Inspection Reports for
Terra Pointe Memory Care
5330 W Union Hills Dr, Glendale, AZ 85308, United States, AZ, 85308
Back to Facility Profile5 Reports
Inspection Report — Nov 18, 2025
Complaint Investigation State
Date: Nov 18, 2025
Visit Reason
On-site complaint investigation of complaint 00150721 at an Assisted Living Center, conducted 18 November 2025.
Complaint Details
No deficiencies were found during the on-site investigation of complaint 00150721 conducted on November 18, 2025.
Findings
No deficiencies were found during the complaint investigation.
Inspection Report — Aug 6, 2025
Annual Inspection State
Date: Aug 6, 2025
Visit Reason
On-site complaint investigation and annual compliance inspection of complaints 00138501, 00138630, and 00138578 at an Assisted Living Center, conducted 6 August 2025.
Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaint 00138501, 00138630, and 00138578 conducted on August 6, 2025.
Findings
The inspection found one deficiency related to failure to ensure an employee provided required documentation of freedom from infectious tuberculosis.
Deficiencies (1)
R9-10-806 — The manager failed to ensure that an employee provided documentation of freedom from infectious tuberculosis as required, including a missing secondary TB test for one of three sampled employees.
Report Facts
Deficiencies cited: 1
Complaints investigated: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff #4 | Employee who did not provide documentation of freedom from infectious tuberculosis |
Inspection Report — Jan 21, 2025
Complaint Investigation State
Date: Jan 21, 2025
Visit Reason
On-site complaint investigation of complaint AZ00222136 at an Assisted Living Center, conducted 21 January 2025.
Complaint Details
An on-site investigation of complaint AZ00222136 was conducted on January 21, 2025 and no deficiencies were cited.
Findings
No deficiencies were cited during this inspection.
Inspection Report — Jul 19, 2024
Annual Inspection State
Date: Jul 19, 2024
Visit Reason
On-site complaint investigation and annual compliance inspection of complaints AZ00213261, AZ00212456, AZ00206340, AZ00203523, AZ00202951, AZ00202023 and AZ00201251 at an Assisted Living Center, conducted 19 July 2024.
Complaint Details
No deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00213261, AZ00212456, AZ00206340, AZ00203523, AZ00202951, AZ00202023 and AZ00201251 conducted on July 22, 2024.
Findings
No deficiencies were found during this inspection and complaint investigation.
Inspection Report — Aug 29, 2023
Annual Inspection State
Date: Aug 29, 2023
Visit Reason
On-site complaint investigation and annual compliance inspection of complaints AZ00187312, AZ00188610, AZ00189463, AZ00196766, AZ00197548, and AZ00197890 at an Assisted Living Center, conducted 29 August 2023.
Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00187312, AZ00188610, AZ00189463, AZ00196766, AZ00197548, and AZ00197890 conducted on August 29, 2023.
Findings
The inspection found four deficiencies related to undocumented behavioral response policies, incomplete documentation of services provided, medication administration not following orders, and unsecured medication storage.
Deficiencies (4)
The manager failed to establish and document policies and procedures on how caregivers respond to residents' sudden, intense, or out-of-control behavior to prevent harm to residents or others.
The manager failed to ensure caregivers documented services provided in residents' medical records for two of six residents sampled, risking unverified service delivery.
The manager failed to ensure medication was administered in compliance with the medication order for one of six residents, risking adverse effects from improper administration.
The manager failed to ensure medication was stored in a separate locked area used only for medication storage, posing a risk to residents not prescribed the accessible medication.
Report Facts
Deficiencies cited: 4
Complaints investigated: 6
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