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The Hermitage
Assisted Living, Memory Care & Respite Care · Sylva, NC
The Hermitage, assisted living in Sylva, NC — Cozy sitting area with stone fireplace and decorative features

The Hermitage

Assisted Living, Memory Care & Respite Care · Sylva, NC
185 Brick Farm Road Sylva, Nc 28779, Sylva, NC 28779 View map Calculator: See prices in your area
The Hermitage accepts Medicaid.
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The Hermitage accepts Medicaid.

Overview of The Hermitage

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The Hermitage sits on Brick Farm Road in Sylva, North Carolina, and holds licensure for assisted living, memory care, and respite care. Its Walk Score of 55 puts the neighborhood in moderately walkable territory, which means some errands can be handled on foot with a mix of amenities within reach. This is a larger shared building rather than a small residential home, with common spaces and organized community services.

Ninety beds are licensed here, and 71% of them are filled. Openings exist for families searching on a short timeline. Building size also shapes what the community can sustain, since larger settings generally support more common area and a wider slate of organized activity.

Nursing services and 24-hour staffing mean coverage does not lapse overnight. Respite care handles short stays, which suits families bridging a caregiver’s recovery or absence. Memory care operating under the same roof as assisted living gives residents a path forward if cognitive needs shift, without a move to another address. A secured perimeter and emergency alert system round out the safety setup.

Medicaid is accepted here, and that single fact reshapes the affordability math for many families weighing long-term options.

Regulatory attention at the community has centered on infection prevention and control, fire-safety systems, environmental and hazardous-materials safety, and fall and injury prevention. The North Carolina Department of Health and Human Services conducts unannounced surveys covering these areas across adult care homes.

What the record shows is a mid-sized Sylva community with continuous staffing, a Medicaid coverage pathway, and three care types under one license.

Facility Direct Line (828) 586-9070
Facility Direct Line (828) 586-9070
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By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 90 Rank #102 / 368Bed count — State benchmarkedThis home is ranked 102nd out of 368 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #104 / 508Walk Score — State benchmarkedThis home is ranked 104th out of 508 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
55 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #116 / 213Occupancy rate — State benchmarkedThis home is ranked 116th out of 213 homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 213. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
71.1% This home usually has availability
Similar to the North Carolina average: 69.5%
Occupied beds
64 / 90

About this community

License Details

StatusActive
CountyJackson
License NumberHAL-050-017

Safety & Compliance

Secured Perimeter
Emergency SystemsEmergency Alert System
Safety FeaturesAdditional Security Features

Payment & Insurance

1 service
Accept Medicaid

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Contact The Hermitage

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2017 · 9 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 31 deficiencies 9 inspections 0 penalties 18 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. North Carolina state average
Overall vs. NC average 1 Worse Metrics worse than North Carolina average:
• Inspection deficiency rate (9% above) 3 Better Metrics better than North Carolina average:
• Total deficiencies (33% below)
• Deficiencies per inspection (32% below)
• Inspections with deficiencies (53% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 3146 This facility has 33% fewer total deficiencies than a typical North Carolina assisted living residence (31 vs. NC avg 46).↓ 33% better
Deficiencies per inspection Info Average deficiencies per inspection. 3.45.01 This facility has 32% fewer deficiencies per inspection than a typical North Carolina assisted living residence (3.4 vs. NC avg 5.01).↓ 32% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 921 This facility has had 57% fewer total inspections than the North Carolina average (9 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 57% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 919 This facility has 53% fewer inspections with deficiencies than a typical North Carolina assisted living residence (9 vs. NC avg 19).↓ 53% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%92% This facility has 8 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (100% vs. NC avg 92%).↑ 8% worse
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Overall Rating
4 / 5

Based on the North Carolina Department of Health and Human Services, Division of Health Service Regulation surveys measuring health inspections, staffing, and quality measures.

Ranked 9th (tied) of 138 homes in North Carolina See full North Carolina ranking
Division Of Health Service Rating
4/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
102.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

Places of interest near The Hermitage

Address 0.0 miles from city center Info Estimated distance in miles from Sylva's city center to The Hermitage's address, calculated via Google Maps.

Calculate Travel Distance to The Hermitage

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Address

Compare Assisted Living around the area

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Wilkesboro Assisted Living Center
AL
MC
NH
SNF
North Wilkesboro
102
Facility 102
NC AVG 70
Rank #64 / 368
No
61
Facility 61
NC AVG 35
Rank #59 / 508
70.6%
Facility 70.6%
NC AVG 69.5%
Rank #118 / 213
-
104.00/200
Facility 104.00/200
NC AVG 92.2
Rank #28 / 321
6
83%
Facility 83%
NC AVG 91.8%
Rank #40 / 333
-
The Hermitage
AL
MC
RC
Sylva
90
Facility 90
NC AVG 70
Rank #102 / 368
No
55
Facility 55
NC AVG 35
Rank #104 / 508
71.1%
Facility 71.1%
NC AVG 69.5%
Rank #116 / 213
-
102.75/200
Facility 102.75/200
NC AVG 92.2
Rank #72 / 321
9
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
-
Brookdale Reidsville
AL
MC
Reidsville
76
Facility 76
NC AVG 70
Rank #150 / 368
Yes
32
Facility 32
NC AVG 35
Rank #270 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
-
104.50/200
Facility 104.50/200
NC AVG 92.2
Rank #20 / 321
5
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / Suite
Walnut Ridge
AL
MC
NH
Walnut Cove
63
Facility 63
NC AVG 70
Rank #205 / 368
No
50
Facility 50
NC AVG 35
Rank #142 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
A+
103.50/200
Facility 103.50/200
NC AVG 92.2
Rank #31 / 321
5
80%
Facility 80%
NC AVG 91.8%
Rank #33 / 333
Studio / Suite
Navion of Rocky Mount
AL
MC
Rocky Mount (Northgreen)
60
Facility 60
NC AVG 70
Rank #214 / 368
Yes
37
Facility 37
NC AVG 35
Rank #228 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
-
100.00/200
Facility 100.00/200
NC AVG 92.2
Rank #136 / 321
9
89%
Facility 89%
NC AVG 91.8%
Rank #71 / 333
Suite

Rank badges are statewide: each community is ranked against every NC community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about The Hermitage

Is The Hermitage in a walkable area?

The Hermitage has a walk score of 55. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of The Hermitage?

According to NC state health department records, The Hermitage's license number is HAL-050-017.

What is the occupancy rate at The Hermitage?

The Hermitage's occupancy is 71.1%.

Are pets allowed at The Hermitage?

No, The Hermitage has a no-pet policy.

How many beds does The Hermitage have?

The Hermitage has 90 beds.

Has The Hermitage had any deficiencies?

The Hermitage has had 31 reported deficiencies according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of The Hermitage?

Yes — there is 1 photo of The Hermitage in the photo gallery on this page.

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