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Palms Retirement Center
Assisted Living, Memory Care & Residential Care · Fullerton, CA

Palms Retirement Center

Assisted Living, Memory Care & Residential Care · Fullerton, CA
312 N Roosevelt Ave, Fullerton, CA 92832 View map Calculator: See prices in your area
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Overview of Palms Retirement Center

Palms Retirement Center is a 144-bed assisted living and memory care community offering respite care, a dedicated dementia unit, transportation assistance, and social service support at 312 N Roosevelt Avenue in Fullerton, California. operated by Palms Retirement Center Inc under administrator Khatera Bahadory, the community serves Orange County residents. The community has been licensed since 2022.

The inspection record falls below California average. Since licensing, the facility has logged 21 complaints against a California average of 14, 4.2 per year versus a state average of 2.8, generating 28 complaint visits compared to a state average of 13. Total citations stand at 13 against a California average of 10, with citations per routine inspection at 0.3 versus a 3.3 state average. No serious citations appear on record. The latest inspection was April 2026.

Special dietary preparation is accommodated. The dementia unit serves residents with Alzheimer’s disease and related conditions within the larger assisted living campus.

Palms Retirement Center fits older adults in Fullerton seeking assisted living or dementia care in a large, newer community where a dedicated dementia unit and a walkable central Orange County location serve residents across the care spectrum.

Facility Direct Line (626) 353-4710
Facility Direct Line (626) 353-4710 coordinator@palmsretirement.com

Capacity and availability

Residents per day
104
Bed community size
144-bed community Rank #399 / 1645Bed count — State benchmarkedThis home is ranked 399th out of 1,645 homes we track in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
4 years in operation Rank #1127 / 1505Years in operation — State benchmarkedThis home is ranked 1127th out of 1,505 homes we track in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 82 / 100 Rank #356 / 2057Walk Score — State benchmarkedThis home is ranked 356th out of 2,057 homes we track in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
72%
Rank #873 / 1452Occupancy rate — State benchmarkedThis home is ranked 873rd out of 1,452 homes we track in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1452. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the California average: 72.8%
Occupied beds
104 / 144
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
IssuanceFebruary 16, 2022
CountyOrange
RCFE Number306006071

Ownership & Operating Entity

Palms Retirement Center is legally operated by Palms Retirement Center Inc, and administered by Khatera Bahadory.

Owner NamePalms Retirement Center Inc

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Activities
Transportation
Specific ProgramsHousekeeping and Laundry, Special Diet Preparation, Dedicated Dementia Unit

Contact Palms Retirement Center

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2021 · 5 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 11 citations 21 complaints 45 total visits 28 complaint visits 3 official inspections
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

10 points below the California average for assisted living residences (81/100)

Rank #1099 / 1474 in California Inspection Score — State benchmarked This home is ranked 1099th out of 1,474 homes we track in California for inspection score. Shows this facility's inspection score compared to the California average among 1474 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. This is a proprietary Assisted Living Magazine score. Inspection score: 71 out of 100. Letter grade C-. 10 points below the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average
Overall vs. CA average 4 Worse Metrics worse than California average:
• Total citations (10% above)
• Moderate citations (Type B) (125% above)
• Total complaints (50% above)
• Complaints per year (50% above) 2 Better Metrics better than California average:
• Serious citations (Type A) (33% below)
• Citations per inspection (94% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 1110 This facility has 10% more total citations than a typical California assisted living residence (11 vs. CA avg 10).↑ 10% worse
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 23 This facility has 33% fewer serious citations (type a) than a typical California assisted living residence (2 vs. CA avg 3).↓ 33% better Rank #724 / 1433 Serious citations (Type A) — State benchmarked This home is ranked 724th out of 1,433 homes we track in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1433 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 94 This facility has 125% more moderate citations (type b) than a typical California assisted living residence (9 vs. CA avg 4).↑ 125% worse
Citations per inspection Info Average citations per inspection. 0.23.3 This facility has 94% fewer citations per inspection than a typical California assisted living residence (0.2 vs. CA avg 3.3).↓ 94% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total inspections Info Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes. 4516 This facility has had 181% more total inspections than the California average (45 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↑ 181% more
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 2813 This facility has had 115% more complaint visits than the California average (28 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↑ 115% more Rank #1236 / 1387 Complaint visits — State benchmarked This home is ranked 1236th out of 1,387 homes we track in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1387 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 147 This facility has had 100% more other visits than the California average (14 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↑ 100% more
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 34 This facility has had 25% fewer official inspections than the California average (3 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↓ 25% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityCA Averagevs. CA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 2114 This facility has 50% more total complaints than a typical California assisted living residence (21 vs. CA avg 14).↑ 50% worse
Complaints per year Info Average complaints per year since 2021. 4.22.8 This facility has 50% more complaints per year than a typical California assisted living residence (4.2 vs. CA avg 2.8).↑ 50% worse
Show Inspection Reports

Places of interest near Palms Retirement Center

Address 0.4 miles from city center Info Estimated distance in miles from Fullerton's city center to Palms Retirement Center's address, calculated via Google Maps.

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Compare Assisted Living around Fullerton

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. See the benchmark below for the typical California score; higher is better. This is a proprietary Assisted Living Magazine score.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Visits or investigations linked to complaints, as counted in the state record (may differ from routine annual surveys).
Count of California state "Type A" citations — the state's most serious citation category (immediate or serious harm to residents), from California state inspection data.
Number of years the company has been in operation.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Sunnycrest Senior Living
AL
RC
Fullerton (Sunny Hills)
210
Facility 210
CA AVG 103
Rank #134 / 1,645
Yes 50
59
Facility 59
CA AVG 81
Rank #1,343 / 1,474
73
51
Facility 51
CA AVG 13
Rank #1,348 / 1,387
19
Facility 19
CA AVG 3
Rank #1,400 / 1,433
16
Facility 16
CA AVG 13
Rank #500 / 1,505
 53.8% C+Fullerton Sh LLC And Mosaic Management Inc-
Oakmont of Fullerton
AL
MC
Fullerton
152
Facility 152
CA AVG 103
Rank #334 / 1,645
Yes 47
94
Facility 94
CA AVG 81
Rank #213 / 1,474
15
6
Facility 6
CA AVG 13
Rank #651 / 1,387
0
Facility 0
CA AVG 3
Rank #1 / 1,433
3
Facility 3
CA AVG 13
Rank #1,236 / 1,505
 73.0% -Well Oak Tenant LLC And Oakmont Managememt Group LLCStudio / Suite / 1 Bed / 2 Bed
Palms Retirement Center
AL
MC
RESC
Fullerton
144
Facility 144
CA AVG 103
Rank #399 / 1,645
No
82
Facility 82
CA AVG 59
Rank #356 / 2,057
71
Facility 71
CA AVG 81
Rank #1,099 / 1,474
45
28
Facility 28
CA AVG 13
Rank #1,236 / 1,387
2
Facility 2
CA AVG 3
Rank #724 / 1,433
4
Facility 4
CA AVG 13
Rank #1,127 / 1,505
 72.2% -Palms Retirement Center Inc-
Ivy Park at Fullerton
AL
MC
Fullerton (Sunny Hills)
85
Facility 85
CA AVG 103
Rank #879 / 1,645
Yes
33
Facility 33
CA AVG 59
Rank #1,677 / 2,057
94
Facility 94
CA AVG 81
Rank #213 / 1,474
4
1
Facility 1
CA AVG 13
Rank #210 / 1,387
0
Facility 0
CA AVG 3
Rank #1 / 1,433
1
Facility 1
CA AVG 13
Rank #1,415 / 1,505
 87.1% -Transformer Opco LLC And Oakmont Management Group LLCStudio / 1 Bed / 2 Bed
Crescent Landing at Fullerton Memory Care
AL
MC
Fullerton
72
Facility 72
CA AVG 103
Rank #976 / 1,645
Yes 67
85
Facility 85
CA AVG 81
Rank #698 / 1,474
7
2
Facility 2
CA AVG 13
Rank #325 / 1,387
3
Facility 3
CA AVG 3
Rank #898 / 1,433
33
Facility 33
CA AVG 13
Rank #88 / 1,505
 43.1% A+Welltower Tenant Group LLC And Oakmont Mgmt Group LLCPrivate / Shared Suite
View all Nearby Homes

Financial Assistance for
Assisted Living in California

Palms Retirement Center is located in FULLERTON, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Palms Retirement Center

Is Palms Retirement Center in a walkable area?

Palms Retirement Center has a walk score of 82. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Palms Retirement Center?

Palms Retirement Center's occupancy is 72%.

How long has Palms Retirement Center been in business?

Palms Retirement Center has been operating for approximately 4 years, based on available licensing and registration records.

Are pets allowed at Palms Retirement Center?

No, Palms Retirement Center has a no-pet policy.

Who is the administrator of Palms Retirement Center?

Khatera Bahadory is the administrator of Palms Retirement Center.

How many beds does Palms Retirement Center have?

Palms Retirement Center has 144 beds.

Has Palms Retirement Center had any citations?

Palms Retirement Center has had 11 reported citations since 2021 according to records from California Department of Social Services (CDSS).

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