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Helping Hands Senior Care
Assisted Living & Memory Care · Fresno, CA
Exterior view of Assisted Living facility with banners Helping Hands Senior Care, Assisted Living in Fresno, CA A cozy and well-furnished resident room Bright, cozy private resident room with modern decor Neatly arranged private resident bedroom with simple decor A private resident room featuring a single bed and decor

Helping Hands Senior Care

Assisted Living & Memory Care · Fresno, CA
881 S Willow Ave, Fresno, CA 93727 View map Calculator: See prices in your area
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Overview of Helping Hands Senior Care

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Helping Hands Senior Care is a 30-bed assisted living and memory care community offering around-the-clock staffing for assisted living and memory care residents in Fresno, California. Licensed by the California Department of Social Services as a Residential Care Facility for the Elderly in July 2024, the community serves Fresno County.

As a California RCFE, inspections are conducted by the Department of Social Services rather than CMS, so no federal star rating applies. Since licensing, the facility has totaled 29 citations across its first two-year operation, about three times the California average of 10. On the ledger’s flip side, complaints have come in well below the norm: 2 filed compared to a statewide average of 14, with 3 complaint-triggered visits against California’s average of 13. No fines or serious citations are on record in the latest May 2026 inspection. The community earned a Fresno’s Favorite designation in 2024.

For Fresno County seniors who need assisted living or memory care in a newer, smaller setting with 24-hour staffing, the community is suitable.

Facility Direct Line (559) 550-5454
Facility Direct Line (559) 550-5454 Hello@HelpingHandsSeniorCare.com
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Capacity and availability

Residents per day
9
Bed community size
30-bed community Rank #1256 / 1645Bed count — State benchmarkedThis home is ranked 1256th out of 1,645 homes we track in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
2 years in operation Rank #1321 / 1505Years in operation — State benchmarkedThis home is ranked 1321st out of 1,505 homes we track in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 28 / 100 Rank #1747 / 2057Walk Score — State benchmarkedThis home is ranked 1747th out of 2,057 homes we track in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
30%
Rank #1445 / 1452Occupancy rate — State benchmarkedThis home is ranked 1445th out of 1,452 homes we track in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1452. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the California average: 72.8%
Occupied beds
9 / 30
Average occupied beds in California homes 87 beds

Awards

Fresno's Favorite in 2024

License Details

Facility TypeResidential Care Elderly
IssuanceJuly 24, 2024
CountyFresno

Ownership & Operating Entity

Helping Hands Senior Care is legally operated by Helping Hands Senior Care LLC, and administered by Elsa Nguyen.

Owner NameHelping Hands Senior Care LLC

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Amenities & Lifestyle

Specific ProgramsGallery & Tour

Pricing & Financial Information

Starting Price$3,500 for assisted living per month
Starting Price$4,700 for memory care per month

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2024 · 2 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 29 citations 2 complaints 13 total visits 3 complaint visits 1 official inspection
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

11 points below the California average for assisted living residences (81/100)

Rank #1124 / 1474 in California Inspection Score — State benchmarked This home is ranked 1124th out of 1,474 homes we track in California for inspection score. Shows this facility's inspection score compared to the California average among 1474 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. This is a proprietary Assisted Living Magazine score. Inspection score: 70 out of 100. Letter grade C-. 11 points below the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2024 vs. California state average
Overall vs. CA average 3 Worse Metrics worse than California average:
• Total citations (190% above)
• Serious citations (Type A) (433% above)
• Moderate citations (Type B) (225% above) 3 Better Metrics better than California average:
• Citations per inspection (33% below)
• Total complaints (86% below)
• Complaints per year (86% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 2910 This facility has 190% more total citations than a typical California assisted living residence (29 vs. CA avg 10).↑ 190% worse
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 163 This facility has 433% more serious citations (type a) than a typical California assisted living residence (16 vs. CA avg 3).↑ 433% worse Rank #1377 / 1433 Serious citations (Type A) — State benchmarked This home is ranked 1377th out of 1,433 homes we track in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1433 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 134 This facility has 225% more moderate citations (type b) than a typical California assisted living residence (13 vs. CA avg 4).↑ 225% worse
Citations per inspection Info Average citations per inspection. 2.23.3 This facility has 33% fewer citations per inspection than a typical California assisted living residence (2.2 vs. CA avg 3.3).↓ 33% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total inspections Info Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes. 1316 This facility has had 19% fewer total inspections than the California average (13 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 19% fewer
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 313 This facility has had 77% fewer complaint visits than the California average (3 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 77% fewer Rank #442 / 1387 Complaint visits — State benchmarked This home is ranked 442nd out of 1,387 homes we track in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1387 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 97 This facility has had 29% more other visits than the California average (9 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↑ 29% more
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 14 This facility has had 75% fewer official inspections than the California average (1 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↓ 75% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityCA Averagevs. CA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 214 This facility has 86% fewer total complaints than a typical California assisted living residence (2 vs. CA avg 14).↓ 86% better
Complaints per year Info Average complaints per year since 2024. 17 This facility has 86% fewer complaints per year than a typical California assisted living residence (1 vs. CA avg 7).↓ 86% better
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Building type icon
Building type icon

Building Type: Single-story

Beauty services icon
Beauty services icon

Beauty Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

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Personal Care Assistance

Places of interest near Helping Hands Senior Care

Address 4.5 miles from city center Info Estimated distance in miles from Fresno's city center to Helping Hands Senior Care's address, calculated via Google Maps.

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Compare Assisted Living around Fresno

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. See the benchmark below for the typical California score; higher is better. This is a proprietary Assisted Living Magazine score.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Visits or investigations linked to complaints, as counted in the state record (may differ from routine annual surveys).
Count of California state "Type A" citations — the state's most serious citation category (immediate or serious harm to residents), from California state inspection data.
Number of years the company has been in operation.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
The Terraces at San Joaquin Gardens a CCRC
AL
IL
MC
NH
SNF
Fresno
652
Facility 652
CA AVG 103
Rank #9 / 1,645
Yes 57
88
Facility 88
CA AVG 81
Rank #562 / 1,474
20
4
Facility 4
CA AVG 13
Rank #525 / 1,387
2
Facility 2
CA AVG 3
Rank #724 / 1,433
32
Facility 32
CA AVG 13
Rank #105 / 1,505
 57.2% A+Humangood & Humangood Norcal & Humangood Fresno-
Fairwinds – Woodwark Park
AL
IL
Fresno
270
Facility 270
CA AVG 103
Rank #70 / 1,645
Yes 63
68
Facility 68
CA AVG 81
Rank #1,181 / 1,474
25
11
Facility 11
CA AVG 13
Rank #885 / 1,387
5
Facility 5
CA AVG 3
Rank #1,094 / 1,433
25
Facility 25
CA AVG 13
Rank #268 / 1,505
 93.0% A+Fresn LLC And Leisure Care LLCStudio / 1 Bed / 2 Bed
Westmont of Fresno
AL
IL
MC
RC
Fresno
155
Facility 155
CA AVG 103
Rank #318 / 1,645
Yes
39
Facility 39
CA AVG 59
Rank #1,573 / 2,057
59
Facility 59
CA AVG 81
Rank #1,343 / 1,474
59
42
Facility 42
CA AVG 13
Rank #1,321 / 1,387
10
Facility 10
CA AVG 3
Rank #1,287 / 1,433
23
Facility 23
CA AVG 13
Rank #320 / 1,505
 83.9% A+Westmont Mgr Gp LLC, Gp Of Fresno Ops And Westmont LvngStudio / 1 Bed
Oakmont of Fresno
AL
MC
Fresno (Figarden)
122
Facility 122
CA AVG 103
Rank #548 / 1,645
Yes 50
59
Facility 59
CA AVG 81
Rank #1,343 / 1,474
44
25
Facility 25
CA AVG 13
Rank #1,201 / 1,387
8
Facility 8
CA AVG 3
Rank #1,244 / 1,433
11
Facility 11
CA AVG 13
Rank #652 / 1,505
 62.3% A+Welltower North Fresno Tenant LLC And Oakmont Mgmt GrpStudio / 1 Bed / 2 Bed
Helping Hands Senior Care
AL
MC
Fresno (Roosevelt)
30
Facility 30
CA AVG 103
Rank #1,256 / 1,645
No
28
Facility 28
CA AVG 59
Rank #1,747 / 2,057
70
Facility 70
CA AVG 81
Rank #1,124 / 1,474
13
3
Facility 3
CA AVG 13
Rank #442 / 1,387
16
Facility 16
CA AVG 3
Rank #1,377 / 1,433
2
Facility 2
CA AVG 13
Rank #1,321 / 1,505
 30.0% -Helping Hands Senior Care LLC-
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Financial Assistance for
Assisted Living in California

Helping Hands Senior Care is located in Fresno, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Helping Hands Senior Care

What neighborhood is Helping Hands Senior Care in?

Helping Hands Senior Care is in the Roosevelt neighborhood of Fresno.

Is Helping Hands Senior Care in a walkable area?

Helping Hands Senior Care has a walk score of 28. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Helping Hands Senior Care?

Helping Hands Senior Care's occupancy is 30%.

How long has Helping Hands Senior Care been in business?

Helping Hands Senior Care has been operating for approximately 2 years, based on available licensing and registration records.

Are pets allowed at Helping Hands Senior Care?

No, Helping Hands Senior Care has a no-pet policy.

Who is the administrator of Helping Hands Senior Care?

Elsa Nguyen is the administrator of Helping Hands Senior Care.

How many beds does Helping Hands Senior Care have?

Helping Hands Senior Care has 30 beds.

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