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Karolwood Gardens Portsmouth
Assisted Living & Memory Care · Portsmouth, VA
Exterior view of a senior living facility entrance Exterior view of Karolwood Gardens Portsmouth facility Front entrance of a senior living facility with flags Exterior view of the facility with garden flowers Entrance of Karolwood Gardens with flag and flowers Cozy common area with comfortable seating Dining area with tables set for residents Bright common area with dining tables and chairs

Karolwood Gardens Portsmouth

Assisted Living & Memory Care · Portsmouth, VA
1 Bon Secours Way, Portsmouth, VA 23703 View map Calculator: See prices in your area
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Overview of Karolwood Gardens Portsmouth

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Ensuring comfort and worry-free living, Karolwood Gardens in Portsmouth ensures a fun-filled and nurturing lifestyle. The elegant home ensures that residents don’t have to worry about living alone by encouraging them to engage with others and enrich their knowledge and expand their vibrant social life. Karolwood Gardens allows its residents cultivate a habit where daily living is done with purpose, vitality, and connection.

Residents immerse in active senior engagement found in enriching activities, healthy and nutritious dining, social gatherings at spacious common areas, quiet time in lounge areas, maintaining a healthy lifestyle through fitness classes, and cozying up with a good book in the library. Surely, resident will discover endless opportunities to build a comfortable lifestyle that suit your interests.

Facility Direct Line (757) 686-9100
Facility Direct Line (757) 686-9100 Rford@karolwoodportsmouth.com
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Bed community size
75-bed community Rank #228 / 365Bed count — State benchmarkedThis home is ranked 228th out of 365 homes in Virginia for Bed Count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 69 / 100 Rank #72 / 446Walk Score — State benchmarkedThis home is ranked 72nd out of 446 homes in Virginia for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Virginia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
56%
Rank #232 / 297Occupancy rate — State benchmarkedThis home is ranked 232nd out of 297 homes in Virginia for Occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 297. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
42 / 75
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationMay 31, 2026 Expired
QualificationSpecial Care Unit | Non-Ambulatory | Residential and Assisted Living Care

Ownership & Operating Entity

Karolwood Gardens Portsmouth is administered by Rachel Ford.

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Amenities & Lifestyle

Library
Tv Area
Hair Salon & Barber
Cafe
Pet-Friendly

Contact Karolwood Gardens Portsmouth

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data 100 deficiencies 11 complaints 24 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 7 Worse Metrics worse than Virginia average:
• Total deficiencies (213% above)
• Deficiencies per year (213% above)
• Deficiencies per inspection (83% above)
• Inspections with violations (111% above)
• Inspection violation rate (23% above)
• Total complaints (57% above)
• Complaints per year (57% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 10032 This facility has 213% more total deficiencies than a typical Virginia assisted living residence (100 vs. VA avg 32).↑ 213% worse
Deficiencies per year Info Average deficiencies per year since 2021. 206.4 This facility has 213% more deficiencies per year than a typical Virginia assisted living residence (20 vs. VA avg 6.4).↑ 213% worse
Deficiencies per inspection Info Average deficiencies per inspection. 4.22.3 This facility has 83% more deficiencies per inspection than a typical Virginia assisted living residence (4.2 vs. VA avg 2.3).↑ 83% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 2414 This facility has had 71% more total inspections than the Virginia average (24 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 71% more
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 199 This facility has 111% more inspections with violations than a typical Virginia assisted living residence (19 vs. VA avg 9).↑ 111% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 79%64% This facility has 15 percentage points higher inspection violation rate than a typical Virginia assisted living residence (79% vs. VA avg 64%).↑ 15% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 117 This facility has 57% more total complaints than a typical Virginia assisted living residence (11 vs. VA avg 7).↑ 57% worse
Complaints per year Info Average complaints per year since 2021. 2.21.4 This facility has 57% more complaints per year than a typical Virginia assisted living residence (2.2 vs. VA avg 1.4).↑ 57% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • October 6, 2025 complaint investigation found one deficiency for failing to obtain criminal history record reports on or prior to the 30th day of employment for some staff.
  • July 3, 2025 complaint investigation cited five deficiencies including undocumented menu substitutions, poor building and grounds maintenance, and inadequate waste collection.
  • May 7, 2025 renewal inspection found 12 deficiencies covering staff training, expired medications, liability insurance gaps, building maintenance, emergency documentation, and criminal history record report failures.
Show Inspection Reports

What does this home offer?

Pets allowed icon
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Pets Allowed

Housing options icon
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Housing Options: Suite / 1 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
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Transportation Services

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Fitness and Recreation

Living Spaces & Floor Plans for Karolwood Gardens Portsmouth

Places of interest near Karolwood Gardens Portsmouth

Address 5.8 miles from city center Info Estimated distance in miles from Portsmouth's city center to Karolwood Gardens Portsmouth's address, calculated via Google Maps.

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Compare Assisted Living around Portsmouth

The information below is reported by the Virginia Department of Social Services and Department of Health.

Commonwealth Senior Living at Churchland House
AL
MC
RC
Portsmouth (West Norfolk Road)
80
Facility 80
VA AVG 96
Rank #212 / 365
Yes
15
Facility 15
VA AVG 44
Rank #384 / 446
Private Rooms / Companion SuitesMr. Luke Peterson 87.5% 14
92.9%
Facility 92.9%
VA AVG 64.3%
Rank #307 / 330
7
Facility 7
VA AVG 7
Rank #227 / 330
38
Facility 38
VA AVG 32
Rank #195 / 271
2.7
Facility 2.7
VA AVG 2.3
Rank #190 / 271
Karolwood Gardens Portsmouth
AL
MC
Portsmouth (Bon Secours Way)
75
Facility 75
VA AVG 96
Rank #228 / 365
Yes
69
Facility 69
VA AVG 44
Rank #72 / 446
Suite / 1 BedRachel Ford 56.0% 24
79.2%
Facility 79.2%
VA AVG 64.3%
Rank #270 / 330
11
Facility 11
VA AVG 7
Rank #278 / 330
100
Facility 100
VA AVG 32
Rank #256 / 271
4.2
Facility 4.2
VA AVG 2.3
Rank #236 / 271
Mayfair House Senior Living
AL
Portsmouth (Park View)
55
Facility 55
VA AVG 96
Rank #293 / 365
No
84
Facility 84
VA AVG 44
Rank #35 / 446
Private Rooms / Semi-Private RoomsTina Botdorf 47.3% 12
91.7%
Facility 91.7%
VA AVG 64.3%
Rank #303 / 330
4
Facility 4
VA AVG 7
Rank #181 / 330
52
Facility 52
VA AVG 32
Rank #220 / 271
4.3
Facility 4.3
VA AVG 2.3
Rank #237 / 271
Emily Green Shores Assisted
AL
Portsmouth (Midtown)
39
Facility 39
VA AVG 96
Rank #323 / 365
No
13
Facility 13
VA AVG 44
Rank #391 / 446
-Ms. Veronica Drewery 53.8% 14
78.6%
Facility 78.6%
VA AVG 64.3%
Rank #267 / 330
8
Facility 8
VA AVG 7
Rank #250 / 330
25
Facility 25
VA AVG 32
Rank #150 / 271
1.8
Facility 1.8
VA AVG 2.3
Rank #129 / 271
View all Nearby Homes

Financial Assistance for
Assisted Living in Virginia

Karolwood Gardens Portsmouth is located in Portsmouth, Virginia.
Here are the financial assistance programs available to residents in Virginia.

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Karolwood Gardens Portsmouth

What neighborhood is Karolwood Gardens Portsmouth in?

Karolwood Gardens Portsmouth is in the Bon Secours Way neighborhood of Portsmouth.

Is Karolwood Gardens Portsmouth in a walkable area?

Karolwood Gardens Portsmouth has a walk score of 69. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

When does Karolwood Gardens Portsmouth's license expire?

According to VA state health department records, Karolwood Gardens Portsmouth's license expires on May 31, 2026.

What is the occupancy rate at Karolwood Gardens Portsmouth?

Karolwood Gardens Portsmouth's occupancy is 56%.

Are pets allowed at Karolwood Gardens Portsmouth?

Yes, Karolwood Gardens Portsmouth allows residents to bring their pets.

Who is the administrator of Karolwood Gardens Portsmouth?

Rachel Ford is the administrator of Karolwood Gardens Portsmouth.

How many beds does Karolwood Gardens Portsmouth have?

Karolwood Gardens Portsmouth has 75 beds.

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