The Watermark at Cherry Hills

Q: What neighborhood is The Watermark at Cherry Hills in?

The Watermark at Cherry Hills is in the Jade Park neighborhood of Albuquerque.

Q: Is The Watermark at Cherry Hills in a walkable area?

The Watermark at Cherry Hills has a walk score of 42. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

Q: What is the occupancy rate at The Watermark at Cherry Hills?

The Watermark at Cherry Hills's occupancy is 77%.

Q: How long has The Watermark at Cherry Hills been in business?

The Watermark at Cherry Hills has been operating for approximately 9 years, based on available licensing and registration records.

Q: Are pets allowed at The Watermark at Cherry Hills?

Yes, The Watermark at Cherry Hills allows residents to bring their pets.

Q: What is the best email address for The Watermark at Cherry Hills?

The team at The Watermark at Cherry Hills can be reached at bakohman@watermarkcommunities.com.

Overview of The Watermark at Cherry Hills

The Watermark at Cherry Hills provides unmatched care and commitment that reimagines retirement living. Expect elegance and a refined senior living experience that elevates the retirement experience. The vibrant independent, assisted, and memory care living home performs nothing less than exceptional service offered by its professional and compassionate staff. The Watermark community proudly provides care and commitment for senior members to thrive in Albuquerque’s luxury community.

The Watermark lifestyle satisfies each age’s wellness for a redefined senior living experience. Luxury accommodations extend to its personalized care plans, scheduled local transportation is available upon request, and a calendar of activities is given to each resident with a list of classes, outings, and other upcoming events– tai chi, yoga, creative arts, music lessons, and many more.

Facility Direct Line (505) 445-9200

131-bed community

A larger shared setting that may offer more common spaces and organized community services.

9 years in operation

An established community with some operational experience and growing routines.

Walk Score: 42 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

77%

Similar to the New Mexico average: 78.9%

Occupied beds

101 / 131

Average occupied beds in New Mexico homes 82 beds

Facility TypeAssisted Living Facility

CountyBernalillo

The Watermark at Cherry Hills is legally operated by Shp Vi Albuquerque LLC, and administered by Brooke Kohman.

Staffing

Key information about the people who lead and staff this community.

ContactBrooke Kohman (per state records, record updated Jul 2026)

Email bakohman@watermarkcommunities.com

Fax(505) 715-4851

Since 2020 · 6 years of data 4 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Mexico state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. New Mexico state average

Overall vs. NM average

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	NM Average	vs. NM Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	4	30	This facility has 87% fewer total deficiencies than a typical New Mexico assisted living residence (4 vs. NM avg 30).↓ 87% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

March 10, 2025 complaint survey found understaffing during morning shifts, causing delayed assistance and failure to meet resident needs, including two-hour waits for two-person transfers.
March 2, 2021 complaint investigation cited neglect resulting in a resident's death from lack of oxygen and delayed emergency care, plus incomplete service plans and medication record errors.
Multiple COVID-19 infection prevention surveys from March 2020 through October 2020 found no deficiencies and confirmed compliance with state requirements.

Show Inspection Reports

What does this home offer?

Pets Allowed

Housing Options: 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

Living Spaces & Floor Plans for The Watermark at Cherry Hills

1 Bedroom

7.2 miles from city center Estimated distance in miles from Albuquerque's city center to The Watermark at Cherry Hills's address, calculated via Google Maps.

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Compare Assisted Living around Albuquerque

Info below is compiled from the NM Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


The Watermark at Cherry Hills	AL MC	Albuquerque (Jade Park)	131 Facility 131 NM AVG 68 Rank #14 / 144	Yes	42 Facility 42 NM AVG 43 Rank #110 / 207	1 Bed / 2 Bed	77.1%	A+	Brooke Kohman	Shp Vi Albuquerque LLC	13	2 Facility 2 NM AVG 4 Rank #29 / 83	2 Facility 2 NM AVG 5.3 Rank #14 / 83	4 Facility 4 NM AVG 30 Rank #9 / 83	0.3 Facility 0.3 NM AVG 2.7 Rank #3 / 83
Palmilla Senior Living	AL IL MC	Albuquerque (Cottonwood Heights)	95 Facility 95 NM AVG 68 Rank #43 / 144	Yes	31 Facility 31 NM AVG 43 Rank #130 / 207	Studio / 1 Bed	78.9%	-	Elizabeth Wisneski	Chp Albuquerque Nm Tenant Corp	10	1 Facility 1 NM AVG 4 Rank #13 / 83	2 Facility 2 NM AVG 5.3 Rank #14 / 83	9 Facility 9 NM AVG 30 Rank #21 / 83	0.9 Facility 0.9 NM AVG 2.7 Rank #17 / 83
MorningStar Assisted Living of Albuquerque	AL NH MC RC	Albuquerque (Countrywood Area)	85 Facility 85 NM AVG 68 Rank #53 / 144	Yes	56 Facility 56 NM AVG 43 Rank #79 / 207	Studio / 1 Bed / 2 Bed	80.0%	A+	Efren Gallardo	Ms. Albuquerque Management Nm, LLC	11	4 Facility 4 NM AVG 4 Rank #47 / 83	4 Facility 4 NM AVG 5.3 Rank #41 / 83	7 Facility 7 NM AVG 30 Rank #16 / 83	0.6 Facility 0.6 NM AVG 2.7 Rank #10 / 83
MorningStar at North Ridge	AL NH MC RC	Albuquerque (Countrywood Area)	66 Facility 66 NM AVG 68 Rank #63 / 144	Yes	56 Facility 56 NM AVG 43 Rank #79 / 207	Studio / 1 Bed	71.2%	-	Morgan O'roark	North Ridge Management Nm, LLC	1	1 Facility 1 NM AVG 4 Rank #13 / 83	1 Facility 1 NM AVG 5.3 Rank #2 / 83	3 Facility 3 NM AVG 30 Rank #6 / 83	3.0 Facility 3.0 NM AVG 2.7 Rank #53 / 83
Avista Senior Living Albuquerque	AL MC	Albuquerque (Eldorado Heights)	54 Facility 54 NM AVG 68 Rank #76 / 144	No	56 Facility 56 NM AVG 43 Rank #79 / 207	Private Suite / Companion Suite	55.6%	A+	Olivia Romero	Avista Abq, LLC	1	0 Facility 0 NM AVG 4 Rank #1 / 83	1 Facility 1 NM AVG 5.3 Rank #2 / 83	1 Facility 1 NM AVG 30 Rank #2 / 83	1.0 Facility 1.0 NM AVG 2.7 Rank #19 / 83

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Centennial Care Community Benefit

NM Medicaid Centennial Care

Age 65+ or disabled

General New Mexico resident, Medicaid- eligible, long-term care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; rural outreach efforts.

Benefits

In-home care (5-7 hours/day, e.g., bathing, dressing) Respite care (up to 240 hours/year) Adult day care (~$65/day) Medical services

New Mexico Caregiver Support Program

NM NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General New Mexico resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural focus due to sparse population.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$65/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

New Mexico PACE (e.g., InnovAge New Mexico PACE)

Age 55+

General NM resident (specific counties), NFLOC, safe with PACE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in Bernalillo, Sandoval, Valencia Counties via InnovAge.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Older Americans Act (OAA) Services

New Mexico Older Americans Act Services

Age 60+

General NM resident (or spouse of any age); no income/asset limits.

Income Limits (2025) None; sliding scale fees may apply for some services.

Asset Limits Not assessed.

Two AAAs (Albuquerque vs. Non-Metro); services vary by region.

Benefits

Meals (home-delivered or group, ~$5-$7/meal value) Transportation Homemaker services (~4 hours/week) Respite (5 days/year) Adult day care ($50/day)

Medicare Savings Program (MSP)

New Mexico Medicare Savings Program

Age 65+ or disabled

General NM resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits None in NM unique among states

No asset test; includes Extra Help for Part D.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

New Mexico VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General NM resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand in rural/urban areas.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Property Tax Rebate for Seniors

New Mexico Property Tax Rebate

Age 65+

General NM resident, homeowner or renter, paid property taxes.

Income Limits (2025) ~$36,000/year individual, projected

Asset Limits Not assessed.

Rebate up to $250-$500; annual application required.

Benefits

Tax rebate (~$250-$500/year) to offset housing costs

What neighborhood is The Watermark at Cherry Hills in?

The Watermark at Cherry Hills is in the Jade Park neighborhood of Albuquerque.

Who is the owner of The Watermark at Cherry Hills?

The Watermark at Cherry Hills is legally operated by Shp Vi Albuquerque LLC, and administered by Brooke Kohman.

Is The Watermark at Cherry Hills in a walkable area?

The Watermark at Cherry Hills has a walk score of 42. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at The Watermark at Cherry Hills?

The Watermark at Cherry Hills's occupancy is 77%.

How long has The Watermark at Cherry Hills been in business?

The Watermark at Cherry Hills has been operating for approximately 9 years, based on available licensing and registration records.

Are pets allowed at The Watermark at Cherry Hills?

Yes, The Watermark at Cherry Hills allows residents to bring their pets.

What is the best email address for The Watermark at Cherry Hills?

The team at The Watermark at Cherry Hills can be reached at bakohman@watermarkcommunities.com.

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