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Hacienda Living
Outdoor courtyard with seating and a fountain Outdoor seating area with a pool in the background Cozy private resident room with a bed and lamp Cozy common area with seating and decor

Hacienda Living

11412 Telephone Ave, Chino, CA 91710 View map Calculator: See prices in your area
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Overview of Hacienda Living

Hacienda Living boasts an elegant and stimulating atmosphere that encourages residents to thrive. Praised for its quality residential assisted living services, seniors immediately feel a sense of belonging and family-like treatment. It heeds a resident-centered approach to senior care that practices exceptional, compassionate support– empowering seniors to continue expressing their individuality and independence.

The lifestyle at Hacienda Living is focused on the comfort and convenience of its residents. It has designed its amenities and services to help seniors live hassle-free lives while achieving holistic wellness. These include housekeeping, ADLs, delicious meal plans, calendar-filled activities, and life-enriching programs.

Facility Direct Line (909) 590-0700
Facility Direct Line (909) 590-0700
Bed community size
6-bed community Rank #1321 / 1648Bed count — State benchmarkedThis home is ranked 1321st out of 1648 homes in California for Bed Count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Years in operation
4 years in operation Rank #1108 / 1494Years in operation — State benchmarkedThis home is ranked 1108th out of 1494 homes in California for Years In Operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 37 / 100 Rank #1600 / 2087Walk Score — State benchmarkedThis home is ranked 1600th out of 2087 homes in California for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
50%
Rank #1309 / 1496Occupancy rate — State benchmarkedThis home is ranked 1309th out of 1496 homes in California for Occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1496. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the California average: 72.8%
Occupied beds
3 / 6
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
IssuanceJuly 16, 2021
CountySan Bernardino

Ownership & Operating Entity

Hacienda Living is legally operated by La Hacienda LLC, and administered by Raul Velazquez.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactRaul Velazquez (per BBB, record updated Jul 2026)

Contact Hacienda Living

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2021 · 5 years of data 0 citations 7 total visits 3 complaint visits 2 official inspections 3 complaint investigations
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

13 points above the California average for assisted living residences (81/100)

Rank #185 / 1399 in California Inspection Score — State benchmarked This home is ranked 185th out of 1399 homes in California for Inspection Score. Shows this facility's inspection score compared to the California average among 1399 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 94 out of 100. Letter grade A. 13 points above the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average
Overall vs. CA average 0 Worse No metrics in this bucket. 6 Better Metrics better than California average:
• Total citations (100% below)
• Total visits (56% below)
• Complaint visits (77% below)
• Other visits (71% below)
• Official inspections (50% below)
• Complaint investigations (70% below)
Latest Inspection May 11, 2026

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 010 This facility has 100% fewer total citations than a typical California assisted living residence (0 vs. CA avg 10).↓ 100% better
Standout metricNo citations on file since 2021 — the California average is 10.

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 716 This facility has 56% fewer total visits than a typical California assisted living residence (7 vs. CA avg 16).↓ 56% better
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 313 This facility has 77% fewer complaint visits than a typical California assisted living residence (3 vs. CA avg 13).↓ 77% better Rank #441 / 1388 Complaint visits — State benchmarked This home is ranked 441st out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 27 This facility has 71% fewer other visits than a typical California assisted living residence (2 vs. CA avg 7).↓ 71% better
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 24 This facility has 50% fewer official inspections than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 310 This facility has 70% fewer complaint investigations than a typical California assisted living residence (3 vs. CA avg 10).↓ 70% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • July 31, 2024 annual inspection found the facility clean, safe, in good repair, and cited no deficiencies in resident care, medication, or records.
  • Complaint investigations on October 15, 2025 and January 15, 2025 both found no evidence to support allegations about withholding or mishandling resident medications.
  • December 14, 2023 complaint about visitor restrictions was investigated and dismissed as unfounded, confirming residents were allowed daily visits without denial.
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

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Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
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Transportation Services

Fitness and recreation icon
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Fitness and Recreation

Places of interest near Hacienda Living

Address 2.3 miles from city center Info Estimated distance in miles from Chino's city center to Hacienda Living's address, calculated via Google Maps. — 3.87 miles to nearest hospital (Pomona Valley Hospital Medical Center)

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Address

Compare Assisted Living around Chino Hills

The information below is reported by the California Department of Social Services and Department of Public Health.

Oakmont of Chino Hills
AL
MC
Chino Hills
170
Facility 170
CA AVG 104
Rank #257 / 1648
Yes
19
Facility 19
CA AVG 57
Rank #1852 / 2087
93
Facility 93
CA AVG 81
Rank #242 / 1399
4
6
Facility 6
CA AVG 13
Rank #650 / 1388
0
Facility 0
CA AVG 3
Rank #1 / 1160
15
Facility 15
CA AVG 13
Rank #492 / 1494
 82.4% -Oakmont Sr. Lvng Chino Hills Opco And Oakmont Mgmt GrouStudio / 1 Bed / 2 Bed
Chino Hills Senior Living
AL
IL
MC
RC
Chino Hills (Butterfield Ranch)
94
Facility 94
CA AVG 104
Rank #824 / 1648
Yes
30
Facility 30
CA AVG 57
Rank #1715 / 2087
63
Facility 63
CA AVG 81
Rank #1260 / 1399
5
21
Facility 21
CA AVG 13
Rank #1142 / 1388
6
Facility 6
CA AVG 3
Rank #951 / 1160
15
Facility 15
CA AVG 13
Rank #492 / 1494
 94.7% A+Pacifica Chino Hills LP And Chino Hills Mgr LLCStudio / 1 Bed
Hacienda Living
AL
Chino
6
Facility 6
CA AVG 104
Rank #1321 / 1648
Yes
37
Facility 37
CA AVG 57
Rank #1600 / 2087
94
Facility 94
CA AVG 81
Rank #185 / 1399
2
3
Facility 3
CA AVG 13
Rank #441 / 1388
0
Facility 0
CA AVG 3
Rank #1 / 1160
4
Facility 4
CA AVG 13
Rank #1108 / 1494
 50.0% A+La Hacienda LLCPrivate Rooms / Semi-Private Rooms
Ivy Garden Senior Condos
AL
MC
Chino-Yes
71
Facility 71
CA AVG 57
Rank #701 / 2087
--------1 Bed / 2 Bed
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Financial Assistance for
Assisted Living in California

Hacienda Living is located in Chino, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Hacienda Living

Who is the owner of Hacienda Living?

Hacienda Living is legally operated by La Hacienda LLC, and administered by Raul Velazquez.

Is Hacienda Living in a walkable area?

Hacienda Living has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Hacienda Living?

Hacienda Living's occupancy is 50%.

Are pets allowed at Hacienda Living?

Yes, Hacienda Living allows residents to bring their pets.

Who is the administrator of Hacienda Living?

Raul Velazquez is the administrator of Hacienda Living.

How many beds does Hacienda Living have?

Hacienda Living has 6 beds.

Has Hacienda Living had any citations?

Hacienda Living has no reported citations since 2021 according to records from California Department of Social Services (CDSS).

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