(888) 927-9409
Pricing Call
(888) 927-9409
The Charlotte Assisted Living & Memory Care
Assisted Living, Independent Living, Memory Care & Respite Care · Charlotte, NC
Exterior view of The Charlotte Assisted Living facility Aerial view of an assisted living facility surrounded by greenery Elegant common area with seating and piano Dining room with tables and floral centerpieces Elegant dining room with a large table and comfortable chairs Bright and cozy interior common area with seating

The Charlotte Assisted Living & Memory Care

Assisted Living, Independent Living, Memory Care & Respite Care · Charlotte, NC
9120 Willow Ridge Rd, Charlotte, NC 28210 View map Calculator: See prices in your area
Contact Us Explore Open Rooms
Calculator: See prices in your area

Overview of The Charlotte Assisted Living & Memory Care

Facebook LinkedIn

The Charlotte Assisted Living & Memory Care is a 119-bed community offering independent living, assisted living, memory care, and respite services to older adults in Charlotte, North Carolina. The facility on Willow Ridge Road operates as a full-service senior living community on a three-story building with an array of housing options: studio, one-, and two-bedroom floor plans. The neighborhood scores 57 on the Walk Score scale, indicating moderate walkability where some daily errands can be run on foot, though occupants typically need a car for most trips.

The facility maintains a 42 percent occupancy rate, meaning rooms are currently offered across its housing inventory. This mid-occupancy level provides potential residents and families with current availability and a reasonable wait time if they proceed with applications. Medicare, Medicaid, and private pay arrangements are accepted to give families flexibility in how they approach coverage and payment options. The home houses its services across multiple care levels in the same community. With memory care and respite residents, independent and assisted living occupants share common areas and amenities. This continuum model lets residents stay in a familiar setting as their care needs change over time, instead of requiring relocations to different facilities. The design bolsters aging in place and the natural care progression, with staff providing increasing levels of support as needed. The location in Charlotte offers easy access to medical services, shopping, and local attractions. The moderately walkable neighborhood means visiting family members can navigate nearby areas on foot. Meanwhile, the offered room inventory across multiple unit types allows flexibility for different resident preferences and budgets.

State inspections have flagged themes around supervision documentation, medication administration protocols, and physical plant maintenance. It’s encouraged that families exploring the community ask staff directly about how these routine operational areas are managed daily, as operational rigor in such areas is crucial to care quality and resident safety.

Facility Direct Line (704) 815-9000
Facility Direct Line (704) 815-9000
Facebook LinkedIn
By The Numbers

Community insights.

Bed count Info A larger shared setting that may offer more common spaces and organized community services. 119 Rank #47 / 387Bed count — State benchmarkedThis home is ranked 47th out of 387 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #101 / 536Walk Score — State benchmarkedThis home is ranked 101st out of 536 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
57 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #191 / 232Occupancy rate — State benchmarkedThis home is ranked 191st out of 232 homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 232. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
42% This home usually has availability
Lower than the North Carolina average: 76.4%
Occupied beds
50 / 119

About this community

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-158

Contact The Charlotte Assisted Living & Memory Care

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 151 deficiencies 20 inspections 2 penalties $24.0K fined 43 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    2
    —
    —
  • Total amount fined Total dollar amount of penalties issued.
    $24k
    —
    —
Data reflects the most recent 11 years (since 2015).
  • 2022-06-24 $12,000 Paid in Full
  • 2022-06-24 $12,000 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 4 Worse Metrics worse than North Carolina average:
• Total deficiencies (228% above)
• Deficiencies per inspection (52% above)
• Inspections with deficiencies (5% above)
• Inspection deficiency rate (9% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 15146 This facility has 228% more total deficiencies than a typical North Carolina assisted living residence (151 vs. NC avg 46).↑ 228% worse
Deficiencies per inspection Info Average deficiencies per inspection. 7.65.01 This facility has 52% more deficiencies per inspection than a typical North Carolina assisted living residence (7.6 vs. NC avg 5.01).↑ 52% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 2021 This facility has had 5% fewer total inspections than the North Carolina average (20 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 5% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 2019 This facility has 5% more inspections with deficiencies than a typical North Carolina assisted living residence (20 vs. NC avg 19).↑ 5% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%92% This facility has 8 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (100% vs. NC avg 92%).↑ 8% worse
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
2/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
87.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 392 / 527 / 587 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Living Spaces & Floor Plans for The Charlotte Assisted Living & Memory Care

Floor plan 1
Floor plan 1
Layout
Floor plan 2
Floor plan 2
Layout
Floor plan 3
Floor plan 3
Layout

Places of interest near The Charlotte Assisted Living & Memory Care

Address 9.3 miles from city center Info Estimated distance in miles from Charlotte's city center to The Charlotte Assisted Living & Memory Care's address, calculated via Google Maps. — 0.21 miles to nearest hospital (Atrium Health Pineville)

Calculate Travel Distance to The Charlotte Assisted Living & Memory Care

Add your location

Address

Compare Assisted Living around Charlotte

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Terrabella Lake Norman
AL
IL
MC
Mooresville
120
Facility 120
NC AVG 72
Rank #35 / 387
Yes
46
Facility 46
NC AVG 36
Rank #186 / 536
100.0%
Facility 100.0%
NC AVG 70.6%
Rank #1 / 232
C+
96.00/200
Facility 96.00/200
NC AVG 92.2
Rank #205 / 321
13
92%
Facility 92%
NC AVG 91.8%
Rank #97 / 333
Suite / 1 Bed / 2 Bed
The Charlotte Assisted Living & Memory Care
AL
IL
MC
RC
Charlotte
119
Facility 119
NC AVG 72
Rank #47 / 387
Yes
57
Facility 57
NC AVG 36
Rank #101 / 536
42.0%
Facility 42.0%
NC AVG 70.6%
Rank #191 / 232
-
87.75/200
Facility 87.75/200
NC AVG 92.2
Rank #272 / 321
20
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / 1 Bed / 2 Bed
Brookdale South Charlotte
AL
MC
Charlotte (Wessex Square)
82
Facility 82
NC AVG 72
Rank #142 / 387
Yes
16
Facility 16
NC AVG 36
Rank #407 / 536
74.4%
Facility 74.4%
NC AVG 70.6%
Rank #124 / 232
A+
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 321
7
86%
Facility 86%
NC AVG 91.8%
Rank #53 / 333
Private Rooms / Semi-Private Rooms
Terrabella Little Avenue
AL
MC
Charlotte (Carmel)
62
Facility 62
NC AVG 72
Rank #222 / 387
Yes
72
Facility 72
NC AVG 36
Rank #24 / 536
98.4%
Facility 98.4%
NC AVG 70.6%
Rank #33 / 232
-
88.50/200
Facility 88.50/200
NC AVG 92.2
Rank #270 / 321
13
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Suite
Merrywood on Park
AL
IL
NH
Charlotte (Ashbrook - Clawson Village)
20
Facility 20
NC AVG 72
Rank #331 / 387
Yes
57
Facility 57
NC AVG 36
Rank #101 / 536
80.0%
Facility 80.0%
NC AVG 70.6%
Rank #99 / 232
A+
97.00/200
Facility 97.00/200
NC AVG 92.2
Rank #189 / 321
10
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / 1 Bed / 2 Bed
View all Nearby Homes

Financial Assistance for
Assisted Living in North Carolina

The Charlotte Assisted Living & Memory Care is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about The Charlotte Assisted Living & Memory Care

Is The Charlotte Assisted Living & Memory Care in a walkable area?

The Charlotte Assisted Living & Memory Care has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of The Charlotte Assisted Living & Memory Care?

According to NC state health department records, The Charlotte Assisted Living & Memory Care's license number is HAL-060-158.

What is the occupancy rate at The Charlotte Assisted Living & Memory Care?

The Charlotte Assisted Living & Memory Care's occupancy is 42%.

Are pets allowed at The Charlotte Assisted Living & Memory Care?

Yes, The Charlotte Assisted Living & Memory Care allows residents to bring their pets.

How many beds does The Charlotte Assisted Living & Memory Care have?

The Charlotte Assisted Living & Memory Care has 119 beds.

Has The Charlotte Assisted Living & Memory Care had any deficiencies?

The Charlotte Assisted Living & Memory Care has had 151 reported deficiencies since 2015 according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of The Charlotte Assisted Living & Memory Care?

Yes — there are 6 photos of The Charlotte Assisted Living & Memory Care in the photo gallery on this page.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Updated on
Pricing
More
More Actions
Contact Contact Map Book a Tour Let's Chat