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The Charlotte Assisted Living & Memory Care
Assisted Living, Independent Living, Memory Care & Respite Care · Charlotte, NC
Exterior view of The Charlotte Assisted Living facility Aerial view of an assisted living facility surrounded by greenery Elegant common area with seating and piano Dining room with tables and floral centerpieces Elegant dining room with a large table and comfortable chairs Bright and cozy interior common area with seating

The Charlotte Assisted Living & Memory Care

Assisted Living, Independent Living, Memory Care & Respite Care · Charlotte, NC
9120 Willow Ridge Rd, Charlotte, NC 28210 View map Calculator: See prices in your area
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Overview of The Charlotte Assisted Living & Memory Care

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The Charlotte Assisted Living & Memory Care is a distinguished community that has been dedicated to providing an affordable assisted living lifestyle for seniors for over three decades. With a remarkable track record as an award-winning facility, families can place their trust in the exceptional care offered here. Whether residents require independent living, assisted living, or specialized memory care, The Charlotte delivers personalized and person-centered care. Embracing the unique needs of each individual, this community offers a range of floor plans that cater to diverse preferences and requirements.

Residents can relish in affordable assisted living options, ensuring that exceptional care and services are accessible to all. Dining experiences are nothing short of exceptional, with a restaurant-style approach that ensures meals are not only delicious but also a delightful social experience. Additionally, the community boasts a dedicated social director who organizes a wide array of activities, fostering a vibrant and engaging social life for all residents. The community understands the importance of assisted living costs and strives to make exceptional senior living accessible to a diverse range of individuals and families.

Facility Direct Line (704) 815-9000
Facility Direct Line (704) 815-9000
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Bed community size
119-bed community Rank #49 / 390Bed count — State benchmarkedThis home is ranked 49th out of 390 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 57 / 100 Rank #100 / 572Walk Score — State benchmarkedThis home is ranked 100th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
42%
Rank #220 / 271Occupancy rate — State benchmarkedThis home is ranked 220th out of 271 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 271. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the North Carolina average: 76.4%
Occupied beds
50 / 119
Average occupied beds in North Carolina homes 85 beds

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-158

Contact The Charlotte Assisted Living & Memory Care

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data 151 deficiencies 47 inspections 2 penalties $24.0K fined 43 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    2
    1
    ↑ 100% higher than NC avg
  • Total amount fined Total dollar amount of penalties issued.
    $24k
    $2k
    ↑ 1100% higher than NC avg
Data reflects the most recent 11 years (since 2015).
  • 2022-06-24 $12,000 Paid in Full
  • 2022-06-24 $12,000 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 6 Worse Metrics worse than North Carolina average:
• Total deficiencies (228% above)
• Deficiencies per year (226% above)
• Deficiencies per inspection (45% above)
• Total inspections (124% above)
• Inspections with deficiencies (126% above)
• Inspection deficiency rate (1% above) 0 Better No metrics in this bucket.
Latest Inspection June 4, 2025 Monitoring

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 15146 This facility has 228% more total deficiencies than a typical North Carolina assisted living residence (151 vs. NC avg 46).↑ 228% worse
Deficiencies per year Info Average deficiencies per year since 2015. 13.74.2 This facility has 226% more deficiencies per year than a typical North Carolina assisted living residence (13.7 vs. NC avg 4.2).↑ 226% worse
Deficiencies per inspection Info Average deficiencies per inspection. 3.22.2 This facility has 45% more deficiencies per inspection than a typical North Carolina assisted living residence (3.2 vs. NC avg 2.2).↑ 45% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 4721 This facility has 124% more total inspections than a typical North Carolina assisted living residence (47 vs. NC avg 21).↑ 124% worse
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 4319 This facility has 126% more inspections with deficiencies than a typical North Carolina assisted living residence (43 vs. NC avg 19).↑ 126% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 91%90% This facility has 1 percentage point higher inspection deficiency rate than a typical North Carolina assisted living residence (91% vs. NC avg 90%).↑ 1% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • June 4, 2025 monitoring found failure to supervise a resident who eloped unnoticed despite a roam alert, with staff silencing alarms instead of investigating.
  • May 7, 2025 annual inspection cited two deficiencies including failure to document oxygen administration and lack of physician order for self-administered inhaler.
  • August 1, 2023 construction follow-up cited nine physical plant and fire safety deficiencies including obstructed corridors, missing smoke-tight kitchen door latches, and unsafe electrical and plumbing conditions.
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
2/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
87.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

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Room Sizes: 392 / 527 / 587 sq. ft

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Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

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Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Living Spaces & Floor Plans for The Charlotte Assisted Living & Memory Care

Places of interest near The Charlotte Assisted Living & Memory Care

Address 9.3 miles from city center Info Estimated distance in miles from Charlotte's city center to The Charlotte Assisted Living & Memory Care's address, calculated via Google Maps. — 0.21 miles to nearest hospital (Atrium Health Pineville)

Calculate Travel Distance to The Charlotte Assisted Living & Memory Care

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Address

Compare Assisted Living around Charlotte

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

The Charlotte Assisted Living & Memory Care
AL
IL
MC
RC
Charlotte (Willow Ridge Road)
119
Facility 119
NC AVG 72
Rank #49 / 390
Yes
57
Facility 57
NC AVG 33
Rank #100 / 572
42.0%
Facility 42.0%
NC AVG 69.9%
Rank #205 / 246
-
87.75/200
Facility 87.75/200
NC AVG 92.2
Rank #273 / 322
47
91.5%
Facility 91.5%
NC AVG 76.2%
Rank #306 / 335
Studio / 1 Bed / 2 Bed
Charter Senior Living of Charlotte
AL
MC
RC
Charlotte (Wendover - Sedgewood)
104
Facility 104
NC AVG 72
Rank #71 / 390
Yes
22
Facility 22
NC AVG 33
Rank #360 / 572
68.3%
Facility 68.3%
NC AVG 69.9%
Rank #142 / 246
A+
90.75/200
Facility 90.75/200
NC AVG 92.2
Rank #260 / 322
34
97.1%
Facility 97.1%
NC AVG 76.2%
Rank #325 / 335
Studio / 1 Bed
Brookdale South Charlotte
AL
MC
Charlotte (Wessex Square)
82
Facility 82
NC AVG 72
Rank #145 / 390
Yes
16
Facility 16
NC AVG 33
Rank #407 / 572
74.4%
Facility 74.4%
NC AVG 69.9%
Rank #122 / 246
A+
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 322
20
80%
Facility 80%
NC AVG 76.2%
Rank #169 / 335
Private Rooms / Semi-Private Rooms
Brookdale Carriage Club Providence
AL
IL
MC
NH
Charlotte (Olde Providence North)
77
Facility 77
NC AVG 72
Rank #168 / 390
Yes
12
Facility 12
NC AVG 33
Rank #440 / 572
71.5%
Facility 71.5%
NC AVG 69.9%
Rank #135 / 246
A+
98.75/200
Facility 98.75/200
NC AVG 92.2
Rank #167 / 322
15
80%
Facility 80%
NC AVG 76.2%
Rank #169 / 335
Studio / 1 Bed / 2 Bed
Brookdale Charlotte East
AL
IL
Charlotte (Eastland - Wilora Lake)
50
Facility 50
NC AVG 72
Rank #295 / 390
Yes
24
Facility 24
NC AVG 33
Rank #349 / 572
-A+
104.50/200
Facility 104.50/200
NC AVG 92.2
Rank #20 / 322
19
73.7%
Facility 73.7%
NC AVG 76.2%
Rank #115 / 335
Studio / 1 Bed / 2 Bed
View all Nearby Homes

Financial Assistance for
Assisted Living in North Carolina

The Charlotte Assisted Living & Memory Care is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about The Charlotte Assisted Living & Memory Care

What neighborhood is The Charlotte Assisted Living & Memory Care in?

The Charlotte Assisted Living & Memory Care is in the Willow Ridge Road neighborhood of Charlotte.

Is The Charlotte Assisted Living & Memory Care in a walkable area?

The Charlotte Assisted Living & Memory Care has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of The Charlotte Assisted Living & Memory Care?

According to NC state health department records, The Charlotte Assisted Living & Memory Care's license number is HAL-060-158.

What is the occupancy rate at The Charlotte Assisted Living & Memory Care?

The Charlotte Assisted Living & Memory Care's occupancy is 42%.

How many beds does The Charlotte Assisted Living & Memory Care have?

The Charlotte Assisted Living & Memory Care has 119 beds.

Are there photos of The Charlotte Assisted Living & Memory Care?

Yes — there are 6 photos of The Charlotte Assisted Living & Memory Care in the photo gallery on this page.

What is the address of The Charlotte Assisted Living & Memory Care?

The Charlotte Assisted Living & Memory Care is located at 9120 Willow Ridge Rd, Charlotte, NC 28210.

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