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Legacy Heights
Assisted Living, Memory Care & Respite Care · Charlotte, NC
Exterior view of Legacy Heights Assisted Living facility signage Dining area with tables set for meals Interior common area with seating and fireplace A cozy resident room with a bed and seating area

Legacy Heights

Assisted Living, Memory Care & Respite Care · Charlotte, NC
11230 Ballantyne Trace Ct, Charlotte, NC 28277 View map Calculator: See prices in your area
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Overview of Legacy Heights

Tucked away in the serene neighborhood of Charlotte, NC, Legacy Heights is a peaceful senior living community that offers assisted living, memory care, respite care, and short-term stays. The community offers beautifully appointed apartments with access to numerous services, including weekly housekeeping and linen service, restaurant-style dining, 24/7 front desk concierge and nursing team. Featuring Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia care program, the community provides residents’ dealing with memory loss the right support and care.

Committed to giving its residents a vibrant lifestyle with access to comprehensive care, the community provides tailored medical resources and a team trained to help residents in all aspects of their well-being. With a wealth of amenities, such as a spacious activity center, numerous social and recreational events, and a full-service barber and beauty salon, residents never ran out of things to enjoy and do.

Facility Direct Line (704) 544-7220
Facility Direct Line (704) 544-7220
Bed community size
122-bed community Rank #34 / 388Bed count — State benchmarkedThis home is ranked 34th out of 388 homes in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
26 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 59 / 100 Rank #77 / 573Walk Score — State benchmarkedThis home is ranked 77th out of 573 homes in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
27%
Rank #218 / 240Occupancy rate — State benchmarkedThis home is ranked 218th out of 240 homes in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 240. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the North Carolina average: 76.4%
Occupied beds
33 / 122
Average occupied beds in North Carolina homes 85 beds

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-152

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactChristopher Pauline, Executive Director (per state records, record updated Jul 2026)

Contact Legacy Heights

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2016 · 10 years of data 83 deficiencies 36 inspections 0 penalties 32 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2016 vs. North Carolina state average
Overall vs. NC average 3 Worse Metrics worse than North Carolina average:
• Total deficiencies (80% above)
• Deficiencies per inspection (5% above)
• Inspections with deficiencies (68% above) 1 Better Metrics better than North Carolina average:
• Inspection deficiency rate (1% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 8346 This facility has 80% more total deficiencies than a typical North Carolina assisted living residence (83 vs. NC avg 46).↑ 80% worse
Deficiencies per inspection Info Average deficiencies per inspection. 2.32.2 This facility has 5% more deficiencies per inspection than a typical North Carolina assisted living residence (2.3 vs. NC avg 2.2).↑ 5% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 3621 This facility has had 71% more total inspections than the North Carolina average (36 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↑ 71% more
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 3219 This facility has 68% more inspections with deficiencies than a typical North Carolina assisted living residence (32 vs. NC avg 19).↑ 68% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 89%90% This facility has 1 percentage point lower inspection deficiency rate than a typical North Carolina assisted living residence (89% vs. NC avg 90%).↓ 1% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • August 6, 2025 follow-up survey found five construction-related deficiencies including non-operating smoke-tight corridor doors, missing ground fault interrupters, fire alarm panel trouble, ceiling gaps, and multiple exhaust fans not working.
  • March 9, 2023 annual inspection identified four medication administration failures causing harm-level resident outcomes, including missed doses, inaccurate records, and inadequate supervision leading to falls with head injuries.
  • November 14, 2024 annual inspection cited one deficiency for unlabeled and undated food items and dirty kitchen vents, with no complaints or other deficiencies reported.
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
0.00 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / Suite

Building type icon
Building type icon

Building Type: 2-story

Beauty services icon
Beauty services icon

Beauty Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Living Spaces & Floor Plans for Legacy Heights

Studio
Studio
Studio
Studio
Suite

Places of interest near Legacy Heights

Address 11230 Ballantyne Trace Ct, Charlotte, NC 28277 — 3.75 miles to nearest hospital (Atrium Health Pineville)

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Compare Assisted Living around Charlotte

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Waltonwood Cotswold
AL
MC
Charlotte (Sherwood Forest)
125
Facility 125
NC AVG 72
Rank #29 / 388
Yes
18
Facility 18
NC AVG 33
Rank #395 / 573
--
107.00/200
Facility 107.00/200
NC AVG 92.2
Rank #2 / 321
15
66.7%
Facility 66.7%
NC AVG 76.2%
Rank #68 / 333
Studio / 1 Bed / 2 Bed
Legacy Heights
AL
MC
RC
Charlotte (Ballantyne)
122
Facility 122
NC AVG 72
Rank #34 / 388
Yes
59
Facility 59
NC AVG 33
Rank #77 / 573
 27.0% -
0.00/200
Facility 0.00/200
NC AVG 92.2
Rank #305 / 321
36
88.9%
Facility 88.9%
NC AVG 76.2%
Rank #283 / 333
Studio / Suite
Terrabella Lake Norman
AL
IL
MC
Mooresville
120
Facility 120
NC AVG 72
Rank #36 / 388
Yes
46
Facility 46
NC AVG 33
Rank #186 / 573
 100.0% C+
96.00/200
Facility 96.00/200
NC AVG 92.2
Rank #205 / 321
30
83.3%
Facility 83.3%
NC AVG 76.2%
Rank #219 / 333
Suite / 1 Bed / 2 Bed
Brookdale Carriage Club Providence
AL
IL
MC
NH
SNF
Charlotte (Olde Providence North)
77
Facility 77
NC AVG 72
Rank #166 / 388
Yes
12
Facility 12
NC AVG 33
Rank #441 / 573
-A+
98.75/200
Facility 98.75/200
NC AVG 92.2
Rank #167 / 321
15
80%
Facility 80%
NC AVG 76.2%
Rank #168 / 333
Studio / 1 Bed / 2 Bed
The Sharon at SouthPark
AL
IL
MC
NH
SNF
Charlotte (Beverly Woods)
19
Facility 19
NC AVG 72
Rank #334 / 388
Yes
49
Facility 49
NC AVG 33
Rank #162 / 573
 25.3% -----Studio / 1 Bed / 2 Bed
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Financial Assistance for
Assisted Living in North Carolina

Legacy Heights is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

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Frequently Asked Questions about Legacy Heights

What neighborhood is Legacy Heights in?

Legacy Heights is in the Ballantyne neighborhood of Charlotte.

Is Legacy Heights in a walkable area?

Legacy Heights has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Legacy Heights?

According to NC state health department records, Legacy Heights's license number is HAL-060-152.

What is the occupancy rate at Legacy Heights?

Legacy Heights's occupancy is 27%.

How long has Legacy Heights been in business?

Legacy Heights has been operating for approximately 26 years, based on available licensing and registration records.

Are pets allowed at Legacy Heights?

Yes, Legacy Heights allows residents to bring their pets.

How many beds does Legacy Heights have?

Legacy Heights has 122 beds.

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