The Crossing at Malvern
The Crossing at Malvern
The Crossing at Malvern accepts Medicaid.
Overview of The Crossing at Malvern
The Crossing at Malvern is an 84-bed assisted and independent living community administered by Jennifer Smith at 720 N. Walco Lane in Malvern, Hot Spring County, Arkansas. A corporation operating for 19 years, the facility is licensed as an Assisted Living Facility Level II by the Arkansas Department of Human Services, Office of Long Term Care. It participates in the Arkansas Medicaid Living Choices Assisted Living Waiver, making it one of the few options in Malvern accessible to income-qualifying residents through Medicaid. VA Aid & Attendance benefits and long-term care insurance are accepted alongside private pay.
The BBB assigns an A+ rating based on complaint history, transparency, and business practices.
At Crossing at Malvern, residents are not asked to relocate when their care needs change. Independent living residents transitioning to assisted living stay with the same staff in the same building, a meaningful continuity commitment in a market with common phased relocation. The facility’s staff brings nearly a century of combined experience. Assisted living services include medication management and administration; coordination of care with physicians, specialists, and pharmacies; healthcare monitoring; and hands-on ADL assistance with bathing, grooming, dressing, and toileting. A pre-screening assessment by the Director of Care is required before placement to allow each resident the appropriate support level from the start. The facility also organizes its service model around three named frameworks: Live Well, Be Well, and Motive8™. Live Well covers dining and lifestyle: three home-style meals prepared daily using fresh ingredients, served like in restaurants, with an alternative menu for residents with different preferences. A wide range of social, recreational, and spiritual activities also brings residents, families, and staff together. Be Well includes personal care and safety needs. Motive8™ is a structured activity program encompassing creative expression through art, crafts, music, and individual hobbies; fitness, health, and beauty programming; cognitive engagement and lifelong learning; resident advocacy and peer mentoring for new arrivals; and social and entertainment programming. Pets are welcome conditionally; dogs and cats under 25 pounds need a $250 non-refundable deposit. The Walco Lane location has a walk score of 58, with some everyday errands reachable on foot from the central Malvern area. Hot Spring County Medical Center is nearby for access to acute care.
The Crossing at Malvern suits seniors in the Hot Spring County area who want a structured, program-rich assisted living environment with Medicaid Waiver access, stable staffing, and the option to age in place without changing floors or facilities. Families should ask about the facility’s most recent AR DHS inspection report.
84-bed community Rank #177 / 331Bed count — State benchmarkedThis home is ranked 177th out of 331 homes in Arkansas for Bed Count. Shows this facility's certified or reported bed count compared to other Arkansas facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
19 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 58 / 100 Rank #60 / 416Walk Score — State benchmarkedThis home is ranked 60th out of 416 homes in Arkansas for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arkansas facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeAssisted Living Facility Level Ii
CountyHot Spring
Certification TypeMedicaid Waiver
The Crossing at Malvern is administered by Jennifer Smith.
Profit StatusCorporation
Private Pay
84 units
Total beds
84 units
Secured Perimeter
Emergency SystemsYes
Staffing
Key information about the people who lead and staff this community.
ContactMs. Jennifer Smith, Administrator (per BBB, record updated Jul 2026)
Accept Medicaid
24-Hour Staffing
Fax501-467-8780
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Specific ProgramsLive Well, Be Well, Motive8
What does this home offer?
Pets Allowed
Places of interest near The Crossing at Malvern
0.0 miles from city center
Estimated distance in miles from Malvern's city center to The Crossing at Malvern's address, calculated via Google Maps.
Calculate Travel Distance to The Crossing at Malvern
Add your location
Compare Assisted Living around the area
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Wood-Lawn Heights | AL IL NH PC SNF | Batesville (College Heights Addition) | 159 | No | - | 34 |
| Ashton Place Health and Rehabilitation | AL NH | Barling | 122 | No | - | 19 |
| The Crossing at Malvern | AL | Malvern | 84 | No | A+ | 58 |
| Presbyterian Village, Inc. | AL HOS IL MC NH RC SNF | Little Rock (Big Rock Township) | 78 | No | A+ | 37 |
| Magnolia Place Assisted Living & Memory Care | AL MC | Rogers | - | No | A+ | 36 |
Frequently Asked Questions about The Crossing at Malvern
Is The Crossing at Malvern in a walkable area?
The Crossing at Malvern has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Are pets allowed at The Crossing at Malvern?
Yes, The Crossing at Malvern allows residents to bring their pets.
Who is the administrator of The Crossing at Malvern?
Jennifer Smith is the administrator of The Crossing at Malvern.
How many beds does The Crossing at Malvern have?
The Crossing at Malvern has 84 beds.
Are there photos of The Crossing at Malvern?
Yes — there are 5 photos of The Crossing at Malvern in the photo gallery on this page.
What is the address of The Crossing at Malvern?
The Crossing at Malvern is located at 720 N. Walco Lane, Malvern, AR 72104.
What is the phone number of The Crossing at Malvern?
(501) 467-8488 will put you in contact with the team at The Crossing at Malvern.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
