Assisted Living in Florida
Family Extended Care of Winter Haven is located in WINTER HAVEN, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about Family Extended Care of Winter Haven
What languages are spoken at Family Extended Care of Winter Haven?
The team at Family Extended Care of Winter Haven speaks Creole, English, and Spanish.
Who is the owner of Family Extended Care of Winter Haven?
The legal owner and operator of Family Extended Care of Winter Haven is Best Care Senior Living At Cypress Gardens Llc.
Is Family Extended Care of Winter Haven in a walkable area?
Family Extended Care of Winter Haven has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Family Extended Care of Winter Haven?
According to FL state health department records, Family Extended Care of Winter Haven's license number is 8947.
When does Family Extended Care of Winter Haven's license expire?
According to FL state health department records, Family Extended Care of Winter Haven's license expires on September 30, 2027.
What payment types does Family Extended Care of Winter Haven accept?
Family Extended Care of Winter Haven accepts Medicaid and VA.
Does Family Extended Care of Winter Haven operate as a for-profit or non-profit?
Family Extended Care of Winter Haven is registered as a non-profit in FL.
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