Inspection Reports for
Hansen House
2331 Nash Boulevard, Council Bluffs, IA, 51501
Back to Facility Profile6 Reports
Inspection Report — Aug 28, 2025
Complaint Investigation
Date: Aug 28, 2025
Visit Reason
The inspection was conducted to investigate complaints #128519-C and #129034-C at Hansen House, an assisted living program for people with dementia.
Complaint Details
Investigation of Complaints #128519-C and #129034-C found no regulatory insufficiencies.
Findings
No regulatory insufficiencies were cited during the investigation of the complaints.
Report Facts
Tenants with cognitive impairment: 29
Tenants without cognitive impairment: 0
Inspection Report — Oct 10, 2024
Renewal
Date: Oct 10, 2024
Visit Reason
The recertification visit was conducted to determine compliance with certification rules for an Assisted Living Program for People with Dementia and to address Complaints #121277-C and #122959-C.
Findings
No regulatory insufficiencies were cited during the recertification visit.
Inspection Report — Mar 30, 2022
Complaint Investigation
Date: Mar 30, 2022
Visit Reason
The inspection was conducted during the investigation of Complaint #100909-C regarding concerns about tenant care and services at Hansen House Assisted Living Program for People with Dementia.
Complaint Details
The complaint involved concerns about Tenant C1's dental and foot care, including loss of teeth and toenails requiring debridement. The complaint was substantiated by interviews, record reviews, and observations showing inadequate care and documentation.
Findings
The program failed to consistently ensure tenants received adequate and appropriate care, treatment, and services, including proper documentation of personal and health-related care, monitoring of tenants as indicated in service plans, and maintenance of task sheets. Specific deficiencies were noted in care for tenants with cognitive impairments.
Violations (3)
Failed to consistently ensure tenants received adequate and appropriate care, treatment, and services.
Failed to consistently document completion of personal and/or health-related care on task sheets for tenants unable to advocate for themselves.
Failed to include direction regarding tenants' need to be monitored/checked in tenant service plans.
Report Facts
Number of tenants with cognitive disorder: 33
Number of tenants without cognitive disorder: 0
Number of tenants affected by care deficiencies: 4
Number of tenants affected by documentation deficiencies: 4
Number of tenants affected by monitoring deficiencies: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cassie Erwin | Residence Director | Signed Plan of Correction letter detailing corrective actions |
Inspection Report — Nov 18, 2021
Complaint Investigation
Date: Nov 18, 2021
Visit Reason
A recertification visit was conducted to determine compliance with certification for an Assisted Living Program. An onsite infection control survey and Complaint #100295-C were also completed.
Complaint Details
Complaint #100295-C was investigated. The complaint involved failure to timely assess Tenant C1's condition after a fall and failure to notify the Power of Attorney in a timely manner. The complaint was substantiated as evidenced by the findings.
Findings
The Program failed to consistently ensure tenants received appropriate and adequate treatment and services, specifically related to Tenant C1 who suffered a fall and head injury. The RN failed to timely assess the tenant's condition and notify the Power of Attorney as required.
Violations (1)
Failure to consistently ensure tenants received appropriate and adequate treatment and services, affecting Tenant C1 after a fall and head injury.
Report Facts
Number of tenants without cognitive disorder: 1
Number of tenants with cognitive disorder: 32
Resident age: 90
Incident date: Oct 2, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| RN A | Registered Nurse | Named in findings related to failure to timely assess Tenant C1 and notify Power of Attorney |
| Staff A | Reported on Tenant C1 fall and initial care | |
| Staff B | Reported on Tenant C1 condition and notification to RN | |
| Staff C | Observed Tenant C1 behavior and notified RN | |
| Staff D | Provided care and notified RN about Tenant C1 condition | |
| Staff E | Observed Tenant C1 and notified RN |
Inspection Report — Oct 13, 2021
Enforcement
Date: Oct 13, 2021
Visit Reason
This citation was issued following an investigation of Tenant C1's fall and injury reported on 10/2/21. The investigation covered the Program's failure to provide adequate and appropriate care and treatment to Tenant C1 after his fall.
Findings
The Program failed to consistently ensure Tenant C1 received appropriate and adequate treatment and services after his fall on 10/2/21. The Registered Nurse delayed assessment and notification of the tenant's Power of Attorney regarding the injury and subsequent changes in condition.
Violations (1)
481-67.3(2) Tenant rights: The Program failed to consistently provide adequate and appropriate care and treatment to Tenant C1 after his fall on 10/2/21. The nurse delayed assessment and notification of the tenant's Power of Attorney until 10/5/21 despite changes in the tenant's condition.
Report Facts
Fine amount: 4000
Inspection Report — Jan 19, 2021
Date: Jan 19, 2021
Visit Reason
The inspection was conducted as an investigation of Incident #95064-I and included an on-site infection control survey.
Findings
No regulatory insufficiencies were cited during the investigation or the infection control survey.
Report Facts
Number of tenants without cognitive disorder: 1
Number of tenants with cognitive disorder: 28
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