Smaller home · May offer a more intimate, personalized care environment.
Hilton Plaza Inc.
Hilton Plaza is an assisted living community in Newport News, Virginia, in the South Newport News neighborhood. Residents receive help with daily tasks such as dressing, bathing, and medication while living in their own rooms. The community has 71 beds, with private and semi-private rooms for someone who wants an individual room or prefers a shared living arrangement.
A Walk Score of 57 means the area is somewhat walkable, with some errands possible on foot. A resident who no longer drives may be able to reach select nearby destinations independently. Hilton Plaza may be a good fit for someone who needs daily assistance but wants to remain in a private or semi-private room. Ms. Nina Taylor serves as the administrator.
Community insights.
About this community
Hilton Plaza Inc. is administered by Nina Taylor.
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
Includes all inspection records for this property, which could include management/ownership changes. 93 deficiencies 4 complaints 13 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. Virginia state average• Total deficiencies (191% above)
• Deficiencies per inspection (167% above) 2 Better Metrics better than Virginia average:
• Total complaints (43% below)
• Complaints per year (43% below)
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
| 93 | 32 | This facility has 191% more total deficiencies than a typical Virginia assisted living residence (93 vs. VA avg 32).↑ 191% worse |
|
Deficiencies per inspection
| 7.2 | 2.7 | This facility has 167% more deficiencies per inspection than a typical Virginia assisted living residence (7.2 vs. VA avg 2.7).↑ 167% worse |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
| 13 | 14 | This facility has had 7% fewer total inspections than the Virginia average (13 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 7% fewer |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
| 4 | 7 | This facility has 43% fewer total complaints than a typical Virginia assisted living residence (4 vs. VA avg 7).↓ 43% better |
|
Complaints per year
| 0.8 | 1.4 | This facility has 43% fewer complaints per year than a typical Virginia assisted living residence (0.8 vs. VA avg 1.4).↓ 43% better |
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Two-story
Transportation Services
Fitness and Recreation
Hilton Plaza Inc. Reviews
Places of interest near Hilton Plaza Inc.
4.2 miles from city center
Estimated distance in miles from Newport News's city center to Hilton Plaza Inc.'s address, calculated via Google Maps.
— 2.38 miles to nearest hospital (Riverside Regional Medical Center)
Calculate Travel Distance to Hilton Plaza Inc.
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Compare Assisted Living around Newport News
Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
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Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Hidenwood | AL IL MC RC | Newport News (Central Newport News) | 125
Facility
125
VA AVG
94
Rank
#63 / 311 | Yes |
52
Facility
52
VA AVG
45
Rank
#129 / 336 | - | Christopher Cook |
70.4%
Facility
70.4%
VA AVG
69.8%
Rank
#133 / 249 | - | 7 | 71%
Facility
71%
VA AVG
59.3%
Rank
#198 / 303 | 4
Facility
4
VA AVG
7
Rank
#163 / 303 | 24
Facility
24
VA AVG
32
Rank
#137 / 248 | 3.4
Facility
3.4
VA AVG
2.3
Rank
#185 / 248 |
| Charter Senior Living of Newport News | AL MC RC | Newport News (North Newport News) | 104
Facility
104
VA AVG
94
Rank
#109 / 311 | Yes |
57
Facility
57
VA AVG
45
Rank
#104 / 336 | Studio / 1 Bed | Angel Lawhorn |
45.2%
Facility
45.2%
VA AVG
69.8%
Rank
#231 / 249 | - | 12 | 92%
Facility
92%
VA AVG
59.3%
Rank
#276 / 303 | 6
Facility
6
VA AVG
7
Rank
#192 / 303 | 107
Facility
107
VA AVG
32
Rank
#236 / 248 | 8.9
Facility
8.9
VA AVG
2.3
Rank
#246 / 248 |
| Mennowood Retirement Community | AL IL MC | Newport News (North Newport News) | 90
Facility
90
VA AVG
94
Rank
#148 / 311 | No |
53
Facility
53
VA AVG
45
Rank
#128 / 336 | - | Thelma Shaffer |
73.3%
Facility
73.3%
VA AVG
69.8%
Rank
#117 / 249 | A | 6 | 67%
Facility
67%
VA AVG
59.3%
Rank
#168 / 303 | 2
Facility
2
VA AVG
7
Rank
#105 / 303 | 15
Facility
15
VA AVG
32
Rank
#103 / 248 | 2.5
Facility
2.5
VA AVG
2.3
Rank
#141 / 248 |
| Hilton Plaza Inc. | AL | Newport News (South Newport News) | 71
Facility
71
VA AVG
94
Rank
#211 / 311 | No |
57
Facility
57
VA AVG
45
Rank
#104 / 336 | Private / Semi-Private Rooms | Nina Taylor |
81.7%
Facility
81.7%
VA AVG
69.8%
Rank
#70 / 249 | - | 13 | 69%
Facility
69%
VA AVG
59.3%
Rank
#187 / 303 | 5
Facility
5
VA AVG
7
Rank
#177 / 303 | 93
Facility
93
VA AVG
32
Rank
#232 / 248 | 7.2
Facility
7.2
VA AVG
2.3
Rank
#240 / 248 |
| The Huntington Assisted Living | AL RC | Newport News | 52
Facility
52
VA AVG
94
Rank
#252 / 311 | Yes |
55
Facility
55
VA AVG
45
Rank
#119 / 336 | Studio / 1 Bed | Mackenzie Mason | - | - | 1 | 0%
Facility
0%
VA AVG
59.3%
Rank
#1 / 303 | 0
Facility
0
VA AVG
7
Rank
#1 / 303 | 0
Facility
0
VA AVG
32
Rank
#1 / 248 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 248 |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other VA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in Virginia
Hilton Plaza Inc. is located in Newport News, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Frequently Asked Questions about Hilton Plaza Inc.
What neighborhood is Hilton Plaza Inc. in?
Hilton Plaza Inc. is in the South Newport News neighborhood of Newport News.
Is Hilton Plaza Inc. in a walkable area?
Hilton Plaza Inc. has a walk score of 57. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
When does Hilton Plaza Inc.'s license expire?
According to VA state health department records, Hilton Plaza Inc.'s license expires on June 30, 2028.
What is the occupancy rate at Hilton Plaza Inc.?
Hilton Plaza Inc.'s occupancy is 81.7%.
Are pets allowed at Hilton Plaza Inc.?
No, Hilton Plaza Inc. has a no-pet policy.
Who is the administrator of Hilton Plaza Inc.?
Nina Taylor is the administrator of Hilton Plaza Inc.
How many beds does Hilton Plaza Inc. have?
Hilton Plaza Inc. has 71 beds.
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