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Poinciana Gardens

Poinciana Gardens

1664 Dunlap Drive, Key West, FL 33040 View map Calculator: See prices in your area
Poinciana Gardens accepts CHAMPUS, Insurance and/or HMO, Medicaid, Medicare, Veteran Affairs Benefits, and Workers Compensation.
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Poinciana Gardens accepts CHAMPUS, Insurance and/or HMO, Medicaid, Medicare, Veteran Affairs Benefits, and Workers Compensation.

Overview of Poinciana Gardens

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Poinciana Gardens is a 58-bed, non-profit assisted living and memory care home. The building accepts Medicaid and provides specialized memory care services, with a daily routine built around games, arts and crafts, social outings, and garden access to help residents stay connected.

Public oversight data collected over a seven-year period details 20 total infractions across 11 separate state visits. This volume represents an annual average of 1.8 citations, a rate that places the building 61% ahead of the standard Florida baseline. The facility underwent a major operational shift after a June 2019 report flagged a large group of 11 problems involving background checks, medication oversight, and employee numbers.

Following that review, management established a perfect zero citations-per-inspection rate across eight consecutive evaluations, keeping the record completely clear all the way through the most recent August 2025 check. Over this entire multi-year history, the state has never levied any financial fines or administrative sanctions against the provider.

Prospective representatives scanning the local area can take this six-year run of flawless state evaluations as evidence of highly reliable management. Because the records show that previous issues with training and paperwork were ironed out long ago, the current data reflects a well-governed care environment. It remains a good practice to arrange a walkthrough of the grounds so you can speak with the director about their daily memory care routines and see how the staff handles resident needs firsthand.

Facility Direct Line (305) 440-3191
Facility Direct Line (305) 440-3191
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By The Numbers

Community insights.

Bed count Info A moderately sized community that may balance personal attention with shared amenities and social activities. 58 Rank #719 / 1058Bed count — State benchmarkedThis home is ranked 719th out of 1,058 homes we track in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #179 / 1427Walk Score — State benchmarkedThis home is ranked 179th out of 1,427 homes we track in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
73 / 100

About this community

License Details

Facility TypeAssisted Living Facility
StatusClosed
IssuanceJanuary 16, 2026
ExpirationOctober 17, 2026
CountyMonroe
License Number13203

Ownership & Operating Entity

Poinciana Gardens is legally operated by Housing Authority Of The City Of Key West, and administered by Natalie Herrington.

Owner NameHousing Authority Of The City Of Key West
Profit StatusNonprofit

Type Of Units

Private
58 units
Total beds
58 units

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

English Spanish

Payment & Insurance

1 service
Accept Medicaid

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Garden
Activities
Specific ProgramsArts and crafts, Social outings, Games

Contact Poinciana Gardens

Inspection History

In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.

Legal Actions Info Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg
  • Total amount fined Total dollar amount of fines issued.
    $0
    vs $11.6k
    ↓ 100% lower than FL avg

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. FL average 1 Worse Metrics worse than Florida average:
• Citations per inspection (29% above) 3 Better Metrics better than Florida average:
• Total citations (43% below)
• Inspections with citations (88% below)
• Inspection citation rate (69% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityFL Averagevs. FL Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 2035 This facility has 43% fewer total citations than a typical Florida assisted living residence (20 vs. FL avg 35).↓ 43% better Rank #289 / 906 Total citations — State benchmarked This home is ranked 289th out of 906 homes we track in Florida for total citations. Shows this facility's total citations compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Citations per inspection Info Average citations per inspection. 1.81.4 This facility has 29% more citations per inspection than a typical Florida assisted living residence (1.8 vs. FL avg 1.4).↑ 29% worse Rank #794 / 906 Citations per inspection — State benchmarked This home is ranked 794th out of 906 homes we track in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityFL Averagevs. FL Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1126 This facility has had 58% fewer total inspections than the Florida average (11 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 58% fewer
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 216 This facility has 88% fewer inspections with citations than a typical Florida assisted living residence (2 vs. FL avg 16).↓ 88% better
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 18%58% This facility has 40 percentage points lower inspection citation rate than a typical Florida assisted living residence (18% vs. FL avg 58%).↓ 40% better Rank #72 / 906 Inspection citation rate — State benchmarked This home is ranked 72nd out of 906 homes we track in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Show Inspection Reports

Activities in this home

  • Arts and Crafts
  • Exercise Classes
  • Games & Cards
  • Music Programs
  • Shopping
  • Social Events & Outings
  • Theater & Movies

Places of interest near Poinciana Gardens

Address 0.0 miles from city center Info Estimated distance in miles from Key West's city center to Poinciana Gardens's address, calculated via Google Maps.

Calculate Travel Distance to Poinciana Gardens

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Address

Compare Assisted Living around the area

Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
Total monetary fines or penalties in the reporting window from the state source. A single large fine can dominate this figure.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Vitality Living Spring Hill
AL
IL
MC
Spring Hill
240
Facility 240
FL AVG 88
Rank #16 / 1,058
Yes
39
Facility 39
FL AVG 42
Rank #744 / 1,427
Evergreen Woods Owner LLC27
22%
Facility 22%
FL AVG 58.3%
Rank #87 / 906
24
Facility 24
FL AVG 33
Rank #372 / 906
0.9
Facility 0.9
FL AVG 1.4
Rank #49 / 906
For-Profit$1,500Kimberly AdamsStudio / 1 Bed / 2 BedA+
Royal Palms
AL
Ne Largo (Largo)
225
Facility 225
FL AVG 88
Rank #24 / 1,058
Yes
64
Facility 64
FL AVG 42
Rank #291 / 1,427
Regal Palms Limited Parnership25
36%
Facility 36%
FL AVG 58.3%
Rank #164 / 906
22
Facility 22
FL AVG 33
Rank #325 / 906
0.9
Facility 0.9
FL AVG 1.4
Rank #49 / 906
For-Profit$250Richard Marc LewisStudio / 1 Bed / 2 Bed / 3 Bed-
Brookdale Palma Sola
AL
Bradenton
160
Facility 160
FL AVG 88
Rank #108 / 1,058
Yes
68
Facility 68
FL AVG 42
Rank #234 / 1,427
Emerivent Bradenton LLC25
20%
Facility 20%
FL AVG 58.3%
Rank #78 / 906
22
Facility 22
FL AVG 33
Rank #325 / 906
0.9
Facility 0.9
FL AVG 1.4
Rank #49 / 906
For-Profit$1,000Michelle MesserStudio / 1 BedA+
Brookdale North Naples
AL
Naples (North Naples)
150
Facility 150
FL AVG 88
Rank #132 / 1,058
No
22
Facility 22
FL AVG 42
Rank #1,056 / 1,427
Emeritus Corporation18
44%
Facility 44%
FL AVG 58.3%
Rank #262 / 906
15
Facility 15
FL AVG 33
Rank #204 / 906
0.8
Facility 0.8
FL AVG 1.4
Rank #11 / 906
For-Profit$650Holly Stevens-DavisStudio / 1 BedA+
Poinciana Gardens
AL
Key West
58
Facility 58
FL AVG 88
Rank #719 / 1,058
No
73
Facility 73
FL AVG 42
Rank #179 / 1,427
Housing Authority Of The City Of Key West11
18%
Facility 18%
FL AVG 58.3%
Rank #72 / 906
20
Facility 20
FL AVG 33
Rank #289 / 906
1.8
Facility 1.8
FL AVG 1.4
Rank #794 / 906
Non-Profit-Natalie Herrington--
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Frequently Asked Questions about Poinciana Gardens

What languages are spoken at Poinciana Gardens?

The team at Poinciana Gardens speaks English and Spanish.

Who is the owner of Poinciana Gardens?

Poinciana Gardens is legally operated by Housing Authority Of The City Of Key West, and administered by Natalie Herrington.

Is Poinciana Gardens in a walkable area?

Poinciana Gardens has a walk score of 73. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Poinciana Gardens?

According to FL state health department records, Poinciana Gardens's license number is 13203.

When does Poinciana Gardens's license expire?

According to FL state health department records, Poinciana Gardens's license expires on October 17, 2026.

Are pets allowed at Poinciana Gardens?

No, Poinciana Gardens has a no-pet policy.

What payment types does Poinciana Gardens accept?

Poinciana Gardens accepts CHAMPUS, Insurance and/or HMO, Medicaid, Medicare, VA, and Workers Compensation.

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