The Village at Westerville
Assisted Living & Independent Living · Westerville, OH
The Village at Westerville
Assisted Living & Independent Living · Westerville, OH
Overview of The Village at Westerville
The Village at Westerville is a senior living community in the Elmbrook Village neighborhood of Westerville, Ohio, offering both assisted living and independent living. That combination lets a resident settle into an independent apartment and move to a higher level of support later without leaving a familiar building and staff. The community has been operating for about 47 years, a long tenure that reflects deep experience with both state regulation and the practical work of daily care.
The community is led by administrator Mustafa Ali, with Trina Vanmeter serving as director of nursing. Housing is set in a two story building, with studio, suite, and one bedroom options, and two bedroom floor plans are also listed. That range gives families room to match the space to a resident’s budget and to how much room they actually want to keep up with.
Residents have access to transportation services along with fitness and recreation programming. Transportation is a practical detail worth weighing, since it shapes how easily someone can keep medical appointments and errands on their own terms. The community allows alcohol, honors do not resuscitate directives, and maintains a smoke free and pet free environment, so it suits a household that prefers a quieter residential setting.
The location sits about two miles from the center of Westerville, with Mount Carmel St. Ann’s hospital under two miles away, a meaningful convenience for anyone managing an ongoing medical condition. The neighborhood carries a Walk Score of 42, meaning a few errands can be handled on foot while most trips call for a car or the community’s transportation. For visiting family, the Westerville setting is easy to reach and close to everyday services, which tends to matter more over time than it does on a first visit.
47 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 42 / 100 Rank #351 / 675Walk Score — State benchmarkedThis home is ranked 351st out of 675 homes we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Ohio that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeResidential Care Facility
StatusActive
CountyFranklin
The Village at Westerville is administered by Mustafa Ali.
Policies
Pets Allowed
No Smoking
Alcohol Allowed
Honor DO NOT Resuscitate
Staffing
Key information about the people who lead and staff this community.
Director of NursingTRINA VANMETER
Fax(614) 882-1107
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. OH average
0 Worse
No metrics in this bucket.
1 At Avg
Metrics at Ohio average:
• Total citations (at OH avg) 0 Better No metrics in this bucket.
• Total citations (at OH avg) 0 Better No metrics in this bucket.
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 2 | 2 | This facility has total citations in line with the Ohio average (2 vs. OH avg 2).— At avg |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
82 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
91 / 100
Ohio average: 89 / 100
Environment
91 / 100
Ohio average: 95 / 100
Moving in
87 / 100
Ohio average: 82 / 100
Facility culture
73 / 100
Ohio average: 86 / 100
Caregivers
79 / 100
Ohio average: 89 / 100
Spending time
71 / 100
Ohio average: 80 / 100
Meals and dining
80 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility50/100
Ohio average46/100
Did (Do) the therapists help you set goals?
This facility83/100
Ohio average89/100
Did (Do) you know who to speak to about your therapy progress?
This facility87/100
Ohio average85/100
Can you decide how to spend your day?
This facility90/100
Ohio average94/100
Did (Does) the therapy help you meet your goals?
This facility93/100
Ohio average88/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Can you enjoy the outdoors if you want to?
This facility73/100
Ohio average91/100
Do you feel you have enough privacy?
This facility87/100
Ohio average95/100
Are you able to get around the building if you want to?
This facility93/100
Ohio average95/100
Are your personal items safe here?
This facility93/100
Ohio average92/100
Is it easy for you to get around in your room (or apartment)?
This facility93/100
Ohio average96/100
Is it very clean here?
This facility97/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility97/100
Ohio average96/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to VILLAGE AT WESTERVILLE RETIREMENT CENTER THE?
This facility73/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility83/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you friends with anyone who lives here?
This facility54/100
Ohio average81/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility63/100
Ohio average78/100
Do the people who work here go above and beyond to give you a good life?
This facility68/100
Ohio average87/100
Are you encouraged to speak up about things you don’t like here?
This facility71/100
Ohio average81/100
Are you as involved in decisions about your care as you want to be?
This facility73/100
Ohio average85/100
Would you highly recommend VILLAGE AT WESTERVILLE RETIREMENT CENTER THE to someone who needs this type of care?
This facility74/100
Ohio average89/100
Do the people who work here seem happy to work here?
This facility79/100
Ohio average92/100
Do the people who work here help you with technology, if needed?
This facility80/100
Ohio average89/100
Overall, are you satisfied with the care you receive here?
This facility80/100
Ohio average94/100
Are your concerns taken care of in a timely way?
This facility83/100
Ohio average86/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the same people take care of you most of the time?
This facility67/100
Ohio average84/100
Do the people who care for you explain your care and services to you?
This facility75/100
Ohio average85/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility77/100
Ohio average85/100
Do the people who work here do things the way you want them done?
This facility77/100
Ohio average88/100
Do the people who work here ever get angry at you?
This facility77/100
Ohio average88/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility79/100
Ohio average90/100
Do the people who work here check on you often enough to see if you need anything?
This facility83/100
Ohio average81/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility86/100
Ohio average92/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility86/100
Ohio average96/100
Do the people who work here do everything they can to protect you from getting sick?
This facility90/100
Ohio average94/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility93/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have something to look forward to most days?
This facility60/100
Ohio average77/100
Are there enjoyable things to do on the weekends, if you want?
This facility62/100
Ohio average63/100
Are you as connected to the community as you want to be?
This facility63/100
Ohio average71/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility70/100
Ohio average83/100
Do you have enough opportunities to go on outings and special events?
This facility71/100
Ohio average73/100
Do you usually enjoy how you spend your time?
This facility76/100
Ohio average87/100
Do you like the activities here?
This facility76/100
Ohio average83/100
Do you feel included in life here?
This facility79/100
Ohio average89/100
Are you able to do the activities offered here, if you want?
This facility85/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility62/100
Ohio average68/100
Does the menu change often enough?
This facility70/100
Ohio average77/100
Do you look forward to mealtimes?
This facility79/100
Ohio average80/100
Do you like the food here?
This facility83/100
Ohio average81/100
Do you get enough fresh food options here?
This facility85/100
Ohio average81/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
What does this home offer?
No pets allowed
Housing Options: Studio / Suite / 1 Bed
Building Type: 2-story
Transportation Services
Fitness and Recreation
Living Spaces & Floor Plans for The Village at Westerville
Places of interest near The Village at Westerville
2.0 miles from city center
Estimated distance in miles from Westerville's city center to The Village at Westerville's address, calculated via Google Maps.
— 1.77 miles to nearest hospital (Mount Carmel St. Ann's)
Calculate Travel Distance to The Village at Westerville
Add your location
Compare Assisted Living around Westerville
Info below is compiled from the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
|
City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
|
A score out of 100 based on in-person interviews with residents, conducted by an independent third party on behalf of the Ohio Department of Aging. Residents are asked about staff, activities, meals, administration, and overall experience. <em>Source: Ohio Long-Term Care Quality Navigator</em>
|
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
| |
|---|---|---|---|---|---|---|---|---|---|---|
| The Village at Westerville | AL IL | Westerville (Elmbrook Village) | - | No |
42
Facility
42
OH AVG
42
Rank
#351 / 675 | Studio / Suite / 1 Bed | A+ | Mustafa Ali | 82
Facility
82
OH AVG
85.8
Rank
#151 / 190 | 2
Facility
2
OH AVG
2
Rank
#64 / 172 |
| StoryPoint Gahanna | AL IL MC | Gahanna | - | Yes |
29
Facility
29
OH AVG
42
Rank
#458 / 675 | Studio / 1 Bed / 2 Bed | A | - | 98
Facility
98
OH AVG
85.8
Rank
#1 / 190 | 1
Facility
1
OH AVG
2
Rank
#1 / 172 |
| Gables of Westerville | AL IL MC | Westerville | - | No |
42
Facility
42
OH AVG
42
Rank
#351 / 675 | - | A | Abby Fowler | 87
Facility
87
OH AVG
85.8
Rank
#63 / 190 | 1
Facility
1
OH AVG
2
Rank
#1 / 172 |
| Inniswood Village | AL IL MC NH | Westerville (Amalthea Central College) | - | Yes |
14
Facility
14
OH AVG
42
Rank
#594 / 675 | 1 Bed / 2 Bed | - | - | 95
Facility
95
OH AVG
85.8
Rank
#4 / 190 | 1
Facility
1
OH AVG
2
Rank
#1 / 172 |
| Westerville Senior Living | AL IL MC | Westerville (Sharon) | - | Yes |
22
Facility
22
OH AVG
42
Rank
#528 / 675 | Studio / 1 Bed / 2 Bed | D- | Katlyn Gakunju | - | - |
Financial Assistance for
Assisted Living in Ohio
The Village at Westerville is located in Westerville, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Frequently Asked Questions about The Village at Westerville
What neighborhood is The Village at Westerville in?
The Village at Westerville is in the Elmbrook Village neighborhood of Westerville.
Who is the Director of Nursing at The Village at Westerville?
Trina Vanmeter is the Director of Nursing at The Village at Westerville.
Is The Village at Westerville in a walkable area?
The Village at Westerville has a walk score of 42. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
How long has The Village at Westerville been in business?
The Village at Westerville has been operating for approximately 47 years, based on available licensing and registration records.
Are pets allowed at The Village at Westerville?
No, The Village at Westerville has a no-pet policy.
What is the best email address for The Village at Westerville?
The team at The Village at Westerville can be reached at EXECDIR@THEVILLAGEWESTERVILLE.CO.
Who is the administrator of The Village at Westerville?
Mustafa Ali is the administrator of The Village at Westerville.
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