The Reflections
Assisted Living, Independent Living & Memory Care · Battle Creek, MI
The Reflections
Assisted Living, Independent Living & Memory Care · Battle Creek, MI
Overview of The Reflections
The Reflections is a 45-bed assisted living facility at 14316 South Helmer Road in Battle Creek, Calhoun County, Michigan, operated by Battle Creek Assisted Living Operator, LLC. It serves residents aged 60 and above with assisted living and memory care services. Twenty-four-hour staffing includes licensed nurses and certified nursing assistants. Cortney Banker provides leadership, and the facility holds a BBB rating of A+.
The Reflections’ inspection record presents a mixed compliance picture that warrants attention. Over four years since 2020, the facility accumulated eight deficiencies at 2 per year, which is 62 percent better than Michigan’s state average of 5.2 annually. The apparent strength of this statistic, however, masks recent deterioration.
A May 2023 administrative review confirmed substantial compliance and renewal, yet only seven months later the June 2024 renewal inspection identified five deficiencies: medication administration planning for Resident A lacked detail regarding Lorazepam administration; the facility failed to conduct the annual tuberculosis risk assessment; employee competency checklists were incomplete for certain Resident Care Associates and Medication Technicians; items in the walk-in refrigerator lacked dates; and cleaning products remained unsecured in the dining room.
More significantly, a December 2022 complaint investigation substantiated serious violations of discharge procedures and medication administration: the facility discharged Resident D without providing written less than 24-hour notice and did not inform the resident or authorized representative of the right to file a complaint; staff failed to administer prescribed as-needed Risperdal despite documented agitation and aggression; the service plan contained no behavioral guidance or medication instructions. These findings point to lapses in clinical documentation and resident protection that transcend minor procedural lapses.
The facility’s November 2020 original licensing inspection found substantial compliance. No fines, immediate jeopardy findings, or suspensions are recorded. The license.
The deficiencies found in June 2024 represent a meaningful compliance deterioration from the May 2023 clean review. Likewise, inquiry into whether policies and procedures have been modified in response to the December 2022 discharge and medication administration violations is warranted before enrolling.
Families should ask about corrections since the June 2024 inspection regarding medication administration, tuberculosis risk assessments, employee competency, food labeling and storage, and hazardous material storage.
45-bed community Rank #275 / 429Bed count — State benchmarkedThis home is ranked 275th out of 429 homes we track in Michigan for bed count. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 8 / 100 Rank #617 / 676Walk Score — State benchmarkedThis home is ranked 617th out of 676 homes we track in Michigan for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Michigan facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeHomes For The Aged
StatusRegular
IssuanceAugust 1, 2026
ExpirationJuly 31, 2027
CountyCalhoun
License NumberAH130403566
Owner NameBattle Creek Assisted Living Operator, LLC
Licensed Nurses/CNAs
24-Hour Staffing
Pets not allowed
Minimum Age60
Specific ProgramsApartment Options
Operating HoursMonday – Sunday: 24 hours
Inspection History
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
Since 2020 · 6 years of data
These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability.
8 deficiencies
4 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. Michigan state average
Overall vs. MI average
1 Worse
Metrics worse than Michigan average:
• Deficiencies per inspection (25% above) 1 At Avg Metrics at Michigan average:
• Total deficiencies (at MI avg) 0 Better No metrics in this bucket.
• Deficiencies per inspection (25% above) 1 At Avg Metrics at Michigan average:
• Total deficiencies (at MI avg) 0 Better No metrics in this bucket.
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 8 | This facility has total deficiencies in line with the Michigan average (8 vs. MI avg 8).— At avg |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.0 | 1.6 | This facility has 25% more deficiencies per inspection than a typical Michigan assisted living residence (2 vs. MI avg 1.6).↑ 25% worse |
Inspections
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 4 | 5 | This facility has had 20% fewer total inspections than the Michigan average (4 vs. MI avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 20% fewer |
Places of interest near The Reflections
3.6 miles from city center
Estimated distance in miles from Battle Creek's city center to The Reflections's address, calculated via Google Maps.
Calculate Travel Distance to The Reflections
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Compare Assisted Living around Battle Creek
Info below is compiled from the MI Licensing & Regulatory Affairs (LARA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HC (Home Care):
Professional care delivered in the person's own home, from companionship to skilled nursing.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
ADC (Adult Day Care):
Daytime supervision, health monitoring, and social activities for seniors who live at home.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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Number of years the company has been in operation.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
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Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Majestic Care of Battle Creek | AL HC HOS IL MC NH SNF | Battle Creek | 65
Facility
65
MI AVG
74
Rank
#225 / 429 | No |
20
Facility
20
MI AVG
40
Rank
#522 / 676 | - | - | - | - | - | - | - |
| The Reflections | AL IL MC | Battle Creek | 45
Facility
45
MI AVG
74
Rank
#275 / 429 | No |
8
Facility
8
MI AVG
40
Rank
#617 / 676 | - | - | A+ | 4 | 8
Facility
8
MI AVG
8
Rank
#201 / 330 | 2.0
Facility
2.0
MI AVG
1.6
Rank
#224 / 330 | - |
| The Legacy at Battle Creek | AL ADC IL MC NH SNF | Battle Creek | 30
Facility
30
MI AVG
74
Rank
#318 / 429 | No |
83
Facility
83
MI AVG
40
Rank
#24 / 676 | - | 1 | - | 8 | 23
Facility
23
MI AVG
8
Rank
#299 / 330 | 2.9
Facility
2.9
MI AVG
1.6
Rank
#275 / 330 | - |
| Brookdale Battle Creek | AL IL MC NH SNF | Battle Creek | 20
Facility
20
MI AVG
74
Rank
#327 / 429 | Yes |
37
Facility
37
MI AVG
40
Rank
#349 / 676 | Suite | 48
Facility
48
MI AVG
21
Rank
#4 / 189 | A+ | 2 | 0
Facility
0
MI AVG
8
Rank
#1 / 330 | 0.0
Facility
0.0
MI AVG
1.6
Rank
#1 / 330 | Brookdale Senior Living Communities, Inc |
| Farleigh’s Senior Care Home | AL | Battle Creek (Morgan Corners) | 6
Facility
6
MI AVG
74
Rank
#393 / 429 | No | - | Private / Semi-Private Rooms | 2
Facility
2
MI AVG
21
Rank
#132 / 189 | - | 2 | 0
Facility
0
MI AVG
8
Rank
#1 / 330 | 0.0
Facility
0.0
MI AVG
1.6
Rank
#1 / 330 | Farleigh's Senior Care Home Inc |
Financial Assistance for
Assisted Living in Michigan
The Reflections is located in Battle Creek, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Frequently Asked Questions about The Reflections
Who is the owner of The Reflections?
The Reflections is legally operated by Battle Creek Assisted Living Operator, LLC.
Is The Reflections in a walkable area?
The Reflections has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of The Reflections?
According to MI state health department records, The Reflections's license number is AH130403566.
When does The Reflections's license expire?
According to MI state health department records, The Reflections's license expires on July 31, 2027.
Are pets allowed at The Reflections?
No, The Reflections has a no-pet policy.
How many beds does The Reflections have?
The Reflections has 45 beds.
Has The Reflections had any deficiencies?
The Reflections has had 8 reported deficiencies since 2020 according to records from Michigan Dept. of Licensing and Regulatory Affairs (LARA).
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