Helping Hands Senior Care

Overview of Helping Hands Senior Care

Helping Hands Senior Care is a 30-bed assisted living and memory care community offering around-the-clock staffing for assisted living and memory care residents in Fresno, California. Licensed by the California Department of Social Services as a Residential Care Facility for the Elderly in July 2024, the community serves Fresno County.

As a California RCFE, inspections are conducted by the Department of Social Services rather than CMS, so no federal star rating applies. Since licensing, the facility has totaled 29 citations across its first two-year operation, about three times the California average of 10. On the ledger’s flip side, complaints have come in well below the norm: 2 filed compared to a statewide average of 14, with 3 complaint-triggered visits against California’s average of 13. No fines or serious citations are on record in the latest May 2026 inspection. The community earned a Fresno’s Favorite designation in 2024.

For Fresno County seniors who need assisted living or memory care in a newer, smaller setting with 24-hour staffing, the community is suitable.

Facility Direct Line (559) 550-5454 Hello@HelpingHandsSeniorCare.com

30-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 28 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

30%

Lower than the California average: 72.8%

Occupied beds

9 / 30

Average occupied beds in California homes 87 beds

Fresno's Favorite in 2024

Facility TypeResidential Care Elderly

StatusLicensed

IssuanceJuly 24, 2024

CountyFresno

Helping Hands Senior Care is legally operated by Helping Hands Senior Care Llc, and administered by Elsa Nguyen.

Owner NameHelping Hands Senior Care LLC

Licensed Nurses/CNAs

24-Hour Staffing

Starting Price$3,500 for assisted living per month

Starting Price$4,700 for memory care per month

Since 2024 · 2 years of data 29 citations 2 complaints 13 total visits 3 complaint visits 1 official inspection

Inspection Score

4 points below the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2024 vs. California state average

Overall vs. CA average

Latest Inspection May 6, 2026

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	29	10	This facility has 190% more total citations than a typical California assisted living residence (29 vs. CA avg 10).↑ 190% worse
Citations per year Average citations per year since 2024.	14.5	5	This facility has 190% more citations per year than a typical California assisted living residence (14.5 vs. CA avg 5).↑ 190% worse
Citations per inspection Average citations per inspection.	2.2	3.3	This facility has 33% fewer citations per inspection than a typical California assisted living residence (2.2 vs. CA avg 3.3).↓ 33% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	13	16	This facility has 19% fewer total visits than a typical California assisted living residence (13 vs. CA avg 16).↓ 19% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	3	13	This facility has 77% fewer complaint visits than a typical California assisted living residence (3 vs. CA avg 13).↓ 77% better Rank #441 / 1397 Complaint visits — State benchmarked This home is ranked 441st out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	9	7	This facility has 29% more other visits than a typical California assisted living residence (9 vs. CA avg 7).↑ 29% worse
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	1	4	This facility has 75% fewer official inspections than a typical California assisted living residence (1 vs. CA avg 4).↓ 75% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	CA Average	vs. CA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	2	14	This facility has 86% fewer total complaints than a typical California assisted living residence (2 vs. CA avg 14).↓ 86% better
Complaints per year Average complaints per year since 2024.	1	7	This facility has 86% fewer complaints per year than a typical California assisted living residence (1 vs. CA avg 7).↓ 86% better

Show Inspection Reports

What does this home offer?

Building Type: Single-story

Beauty Services

Housekeeping Services

Social and Recreational Activities

Exercise Programs

Personal Care Assistance

4.5 miles from city center Estimated distance in miles from Fresno's city center to Helping Hands Senior Care's address, calculated via Google Maps.

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The information below is reported by the California Department of Social Services and Department of Public Health.


Fairwinds – Woodwark Park	AL IL	Fresno	270 Facility 270 CA AVG 103 Rank #71 / 1657	Yes	63 Facility 63 CA AVG 57 Rank #951 / 2092	68 Facility 68 CA AVG 81 Rank #1142 / 1401	5	11 Facility 11 CA AVG 13 Rank #889 / 1397	5 Facility 5 CA AVG 3 Rank #895 / 1164	25 Facility 25 CA AVG 13 Rank #235 / 1487	93.0% Facility 93.0% CA AVG 74.8% Rank #221 / 1368	A+	Fresn LLC; Leisure Care LLC	Studio / 1 Bed / 2 Bed
Westmont of Fresno	AL IL MC RC	Fresno	155 Facility 155 CA AVG 103 Rank #319 / 1657	Yes	39 Facility 39 CA AVG 57 Rank #1575 / 2092	59 Facility 59 CA AVG 81 Rank #1301 / 1401	4	42 Facility 42 CA AVG 13 Rank #1330 / 1397	10 Facility 10 CA AVG 3 Rank #1058 / 1164	23 Facility 23 CA AVG 13 Rank #289 / 1487	83.9% Facility 83.9% CA AVG 74.8% Rank #411 / 1368	A+	Westmont Mgr Gp LLC,Gp Of Fresno Ops;Westmont Lvng	Studio / 1 Bed
Oakmont of Fresno	AL MC	Fresno (Figarden)	122 Facility 122 CA AVG 103 Rank #550 / 1657	Yes	50 Facility 50 CA AVG 57 Rank #1345 / 2092	59 Facility 59 CA AVG 81 Rank #1301 / 1401	6	25 Facility 25 CA AVG 13 Rank #1207 / 1397	8 Facility 8 CA AVG 3 Rank #1015 / 1164	11 Facility 11 CA AVG 13 Rank #610 / 1487	62.3% Facility 62.3% CA AVG 74.8% Rank #1061 / 1368	A+	Welltower North Fresno Tenant LLC;Oakmont Mgmt Grp	Studio / 1 Bed / 2 Bed
Fresno Senior Living	AL IL RC	Fresno	100 Facility 100 CA AVG 103 Rank #698 / 1657	Yes	46 Facility 46 CA AVG 57 Rank #1445 / 2092	77 Facility 77 CA AVG 81 Rank #925 / 1401	3	17 Facility 17 CA AVG 13 Rank #1061 / 1397	1 Facility 1 CA AVG 3 Rank #413 / 1164	3 Facility 3 CA AVG 13 Rank #1210 / 1487	50.0% Facility 50.0% CA AVG 74.8% Rank #1223 / 1368	C-	Hsre-Pacifica I Trs Gp LLC, Gp Of Hsre Et Al	1 Bed / 2 Bed
Helping Hands Senior Care	AL MC	Fresno (Roosevelt)	30 Facility 30 CA AVG 103 Rank #1267 / 1657	No	28 Facility 28 CA AVG 57 Rank #1749 / 2092	77 Facility 77 CA AVG 81 Rank #925 / 1401	1	3 Facility 3 CA AVG 13 Rank #441 / 1397	-	1 Facility 1 CA AVG 13 Rank #1391 / 1487	30.0% Facility 30.0% CA AVG 74.8% Rank #1361 / 1368	-	Helping Hands Senior Care LLC	-

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is Helping Hands Senior Care in?

Helping Hands Senior Care is in the Roosevelt neighborhood of FRESNO.

Is Helping Hands Senior Care in a walkable area?

Helping Hands Senior Care has a walk score of 28. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Helping Hands Senior Care?

Helping Hands Senior Care's occupancy is 30%.

Who is the administrator of Helping Hands Senior Care?

Elsa Nguyen is the administrator of Helping Hands Senior Care.

How many beds does Helping Hands Senior Care have?

Helping Hands Senior Care has 30 beds.

Has Helping Hands Senior Care had any recent citations?

Helping Hands Senior Care has had 29 recently reported citations.

Are there photos of Helping Hands Senior Care?

Yes — there are 6 photos of Helping Hands Senior Care in the photo gallery on this page.

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