The Phoenix at Lake Joy
Assisted Living, Memory Care & Respite Care · Warner Robins, GA
The Phoenix at Lake Joy
Assisted Living, Memory Care & Respite Care · Warner Robins, GA
Located at 100 Lake Crossing Drive in Houston County, Warner Robins, Georgia, The Phoenix at Lake Joy is a senior living community offering assisted living, memory care, and respite care. The community provides several levels of support, so residents can remain in one location as their care needs change over time.
The community has 102 beds, making it one of the larger senior living communities in the Warner Robins area. Residents can choose from studio, companion, suite, one-bedroom, and two-bedroom residences. The Phoenix at Lake Joy has served residents for 7 years. Phillip McClanahan serves as the administrator, and Kerri Kitchens is the Executive Director, overseeing the community’s daily operations and resident care.
Residents have access to an on-site movie theater, a library, complimentary Wi-Fi throughout the community, and fireside seating areas for residents and visitors. Each residence has an emergency call system. Gourmet meals are prepared daily. The community provides transportation services along with fitness and recreation programs.
State inspections conducted by the Georgia Department of Community Health include both routine surveys and complaint investigations. Inspection records have included periods of compliance and findings related to staffing levels and care practices within the memory care program.
Families touring the memory care area should ask about current staffing levels and supervision practices. The neighborhood has a Walk Score of 24, which is car-dependent. Most errands and outings require a vehicle.
102-bed community Rank #187 / 664Bed count — State benchmarkedThis home is ranked 187th out of 664 homes in Georgia for bed count. Shows this facility's certified or reported bed count compared to other Georgia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Georgia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
7 years in operation Rank #392 / 671Years in operation — State benchmarkedThis home is ranked 392nd out of 671 homes in Georgia for years in operation. Shows how long this facility has been in operation compared to other Georgia facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Georgia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 24 / 100 Rank #587 / 870Walk Score — State benchmarkedThis home is ranked 587th out of 870 homes in Georgia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Georgia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Georgia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeAssisted Living Community
IssuanceJanuary 23, 2019
CountyHouston
The Phoenix at Lake Joy is administered by Phillip Mcclanahan.
Staffing
Key information about the people who lead and staff this community.
ContactMs. Kerri Kitchens, Executive Director (per BBB, record updated Jul 2026)
Inspection History
In Georgia, the Department of Community Health, Healthcare Facility Regulation Division conducts unannounced inspections to ensure facilities adhere to state health and safety requirements.
Since 2019 · 7 years of data
29 deficiencies
25 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2019 vs. Georgia state average
Overall vs. GA average
1 Worse
Metrics worse than Georgia average:
• Total deficiencies (38% above) 1 At Avg Metrics at Georgia average:
• Deficiencies per inspection (at GA avg) 0 Better No metrics in this bucket.
• Total deficiencies (38% above) 1 At Avg Metrics at Georgia average:
• Deficiencies per inspection (at GA avg) 0 Better No metrics in this bucket.
Deficiencies
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 29 | 21 | This facility has 38% more total deficiencies than a typical Georgia assisted living residence (29 vs. GA avg 21).↑ 38% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.2 | 1.2 | This facility has deficiencies per inspection in line with the Georgia average (1.2 vs. GA avg 1.2).— At avg |
Inspections
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 25 | 17 | This facility has had 47% more total inspections than the Georgia average (25 vs. GA avg 17). More inspections can mean more regulatory scrutiny rather than worse care.↑ 47% more |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The most recent inspection on June 23, 2025, found no rule violations during a complaint investigation.
- A substantiated complaint on November 15, 2023, found failures in medication administration and resident supervision resulting in a resident found unresponsive on the floor.
- Multiple past investigations documented ongoing staffing shortages in the memory care unit, leading to inadequate supervision, resident falls, and failure to meet care needs.
What does this home offer?
Pets Allowed
Housing Options: Studio / Companion / Suite / 1 Bed / 2 Bed
Transportation Services
Fitness and Recreation
Living Spaces & Floor Plans for The Phoenix at Lake Joy
Places of interest near The Phoenix at Lake Joy
4.9 miles from city center
Estimated distance in miles from Warner Robins's city center to The Phoenix at Lake Joy's address, calculated via Google Maps.
Calculate Travel Distance to The Phoenix at Lake Joy
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Compare Assisted Living around Warner Robins
Info below is compiled from the GA Dept. of Community Health (DCH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| The Phoenix at Lake Joy | AL MC RC | Warner Robins (Lake Crossing Drive) | 102
Facility
102
GA AVG
87
Rank
#187 / 664 | Yes |
24
Facility
24
GA AVG
39
Rank
#587 / 870 | Studio / Companion / Suite / 1 Bed / 2 Bed | 7
Facility
7
GA AVG
14
Rank
#392 / 671 | A+ | Phillip Mcclanahan | 25 | 29
Facility
29
GA AVG
21
Rank
#409 / 483 | 1.2
Facility
1.2
GA AVG
1.2
Rank
#337 / 483 |
| Summer‘s Landing of Warner Robins | AL IL MC | Warner Robins (Sandpiper Apartments) | 88
Facility
88
GA AVG
87
Rank
#297 / 664 | No |
32
Facility
32
GA AVG
39
Rank
#508 / 870 | - | 28
Facility
28
GA AVG
14
Rank
#99 / 671 | A+ | Kim Pitsenbarger | 10 | 1
Facility
1
GA AVG
21
Rank
#92 / 483 | 0.1
Facility
0.1
GA AVG
1.2
Rank
#92 / 483 |
| The Canopy at Warner Robins | AL MC | Warner Robins | 72
Facility
72
GA AVG
87
Rank
#371 / 664 | Yes |
31
Facility
31
GA AVG
39
Rank
#522 / 870 | - | 6
Facility
6
GA AVG
14
Rank
#446 / 671 | - | Tonia Arrington-Vance | 18 | 6
Facility
6
GA AVG
21
Rank
#229 / 483 | 0.3
Facility
0.3
GA AVG
1.2
Rank
#129 / 483 |
| Antebellum Grove Senior Living | AL MC RESC RC | Warner Robins | 69
Facility
69
GA AVG
87
Rank
#407 / 664 | Yes |
26
Facility
26
GA AVG
39
Rank
#568 / 870 | Private / Companion Suites | 27
Facility
27
GA AVG
14
Rank
#106 / 671 | - | Christa Bourne | 7 | 4
Facility
4
GA AVG
21
Rank
#184 / 483 | 0.6
Facility
0.6
GA AVG
1.2
Rank
#219 / 483 |
| The Oaks at Willow Lake Senior Living | AL RC | Warner Robins | 24
Facility
24
GA AVG
87
Rank
#604 / 664 | No |
35
Facility
35
GA AVG
39
Rank
#485 / 870 | - | 4
Facility
4
GA AVG
14
Rank
#529 / 671 | - | William Windham | 2 | -
Facility
-
GA AVG
21
Rank
#1 / 483 | 0.0
Facility
0.0
GA AVG
1.2
Rank
#1 / 483 |
Financial Assistance for
Assisted Living in Georgia
The Phoenix at Lake Joy is located in Warner Robins, Georgia.
Here are the financial assistance programs available to residents in Georgia.
More homes from the same operator
Operated by
Phoenix SL
Frequently Asked Questions about The Phoenix at Lake Joy
What neighborhood is The Phoenix at Lake Joy in?
The Phoenix at Lake Joy is in the Lake Crossing Drive neighborhood of Warner Robins.
Is The Phoenix at Lake Joy in a walkable area?
The Phoenix at Lake Joy has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.
How long has The Phoenix at Lake Joy been in business?
The Phoenix at Lake Joy has been operating for approximately 7 years, based on available licensing and registration records.
Are pets allowed at The Phoenix at Lake Joy?
Yes, The Phoenix at Lake Joy allows residents to bring their pets.
Who is the administrator of The Phoenix at Lake Joy?
Phillip McClanahan is the administrator of The Phoenix at Lake Joy.
How many beds does The Phoenix at Lake Joy have?
The Phoenix at Lake Joy has 102 beds.
Are there photos of The Phoenix at Lake Joy?
Yes — there are 5 photos of The Phoenix at Lake Joy in the photo gallery on this page.
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