Family Extended Care of Winter Haven

Assisted Living, Memory Care & Respite Care · Winter Haven, FL

625 Overlook Dr, Winter Haven, FL 33884-1626 View map

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Family Extended Care of Winter Haven accepts Medicaid and Veteran Affairs Benefits.

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Family Extended Care of Winter Haven accepts Medicaid and Veteran Affairs Benefits.

Overview of Family Extended Care of Winter Haven

Family Extended Care of Winter Haven is an 82-bed skilled nursing facility operated as a non-profit by Best Care Senior Living At Cypress Gardens LLC. The community offers assisted living, specialized memory care, and extended care services supported by a trilingual staff fluent in English, Spanish, and Creole. Located in a walkable neighborhood with a Walk Score of 76, the property accommodates low-income seniors and veterans by accepting Medicaid and Veterans Affairs benefits alongside regular structured programming like gardening, fitness, crafts, and social outings.

Government tracking files summarizing 40 different regulatory visits since June 2012 document 40 total line-item infractions over the property’s operational timeline. Annually, this breaks down to an average of 2.9 citations, a number that sits roughly 21% above the standard Florida baseline, though the home’s recent five-year rolling performance marks a 39% improvement over regional peers. Since 26 of those 40 state evaluations flagged at least one minor required adjustment on the initial paperwork, the home has a low long-term zero citations-per-inspection rate for absolute perfection on its first reviews.

Historical compliance files note occasional challenges involving admissions paperwork, resident supervision, staff training protocols, and kitchen standards, with an enforcement history limited to a single $2,500 fine and no severe administrative penalties. State logs from the most recent evaluation on September 29, 2025, show a single citation related to admissions protocols, which the team promptly corrected.

Prospective residents searching for a stable local care setting can weigh this multi-year history to verify the facility’s day-to-day oversight. Because the public tracking database shows a very low financial penalty history and an overall citation rate that trends below state benchmarks despite frequent regulatory visits, the data points to a highly compliant operating framework. Setting up an on-site visit is an effective way to inspect the physical layout yourself, view the common spaces, and talk with the supervisors about financial aid and care coordination.

Facility Direct Line (863) 324-2212 s.hartley@familyextendedcare.org

82-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 76 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Facility TypeAssisted Living Facility

StatusProvisional

IssuanceMarch 30, 2026

ExpirationSeptember 30, 2027

CountyPolk

License Number8947

RCFE Number#8947

Family Extended Care of Winter Haven is legally operated by Best Care Senior Living At Cypress Gardens LLC, and administered by Quantisha Massaline.

Owner NameFamily Extended Care Of Winter Haven, Inc

Profit StatusNonprofit

Optional State Supplement

60 units

Private

22 units

Total beds

82 units

Staffing

Key information about the people who lead and staff this community.

Creole English Spanish

Since 2012 · 14 years of data 40 citations 40 inspections 1 fine $2.5K fined

Inspection Score

5 points above the Florida average for assisted living residences (83/100)

Legal Actions Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg

Fines Total number of fines issued.
1
vs 5 avg
↓ 80% fewer than FL avg
Total amount fined Total dollar amount of fines issued.
$2.5k
vs $11.6k
↓ 78% lower than FL avg

Data reflects the most recent 14 years (since 2012).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2012 vs. Florida state average

Overall vs. FL average

Latest Inspection September 29, 2025 Standard

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	FL Average	vs. FL Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	40	33	This facility has 21% more total citations than a typical Florida assisted living residence (40 vs. FL avg 33).↑ 21% worse Rank #601 / 907 Total citations — State benchmarked This home is ranked 601st out of 907 homes in Florida for Total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Average citations per year since 2012.	2.9	2.4	This facility has 21% more citations per year than a typical Florida assisted living residence (2.9 vs. FL avg 2.4).↑ 21% worse
Citations per inspection Average citations per inspection.	1	1.3	This facility has 23% fewer citations per inspection than a typical Florida assisted living residence (1 vs. FL avg 1.3).↓ 23% better Rank #158 / 907 Citations per inspection — State benchmarked This home is ranked 158th out of 907 homes in Florida for Citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	FL Average	vs. FL Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	40	26	This facility has had 54% more total inspections than the Florida average (40 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↑ 54% more
Inspections with citations Inspections that resulted in at least one regulatory citation.	14	16	This facility has 13% fewer inspections with citations than a typical Florida assisted living residence (14 vs. FL avg 16).↓ 13% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	35%	62%	This facility has 27 percentage points lower inspection citation rate than a typical Florida assisted living residence (35% vs. FL avg 62%).↓ 27% better Rank #167 / 907 Inspection citation rate — State benchmarked This home is ranked 167th out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on September 29, 2025, found one Class 3 deficiency related to admissions continued residency.
Previous inspections showed recurring Class 3 deficiencies in admissions processes and training, including ADRD and ECC training in June 2023.
The facility had multiple past inspections with several Class 3 deficiencies in admissions, resident care supervision, and medication labeling from 2012 through 2015.

Show Inspection Reports

Activities in this home

Arts and Crafts
Dancing
Exercise Classes
Games & Cards
Gardening
Music Programs
Shopping
Social Events & Outings
Theater & Movies

0.0 miles from city center Estimated distance in miles from Winter Haven's city center to Family Extended Care of Winter Haven's address, calculated via Google Maps.

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The information below is reported by the Florida Agency for Health Care Administration (AHCA).


Spring Haven Senior Living	AL IL MC RC	Winter Haven	200	No	50	Spring Haven Senior Living LLC	73	67	53.7% Facility 53.7% FL AVG 61.5% Rank #404 / 907	73 Facility 73 FL AVG 33 Rank #816 / 907	1.1 Facility 1.1 FL AVG 1.3 Rank #320 / 907	For-Profit	$6,350	Christopher Matthew Atkins	Studio / 1 Bed / 2 Bed	-
Family Extended Care of Winter Haven	AL MC RC	Winter Haven	82	No	76	Best Care Senior Living At Cypress Gardens LLC	88	40	35% Facility 35% FL AVG 61.5% Rank #167 / 907	40 Facility 40 FL AVG 33 Rank #601 / 907	1.0 Facility 1.0 FL AVG 1.3 Rank #158 / 907	Not-For-Profit	$2,500	Quantisha Massaline	-	-
Best Care Senior Living at Winter Haven	AL ADC HC MC NH	Winter Haven	66	No	18	Brandywyne Assisted Living Facility LLC	84	28	50% Facility 50% FL AVG 61.5% Rank #333 / 907	38 Facility 38 FL AVG 33 Rank #581 / 907	1.4 Facility 1.4 FL AVG 1.3 Rank #621 / 907	For-Profit	$3,000	Donya Colleen Cloud	Private Rooms	A+
Lake Howard Heights	AL IL	Winter Haven	65	Yes	66	Lake Howard 1818 Opco LLC	94	18	22.2% Facility 22.2% FL AVG 61.5% Rank #95 / 907	22 Facility 22 FL AVG 33 Rank #328 / 907	1.2 Facility 1.2 FL AVG 1.3 Rank #446 / 907	For-Profit	$500	Glenda A Hanley	Studio / 1 Bed / 2 Bed	-
The Club at Bartow	AL	Bartow	36	Yes	40	Aus Senior Living At Bartow LLC	83	32	68.8% Facility 68.8% FL AVG 61.5% Rank #669 / 907	43 Facility 43 FL AVG 33 Rank #646 / 907	1.3 Facility 1.3 FL AVG 1.3 Rank #545 / 907	For-Profit	$4,000	Kaitlin Stapleton	Studio / 1 Bed	-

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Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled

General Florida resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common.

Benefits

In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+

General Florida resident, at risk of nursing home.

Income Limits ~$2,000/month varies

Asset Limits $5,000 individual

Limited funding; regional variation.

Benefits

Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+

General Florida resident, at risk of nursing home placement; caregiver must be approved.

Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds

Asset Limits ~$2,000 (individual); varies by case manager discretion.

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits

Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+

General Florida resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled

General Florida resident, living in approved facility, receiving SSI or low-income.

Income Limits (2025) ~$1,004/month individual, including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific facility types; ~$78.40/month max supplement.

Benefits

Cash payment (~$78.40/month) for room/board or personal needs in facilities

What languages are spoken at Family Extended Care of Winter Haven?

The team at Family Extended Care of Winter Haven speaks Creole, English, and Spanish.

Who is the owner of Family Extended Care of Winter Haven?

Family Extended Care of Winter Haven is legally operated by Best Care Senior Living At Cypress Gardens LLC, and administered by Quantisha Massaline.

Is Family Extended Care of Winter Haven in a walkable area?

Family Extended Care of Winter Haven has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Family Extended Care of Winter Haven?

According to FL state health department records, Family Extended Care of Winter Haven's license number is 8947.

When does Family Extended Care of Winter Haven's license expire?

According to FL state health department records, Family Extended Care of Winter Haven's license expires on September 30, 2027.

What payment types does Family Extended Care of Winter Haven accept?

Family Extended Care of Winter Haven accepts Medicaid and VA.

Does Family Extended Care of Winter Haven operate as a for-profit or non-profit?

Family Extended Care of Winter Haven is registered as a non-profit in FL.

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Family Extended Care of Winter Haven