Smaller home · May offer a more intimate, personalized care environment.
Family Extended Care of Winter Haven
Family Extended Care of Winter Haven provides assisted living, memory care, and respite stays in Winter Haven, Florida. Assisted living residents receive help with personal care, dressing, and medication administration while maintaining private living quarters. Memory care units use secured boundaries to protect individuals prone to wandering, and respite programs accommodate short-term residential stays.
This 82-bed campus holds a 76 walk score, putting nearby shops, cafes, and local pharmacies within walking distance. Administrator Quantisha Massaline oversees daily operations, while Best Care Senior Living at Cypress Gardens manages the facility. Funding options include Medicaid and Veterans Affairs benefits alongside standard financial arrangements.
Prospective families can get in touch with Family Extended Care of Winter Haven to check current room availability, discuss VA program eligibility, or plan a guided walk-through.
Community insights.
About this community
Family Extended Care of Winter Haven is legally operated by Best Care Senior Living At Cypress Gardens LLC, and administered by Quantisha Massaline.
Staffing
Key information about the people who lead and staff this community.
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
1vs 5 avg↓ 80% fewer than FL avg
-
$2.5kvs $11.6k↓ 78% lower than FL avg
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Total citations (14% above) 3 Better Metrics better than Florida average:
• Citations per inspection (28% below)
• Inspections with citations (13% below)
• Inspection citation rate (40% below)
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
| 40 | 35 | This facility has 14% more total citations than a typical Florida assisted living residence (40 vs. FL avg 35).↑ 14% worse Rank #600 / 907 Total citations — State benchmarked This home is ranked 600th out of 907 homes we track in Florida for total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Citations per inspection
| 1.0 | 1.39 | This facility has 28% fewer citations per inspection than a typical Florida assisted living residence (1 vs. FL avg 1.39).↓ 28% better Rank #153 / 907 Citations per inspection — State benchmarked This home is ranked 153rd out of 907 homes we track in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
| 40 | 26 | This facility has had 54% more total inspections than the Florida average (40 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↑ 54% more |
|
Inspections with citations
| 14 | 16 | This facility has 13% fewer inspections with citations than a typical Florida assisted living residence (14 vs. FL avg 16).↓ 13% better |
|
Inspection citation rate
| 35% | 58% | This facility has 23 percentage points lower inspection citation rate than a typical Florida assisted living residence (35% vs. FL avg 58%).↓ 23% better Rank #158 / 907 Inspection citation rate — State benchmarked This home is ranked 158th out of 907 homes we track in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
Activities in this home
- Arts and Crafts
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Family Extended Care of Winter Haven
0.0 miles from city center
Estimated distance in miles from Winter Haven's city center to Family Extended Care of Winter Haven's address, calculated via Google Maps.
Calculate Travel Distance to Family Extended Care of Winter Haven
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Compare Assisted Living around Winter Haven
Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HC (Home Care):
Professional care delivered in the person's own home, from companionship to skilled nursing.
ADC (Adult Day Care):
Daytime supervision, health monitoring, and social activities for seniors who live at home.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
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Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
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Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
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Total monetary fines or penalties in the reporting window from the state source. A single large fine can dominate this figure.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Spring Haven Senior Living | AL IL MC RC | Winter Haven | 200
Facility
200
FL AVG
85
Rank
#33 / 976 | No |
50
Facility
50
FL AVG
41
Rank
#476 / 1,332 | Spring Haven Senior Living LLC | 67 | 54%
Facility
54%
FL AVG
58.3%
Rank
#398 / 907 | 73
Facility
73
FL AVG
33
Rank
#816 / 907 | 1.1
Facility
1.1
FL AVG
1.4
Rank
#315 / 907 | For-Profit | $6,350 | Christopher Matthew Atkins | Studio / 1 Bed / 2 Bed | - |
| Family Extended Care of Winter Haven | AL MC RC | Winter Haven | 82
Facility
82
FL AVG
85
Rank
#491 / 976 | No |
76
Facility
76
FL AVG
41
Rank
#124 / 1,332 | Best Care Senior Living At Cypress Gardens LLC | 40 | 35%
Facility
35%
FL AVG
58.3%
Rank
#158 / 907 | 40
Facility
40
FL AVG
33
Rank
#600 / 907 | 1.0
Facility
1.0
FL AVG
1.4
Rank
#153 / 907 | Non-Profit | $2,500 | Quantisha Massaline | - | - |
| Best Care Senior Living at Winter Haven | AL ADC HC MC NH | Winter Haven | 66
Facility
66
FL AVG
85
Rank
#578 / 976 | No |
18
Facility
18
FL AVG
41
Rank
#1,042 / 1,332 | Brandywyne Assisted Living Facility LLC | 28 | 50%
Facility
50%
FL AVG
58.3%
Rank
#326 / 907 | 38
Facility
38
FL AVG
33
Rank
#579 / 907 | 1.4
Facility
1.4
FL AVG
1.4
Rank
#617 / 907 | For-Profit | $3,000 | Donya Colleen Cloud | Private Rooms | A+ |
| Lake Howard Heights | AL IL | Winter Haven | 65
Facility
65
FL AVG
85
Rank
#582 / 976 | Yes |
66
Facility
66
FL AVG
41
Rank
#234 / 1,332 | Lake Howard 1818 Opco LLC | 18 | 22%
Facility
22%
FL AVG
58.3%
Rank
#87 / 907 | 22
Facility
22
FL AVG
33
Rank
#325 / 907 | 1.2
Facility
1.2
FL AVG
1.4
Rank
#442 / 907 | For-Profit | $500 | Glenda A Hanley | Studio / 1 Bed / 2 Bed | - |
| Wedgewood of Winter Haven | AL IL RC | Winter Haven | 18
Facility
18
FL AVG
85
Rank
#788 / 976 | No |
63
Facility
63
FL AVG
41
Rank
#278 / 1,332 | Wedgewood Of Winter Haven Inc | 13 | 77%
Facility
77%
FL AVG
58.3%
Rank
#781 / 907 | 16
Facility
16
FL AVG
33
Rank
#218 / 907 | 1.2
Facility
1.2
FL AVG
1.4
Rank
#442 / 907 | For-Profit | $500 | Nilo Q Morados | Private Rooms | - |
Rank badges are statewide: each community is ranked against every FL community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in Florida
Family Extended Care of Winter Haven is located in WINTER HAVEN, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about Family Extended Care of Winter Haven
What languages are spoken at Family Extended Care of Winter Haven?
The team at Family Extended Care of Winter Haven speaks Creole, English, and Spanish.
Who is the owner of Family Extended Care of Winter Haven?
Family Extended Care of Winter Haven is legally operated by Best Care Senior Living At Cypress Gardens LLC, and administered by Quantisha Massaline.
Is Family Extended Care of Winter Haven in a walkable area?
Family Extended Care of Winter Haven has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Family Extended Care of Winter Haven?
According to FL state health department records, Family Extended Care of Winter Haven's license number is 8947.
When does Family Extended Care of Winter Haven's license expire?
According to FL state health department records, Family Extended Care of Winter Haven's license expires on September 30, 2027.
Are pets allowed at Family Extended Care of Winter Haven?
No, Family Extended Care of Winter Haven has a no-pet policy.
What payment types does Family Extended Care of Winter Haven accept?
Family Extended Care of Winter Haven accepts Medicaid and VA.
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