The Brennity at Melbourne

My parents moved into Independent Living before they needed to. It was called Watersong then & it was lovely. Couple years in, Sagora purchased it & the decline began. Soup & salad bar disappeared. Menu changed, staff turnover, basic services could not be accessed. Mom passed in 2018 & several years later Dad had to go to AL. His treatment there was horrible. Granted, he could be difficult, but that's the job. No answer for bathroom assistance. 3 times a week showers did not happen. We were fortunate that he qualified for hospice which began taking care of his basic needs. We had a whistleblower contact us who filled us in on staff members texting about wishing he would die. His apartment got infested with rats & the ED, Tiffany Collins denied it was happening & refused to do anything about it. She is a horrible woman. Dad lived there for 15 years & she went into hiding every time I was in the building. I never met her after 15 years. She deployed her minions to every family care meeting. In the midst of the rat infestation, we moved him to a smaller home where after 4 months, with great care, he was able to pass peacefully at 100 years old. Do not put anyone you care about in this dump. Tiffany Collins should be fired & so should her boss, Melissa Sloper who was zero help.