Palm House of Arizona
Palm House of Arizona
Catering to residents in need of assisted living, Palm House of Arizona is a serene community set in the neighborhood of Phoenix, AZ. The community assists with daily living activities like personal care, medication management, and health monitoring to ensure resident’s comfort. Services for housekeeping and laundry are offered for a maintenance-free lifestyle, giving everyone plenty of time to spend on their happiness and well-being.
With individualized care plans, the community ensures residents only receive the care and support they need to maintain their independence. Fun and enriching activities are available to foster interactions and active living. Meals and convenient amenities are also offered to ensure residents enjoy true comfort and convenience.
10-bed community Rank #238 / 522Bed count — State benchmarkedThis home is ranked 238th out of 522 homes in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
4 years in operation Rank #384 / 533Years in operation — State benchmarkedThis home is ranked 384th out of 533 homes in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 47 / 100 Rank #291 / 818Walk Score — State benchmarkedThis home is ranked 291st out of 818 homes in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeAssisted Living Home
IssuanceJanuary 7, 2022
License NumberAL12265H
QualificationHealth Care
Palm House of Arizona is administered by Torrey Frank.
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Arizona average:
• Enforcement actions (100% below)
• Total complaints (50% below)
• Enforcement actions (100% below)
• Total complaints (50% below)
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 0 | 0.9 | This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 3 | 5 | This facility has had 40% fewer total inspections than the Arizona average (3 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 40% fewer |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 3 | 6 | This facility has 50% fewer total complaints than a typical Arizona assisted living residence (3 vs. AZ avg 6).↓ 50% better Rank #316 / 482 Total complaints — State benchmarked This home is ranked 316th out of 482 homes in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 482 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- April 11, 2025 inspection found one deficiency in administration compliance involving caregiver fingerprint card and corrective actions by manager Torrey W Frank.
- June 11, 2024 inspection cited four deficiencies including unsafe means of exiting, medication storage, premises safety, and toxic material storage.
- August 21, 2024 inspection identified two deficiencies for failure to document alleged sexual abuse and accepting individuals outside scope of services.
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: 2-story
Housekeeping Services
Places of interest near Palm House of Arizona
13604 N 20Th St, Phoenix, AZ 85022
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Compare Assisted Living around Phoenix
Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Brookdale Central Paradise Valley | AL IL MC | Phoenix (Paradise Valley Village) | 155
Facility
155
AZ AVG
54
Rank
#33 / 522 | Yes |
67
Facility
67
AZ AVG
37
Rank
#75 / 818 | Studio / 1 Bed / 2 Bed | 19
Facility
19
AZ AVG
11
Rank
#83 / 533 | - | Brandy Cooper | - | 6 | 5
Facility
5
AZ AVG
6
Rank
#379 / 482 | - | - |
| MorningStar Assisted Living & Memory Care at Arcadia | AL MC | Phoenix (Arcadia Lite) | 135
Facility
135
AZ AVG
54
Rank
#57 / 522 | Yes |
69
Facility
69
AZ AVG
37
Rank
#60 / 818 | Studio / 1 Bed / 2 Bed | 22
Facility
22
AZ AVG
11
Rank
#64 / 533 | A+ | Travis Garrard | - | 7 | 5
Facility
5
AZ AVG
6
Rank
#379 / 482 | - | - |
| Shadow Mountain Memory Care | AL MC RC | Phoenix (Paradise Valley Oasis) | 72
Facility
72
AZ AVG
54
Rank
#170 / 522 | Yes |
70
Facility
70
AZ AVG
37
Rank
#51 / 818 | Private / Companion Suites | 5
Facility
5
AZ AVG
11
Rank
#345 / 533 | A- | Misty Farnstrom | 95
Facility
95
AZ AVG
82
Rank
#2 / 54 | 9 | 8
Facility
8
AZ AVG
6
Rank
#419 / 482 | 1
Facility
1
AZ AVG
9
Rank
#2 / 35 | 0.1
Facility
0.1
AZ AVG
1.8
Rank
#2 / 35 |
| The Terraces of Phoenix | AL IL MC NH SNF | Phoenix (Camelback East Village) | 64
Facility
64
AZ AVG
54
Rank
#188 / 522 | Yes |
62
Facility
62
AZ AVG
37
Rank
#130 / 818 | 1 Bed / 2 Bed | - | - | Kordell Erickson | 69
Facility
69
AZ AVG
82
Rank
#40 / 54 | 15 | 12
Facility
12
AZ AVG
6
Rank
#452 / 482 | 13
Facility
13
AZ AVG
9
Rank
#13 / 35 | 0.9
Facility
0.9
AZ AVG
1.8
Rank
#8 / 35 |
| Palm House of Arizona | AL | Phoenix (Paradise Valley Village) | 10
Facility
10
AZ AVG
54
Rank
#238 / 522 | No |
47
Facility
47
AZ AVG
37
Rank
#291 / 818 | Private / Semi-Private Rooms | 4
Facility
4
AZ AVG
11
Rank
#384 / 533 | - | Torrey Frank | - | 3 | 3
Facility
3
AZ AVG
6
Rank
#316 / 482 | - | - |
Financial Assistance for
Assisted Living in Arizona
Palm House of Arizona is located in Phoenix, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Palm House of Arizona
What neighborhood is Palm House of Arizona in?
Palm House of Arizona is in the Paradise Valley Village neighborhood of Phoenix.
Is Palm House of Arizona in a walkable area?
Palm House of Arizona has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Palm House of Arizona?
According to AZ state health department records, Palm House of Arizona's license number is AL12265H.
How long has Palm House of Arizona been in business?
Palm House of Arizona has been operating for approximately 4 years, based on available licensing and registration records.
Are pets allowed at Palm House of Arizona?
No, Palm House of Arizona has a no-pet policy.
Who is the administrator of Palm House of Arizona?
Torrey Frank is the administrator of Palm House of Arizona.
How many beds does Palm House of Arizona have?
Palm House of Arizona has 10 beds.
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