The Pines on Carmel Senior Living
Assisted Living, Memory Care & Respite Care · Charlotte, NC
The Pines on Carmel Senior Living
Assisted Living, Memory Care & Respite Care · Charlotte, NC
The Pines on Carmel Senior Living is a captivating community that caters to individuals seeking various senior living options. Whether you require assisted living, memory care living, or simply a place to call home, this remarkable community has it all. Nestled in a picturesque setting, The Pines on Carmel offers a warm and inviting environment where residents can confidently embrace the next chapter of their lives.
With specialized programs and services designed to support those with memory-related challenges, they create a nurturing and secure environment where residents can thrive. The commitment to excellence extends to their assisted living places as well, ensuring that residents receive the highest level of care and support tailored to their individual needs. Within this exceptional community, you’ll find a wealth of amenities and services that enhance the overall living experience. From beautifully appointed apartments to engaging activities and events, there is something for everyone to enjoy. The compassionate and dedicated staff is available around the clock, providing peace of mind and reassurance to both residents and their loved ones.
125-bed community Rank #29 / 390Bed count — State benchmarkedThis home is ranked 29th out of 390 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 35 / 100 Rank #260 / 572Walk Score — State benchmarkedThis home is ranked 260th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
StatusActive
CountyMecklenburg
License NumberHAL-060-168
Staffing
Key information about the people who lead and staff this community.
ContactTerri Baker, Director of Licensing
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2015 · 11 years of data
92 deficiencies
40 inspections
3 penalties
$32.9K fined
36 inspections with deficiencies
Penalties
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This Facility
NC Average
vs. NC Avg-
31↑ 200% higher than NC avg
-
$32.9k$2k↑ 1544% higher than NC avg
Data reflects the most recent 11 years (since 2015).
- 2023-06-28 $2,000 Paid in Full
- 2023-09-19 $28,875 Paid in Full
- 2024-05-06 $2,000 Paid in Full
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. North Carolina state average
Overall vs. NC average
5 Worse
Metrics worse than North Carolina average:
• Total deficiencies (100% above)
• Deficiencies per year (100% above)
• Deficiencies per inspection (5% above)
• Total inspections (90% above)
• Inspections with deficiencies (89% above) 1 At Avg Metrics at North Carolina average:
• Inspection deficiency rate (at NC avg) 0 Better No metrics in this bucket.
• Total deficiencies (100% above)
• Deficiencies per year (100% above)
• Deficiencies per inspection (5% above)
• Total inspections (90% above)
• Inspections with deficiencies (89% above) 1 At Avg Metrics at North Carolina average:
• Inspection deficiency rate (at NC avg) 0 Better No metrics in this bucket.
Latest Inspection
July 10, 2025
Monitoring
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 92 | 46 | This facility has 100% more total deficiencies than a typical North Carolina assisted living residence (92 vs. NC avg 46).↑ 100% worse |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 8.4 | 4.2 | This facility has 100% more deficiencies per year than a typical North Carolina assisted living residence (8.4 vs. NC avg 4.2).↑ 100% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.3 | 2.2 | This facility has 5% more deficiencies per inspection than a typical North Carolina assisted living residence (2.3 vs. NC avg 2.2).↑ 5% worse |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 40 | 21 | This facility has 90% more total inspections than a typical North Carolina assisted living residence (40 vs. NC avg 21).↑ 90% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 36 | 19 | This facility has 89% more inspections with deficiencies than a typical North Carolina assisted living residence (36 vs. NC avg 19).↑ 89% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 90% | 90% | This facility has inspection deficiency rate in line with the North Carolina average (90 vs. NC avg 90).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The June 25, 2025 follow-up survey confirmed all previously cited construction deficiencies were corrected with no further action required.
- The March 27, 2025 annual inspection found 8 deficiencies in medication management, including failure to notify PCPs, implement orders, serve therapeutic diets, and secure medications.
- Multiple substantiated complaints from 2023 to 2025 documented repeated failures to provide adequate supervision for residents at risk of elopement, resulting in several elopements and substantial risk of harm.
What does this home offer?
Pets Allowed
Housing Options: Studio / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Places of interest near The Pines on Carmel Senior Living
24.0 miles from city center
Estimated distance in miles from Charlotte's city center to The Pines on Carmel Senior Living's address, calculated via Google Maps.
— 1.84 miles to nearest hospital (Atrium Health Pineville)
Calculate Travel Distance to The Pines on Carmel Senior Living
Add your location
Financial Assistance for
Assisted Living in North Carolina
The Pines on Carmel Senior Living is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Compare Assisted Living around Charlotte
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| The Pines on Carmel Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Charlotte (Carmel) | 125
Facility
125
NC AVG
72
Rank
#29 / 390 | Yes |
35
Facility
35
NC AVG
33
Rank
#260 / 572 | - | - | 83.50/200
Facility
83.50/200
NC AVG
92.2
Rank
#289 / 322 | 40 | 90%
Facility
90%
NC AVG
76.2%
Rank
#298 / 335 | Studio / 2 Bed | |
| Charter Senior Living of Charlotte |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Charlotte (Wendover - Sedgewood) | 104
Facility
104
NC AVG
72
Rank
#71 / 390 | Yes |
22
Facility
22
NC AVG
33
Rank
#360 / 572 |
68.3%
Facility
68.3%
NC AVG
69.9%
Rank
#142 / 246 | A+ | 90.75/200
Facility
90.75/200
NC AVG
92.2
Rank
#260 / 322 | 34 | 97.1%
Facility
97.1%
NC AVG
76.2%
Rank
#325 / 335 | Studio / 1 Bed | |
| Brookdale South Charlotte |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Wessex Square) | 82
Facility
82
NC AVG
72
Rank
#145 / 390 | Yes |
16
Facility
16
NC AVG
33
Rank
#407 / 572 |
74.4%
Facility
74.4%
NC AVG
69.9%
Rank
#122 / 246 | A+ | 101.50/200
Facility
101.50/200
NC AVG
92.2
Rank
#103 / 322 | 20 | 80%
Facility
80%
NC AVG
76.2%
Rank
#169 / 335 | Studio / 2 Bed | |
| Brookdale Carriage Club Providence |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Charlotte (Olde Providence North) | 77
Facility
77
NC AVG
72
Rank
#168 / 390 | Yes |
12
Facility
12
NC AVG
33
Rank
#440 / 572 |
71.5%
Facility
71.5%
NC AVG
69.9%
Rank
#135 / 246 | A+ | 98.75/200
Facility
98.75/200
NC AVG
92.2
Rank
#167 / 322 | 15 | 80%
Facility
80%
NC AVG
76.2%
Rank
#169 / 335 | Studio / 2 Bed | |
| Brookdale Charlotte East |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Charlotte (Eastland - Wilora Lake) | 50
Facility
50
NC AVG
72
Rank
#295 / 390 | Yes |
24
Facility
24
NC AVG
33
Rank
#349 / 572 | - | A+ | 104.50/200
Facility
104.50/200
NC AVG
92.2
Rank
#20 / 322 | 19 | 73.7%
Facility
73.7%
NC AVG
76.2%
Rank
#115 / 335 | Studio / 1 Bed / 2 Bed |
Frequently Asked Questions about The Pines on Carmel Senior Living
What neighborhood is The Pines on Carmel Senior Living in?
The Pines on Carmel Senior Living is in the Carmel neighborhood of Charlotte.
Is The Pines on Carmel Senior Living in a walkable area?
The Pines on Carmel Senior Living has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of The Pines on Carmel Senior Living?
According to NC state health department records, The Pines on Carmel Senior Living's license number is HAL-060-168.
How many beds does The Pines on Carmel Senior Living have?
The Pines on Carmel Senior Living has 125 beds.
Are there photos of The Pines on Carmel Senior Living?
Yes — there are 5 photos of The Pines on Carmel Senior Living in the photo gallery on this page.
What is the address of The Pines on Carmel Senior Living?
The Pines on Carmel Senior Living is located at 5820 Carmel Rd, Charlotte, NC 28226, United States.
What is the phone number of The Pines on Carmel Senior Living?
(704) 544-4979 will put you in contact with the team at The Pines on Carmel Senior Living.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Updated on
Feedback
Write a review for The Pines on Carmel Senior Living
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
