The Inn at Library Way provides assisted living and memory care in Hilliard, OH. Assisted living includes help with daily tasks, while memory care provides a secured setting with supervision for residents who may be at risk of wandering.
The community may be a good fit for someone living with Alzheimer’s disease or another form of dementia who needs that level of oversight. It is a single-story community with suite housing, and Kelly Potts serves as the administrator.
A mid-sized community that may balance personal attention with shared amenities and social activities.
127Medium-capacity home · Offers a balance of services and community atmosphere.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #333 / 424Walk Score — State benchmarked This assisted living community is ranked 333rd out of 424 assisted living communities we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Ohio that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.The Inn at Library Way is administered by Kelly Potts.
Sourced directly from the team at The Inn at Library Way.In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
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Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 4 | 2.0 | This facility has 100% more total citations than a typical Ohio assisted living residence (4 vs. OH avg 2).↑ 100% worse |
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Based on 33 completed resident interviews out of 78 eligible residents, collected August 2025 through January 2026. Ohio has not yet published statewide averages for this survey.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Can you decide how to spend your day?
This facility94/100
Did (Do) you know who to speak to about your therapy progress?
This facility84/100
Did (Does) the therapy help you meet your goals?
This facility74/100
Did (Do) the therapists help you set goals?
This facility71/100
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility63/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you feel safe here?
This facility100/100
Is it very clean here?
This facility97/100
Are your personal items safe here?
This facility97/100
Are you able to get around your room or apartment easily, with or without assistance?
This facility94/100
With or without assistance, can you enjoy the outdoors if you want to, weather permitting?
This facility94/100
With or without assistance, can you get to different places in the building?
This facility94/100
Do you feel you have enough privacy?
This facility91/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Were you given enough information to learn how things work here?
This facility95/100
Did you receive a thorough orientation to this facility?
This facility95/100
Did you feel warmly welcomed as a new resident?
This facility95/100
Do you remember what it was like when you first came to stay at this care facility?
This facility64/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do the people who work here help you with technology, if needed?
This facility100/100
Overall, are you satisfied with the care you receive here?
This facility97/100
Do the people who work here seem happy to work here?
This facility96/100
Are your concerns taken care of in a timely way?
This facility96/100
Do you enjoy spending time with anyone who lives here?
This facility87/100
Would you highly recommend this facility to someone who needs this type of care?
This facility87/100
Do you feel comfortable speaking up about things you don't like here?
This facility87/100
Are you as involved in decisions about your care as you want to be?
This facility84/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility81/100
Do the people who work here go above and beyond to give you a good life?
This facility80/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Do the people who work here do everything they can to protect you from getting sick?
This facility97/100
Do the people who work here ever get angry at you? *
This facility94/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility94/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility91/100
Do the people who work here do things the way you want them done?
This facility90/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility86/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility84/100
Do the people who care for you explain your care and services to you?
This facility79/100
Do the same people take care of you most of the time?
This facility76/100
Do the people who work here check on you often enough to see if you need anything?
This facility75/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Are you able to do the activities offered here, if you want?
This facility97/100
Do you usually enjoy how you spend your time?
This facility85/100
Do you feel included in life here?
This facility85/100
Do you like the activities here?
This facility83/100
Do you have enough opportunities to go on outings and special events?
This facility81/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility78/100
Do you spend too much time waiting for things to begin? *
This facility77/100
Do you have something to look forward to most days?
This facility73/100
Are there enjoyable things to do on the weekends, if you want?
This facility65/100
Do you feel as connected to the outside community as you want to be?
This facility52/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you get enough to eat here?
This facility97/100
Do you like the food here?
This facility87/100
Do you look forward to mealtimes?
This facility85/100
Does the menu change often enough?
This facility84/100
Can you ask for different food to be added to the menu?
This facility81/100
Do you get enough fresh fruits and vegetables here?
This facility68/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
1.4 miles from city center
Estimated distance in miles from Hilliard's city center to The Inn at Library Way's address, calculated via Google Maps.
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Info below is compiled from the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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A score out of 100 based on in-person interviews with residents, conducted by an independent third party on behalf of the Ohio Department of Aging. Residents are asked about staff, activities, meals, administration, and overall experience. <em>Source: Ohio Long-Term Care Quality Navigator</em>
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Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
| |
|---|---|---|---|---|---|---|---|---|---|---|
| The Coventry Senior Living | AL IL MC | Upper Arlington (Kingsdale Center) | 162 | Yes |
68
Facility
68
OH AVG
41
Rank
#52 / 424 | Studio / 1 Bed / 2 Bed | - | Fran Herrick | 93 | 2
Facility
2
OH AVG
6
Rank
#1 / 151 |
| The Inn at Library Way | AL MC | Hilliard | 127 | No |
21
Facility
21
OH AVG
41
Rank
#333 / 424 | Suite | - | Kelly Potts | 86 | 4
Facility
4
OH AVG
6
Rank
#1 / 151 |
| Carriage Court Senior Living | AL MC | Hilliard | - | Yes |
63
Facility
63
OH AVG
41
Rank
#76 / 424 | - | A+ | - | - | - |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other OH assisted living community we track that reports that metric, not just the 3 on this page. See how we rank facilities
The Inn at Library Way is located in Hilliard, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Lauren Severs is the Director of Nursing at The Inn at Library Way.
The Inn at Library Way has a walk score of 21. Car-dependent. Most errands require a car, with limited nearby walkable options.
No, The Inn at Library Way has a no-pet policy.
The team at The Inn at Library Way can be reached at KPOTTS@INNATLIBRARYWAY.COM.
Kelly Potts is the administrator of The Inn at Library Way.
The Inn at Library Way has 127 beds.
The Inn at Library Way has had 4 reported citations according to records from Ohio Department of Aging (ODA).
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