TerraBella Shelby
Assisted Living, Memory Care & Respite Care · North Carolina, NC
TerraBella Shelby
Assisted Living, Memory Care & Respite Care · North Carolina, NC
Overview of Terrabella Shelby
Terrabella Shelby is a quality senior living community burrowed in the quiet city of Shelby, NC, offering assisted living and memory care. The community features spacious apartments with a kitchenette, emergency call system, and natural light, ensuring a comfortable and safe living environment. With their person-centered memory care programs, residents living with Alzheimer’s and dementia are encouraged to nurture their current skills, engage in purposeful activities, and live an enriched life.
Committed to elevating its residents’ standard of living, Terrabella Shelby offers five exclusive senior lifestyle programs. From chef-prepared meals and a full schedule of activities to an all-encompassing approach to health and wellness, residents find everything they need right here. To make an even greater difference in how residents live each day, the community also offers various amenities, including a professional beauty salon and barber shop on-site, a lifetime veterans savings program, visiting physicians, local outings & excursions, and housekeeping services, making residents’ lives more at ease and carefree.
96-bed community Rank #91 / 390Bed count — State benchmarkedThis home is ranked 91st out of 390 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 10 / 100 Rank #457 / 572Walk Score — State benchmarkedThis home is ranked 457th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: C+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
StatusActive
CountyCleveland
License NumberHAL-023-048
Staffing
Key information about the people who lead and staff this community.
ContactJacqueline Sibley-Newton, Executive Director
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2015 · 11 years of data
58 deficiencies
27 inspections
2 penalties
$6.0K fined
20 inspections with deficiencies
Penalties
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This Facility
NC Average
vs. NC Avg-
21↑ 100% higher than NC avg
-
$6k$2k↑ 200% higher than NC avg
Data reflects the most recent 11 years (since 2015).
- 2023-07-13 $4,000 Paid in Full
- 2025-01-10 $2,000 Appealed
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. North Carolina state average
Overall vs. NC average
4 Worse
Metrics worse than North Carolina average:
• Total deficiencies (26% above)
• Deficiencies per year (26% above)
• Total inspections (29% above)
• Inspections with deficiencies (5% above) 2 Better Metrics better than North Carolina average:
• Deficiencies per inspection (5% below)
• Inspection deficiency rate (18% below)
• Total deficiencies (26% above)
• Deficiencies per year (26% above)
• Total inspections (29% above)
• Inspections with deficiencies (5% above) 2 Better Metrics better than North Carolina average:
• Deficiencies per inspection (5% below)
• Inspection deficiency rate (18% below)
Latest Inspection
June 5, 2025
Annual Inspection
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 58 | 46 | This facility has 26% more total deficiencies than a typical North Carolina assisted living residence (58 vs. NC avg 46).↑ 26% worse |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 5.3 | 4.2 | This facility has 26% more deficiencies per year than a typical North Carolina assisted living residence (5.3 vs. NC avg 4.2).↑ 26% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.1 | 2.2 | This facility has 5% fewer deficiencies per inspection than a typical North Carolina assisted living residence (2.1 vs. NC avg 2.2).↓ 5% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 27 | 21 | This facility has 29% more total inspections than a typical North Carolina assisted living residence (27 vs. NC avg 21).↑ 29% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 20 | 19 | This facility has 5% more inspections with deficiencies than a typical North Carolina assisted living residence (20 vs. NC avg 19).↑ 5% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 74% | 90% | This facility has 16 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (74% vs. NC avg 90%).↓ 16% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The January 10, 2025 complaint investigation substantiated a failure to supervise a wandering resident who eloped from the Special Care Unit, placing the resident at substantial risk of serious physical harm.
- The July 13, 2023 annual inspection found five deficiencies including elopement due to inadequate supervision, medication errors, delayed care plans, and lack of security monitoring on Special Care Unit exit doors.
- The most recent June 5, 2025 annual inspection identified two deficiencies related to medication labeling and inaccurate electronic medication records but had no substantiated complaints or immediate jeopardy findings.
What does this home offer?
Minimum Age: 55
Building Type: Single story building
Places of interest near TerraBella Shelby
2.5 miles from city center
Estimated distance in miles from Shelby's city center to TerraBella Shelby's address, calculated via Google Maps.
— 2.89 miles to nearest hospital (Carolinas HealthCare System)
Calculate Travel Distance to TerraBella Shelby
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Financial Assistance for
Assisted Living in North Carolina
TerraBella Shelby is located in Shelby, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Compare Assisted Living around North Carolina
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| TerraBella Shelby |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Shelby (Brittain Village) | 96
Facility
96
NC AVG
72
Rank
#91 / 390 | No |
10
Facility
10
NC AVG
33
Rank
#457 / 572 | - | C+ | 99.50/200
Facility
99.50/200
NC AVG
92.2
Rank
#145 / 322 | 27 | 74.1%
Facility
74.1%
NC AVG
76.2%
Rank
#118 / 335 | - | |
| Brookdale Robinwood |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Gastonia | 89
Facility
89
NC AVG
72
Rank
#125 / 390 | Yes |
4
Facility
4
NC AVG
33
Rank
#506 / 572 | - | A+ | 91.50/200
Facility
91.50/200
NC AVG
92.2
Rank
#253 / 322 | 17 | 76.5%
Facility
76.5%
NC AVG
76.2%
Rank
#137 / 335 | - | |
| Sunrise of Cary |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Cary (West Chatham Street) | 85
Facility
85
NC AVG
72
Rank
#135 / 390 | Yes |
34
Facility
34
NC AVG
33
Rank
#271 / 572 |
40.0%
Facility
40.0%
NC AVG
69.9%
Rank
#208 / 246 | A- | 103.50/200
Facility
103.50/200
NC AVG
92.2
Rank
#31 / 322 | 18 | 66.7%
Facility
66.7%
NC AVG
76.2%
Rank
#69 / 335 | Studio / Suite / 1 Bed | |
| The Arboretum at Woodland Terrace |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Cary (Woodland Terrace) | 84
Facility
84
NC AVG
72
Rank
#138 / 390 | Yes |
55
Facility
55
NC AVG
33
Rank
#110 / 572 |
39.3%
Facility
39.3%
NC AVG
69.9%
Rank
#211 / 246 | - | 95.75/200
Facility
95.75/200
NC AVG
92.2
Rank
#210 / 322 | 19 | 84.2%
Facility
84.2%
NC AVG
76.2%
Rank
#239 / 335 | Studio / 1 Bed / 2 Bed | |
| Brookdale South Charlotte |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Wessex Square) | 82
Facility
82
NC AVG
72
Rank
#145 / 390 | Yes |
16
Facility
16
NC AVG
33
Rank
#407 / 572 |
74.4%
Facility
74.4%
NC AVG
69.9%
Rank
#122 / 246 | A+ | 101.50/200
Facility
101.50/200
NC AVG
92.2
Rank
#103 / 322 | 20 | 80%
Facility
80%
NC AVG
76.2%
Rank
#169 / 335 | - |
Frequently Asked Questions about TerraBella Shelby
What neighborhood is TerraBella Shelby in?
TerraBella Shelby is in the Brittain Village neighborhood of Shelby.
Is TerraBella Shelby in a walkable area?
TerraBella Shelby has a walk score of 10. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of TerraBella Shelby?
According to NC state health department records, TerraBella Shelby's license number is HAL-023-048.
How many beds does TerraBella Shelby have?
TerraBella Shelby has 96 beds.
Are there photos of TerraBella Shelby?
Yes — there are 8 photos of TerraBella Shelby in the photo gallery on this page.
What is the phone number of TerraBella Shelby?
(704) 471-2828 will put you in contact with the team at TerraBella Shelby.
What county is TerraBella Shelby located in?
TerraBella Shelby is in Cleveland County.
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