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The Oaks
Assisted Living & Memory Care · Salem, VA
Residents biking in front of the facility exterior Two people walking in front of a senior living facility Well-maintained outdoor view of residential cottages Bicycles lined up in front of a charming building Two residents enjoying the garden seating area Interior view of a welcoming common area with floral decor Set dining table in a modern dining room Bright, welcoming entryway with floral artwork Outdoor dining setup by the lake with umbrella and chairs Cozy common area with seating and a fireplace Scenic view of a tranquil lake surrounded by trees Outdoor seating area with a view of the lake A beautifully arranged breakfast of waffles and fresh fruit

The Oaks

Assisted Living & Memory Care · Salem, VA
3706 Knollridge Road, Salem, VA 24153 View map
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Overview of The Oaks

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The Oaks is an assisted living community managed by administrator Deborah Conway in Salem, Virginia. With 80 licensed beds, the community currently operates at an occupancy rate of approximately 76%, which is roughly in line with the Virginia statewide average.

Across four total inspections, including the initial licensing in September 2023 and subsequent renewals in December 2023, February 2024, and February 2025, zero violations were cited during any visit. Additionally, no complaint investigations have been conducted, and no deficiencies appear anywhere in the official inspection record. This unbroken compliance history across every regulatory visit since opening signifies an uncommon yet meaningful signal of operational consistency.

The Oaks is a good option for older adults seeking assisted living in Salem who value a proven compliance record, a moderately sized community, and current room availability. With zero deficiencies identified in every inspection to date, including multiple renewals, this community is favorably relative to most assisted living providers in Virginia.

Facility Direct Line (540) 380-6544
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By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 80 Rank #180 / 311Bed count — State benchmarkedThis assisted living community is ranked 180th out of 311 assisted living communities we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Virginia that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #35 / 336Walk Score — State benchmarkedThis assisted living community is ranked 35th out of 336 assisted living communities we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Virginia that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
80 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #98 / 249Occupancy rate — State benchmarkedThis assisted living community is ranked 98th out of 249 assisted living communities we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 249. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Virginia that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
76.3% This home usually has availability
Higher than the Virginia average: 69.8%
Occupied beds
61 / 80

About this community

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationMarch 31, 2027
QualificationNon-Ambulatory | Assisted Living

Ownership & Operating Entity

The Oaks is administered by Deborah Conway.

Contact Information

Business Hours- ,

Amenities & Lifestyle

Specific ProgramsLodging, Suites & Cottages, Experiences, Pet Friendly, Offers, Packages, Add-Ons, Gift Certificates, Weddings, The Oak Room, Dining Calendar

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Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2023 · 3 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 0 deficiencies 0 complaints 4 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Virginia state average
Overall vs. VA average 0 Worse No metrics in this bucket. 3 Better Metrics better than Virginia average:
• Total deficiencies (100% below)
• Total complaints (100% below)
• Complaints per year (100% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 032 This facility has 100% fewer total deficiencies than a typical Virginia assisted living residence (0 vs. VA avg 32).↓ 100% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 414 This facility has had 71% fewer total inspections than the Virginia average (4 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 71% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 07 This facility has 100% fewer total complaints than a typical Virginia assisted living residence (0 vs. VA avg 7).↓ 100% better
Complaints per year Info Average complaints per year since 2023. 02.3 This facility has 100% fewer complaints per year than a typical Virginia assisted living residence (0 vs. VA avg 2.3).↓ 100% better
Show Inspection Reports

Places of interest near The Oaks

Address 0.0 miles from city center Info Estimated distance in miles from Salem's city center to The Oaks's address, calculated via Google Maps.

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Address

Compare Assisted Living around the area

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Brookdale Staunton
AL
MC
Staunton
144
Facility 144
VA AVG 94
Rank #40 / 311
Yes
16
Facility 16
VA AVG 45
Rank #287 / 336
Studio / 1 Bed / 2 BedApril Sprouse
66.7%
Facility 66.7%
VA AVG 69.8%
Rank #154 / 249
A+8
63%
Facility 63%
VA AVG 59.3%
Rank #157 / 303
0
Facility 0
VA AVG 7
Rank #1 / 303
9
Facility 9
VA AVG 32
Rank #67 / 248
1.1
Facility 1.1
VA AVG 2.3
Rank #60 / 248
The Wellington at Lake Manassas
AL
IL
MC
RC
Gainesville
140
Facility 140
VA AVG 94
Rank #41 / 311
Yes
44
Facility 44
VA AVG 45
Rank #169 / 336
Studio / 1 Bed / 2 BedBryan Lamartin
75.0%
Facility 75.0%
VA AVG 69.8%
Rank #108 / 249
-8
50%
Facility 50%
VA AVG 59.3%
Rank #88 / 303
2
Facility 2
VA AVG 7
Rank #105 / 303
6
Facility 6
VA AVG 32
Rank #46 / 248
0.8
Facility 0.8
VA AVG 2.3
Rank #41 / 248
Our Lady Of Peace
AL
MC
NH
Charlottesville
140
Facility 140
VA AVG 94
Rank #41 / 311
No
99
Facility 99
VA AVG 45
Rank #1 / 336
-Rachel Lindberg
99.3%
Facility 99.3%
VA AVG 69.8%
Rank #7 / 249
-5
20%
Facility 20%
VA AVG 59.3%
Rank #22 / 303
3
Facility 3
VA AVG 7
Rank #139 / 303
8
Facility 8
VA AVG 32
Rank #58 / 248
1.6
Facility 1.6
VA AVG 2.3
Rank #85 / 248
The Oaks
AL
MC
Salem
80
Facility 80
VA AVG 94
Rank #180 / 311
No
80
Facility 80
VA AVG 45
Rank #35 / 336
-Deborah Conway
76.3%
Facility 76.3%
VA AVG 69.8%
Rank #98 / 249
-4
0%
Facility 0%
VA AVG 59.3%
Rank #1 / 303
0
Facility 0
VA AVG 7
Rank #1 / 303
0
Facility 0
VA AVG 32
Rank #1 / 248
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 248
Brookdale Roanoke
AL
MC
Sw Roanoke (Gaymont)56Yes 38 StudioAaron Rice 98.2% A+1346%4161.2

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other VA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about The Oaks

Is The Oaks in a walkable area?

The Oaks has a walk score of 80. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

When does The Oaks's license expire?

According to VA state health department records, The Oaks's license expires on March 31, 2027.

What is the occupancy rate at The Oaks?

The Oaks's occupancy is 76.3%.

Are pets allowed at The Oaks?

No, The Oaks has a no-pet policy.

Who is the administrator of The Oaks?

Deborah Conway is the administrator of The Oaks.

How many beds does The Oaks have?

The Oaks has 80 beds.

Has The Oaks had any deficiencies?

The Oaks has no reported deficiencies according to records from Virginia Department of Social Services (VDSS).

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