The Reflections
Assisted Living, Independent Living & Memory Care · Battle Creek, MI
The Reflections
Assisted Living, Independent Living & Memory Care · Battle Creek, MI
Overview of The Reflections
The Reflections is a 45-bed assisted living facility at 14316 South Helmer Road in Battle Creek, Calhoun County, Michigan, operated by Battle Creek Assisted Living Operator, LLC. It serves residents aged 60 and above with assisted living and memory care services. Twenty-four-hour staffing includes licensed nurses and certified nursing assistants. Cortney Banker provides leadership, and the facility holds a BBB rating of A+.
The Reflections’ inspection record presents a mixed compliance picture that warrants attention. Over four years since 2020, the facility accumulated eight deficiencies at 2 per year, which is 62 percent better than Michigan’s state average of 5.2 annually. The apparent strength of this statistic, however, masks recent deterioration.
A May 2023 administrative review confirmed substantial compliance and renewal, yet only seven months later the June 2024 renewal inspection identified five deficiencies: medication administration planning for Resident A lacked detail regarding Lorazepam administration; the facility failed to conduct the annual tuberculosis risk assessment; employee competency checklists were incomplete for certain Resident Care Associates and Medication Technicians; items in the walk-in refrigerator lacked dates; and cleaning products remained unsecured in the dining room.
More significantly, a December 2022 complaint investigation substantiated serious violations of discharge procedures and medication administration: the facility discharged Resident D without providing written less than 24-hour notice and did not inform the resident or authorized representative of the right to file a complaint; staff failed to administer prescribed as-needed Risperdal despite documented agitation and aggression; the service plan contained no behavioral guidance or medication instructions. These findings point to lapses in clinical documentation and resident protection that transcend minor procedural lapses.
The facility’s November 2020 original licensing inspection found substantial compliance. No fines, immediate jeopardy findings, or suspensions are recorded. The license.
The deficiencies found in June 2024 represent a meaningful compliance deterioration from the May 2023 clean review. Likewise, inquiry into whether policies and procedures have been modified in response to the December 2022 discharge and medication administration violations is warranted before enrolling.
Families should ask about corrections since the June 2024 inspection regarding medication administration, tuberculosis risk assessments, employee competency, food labeling and storage, and hazardous material storage.
45-bed community Rank #276 / 431Bed count — State benchmarkedThis home is ranked 276th out of 431 homes in Michigan for Bed Count. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Michigan that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 8 / 100 Rank #621 / 703Walk Score — State benchmarkedThis home is ranked 621st out of 703 homes in Michigan for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Michigan facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Michigan that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeHomes For The Aged
StatusRegular
IssuanceAugust 1, 2026
ExpirationJuly 31, 2027
CountyCalhoun
License NumberAH130403566
Owner NameBattle Creek Assisted Living Operator, LLC
Staffing
Key information about the people who lead and staff this community.
ContactMs. Cortney Banker, Executive Director (per BBB, record updated Jul 2026)
Licensed Nurses/CNAs
24-Hour Staffing
Pets not allowed
Minimum Age60
Specific ProgramsApartment Options
Operating HoursMonday – Sunday: 24 hours
Inspection History
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
Since 2020 · 6 years of data
8 deficiencies
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. Michigan state average
Overall vs. MI average
0 Worse
No metrics in this bucket.
2 At Avg
Metrics at Michigan average:
• Total deficiencies (at MI avg)
• Deficiencies per year (at MI avg) 0 Better No metrics in this bucket.
• Total deficiencies (at MI avg)
• Deficiencies per year (at MI avg) 0 Better No metrics in this bucket.
Latest Inspection
June 7, 2024
Renewal
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 8 | This facility has total deficiencies in line with the Michigan average (8 vs. MI avg 8).— At avg |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 1.3 | 1.3 | This facility has deficiencies per year in line with the Michigan average (1.3 vs. MI avg 1.3).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- June 7, 2024 inspection found five deficiencies including incomplete medication instructions, missing tuberculosis risk assessment, and unsecured cleaning products in the dining room.
- December 27, 2022 complaint investigation substantiated improper discharge without required notice and failure to administer prescribed as needed Risperdal medication.
- May 10, 2023 administrative review confirmed substantial compliance and renewed the Home for the Aged license for 12 months.
Places of interest near The Reflections
3.6 miles from city center
Estimated distance in miles from Battle Creek's city center to The Reflections's address, calculated via Google Maps.
Calculate Travel Distance to The Reflections
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Compare Assisted Living around Battle Creek
The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
| The Heritage Assisted Living Community | AL IL MC | Battle Creek | 78
Facility
78
MI AVG
74
Rank
#188 / 431 | No |
8
Facility
8
MI AVG
39
Rank
#621 / 703 | - | - | - | 4 | 8
Facility
8
MI AVG
8
Rank
#201 / 330 | 2.0
Facility
2.0
MI AVG
1.6
Rank
#224 / 330 | - |
| Majestic Care of Battle Creek | AL HC HOS IL MC NH SNF | Battle Creek | 65
Facility
65
MI AVG
74
Rank
#226 / 431 | No |
20
Facility
20
MI AVG
39
Rank
#526 / 703 | - | - | - | - | - | - | - |
| The Reflections | AL IL MC | Battle Creek | 45
Facility
45
MI AVG
74
Rank
#276 / 431 | No |
8
Facility
8
MI AVG
39
Rank
#621 / 703 | - | - | A+ | 4 | 8
Facility
8
MI AVG
8
Rank
#201 / 330 | 2.0
Facility
2.0
MI AVG
1.6
Rank
#224 / 330 | - |
| Brookdale Battle Creek | AL IL MC NH SNF | Battle Creek | 20
Facility
20
MI AVG
74
Rank
#328 / 431 | Yes |
37
Facility
37
MI AVG
39
Rank
#352 / 703 | Suite | 48
Facility
48
MI AVG
22
Rank
#4 / 183 | A+ | 2 | -
Facility
-
MI AVG
8
Rank
#1 / 330 | 0.0
Facility
0.0
MI AVG
1.6
Rank
#1 / 330 | Brookdale Senior Living Communities, Inc |
| Bickford of Battle Creek | AL MC | Battle Creek | - | Yes |
21
Facility
21
MI AVG
39
Rank
#515 / 703 | Private Rooms | - | - | - | - | - | - |
Financial Assistance for
Assisted Living in Michigan
The Reflections is located in Battle Creek, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Frequently Asked Questions about The Reflections
Who is the owner of The Reflections?
The Reflections is legally operated by Battle Creek Assisted Living Operator, LLC.
Is The Reflections in a walkable area?
The Reflections has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of The Reflections?
According to MI state health department records, The Reflections's license number is AH130403566.
When does The Reflections's license expire?
According to MI state health department records, The Reflections's license expires on July 31, 2027.
Are pets allowed at The Reflections?
No, The Reflections has a no-pet policy.
How many beds does The Reflections have?
The Reflections has 45 beds.
What is the address of The Reflections?
The Reflections is located at 14316 S. Helmer Rd, Battle Creek, MI 49015.
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