Ontario Estates Senior Living in Mansfield, OH, has three kinds of care, independent living, assisted living, and respite care. Independent living gives a resident a home of their own and the community’s services, minus daily care.
Assisted living keeps the private space and adds a hand with day-to-day tasks. Respite is a short stay, for when a family needs its usual caregiver covered. A resident chooses how much help to take on, and a family has a fallback when it needs a break.
Studios, one-bedrooms, and two-bedrooms are the choices. One person has a studio to themselves, while the two-bedroom suits partners, or a resident living with a companion.
Residents can bring their pets. Expect to drive for most errands, since the area’s Walk Score of 45 is car-dependent. Lana Mishey is the administrator.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
67Smaller home · May offer a more intimate, personalized care environment.
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #184 / 424Walk Score — State benchmarked This assisted living community is ranked 184th out of 424 assisted living communities we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Ohio that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Ontario Estates Senior Living is administered by Starla Holland.
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 6 | 2.0 | This facility has 200% more total citations than a typical Ohio assisted living residence (6 vs. OH avg 2).↑ 200% worse |
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Based on 25 completed resident interviews out of 62 eligible residents, collected August 2025 through January 2026. Ohio has not yet published statewide averages for this survey.
Ohio average: 86 / 100
Based on 25 completed resident interviews out of 47 eligible residents, collected November 2022 through May 2023.
Ohio average: 89 / 100
Ohio average: 95 / 100
Ohio average: 82 / 100
Ohio average: 86 / 100
Ohio average: 89 / 100
Ohio average: 80 / 100
Ohio average: 81 / 100
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Can you decide how to spend your day?
This facility100/100
Did (Do) the therapists help you set goals?
This facility100/100
Did (Does) the therapy help you meet your goals?
This facility100/100
Did (Do) you know who to speak to about your therapy progress?
This facility83/100
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility48/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Is it very clean here?
This facility100/100
Do you feel you have enough privacy?
This facility100/100
Do you feel safe here?
This facility100/100
Are you able to get around your room or apartment easily, with or without assistance?
This facility96/100
With or without assistance, can you get to different places in the building?
This facility96/100
With or without assistance, can you enjoy the outdoors if you want to, weather permitting?
This facility96/100
Are your personal items safe here?
This facility80/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Did you feel warmly welcomed as a new resident?
This facility100/100
Were you given enough information to learn how things work here?
This facility88/100
Do you remember what it was like when you first came to stay at this care facility?
This facility69/100
Did you receive a thorough orientation to this facility?
This facility69/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Would you highly recommend this facility to someone who needs this type of care?
This facility100/100
Overall, are you satisfied with the care you receive here?
This facility96/100
Are your concerns taken care of in a timely way?
This facility92/100
Do the people who work here help you with technology, if needed?
This facility92/100
Do the people who work here go above and beyond to give you a good life?
This facility88/100
Are you as involved in decisions about your care as you want to be?
This facility88/100
Do you enjoy spending time with anyone who lives here?
This facility84/100
Do the people who work here seem happy to work here?
This facility83/100
Do you feel comfortable speaking up about things you don't like here?
This facility82/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility81/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do the people who work here support you to do as much for yourself as you are able to do?
This facility96/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility92/100
Do the people who work here do everything they can to protect you from getting sick?
This facility92/100
Do the people who care for you explain your care and services to you?
This facility91/100
Do the people who work here ever get angry at you? *
This facility88/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility88/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility88/100
Do the people who work here do things the way you want them done?
This facility83/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility80/100
Do the same people take care of you most of the time?
This facility76/100
Do the people who work here check on you often enough to see if you need anything?
This facility70/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you have plenty of opportunities to do things that are meaningful to you?
This facility92/100
Do you feel included in life here?
This facility92/100
Do you usually enjoy how you spend your time?
This facility91/100
Do you like the activities here?
This facility84/100
Are you able to do the activities offered here, if you want?
This facility79/100
Do you have something to look forward to most days?
This facility77/100
Do you spend too much time waiting for things to begin? *
This facility76/100
Are there enjoyable things to do on the weekends, if you want?
This facility74/100
Do you have enough opportunities to go on outings and special events?
This facility67/100
Do you feel as connected to the outside community as you want to be?
This facility64/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you get enough to eat here?
This facility96/100
Do you like the food here?
This facility96/100
Can you ask for different food to be added to the menu?
This facility88/100
Do you get enough fresh fruits and vegetables here?
This facility88/100
Does the menu change often enough?
This facility83/100
Do you look forward to mealtimes?
This facility83/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility38/100
Ohio average46/100
Did (Does) the therapy help you meet your goals?
This facility90/100
Ohio average88/100
Can you decide how to spend your day?
This facility96/100
Ohio average94/100
Did (Do) you know who to speak to about your therapy progress?
This facility100/100
Ohio average85/100
Did (Do) the therapists help you set goals?
This facility100/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are your personal items safe here?
This facility84/100
Ohio average92/100
Are you able to get around the building if you want to?
This facility92/100
Ohio average95/100
Is it very clean here?
This facility92/100
Ohio average96/100
Can you enjoy the outdoors if you want to?
This facility96/100
Ohio average91/100
Is it easy for you to get around in your room (or apartment)?
This facility96/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Do you feel you have enough privacy?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to ONTARIO ESTATES SENIOR LIVING?
This facility78/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility79/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility95/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here tell you when rules, policies, and procedures change?
This facility73/100
Ohio average78/100
Do the people who work here go above and beyond to give you a good life?
This facility83/100
Ohio average87/100
Are you encouraged to speak up about things you don’t like here?
This facility83/100
Ohio average81/100
Do the people who work here seem happy to work here?
This facility88/100
Ohio average92/100
Are you friends with anyone who lives here?
This facility88/100
Ohio average81/100
Are you as involved in decisions about your care as you want to be?
This facility91/100
Ohio average85/100
Are your concerns taken care of in a timely way?
This facility92/100
Ohio average86/100
Do the people who work here help you with technology, if needed?
This facility95/100
Ohio average89/100
Would you highly recommend ONTARIO ESTATES SENIOR LIVING to someone who needs this type of care?
This facility95/100
Ohio average89/100
Overall, are you satisfied with the care you receive here?
This facility96/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility58/100
Ohio average85/100
Do the people who work here check on you often enough to see if you need anything?
This facility64/100
Ohio average81/100
Do the people who care for you explain your care and services to you?
This facility73/100
Ohio average85/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility82/100
Ohio average96/100
Do the same people take care of you most of the time?
This facility83/100
Ohio average84/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility86/100
Ohio average92/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility91/100
Ohio average95/100
Do the people who work here do things the way you want them done?
This facility92/100
Ohio average88/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility92/100
Ohio average90/100
Do the people who work here ever get angry at you?
This facility92/100
Ohio average88/100
Do the people who work here do everything they can to protect you from getting sick?
This facility96/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are there enjoyable things to do on the weekends, if you want?
This facility64/100
Ohio average63/100
Do you have enough opportunities to go on outings and special events?
This facility71/100
Ohio average73/100
Do you like the activities here?
This facility73/100
Ohio average83/100
Are you as connected to the community as you want to be?
This facility75/100
Ohio average71/100
Are you able to do the activities offered here, if you want?
This facility76/100
Ohio average93/100
Do you have something to look forward to most days?
This facility77/100
Ohio average77/100
Do you feel included in life here?
This facility88/100
Ohio average89/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility88/100
Ohio average83/100
Do you usually enjoy how you spend your time?
This facility92/100
Ohio average87/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility44/100
Ohio average68/100
Does the menu change often enough?
This facility73/100
Ohio average77/100
Do you look forward to mealtimes?
This facility79/100
Ohio average80/100
Do you like the food here?
This facility84/100
Ohio average81/100
Do you get enough fresh food options here?
This facility88/100
Ohio average81/100
Do you get enough to eat here?
This facility96/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
4.4 miles from city center
Estimated distance in miles from Mansfield's city center to Ontario Estates Senior Living's address, calculated via Google Maps.
Add your location
Info below is compiled from the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
ADC (Adult Day Care):
Daytime supervision, health monitoring, and social activities for seniors who live at home.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
|
City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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A score out of 100 based on in-person interviews with residents, conducted by an independent third party on behalf of the Ohio Department of Aging. Residents are asked about staff, activities, meals, administration, and overall experience. <em>Source: Ohio Long-Term Care Quality Navigator</em>
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Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
| |
|---|---|---|---|---|---|---|---|---|---|---|
| Elizabeth Scott Community | AL MC NH SNF | Maumee | 108
Facility
108
OH AVG
68
Rank
#106 / 218 | No | - | Studio / 1 Bed | A+ | Jill Schlievert | 94
Facility
94
OH AVG
85.9
Rank
#8 / 179 | 1
Facility
1
OH AVG
6
Rank
#135 / 151 |
| Shepherd of the Valley – Howland | AL IL MC NH RC SNF | Warren | 100
Facility
100
OH AVG
68
Rank
#174 / 218 | No |
19
Facility
19
OH AVG
41
Rank
#343 / 424 | - | A+ | Tamara Salvino | 86
Facility
86
OH AVG
85.9
Rank
#78 / 179 | 0
Facility
0
OH AVG
6
Rank
#136 / 151 |
| Genoa Retirement Village | AL ADC IL MC NH SNF | Genoa | 85
Facility
85
OH AVG
68
Rank
#96 / 218 | Yes |
17
Facility
17
OH AVG
41
Rank
#355 / 424 | Studio / 1 Bed / 2 Bed | A+ | Olivia Curavo | 94
Facility
94
OH AVG
85.9
Rank
#8 / 179 | 1
Facility
1
OH AVG
6
Rank
#139 / 151 |
| Ontario Estates Senior Living | AL IL RC | Mansfield | 67 | Yes |
45
Facility
45
OH AVG
41
Rank
#184 / 424 | Studio / 1 Bed / 2 Bed | - | Starla Holland | 86
Facility
86
OH AVG
85.9
Rank
#78 / 179 | 6
Facility
6
OH AVG
6
Rank
#1 / 151 |
| Brookdale Westlake Village | AL CCRC IL MC NH SNF | Westlake | 60
Facility
60
OH AVG
68
Rank
#106 / 218 | Yes |
25
Facility
25
OH AVG
41
Rank
#307 / 424 | 1 Bed / 2 Bed | A+ | Suzanne Nall | 83
Facility
83
OH AVG
85.9
Rank
#78 / 179 | 5
Facility
5
OH AVG
6
Rank
#128 / 151 |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other OH assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
