Townsend House

Overview of Townsend House

Operated by Rcfe Management LLC, Townsend House is an assisted living community in Chico, California. It offers assisted living, hospice care, and memory care in one location. Chablis Pasquale serves as the administrator. The community is located at 10 Ilahee Lane in Butte County, a few miles from downtown Chico.

The 38-bed community has been serving residents for 7 years. There’s a mix of private and semi-private rooms, with a current occupancy rate of about 76%. This combination of community size and room options can suit residents who want more privacy while still having easy access to shared spaces and staff support.

Staff is available 24 hours a day. The community combines memory care and hospice care with assisted living, allowing many residents to remain in the same community if their care needs change. Daily support includes housekeeping, meal service, transportation assistance, and on-site security systems. Townsend House also welcomes pets. Transportation services, fitness programs, and recreation activities are part of everyday life.

The area has a Walk Score of 44, which is considered somewhat walkable. A few nearby errands can be completed on foot, but most trips require a car.

State inspections conducted by the California Department of Social Services have generally found that the community meets staff training and safety equipment requirements. Earlier inspections also identified concerns involving resident supervision and personal privacy, which led to corrective action and staff retraining. Families considering Townsend House may ask how resident supervision and privacy practices are currently being managed.

Facility Direct Line (530) 342-4455

38-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 44 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

76%

Similar to the California average: 72.8%

Occupied beds

29 / 38

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

IssuanceFebruary 12, 2019

CountyButte

Townsend House is legally operated by Rcfe Management LLC, and administered by Chablis Pasquale.

Since 2021 · 5 years of data 4 citations 13 total visits 8 complaint visits 5 official inspections 6 complaint investigations

Inspection Score

4 points above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	4	10	This facility has 60% fewer total citations than a typical California assisted living residence (4 vs. CA avg 10).↓ 60% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	2	3	This facility has 33% fewer serious citations (type a) than a typical California assisted living residence (2 vs. CA avg 3).↓ 33% better Rank #599 / 1159 Serious citations (Type A) — State benchmarked This home is ranked 599th out of 1159 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1159 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	2	4	This facility has 50% fewer moderate citations (type b) than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better
Citations per inspection Average citations per inspection.	0.3	3.3	This facility has 91% fewer citations per inspection than a typical California assisted living residence (0.3 vs. CA avg 3.3).↓ 91% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	13	16	This facility has 19% fewer total visits than a typical California assisted living residence (13 vs. CA avg 16).↓ 19% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	8	13	This facility has 38% fewer complaint visits than a typical California assisted living residence (8 vs. CA avg 13).↓ 38% better Rank #758 / 1386 Complaint visits — State benchmarked This home is ranked 758th out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	0	7	This facility has 100% fewer other visits than a typical California assisted living residence (0 vs. CA avg 7).↓ 100% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	5	4	This facility has 25% more official inspections than a typical California assisted living residence (5 vs. CA avg 4).↑ 25% worse
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	6	10	This facility has 40% fewer complaint investigations than a typical California assisted living residence (6 vs. CA avg 10).↓ 40% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on February 23, 2026, found no deficiencies and confirmed the facility was clean, well-maintained, and compliant with staff training and safety equipment requirements.
A September 18, 2023 complaint investigation substantiated that a dementia resident was left unsupervised outside for nearly three hours in extreme heat, posing immediate health and safety risks.
An April 15, 2025 complaint investigation substantiated a personal rights violation when a staff member videoed a resident on the toilet; the staff was terminated and retraining was planned.

Show Inspection Reports

What does this home offer?

Pets Allowed

Transportation Services

Fitness and Recreation

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Compare Assisted Living around Chico

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Roseleaf Gardens	AL HOS MC PC RC	Chico	56 Facility 56 CA AVG 104 Rank #1100 / 1644	Yes	14 Facility 14 CA AVG 57 Rank #1908 / 2087	59 Facility 59 CA AVG 81 Rank #1301 / 1400	5	30 Facility 30 CA AVG 13 Rank #1252 / 1386	25 Facility 25 CA AVG 3 Rank #1150 / 1159	14 Facility 14 CA AVG 13 Rank #514 / 1497	50.0%	Golden Roseleaf Gardens Opco LLC	-
The Courtyard at Little Chico Creek	AL HOS RESC	Chico	49 Facility 49 CA AVG 104 Rank #1129 / 1644	Yes	49 Facility 49 CA AVG 57 Rank #1368 / 2087	85 Facility 85 CA AVG 81 Rank #688 / 1400	6	7 Facility 7 CA AVG 13 Rank #716 / 1386	1 Facility 1 CA AVG 3 Rank #413 / 1159	27 Facility 27 CA AVG 13 Rank #185 / 1497	85.7%	Courtyard At Little Chico Creek/Hignell & Hignell	Studio / 1 Bed
Westmont of Chico	AL IL MC	Chico	48 Facility 48 CA AVG 104 Rank #1157 / 1644	Yes	17 Facility 17 CA AVG 57 Rank #1881 / 2087	91 Facility 91 CA AVG 81 Rank #355 / 1400	6	6 Facility 6 CA AVG 13 Rank #651 / 1386	1 Facility 1 CA AVG 3 Rank #413 / 1159	20 Facility 20 CA AVG 13 Rank #365 / 1497	52.1%	Terraces Operations LP, The And Westmont Living Inc	Studio / 1 Bed / 2 Bed
Townsend House	AL HOS MC	Chico	38 Facility 38 CA AVG 104 Rank #1217 / 1644	Yes	44 Facility 44 CA AVG 57 Rank #1484 / 2087	85 Facility 85 CA AVG 81 Rank #688 / 1400	5	8 Facility 8 CA AVG 13 Rank #758 / 1386	2 Facility 2 CA AVG 3 Rank #599 / 1159	7 Facility 7 CA AVG 13 Rank #815 / 1497	76.3%	Rcfe Management LLC	-
Roses & Ivy Assisted Living Facility for the Elderly	AL	Chico (Manzanita Court)	15 Facility 15 CA AVG 104 Rank #1284 / 1644	Yes	64 Facility 64 CA AVG 57 Rank #922 / 2087	88 Facility 88 CA AVG 81 Rank #513 / 1400	2	4 Facility 4 CA AVG 13 Rank #526 / 1386	2 Facility 2 CA AVG 3 Rank #599 / 1159	2 Facility 2 CA AVG 13 Rank #1306 / 1497	93.3%	Redlands Rehab And Healthcare Systems	-

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Who is the owner of Townsend House?

Townsend House is legally operated by Rcfe Management LLC, and administered by Chablis Pasquale.

Is Townsend House in a walkable area?

Townsend House has a walk score of 44. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Townsend House?

Townsend House's occupancy is 76%.

How long has Townsend House been in business?

Townsend House has been operating for approximately 7 years, based on available licensing and registration records.

Are pets allowed at Townsend House?

Yes, Townsend House allows residents to bring their pets.

Who is the administrator of Townsend House?

Chablis Pasquale is the administrator of Townsend House.

How many beds does Townsend House have?

Townsend House has 38 beds.

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