(888) 927-9409
Call
(888) 927-9409
TerraBella Shelby
Assisted Living, Memory Care & Respite Care · Shelby, NC
Exterior view of TerraBella Shelby with garden and trees Dining room area with tables and chairs set up Interior seating area with decorative chairs and lamps Outdoor seating area with a pergola and flowers Clean and accessible bathroom design for residents A well-furnished resident room with a single bed and decor Bright common area with blue seating and a TV Interior view of a resident bathroom and bedroom area

TerraBella Shelby

Assisted Living, Memory Care & Respite Care · Shelby, NC
1550 Charles Rd, Shelby, NC 28152 View map Calculator: See prices in your area
Calculator: See prices in your area

Overview of TerraBella Shelby

Facebook LinkedIn

TerraBella Shelby is a quality senior living community burrowed in the quiet city of Shelby, NC, offering assisted living and memory care. The community features spacious apartments with a kitchenette, emergency call system, and natural light, ensuring a comfortable and safe living environment. With their person-centered memory care programs, residents living with Alzheimer’s and dementia are encouraged to nurture their current skills, engage in purposeful activities, and live an enriched life.

Committed to elevating its residents’ standard of living, TerraBella Shelby offers five exclusive senior lifestyle programs. From chef-prepared meals and a full schedule of activities to an all-encompassing approach to health and wellness, residents find everything they need right here. To make an even greater difference in how residents live each day, the community also offers various amenities, including a professional beauty salon and barber shop on-site, a lifetime veterans savings program, visiting physicians, local outings & excursions, and housekeeping services, making residents’ lives more at ease and carefree.

Facility Direct Line (704) 471-2828
Facility Direct Line (704) 471-2828
Facebook LinkedIn
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 96 Rank #76 / 368Bed count — State benchmarkedThis home is ranked 76th out of 368 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #434 / 508Walk Score — State benchmarkedThis home is ranked 434th out of 508 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
10 / 100
Residents per day Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
14
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
C+ Not Accredited
How BBB ratings work

About this community

License Details

StatusActive
CountyCleveland
License NumberHAL-023-048

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactJacqueline Sibley-Newton, Executive Director (per state records, record updated Jul 2026)

Contact TerraBella Shelby

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 58 deficiencies 10 inspections 2 penalties $6.0K fined 20 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility
  • Penalties Civil monetary penalties on record.
    2
  • Total amount fined Total dollar amount of penalties issued.
    $6k
Data reflects the most recent 11 years (since 2015).
  • 2023-07-13 $4,000 Paid in Full
  • 2025-01-10 $2,000 Appealed

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 3 Worse Metrics worse than North Carolina average:
• Total deficiencies (26% above)
• Deficiencies per inspection (16% above)
• Inspection deficiency rate (9% above) 1 Better Metrics better than North Carolina average:
• Inspections with deficiencies (47% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 5846 This facility has 26% more total deficiencies than a typical North Carolina assisted living residence (58 vs. NC avg 46).↑ 26% worse
Deficiencies per inspection Info Average deficiencies per inspection. 5.85.01 This facility has 16% more deficiencies per inspection than a typical North Carolina assisted living residence (5.8 vs. NC avg 5.01).↑ 16% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1021 This facility has had 52% fewer total inspections than the North Carolina average (10 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 52% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 1019 This facility has 47% fewer inspections with deficiencies than a typical North Carolina assisted living residence (10 vs. NC avg 19).↓ 47% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%92% This facility has 8 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (100% vs. NC avg 92%).↑ 8% worse
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
99.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55

Pets allowed icon
Pets allowed icon

Pets Allowed

Building type icon
Building type icon

Building Type: Single story building

Places of interest near TerraBella Shelby

Address 2.5 miles from city center Info Estimated distance in miles from Shelby's city center to TerraBella Shelby's address, calculated via Google Maps. — 2.89 miles to nearest hospital (Carolinas HealthCare System)

Calculate Travel Distance to TerraBella Shelby

Add your location

Address

Compare Assisted Living around the area

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Wilkesboro Assisted Living Center
AL
MC
NH
SNF
North Wilkesboro
102
Facility 102
NC AVG 70
Rank #64 / 368
No
61
Facility 61
NC AVG 35
Rank #59 / 508
70.6%
Facility 70.6%
NC AVG 69.5%
Rank #118 / 213
-
104.00/200
Facility 104.00/200
NC AVG 92.2
Rank #28 / 321
6
83%
Facility 83%
NC AVG 91.8%
Rank #40 / 333
-
TerraBella Shelby
AL
MC
RC
Shelby (Brittain Village)
96
Facility 96
NC AVG 70
Rank #76 / 368
Yes
10
Facility 10
NC AVG 35
Rank #434 / 508
-C+
99.50/200
Facility 99.50/200
NC AVG 92.2
Rank #145 / 321
10
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
-
Brookdale Reidsville
AL
MC
Reidsville
76
Facility 76
NC AVG 70
Rank #150 / 368
Yes
32
Facility 32
NC AVG 35
Rank #270 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
-
104.50/200
Facility 104.50/200
NC AVG 92.2
Rank #20 / 321
5
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / Suite
Walnut Ridge
AL
MC
NH
Walnut Cove
63
Facility 63
NC AVG 70
Rank #205 / 368
No
50
Facility 50
NC AVG 35
Rank #142 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
A+
103.50/200
Facility 103.50/200
NC AVG 92.2
Rank #31 / 321
5
80%
Facility 80%
NC AVG 91.8%
Rank #33 / 333
Studio / Suite
Navion of Rocky Mount
AL
MC
Rocky Mount (Northgreen)
60
Facility 60
NC AVG 70
Rank #214 / 368
Yes
37
Facility 37
NC AVG 35
Rank #228 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
-
100.00/200
Facility 100.00/200
NC AVG 92.2
Rank #136 / 321
9
89%
Facility 89%
NC AVG 91.8%
Rank #71 / 333
Suite

Rank badges are statewide: each community is ranked against every NC community we track that reports that metric, not just the 5 on this page. See how we rank facilities

View all Nearby Homes

Frequently Asked Questions about TerraBella Shelby

What neighborhood is TerraBella Shelby in?

TerraBella Shelby is in the Brittain Village neighborhood of Shelby.

Is TerraBella Shelby in a walkable area?

TerraBella Shelby has a walk score of 10. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of TerraBella Shelby?

According to NC state health department records, TerraBella Shelby's license number is HAL-023-048.

Are pets allowed at TerraBella Shelby?

Yes, TerraBella Shelby allows residents to bring their pets.

How many beds does TerraBella Shelby have?

TerraBella Shelby has 96 beds.

Has TerraBella Shelby had any deficiencies?

TerraBella Shelby has had 58 reported deficiencies according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of TerraBella Shelby?

Yes — there are 8 photos of TerraBella Shelby in the photo gallery on this page.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Updated on
Pricing
More
More Actions
Contact Contact Map Book a Tour Let's Chat