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Pivotal Senior Services & Assisted Living in Springfield
Assisted Living, Memory Care, Residential Care & Respite Care · Springfield, VA
Front exterior view of a senior living facility. Exterior view of a senior facility with garden Bright lobby area with staircase and seating Beautiful entryway of an assisted living facility Interior lounge area with comfortable seating Bright and welcoming resident room with a bed and chair Dining area with a table set for a meal Bright and welcoming lobby area with seating Bright and inviting common area with seating Modern interior kitchen area in a senior living facility Stylish dining area with a wooden table and chairs Interior common area with seating and decor Bright interior living area with modern decor Bright interior view of a dining area and kitchen Bright dining room setting with a large table Cozy resident room with natural light Well-furnished private resident room with stylish decor Cozy lounge area with comfortable seating A well-decorated private room with a bed and chair Well-equipped kitchen in an assisted living facility Interior kitchen space with wooden cabinets and appliances

Pivotal Senior Services & Assisted Living in Springfield

Assisted Living, Memory Care, Residential Care & Respite Care · Springfield, VA
6006 Hibbling Ave, Springfield, VA 22150 View map
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Overview of Pivotal Senior Services & Assisted Living in Springfield

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Pivotal Senior Services, based in Springfield, Virginia, stands as the ideal choice for individuals aiming to age in place with grace and confidence. This team offers unparalleled compassion and support, understanding the natural changes that accompany aging. Their expertise lies in helping seniors make well-informed decisions, whether buying or selling a home, downsizing to a more manageable residence, transitioning to a retirement community, or choosing to age in place.

Their services encompass assisted living and memory care, managed by a competent staff. Their facility is also equipped with innovative technology, including a natural gas-powered generator and advanced air purification systems, ensuring a safe and disease-free environment for seniors. Pivotal Senior Services also takes pride in their meticulous approach, offering exceptional housekeeping, engaging exercise programs, and assistance with daily activities, making it effortless for residents to enjoy their golden years. Moreover, they have established a robust network of trusted partners in real estate, finance, legal, and other fields. This ensures that seniors receive expert guidance from housing specialists and senior care professionals, guaranteeing safety and anticipating problems for a smooth and secure transition.

Facility Direct Line (703) 462-3037
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By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 8 Rank #333 / 351Bed count — State benchmarkedThis home is ranked 333rd out of 351 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info An established community with some operational experience and growing routines. This is the number of years in operation under current management.
4 years
Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #41 / 420Walk Score — State benchmarkedThis home is ranked 41st out of 420 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
81 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #120 / 279Occupancy rate — State benchmarkedThis home is ranked 120th out of 279 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 279. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
75% This home usually has availability
Higher than the Virginia average: 70%
Occupied beds
6 / 8
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+ Not Accredited
How BBB ratings work

About this community

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationMay 5, 2027
QualificationResidential and Assisted Living Care | Non-Ambulatory

Ownership & Operating Entity

Pivotal Senior Services & Assisted Living in Springfield is administered by Shauna Toussaint.

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Contact Information

Business Hours12:00 a.m. - 11:59 p.m., Sunday to Saturday 24 hours a day

Amenities & Lifestyle

Activities
Specific ProgramsAging Safe, Aging in Place, Aging with Grace, Housekeeping Services, Meal Preparation, Mobility Assistance

Contact Pivotal Senior Services & Assisted Living in Springfield

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2023 · 3 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 8 deficiencies 1 complaint 5 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Virginia state average
Overall vs. VA average 0 Worse No metrics in this bucket. 4 Better Metrics better than Virginia average:
• Total deficiencies (75% below)
• Deficiencies per inspection (41% below)
• Total complaints (86% below)
• Complaints per year (87% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 832 This facility has 75% fewer total deficiencies than a typical Virginia assisted living residence (8 vs. VA avg 32).↓ 75% better
Deficiencies per inspection Info Average deficiencies per inspection. 1.62.7 This facility has 41% fewer deficiencies per inspection than a typical Virginia assisted living residence (1.6 vs. VA avg 2.7).↓ 41% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 514 This facility has had 64% fewer total inspections than the Virginia average (5 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 64% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 17 This facility has 86% fewer total complaints than a typical Virginia assisted living residence (1 vs. VA avg 7).↓ 86% better
Complaints per year Info Average complaints per year since 2023. 0.32.3 This facility has 87% fewer complaints per year than a typical Virginia assisted living residence (0.3 vs. VA avg 2.3).↓ 87% better
Show Inspection Reports

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55

Pets allowed icon
Pets allowed icon

No pets allowed

Managed by Shauna Toussaint

Licensed Long-Term Care Assisted Living Facility Administrator

Shauna Toussaint is a licensed Long-Term Care Assisted Living Facility Administrator and Registered Nurse with a Masters in Nursing. As CEO and Founder of Pivotal Senior Services, she leverages her healthcare and real estate expertise to provide personalized support for seniors and their families. Shauna is dedicated to delivering upscale assisted living in intimate group settings while ensuring families receive the guidance they need during this important transition.

Reviews (1)

Pivotal Senior Services & Assisted Living in Springfield Reviews

Nancy Hicks
I love this facility walking in the door. I felt the warm welcome from the staff in the atmosphere. My mom has been so happy at this facility and it’s so much like home for her. I would recommend it for anyone.

Rating Their Experiences

What do you like most about living here?

The group activities and the holiday celebrations so much care has gone into it to make it a special event. Can’t forget all the special gifts you received, birthday ect.

Are there enough caregivers to handle the residents' needs, especially during emergencies?

Yes

Are the common areas pleasant and comfortable for socializing or relaxing?

Yes

How do you feel about the level of social interaction available with other residents?

I think it’s great the activities they do together stimulates there minds

How was the units offered in this community?

Individual with their own bathroom very well decorated our Decoration of your choice.

Do you feel safe living in this community?

Yes

How well do you think the community handles emergencies or unexpected events?

Their are posting of what to do and the staff is educated on what to do

How would you rate the quality and variety of the meals? (1-5)

5

Are special diets handled well?

Yes

Is the dining schedule flexible enough to meet your preferences?

Yes

Are there any hidden fees or unexpected charges?

No the owner is very up front with the fees and resides the care of plan that is needed and if any change of care may occurs Shauna will talk to the family about improving life and health first before trying to raise cost

Would you recommend this community to others looking for senior living options?

YES very much it a welcome home feeling, the staff is great, I feel they care and enjoy their job and the owner is awesome, she is right with the staff helping out if needed.

Is there anything you wish you knew before moving in?

No

Places of interest near Pivotal Senior Services & Assisted Living in Springfield

Address 0.3 miles from city center Info Estimated distance in miles from Springfield's city center to Pivotal Senior Services & Assisted Living in Springfield's address, calculated via Google Maps.

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Compare Assisted Living around Springfield

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Sunrise of Springfield
AL
HOS
MC
Springfield
100
Facility 100
VA AVG 94
Rank #128 / 351
Yes
75
Facility 75
VA AVG 45
Rank #54 / 420
Studio / 1 Bed / 2 BedMs. Anne Mccray
84.0%
Facility 84.0%
VA AVG 70%
Rank #66 / 279
A-6
17%
Facility 17%
VA AVG 59.3%
Rank #22 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
1
Facility 1
VA AVG 32
Rank #17 / 271
0.2
Facility 0.2
VA AVG 2.3
Rank #17 / 271
Pivotal Senior Services & Assisted Living in Springfield
AL
MC
RESC
RC
Springfield (Monticello Forest)
8
Facility 8
VA AVG 94
Rank #333 / 351
No
81
Facility 81
VA AVG 45
Rank #41 / 420
-Shauna Toussaint
75.0%
Facility 75.0%
VA AVG 70%
Rank #120 / 279
A+5
40%
Facility 40%
VA AVG 59.3%
Rank #73 / 330
1
Facility 1
VA AVG 7
Rank #78 / 330
8
Facility 8
VA AVG 32
Rank #62 / 271
1.6
Facility 1.6
VA AVG 2.3
Rank #91 / 271
Emilia Assisted Living of Ashlawn Court
AL
Springfield (Monticello Woods)
8
Facility 8
VA AVG 94
Rank #333 / 351
No
42
Facility 42
VA AVG 45
Rank #221 / 420
Private RoomsMr. Rionario Porneso
87.5%
Facility 87.5%
VA AVG 70%
Rank #43 / 279
-6
67%
Facility 67%
VA AVG 59.3%
Rank #186 / 330
1
Facility 1
VA AVG 7
Rank #78 / 330
28
Facility 28
VA AVG 32
Rank #162 / 271
4.7
Facility 4.7
VA AVG 2.3
Rank #234 / 271
Prestige Assisted Living
AL
MC
RC
Triangle
8
Facility 8
VA AVG 94
Rank #333 / 351
No
3
Facility 3
VA AVG 45
Rank #418 / 420
-Stephen Gachoki
25.0%
Facility 25.0%
VA AVG 70%
Rank #276 / 279
-3
67%
Facility 67%
VA AVG 59.3%
Rank #186 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
14
Facility 14
VA AVG 32
Rank #102 / 271
4.7
Facility 4.7
VA AVG 2.3
Rank #234 / 271

Rank badges are statewide: each community is ranked against every VA community we track that reports that metric, not just the 4 on this page. See how we rank facilities

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Financial Assistance for
Assisted Living in Virginia

Pivotal Senior Services & Assisted Living in Springfield is located in Springfield, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Pivotal Senior Services & Assisted Living in Springfield

What neighborhood is Pivotal Senior Services & Assisted Living in Springfield in?

Pivotal Senior Services & Assisted Living in Springfield is in the Monticello Forest neighborhood of Springfield.

Is Pivotal Senior Services & Assisted Living in Springfield in a walkable area?

Pivotal Senior Services & Assisted Living in Springfield has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

When does Pivotal Senior Services & Assisted Living in Springfield's license expire?

According to VA state health department records, Pivotal Senior Services & Assisted Living in Springfield's license expires on May 5, 2027.

What is the occupancy rate at Pivotal Senior Services & Assisted Living in Springfield?

Pivotal Senior Services & Assisted Living in Springfield's occupancy is 75%.

How long has Pivotal Senior Services & Assisted Living in Springfield been in business?

Pivotal Senior Services & Assisted Living in Springfield has been operating for approximately 4 years, based on available licensing and registration records.

Are pets allowed at Pivotal Senior Services & Assisted Living in Springfield?

No, Pivotal Senior Services & Assisted Living in Springfield has a no-pet policy.

Who is the administrator of Pivotal Senior Services & Assisted Living in Springfield?

Shauna Toussaint is the administrator of Pivotal Senior Services & Assisted Living in Springfield.

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