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The Pines on Carmel Senior Living
Assisted Living, Memory Care & Respite Care · Charlotte, NC
Exterior view of the facility with a porch and landscaping Outdoor courtyard with landscaped gardens and pathways Interior common area with seating and natural light Bright, airy shared bedroom in a senior living facility Dining area with tables and chairs, bright and welcoming

The Pines on Carmel Senior Living

Assisted Living, Memory Care & Respite Care · Charlotte, NC
5820 Carmel Rd, Charlotte, NC 28226 View map Calculator: See prices in your area
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Overview of The Pines on Carmel Senior Living

Located in south Charlotte, North Carolina, The Pines on Carmel Senior Living is a single-story community offering assisted living, memory care, and respite care in one location. The community has 125 beds. It offers studio and two-bedroom residences to support a wide range of care needs, from short-term respite stays to long-term memory care.

The community is about 8. 9 miles from downtown Charlotte and less than 2 miles from Atrium Health Pineville. Residents and families have convenient access to nearby hospital care when needed. The neighborhood has a Walk Score of 35, which is somewhat walkable. A few nearby shops and services can be reached on foot, while most errands and outings require a car. Residents also have access to transportation services, along with fitness and recreation programs that encourage an active lifestyle.

State inspections conducted by North Carolina’s Division of Health Service Regulation have focused on medication management. These include how physician orders and therapeutic diets are carried out and documented. Inspection records have also included complaints involving resident supervision and monitoring for individuals at risk of wandering. A separate construction-related item was reviewed during a follow-up survey and confirmed as corrected.

The community welcomes pets, allowing residents to keep a companion animal after moving in. Families considering The Pines on Carmel Senior Living should ask about current staffing levels, memory care supervision practices, and how residents with changing care needs are supported daily.

Facility Direct Line (704) 544-4979
Facility Direct Line (704) 544-4979
By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 125 Rank #22 / 368Bed count — State benchmarkedThis home is ranked 22nd out of 368 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation. Rank #244 / 508Walk Score — State benchmarkedThis home is ranked 244th out of 508 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
35 / 100
Residents per day Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
24

About this community

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-168

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactTerri Baker, Director of Licensing (per state records, record updated Jul 2026)

Contact The Pines on Carmel Senior Living

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 92 deficiencies 20 inspections 3 penalties $32.9K fined 36 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility
  • Penalties Civil monetary penalties on record.
    3
  • Total amount fined Total dollar amount of penalties issued.
    $32.9k
Data reflects the most recent 11 years (since 2015).
  • 2023-06-28 $2,000 Paid in Full
  • 2023-09-19 $28,875 Paid in Full
  • 2024-05-06 $2,000 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 2 Worse Metrics worse than North Carolina average:
• Total deficiencies (100% above)
• Inspection deficiency rate (3% above) 1 At Avg Metrics at North Carolina average:
• Inspections with deficiencies (at NC avg) 1 Better Metrics better than North Carolina average:
• Deficiencies per inspection (8% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 9246 This facility has 100% more total deficiencies than a typical North Carolina assisted living residence (92 vs. NC avg 46).↑ 100% worse
Deficiencies per inspection Info Average deficiencies per inspection. 4.65.01 This facility has 8% fewer deficiencies per inspection than a typical North Carolina assisted living residence (4.6 vs. NC avg 5.01).↓ 8% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 2021 This facility has had 5% fewer total inspections than the North Carolina average (20 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 5% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 1919 This facility has inspections with deficiencies in line with the North Carolina average (19 vs. NC avg 19).— At avg
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 95%92% This facility has 3 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (95% vs. NC avg 92%).↑ 3% worse
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
2/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
83.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Places of interest near The Pines on Carmel Senior Living

Address 8.9 miles from city center Info Estimated distance in miles from Charlotte's city center to The Pines on Carmel Senior Living's address, calculated via Google Maps. — 1.84 miles to nearest hospital (Atrium Health Pineville)

Calculate Travel Distance to The Pines on Carmel Senior Living

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Address

Compare Assisted Living around Charlotte

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
The Pines on Carmel Senior Living
AL
MC
RC
Charlotte
125
Facility 125
NC AVG 70
Rank #22 / 368
Yes
35
Facility 35
NC AVG 35
Rank #244 / 508
--
83.50/200
Facility 83.50/200
NC AVG 92.2
Rank #288 / 321
20
95%
Facility 95%
NC AVG 91.8%
Rank #131 / 333
Studio / 2 Bed
Terrabella Lake Norman
AL
IL
MC
Mooresville
120
Facility 120
NC AVG 70
Rank #29 / 368
Yes
46
Facility 46
NC AVG 35
Rank #173 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
C+
96.00/200
Facility 96.00/200
NC AVG 92.2
Rank #205 / 321
13
92%
Facility 92%
NC AVG 91.8%
Rank #97 / 333
Suite / 1 Bed / 2 Bed
Brookdale South Charlotte
AL
MC
Charlotte (Wessex Square)
82
Facility 82
NC AVG 70
Rank #126 / 368
Yes
16
Facility 16
NC AVG 35
Rank #384 / 508
74.4%
Facility 74.4%
NC AVG 69.5%
Rank #109 / 213
A+
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 321
7
86%
Facility 86%
NC AVG 91.8%
Rank #53 / 333
Private Rooms / Semi-Private Rooms
Terrabella Little Avenue
AL
MC
Charlotte (Carmel)
62
Facility 62
NC AVG 70
Rank #206 / 368
Yes
72
Facility 72
NC AVG 35
Rank #21 / 508
98.4%
Facility 98.4%
NC AVG 69.5%
Rank #33 / 213
-
88.50/200
Facility 88.50/200
NC AVG 92.2
Rank #270 / 321
13
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Suite
Merrywood on Park
AL
IL
NH
Charlotte (Ashbrook - Clawson Village)
20
Facility 20
NC AVG 70
Rank #312 / 368
Yes
57
Facility 57
NC AVG 35
Rank #94 / 508
80.0%
Facility 80.0%
NC AVG 69.5%
Rank #85 / 213
A+
97.00/200
Facility 97.00/200
NC AVG 92.2
Rank #189 / 321
10
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / 1 Bed / 2 Bed

Rank badges are statewide: each community is ranked against every NC community we track that reports that metric, not just the 5 on this page. See how we rank facilities

View all Nearby Homes

Financial Assistance for
Assisted Living in North Carolina

The Pines on Carmel Senior Living is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about The Pines on Carmel Senior Living

Is The Pines on Carmel Senior Living in a walkable area?

The Pines on Carmel Senior Living has a walk score of 35. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of The Pines on Carmel Senior Living?

According to NC state health department records, The Pines on Carmel Senior Living's license number is HAL-060-168.

Are pets allowed at The Pines on Carmel Senior Living?

Yes, The Pines on Carmel Senior Living allows residents to bring their pets.

How many beds does The Pines on Carmel Senior Living have?

The Pines on Carmel Senior Living has 125 beds.

How much does The Pines on Carmel Senior Living cost per month?

Pricing at The Pines on Carmel Senior Living starts at $3,300 per month, with rates varying by floorplan and additional care needs.

Has The Pines on Carmel Senior Living had any deficiencies?

The Pines on Carmel Senior Living has had 92 reported deficiencies according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of The Pines on Carmel Senior Living?

Yes — there are 5 photos of The Pines on Carmel Senior Living in the photo gallery on this page.

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