Medium-capacity home · Offers a balance of services and community atmosphere.
The Ashford at Sturbridge
There are three lines of care at The Ashford at Sturbridge in Hilliard, OH, and they are independent living, assisted living, and respite care. Independent living brings the community’s services without any daily care attached to them.
Dressing, bathing, and medication belong to the assisted living level, along with the smaller tasks around them. Respite runs short and ends on a specified date, and that is the shape of the care a household wants when whoever is usually responsible for caregiving isn’t available.
Three levels of care sharing one campus mean a resident whose needs evolve has the next step waiting a corridor away. The building is licensed for 123 beds. Medicaid is accepted, and it answers the needs of households whose savings wouldn’t cover a long stay on their own.
Community insights.
About This Community
Pricing & Financial Information
The below pricing was updated on
The Ashford at Sturbridge is administered by Kimberly Gibson.
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Total citations (33% above) 0 Better No metrics in this bucket.
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
| 8 | 6.0 | This facility has 33% more total citations than a typical Ohio assisted living residence (8 vs. OH avg 6).↑ 33% worse |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
2025 – 2026 Period
Based on 30 completed resident interviews out of 104 eligible residents, collected August 2025 through January 2026. Ohio has not yet published statewide averages for this survey.
Care and services
Environment
Moving in
Facility culture
Caregivers
Spending time
Meals and dining
Average score
Ohio average: 86 / 100
2022 – 2023 Period
Based on 29 completed resident interviews out of 94 eligible residents, collected November 2022 through May 2023.
Care and services
Ohio average: 89 / 100
Environment
Ohio average: 95 / 100
Moving in
Ohio average: 82 / 100
Facility culture
Ohio average: 86 / 100
Caregivers
Ohio average: 89 / 100
Spending time
Ohio average: 80 / 100
Meals and dining
Ohio average: 81 / 100
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Can you decide how to spend your day?
This facility100/100
Did (Do) you know who to speak to about your therapy progress?
This facility100/100
Did (Do) the therapists help you set goals?
This facility94/100
Did (Does) the therapy help you meet your goals?
This facility88/100
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility59/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Are you able to get around your room or apartment easily, with or without assistance?
This facility100/100
With or without assistance, can you enjoy the outdoors if you want to, weather permitting?
This facility100/100
With or without assistance, can you get to different places in the building?
This facility97/100
Do you feel you have enough privacy?
This facility97/100
Do you feel safe here?
This facility97/100
Is it very clean here?
This facility93/100
Are your personal items safe here?
This facility78/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Did you feel warmly welcomed as a new resident?
This facility95/100
Do you remember what it was like when you first came to stay at this care facility?
This facility72/100
Did you receive a thorough orientation to this facility?
This facility40/100
Were you given enough information to learn how things work here?
This facility40/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you feel comfortable speaking up about things you don't like here?
This facility96/100
Overall, are you satisfied with the care you receive here?
This facility93/100
Are your concerns taken care of in a timely way?
This facility81/100
Do you enjoy spending time with anyone who lives here?
This facility79/100
Do the people who work here help you with technology, if needed?
This facility79/100
Would you highly recommend this facility to someone who needs this type of care?
This facility77/100
Do the people who work here seem happy to work here?
This facility75/100
Are you as involved in decisions about your care as you want to be?
This facility72/100
Do the people who work here go above and beyond to give you a good life?
This facility64/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility50/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do the people who work here ever get angry at you? *
This facility89/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility86/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility85/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility84/100
Do the people who work here do things the way you want them done?
This facility79/100
Do the people who work here do everything they can to protect you from getting sick?
This facility77/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility69/100
Do the people who work here check on you often enough to see if you need anything?
This facility68/100
Do the people who care for you explain your care and services to you?
This facility66/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility59/100
Do the same people take care of you most of the time?
This facility44/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Are you able to do the activities offered here, if you want?
This facility96/100
Do you usually enjoy how you spend your time?
This facility86/100
Do you feel included in life here?
This facility85/100
Do you have something to look forward to most days?
This facility78/100
Do you have enough opportunities to go on outings and special events?
This facility78/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility77/100
Do you spend too much time waiting for things to begin? *
This facility75/100
Do you like the activities here?
This facility73/100
Do you feel as connected to the outside community as you want to be?
This facility70/100
Are there enjoyable things to do on the weekends, if you want?
This facility46/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Can you ask for different food to be added to the menu?
This facility96/100
Do you get enough to eat here?
This facility93/100
Does the menu change often enough?
This facility88/100
Do you look forward to mealtimes?
This facility71/100
Do you like the food here?
This facility60/100
Do you get enough fresh fruits and vegetables here?
This facility59/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility54/100
Ohio average46/100
Did (Do) you know who to speak to about your therapy progress?
This facility93/100
Ohio average85/100
Did (Do) the therapists help you set goals?
This facility93/100
Ohio average89/100
Did (Does) the therapy help you meet your goals?
This facility100/100
Ohio average88/100
Can you decide how to spend your day?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are your personal items safe here?
This facility88/100
Ohio average92/100
Can you enjoy the outdoors if you want to?
This facility97/100
Ohio average91/100
Do you feel safe here?
This facility97/100
Ohio average98/100
Do you feel you have enough privacy?
This facility97/100
Ohio average95/100
Is it very clean here?
This facility97/100
Ohio average96/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Are you able to get around the building if you want to?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to ASHFORD AT STURBRIDGE, THE?
This facility54/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility75/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility85/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here tell you when rules, policies, and procedures change?
This facility68/100
Ohio average78/100
Would you highly recommend ASHFORD AT STURBRIDGE, THE to someone who needs this type of care?
This facility80/100
Ohio average89/100
Are you encouraged to speak up about things you don’t like here?
This facility93/100
Ohio average81/100
Are you as involved in decisions about your care as you want to be?
This facility93/100
Ohio average85/100
Are your concerns taken care of in a timely way?
This facility96/100
Ohio average86/100
Overall, are you satisfied with the care you receive here?
This facility100/100
Ohio average94/100
Do the people who work here seem happy to work here?
This facility100/100
Ohio average92/100
Do the people who work here go above and beyond to give you a good life?
This facility100/100
Ohio average87/100
Do the people who work here help you with technology, if needed?
This facility100/100
Ohio average89/100
Are you friends with anyone who lives here?
This facility100/100
Ohio average81/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility79/100
Ohio average85/100
Do the people who work here check on you often enough to see if you need anything?
This facility86/100
Ohio average81/100
Do the same people take care of you most of the time?
This facility90/100
Ohio average84/100
Do the people who work here do things the way you want them done?
This facility91/100
Ohio average88/100
Do the people who work here ever get angry at you?
This facility93/100
Ohio average88/100
Do the people who care for you explain your care and services to you?
This facility96/100
Ohio average85/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility96/100
Ohio average90/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility100/100
Ohio average96/100
Do the people who work here do everything they can to protect you from getting sick?
This facility100/100
Ohio average94/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility100/100
Ohio average92/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are there enjoyable things to do on the weekends, if you want?
This facility78/100
Ohio average63/100
Are you as connected to the community as you want to be?
This facility80/100
Ohio average71/100
Do you like the activities here?
This facility83/100
Ohio average83/100
Do you usually enjoy how you spend your time?
This facility83/100
Ohio average87/100
Do you have something to look forward to most days?
This facility84/100
Ohio average77/100
Do you have enough opportunities to go on outings and special events?
This facility88/100
Ohio average73/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility93/100
Ohio average83/100
Do you feel included in life here?
This facility100/100
Ohio average89/100
Are you able to do the activities offered here, if you want?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you like the food here?
This facility48/100
Ohio average81/100
Do you get enough fresh food options here?
This facility57/100
Ohio average81/100
Does the menu change often enough?
This facility57/100
Ohio average77/100
Do you have input on the food that is served?
This facility63/100
Ohio average68/100
Do you look forward to mealtimes?
This facility76/100
Ohio average80/100
Do you get enough to eat here?
This facility90/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Places of interest near The Ashford at Sturbridge
1.5 miles from city center
Estimated distance in miles from Hilliard's city center to The Ashford at Sturbridge's address, calculated via Google Maps.
Calculate Travel Distance to The Ashford at Sturbridge
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Compare Assisted Living around the area
Info below is compiled from the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
ADC (Adult Day Care):
Daytime supervision, health monitoring, and social activities for seniors who live at home.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
|
City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
|
A score out of 100 based on in-person interviews with residents, conducted by an independent third party on behalf of the Ohio Department of Aging. Residents are asked about staff, activities, meals, administration, and overall experience. <em>Source: Ohio Long-Term Care Quality Navigator</em>
|
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
| |
|---|---|---|---|---|---|---|---|---|---|---|
| The Ashford at Sturbridge | AL IL RC | Hilliard | 165
Facility
165
OH AVG
68
Rank
#22 / 218 | Yes |
3
Facility
3
OH AVG
41
Rank
#418 / 424 | - | - | Kimberly Gibson | 86 | 8
Facility
8
OH AVG
6
Rank
#1 / 151 |
| Elizabeth Scott Community | AL MC NH SNF | Maumee | 108
Facility
108
OH AVG
68
Rank
#106 / 218 | No | - | Studio / 1 Bed | A+ | Jill Schlievert | 94
Facility
94
OH AVG
85.9
Rank
#8 / 179 | 1
Facility
1
OH AVG
6
Rank
#135 / 151 |
| Shepherd of the Valley – Howland | AL IL MC NH RC SNF | Warren | 100
Facility
100
OH AVG
68
Rank
#174 / 218 | No |
19
Facility
19
OH AVG
41
Rank
#343 / 424 | - | A+ | Tamara Salvino | 86
Facility
86
OH AVG
85.9
Rank
#78 / 179 | 0
Facility
0
OH AVG
6
Rank
#136 / 151 |
| Genoa Retirement Village | AL ADC IL MC NH SNF | Genoa | 85
Facility
85
OH AVG
68
Rank
#96 / 218 | Yes |
17
Facility
17
OH AVG
41
Rank
#355 / 424 | Studio / 1 Bed / 2 Bed | A+ | Olivia Curavo | 94
Facility
94
OH AVG
85.9
Rank
#8 / 179 | 1
Facility
1
OH AVG
6
Rank
#139 / 151 |
| Brookdale Westlake Village | AL CCRC IL MC NH SNF | Westlake | 60
Facility
60
OH AVG
68
Rank
#106 / 218 | Yes |
25
Facility
25
OH AVG
41
Rank
#307 / 424 | 1 Bed / 2 Bed | A+ | Suzanne Nall | 83
Facility
83
OH AVG
85.9
Rank
#78 / 179 | 5
Facility
5
OH AVG
6
Rank
#128 / 151 |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other OH assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities




