Chapters Living of Joplin is a 93-bed voluntary non-profit nursing home at 201 South Northpark Lane, Joplin, Jasper County, Missouri. Rebecca Massey serves as administrator; Chapters Joplin Opco LLC provides operations. The community accommodates independent living, assisted living, and memory care alongside short-term rehabilitation. Average length of stay is 48 days.
The facility provides religious services including chapel services and Bible studies, along with activities, dining options, and common areas.
The facility occupies a highly walkable urban location (walk score 77), with most daily errands accessible on foot.
The payer mix reflects a care model balancing short-term Medicare rehabilitation with longer-term Medicaid and private-pay residents. Medicare accounts for 27 percent of new admissions (average stay 4-5 months), private pay represents 55 percent (typical stay 1 month), and Medicaid comprises 18 percent (typical stay 1-2 months).
Occupancy and financial performance warrant family attention. Current occupancy stands at 47.2 percent, down 10.5 percentage points from 57.8 percent in 2022 and markedly below state average occupancy for comparable facilities. Gross revenue in 2023 was $10.3 million against operating expenses of $11.5 million, producing a net deficit of $4.1 million and a negative profit margin of 39.9 percent. Payroll costs represent 66 percent of revenue at $6.8 million.
The sustained operating losses and declining occupancy trajectory raise questions about operational stability, service continuity, and the facility’s capacity to maintain and upgrade plant and equipment over time.
The facility reports no civil money penalties or payment denials in the past three years.
Families evaluating Chapters Living should request clarification on the causes and timeline of the occupancy decline, and current operational and financial stabilization plans.
