(888) 927-9409
Contact Us Call
(888) 927-9409
The Oaks
Assisted Living & Memory Care · Salem, VA
Couple walking in front of a residential facility. Bicycles lined up outside a facility Bright, inviting common area with seating and a fireplace. Welcoming entrance with floral art and modern decor. Outdoor seating area overlooking a lake

The Oaks

Assisted Living & Memory Care · Salem, VA
3706 Knollridge Road, Salem, VA 24153 View map
Calculator: See prices in your area
Explore Open Rooms

Overview of The Oaks

Facebook Instagram

The Oaks offers assisted living and memory care in Salem, VA. Assisted living includes help with daily tasks such as dressing, bathing, and medication. Memory care provides a secured setting with supervision for someone at risk of wandering.

The community may be a good fit for a resident whose needs could grow over time, since the two care levels allow a move within the community without starting over socially. The Oaks has 80 beds. A Walk Score of 80 means the area is very walkable, with most errands possible on foot, so a resident who no longer drives can still get out independently. Deborah Conway serves as the administrator.

Facility Direct Line (540) 380-6544
Facebook Instagram
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 80 Rank #180 / 311Bed count — State benchmarkedThis assisted living community is ranked 180th out of 311 assisted living communities we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Virginia that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #35 / 336Walk Score — State benchmarkedThis assisted living community is ranked 35th out of 336 assisted living communities we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Virginia that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
80 / 100

About this community

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationMarch 31, 2027
QualificationNon-Ambulatory | Assisted Living

Ownership & Operating Entity

The Oaks is administered by Deborah Conway.

Contact Information

Business Hours- ,

Contact The Oaks

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2023 · 3 years of data These figures come from state-published inspection data.
Includes all inspection records for this property, which could include management/ownership changes. 0 complaints 5 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Virginia state average
Overall vs. VA average 0 Worse No metrics in this bucket. 4 Better Metrics better than Virginia average:
• Inspections with deficiencies (89% below)
• Inspection deficiency rate (66% below)
• Total complaints (100% below)
• Complaints per year (100% below)

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 514 This facility has had 64% fewer total inspections than the Virginia average (5 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 64% fewer
Inspections with deficiencies Info Inspections that uncovered at least one regulatory deficiency. 19 This facility has 89% fewer inspections with deficiencies than a typical Virginia assisted living residence (1 vs. VA avg 9).↓ 89% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 20%59% This facility has 39 percentage points lower inspection deficiency rate than a typical Virginia assisted living residence (20% vs. VA avg 59%).↓ 39% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 07 This facility has 100% fewer total complaints than a typical Virginia assisted living residence (0 vs. VA avg 7).↓ 100% better
Complaints per year Info Average complaints per year since 2023. 02.3 This facility has 100% fewer complaints per year than a typical Virginia assisted living residence (0 vs. VA avg 2.3).↓ 100% better
Show Inspection Reports

Places of interest near The Oaks

Address 0.0 miles from city center Info Estimated distance in miles from Salem's city center to The Oaks's address, calculated via Google Maps.

Calculate Travel Distance to The Oaks

Add your location

Address

Compare Assisted Living around the area

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Brookdale Staunton
AL
MC
Staunton
144
Facility 144
VA AVG 94
Rank #40 / 311
Yes
16
Facility 16
VA AVG 45
Rank #287 / 336
Studio / 1 Bed / 2 BedApril Sprouse
66.7%
Facility 66.7%
VA AVG 69.8%
Rank #154 / 249
A+8
63%
Facility 63%
VA AVG 59.3%
Rank #157 / 303
0
Facility 0
VA AVG 7
Rank #1 / 303
9
Facility 9
VA AVG 32
Rank #67 / 248
1.1
Facility 1.1
VA AVG 2.3
Rank #60 / 248
The Wellington at Lake Manassas
AL
IL
MC
RC
Gainesville
140
Facility 140
VA AVG 94
Rank #41 / 311
Yes
44
Facility 44
VA AVG 45
Rank #169 / 336
Studio / 1 Bed / 2 BedBryan Lamartin
75.0%
Facility 75.0%
VA AVG 69.8%
Rank #108 / 249
-8
50%
Facility 50%
VA AVG 59.3%
Rank #88 / 303
2
Facility 2
VA AVG 7
Rank #105 / 303
6
Facility 6
VA AVG 32
Rank #46 / 248
0.8
Facility 0.8
VA AVG 2.3
Rank #41 / 248
Our Lady Of Peace
AL
MC
NH
Charlottesville
140
Facility 140
VA AVG 94
Rank #41 / 311
No
99
Facility 99
VA AVG 45
Rank #1 / 336
-Rachel Lindberg
99.3%
Facility 99.3%
VA AVG 69.8%
Rank #7 / 249
-5
20%
Facility 20%
VA AVG 59.3%
Rank #22 / 303
3
Facility 3
VA AVG 7
Rank #139 / 303
8
Facility 8
VA AVG 32
Rank #58 / 248
1.6
Facility 1.6
VA AVG 2.3
Rank #85 / 248
The Oaks
AL
MC
Salem
80
Facility 80
VA AVG 94
Rank #180 / 311
No
80
Facility 80
VA AVG 45
Rank #35 / 336
-Deborah Conway--5
20%
Facility 20%
VA AVG 59.3%
Rank #22 / 303
0
Facility 0
VA AVG 7
Rank #1 / 303
--
Brookdale Roanoke
AL
MC
Sw Roanoke (Gaymont)56Yes 38 StudioAaron Rice 98.2% A+1346%4161.2

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other VA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

View all Nearby Homes

Frequently Asked Questions about The Oaks

Is The Oaks in a walkable area?

The Oaks has a walk score of 80. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

When does The Oaks's license expire?

According to VA state health department records, The Oaks's license expires on March 31, 2027.

Are pets allowed at The Oaks?

No, The Oaks has a no-pet policy.

Who is the administrator of The Oaks?

Deborah Conway is the administrator of The Oaks.

How many beds does The Oaks have?

The Oaks has 80 beds.

Are there photos of The Oaks?

Yes — there are 5 photos of The Oaks in the photo gallery on this page.

What levels of care does The Oaks provide?

The Oaks offers Assisted Living & Memory Care.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Updated on
Pricing
More
More Actions
Contact Contact Map Book a Tour Let's Chat