Inspection Reports for
Hilton Plaza Inc.
311 Main St, Newport News, VA 23601, United States, VA, 23601
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Inspection Reports Summary
Covers 18 inspections · Jun 2021 – May 2026Visit Reason
This report covers 18 inspections of Hilton Plaza, Inc. by the Virginia Department of Social Services between June 25, 2021 and May 11, 2026, including routine, renewal, monitoring, and complaint investigations.
Complaint Details
Five inspections were prompted by complaints. Two complaint inspections in 2024 and 2022 found no violations. The March 27, 2023 complaint inspection supported some allegations of non-compliance and cited 4 violations. The June 3, 2022 complaint inspections supported allegations and cited 2 violations related to resident funds and supervision of a resident who wandered.
Findings
Across that history VDSS cited 95 violations under 56 distinct standards. 11 of 18 visits ended with violations cited and 7 with none. 5 inspections were prompted by a complaint.
Violations (42)
22VAC40-73-310-H: Facility admitted or retained individuals with psychotropic medications without appropriate diagnosis and treatment plans.
22VAC40-73-860-G: Hot water at taps was not maintained within 105 to 120 degrees Fahrenheit.
22VAC40-73-410-A: Orientation acknowledgment was not signed and dated by resident or legal representative.
22VAC40-73-310-D: Written assurance of appropriate license was not provided or dated at admission.
22VAC40-73-450-C: Individualized service plan (ISP) did not include all assessed needs for residents.
22VAC40-73-310-H: Facility admitted or retained individuals with psychotropic medications without appropriate diagnosis and treatment plans for two records.
22VAC40-73-870-A: Interior of building was not maintained in good repair.
22VAC40-73-450-A: Preliminary plan of care did not include what services staff were to provide for residents.
22VAC40-73-750-B: Residents’ rooms lacked pillows and sufficient chairs; toilet paper missing in bathroom stall.
22VAC40-73-310-H: Facility admitted or retained individuals with psychotropic medical condition without diagnosis and treatment.
22VAC40-73-450-F: ISP did not include all assessed needs for a resident.
22VAC40-73-680-M: PRN medications were not available, properly labeled, or properly stored.
22VAC40-73-680-K: PRN medication orders lacked exact dosage time frames and directions.
22VAC40-73-860-G: Hot water at taps was not maintained within 105 to 120 degrees Fahrenheit.
22VAC40-73-880-C: Air conditioning system temperatures exceeded 80 degrees Fahrenheit in resident areas.
22VAC40-73-310-D: Written assurance of appropriate license was not signed and dated by resident or legal representative.
22VAC40-73-550-G: Rights and responsibilities of residents were not reviewed with staff; documentation missing.
22VAC40-73-450-F: ISP did not include all assessed needs for a resident.
22VAC40-73-70-A: Facility failed to report major incidents to licensing office within 24 hours.
22VAC40-73-120-A: Staff orientation and training documents lacked dates of receipt or review.
22VAC40-73-250-D: Health information (TB screening) was not conducted within required timeframe for staff.
22VAC40-73-310-H: Facility admitted or retained individuals with psychotropic medications without appropriate diagnosis and treatment plans.
22VAC40-73-310-B: Documented interview for admission and retention decisions was missing or incomplete.
22VAC40-73-450-F: ISP did not include all assessed needs for a resident.
22VAC40-73-320-B: Physical examination was not completed within 30 days preceding resident’s admission.
22VAC40-73-870-E: Furnishings, fixtures, and equipment were not kept clean and in good repair.
22VAC40-73-680-I: Medication administration record (MAR) did not include all required information.
22VAC40-73-660-A-7: Single-use medical supplies and equipment were not appropriately labeled and stored.
22VAC40-73-450-C: ISP did not include all assessed needs for a resident.
22VAC40-73-450-C: ISP did not include all assessed needs for a resident.
22VAC40-73-450-C: ISP did not include all assessed needs for a resident.
22VAC40-73-750-E: Bed linens were not clean and in good repair for residents.
22VAC40-73-240-D: Subsequent tuberculosis evaluation and reports were not completed for staff within required timeframe.
22VAC40-73-650-B: Physician orders did not include diagnosis or specific indications for medications.
22VAC40-73-100-C-1: Staff did not follow facility policies and procedures for hand hygiene; expired hand sanitizer used.
22VAC40-73-450-F: ISP did not include all assessed needs for a resident.
22VAC40-73-750-E: Bed linens were not clean and in good repair for residents.
22VAC40-90-40-B: Criminal history record report was not obtained on or prior to 30th day of employment for staff.
22VAC40-73-450-C: ISP did not include all assessed needs for a resident.
22VAC40-73-450-C: ISP did not include all assessed needs for a resident.
22VAC40-73-450-C: ISP did not include all assessed needs for a resident.
22VAC40-73-450-C: ISP did not include all assessed needs for a resident.
Report Facts
Violations cited: 95
Distinct standards: 56
Inspections on page: 18
Inspections with violations: 11
Complaint visits: 5
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