Faith Hospice

Overview of Faith Hospice

Faith Hospice of Arizona manages clinical end-of-life care across the Phoenix, Arizona area, operating its administrative base on North 44th Street in the Phoenix Gateway neighborhood. Established 20 years ago and formerly known as Sacred Heart Hospice, the agency is led by CEO April Bolles and administrator Leslie Cooper. The service model focuses on patients with a prognosis of six months or less, delivering care directly within private homes or existing long-term care facilities.

The central office sits in an area with a walkability score of 35 out of 100, indicating a car-dependent location where field employees rely on vehicles for travel. Operating around the clock, the multidisciplinary team consists of physicians, licensed nurses, social workers, and chaplains who coordinate pain management and symptom control.

Services encompass medical equipment delivery, caregiver training, respite care, and short-term inpatient crisis management, provided regardless of age or financial status. The agency is Medicare certified and Joint Commission accredited, with recent state inspections from the Arizona Department of Health Services noting corrections regarding care plan documentation and medical record compliance.

Prospective representatives can arrange an initial clinical assessment with an intake worker to discuss symptom management options.

Facility Direct Line (616) 235-5113

By The Numbers

Community insights.

Years of operating

20 years

Walk Score

35 / 100

BBB Rating

A+ Not Accredited

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About this community

Facility TypeHospice Service Agency

StatusActive

IssuanceJuly 14, 2006

ExpirationApril 30, 2027

License NumberHSPC8279

CMS Certification Number31588

QualificationHealth Care

CertificationsMedicare certified, Joint Commission accredited

AccreditationsJoint Commission

Faith Hospice is legally operated by Faith Hospice, and administered by Leslie Cooper.

OwnerSacred Heart Hospice, LLC

Accept Medicare

Doctor on Staff

Licensed Nurses/CNAs

24-Hour Staffing

Pets not allowed

Admission CriteriaPatients diagnosed with life-limiting illnesses and a prognosis of six months or less.

Wellness Program

Volunteer Program

Operating Hours24/7

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. AZ average

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AZ Average	vs. AZ Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	6	12	This facility has 50% fewer total deficiencies than a typical Arizona assisted living residence (6 vs. AZ avg 12).↓ 50% better Rank #224 / 487 Total deficiencies — State benchmarked This home is ranked 224th out of 487 homes we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among 487 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Deficiencies per inspection Average deficiencies per inspection.	6.0	2.41	This facility has 149% more deficiencies per inspection than a typical Arizona assisted living residence (6 vs. AZ avg 2.41).↑ 149% worse Rank #439 / 487 Deficiencies per inspection — State benchmarked This home is ranked 439th out of 487 homes we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among 487 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Enforcement actions Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.	1	0.9	This facility has 11% more enforcement actions than a typical Arizona assisted living residence (1 vs. AZ avg 0.9).↑ 11% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	AZ Average	vs. AZ Avg
Total inspections Combined count of all inspections conducted at this facility.	1	5	This facility has had 80% fewer total inspections than the Arizona average (1 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 80% fewer

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	AZ Average	vs. AZ Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	1	6	This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6).↓ 83% better Rank #182 / 490 Total complaints — State benchmarked This home is ranked 182nd out of 490 homes we track in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 490 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Average complaints per year since 2024.	0.5	3	This facility has 83% fewer complaints per year than a typical Arizona assisted living residence (0.5 vs. AZ avg 3).↓ 83% better

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled

General Arizona resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Benefits

In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+

General Arizona resident, at risk of institutionalization.

Income Limits ~$2,000/month individual, varies

Asset Limits $10,000 individual

Limited funding; waitlists common.

Benefits

Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority

General Arizona resident, own/rent home, low-income.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Benefits

Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+

General Arizona resident, very low income, able to live independently with support.

Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county

Asset Limits $10,000 individual, excludes home if owned

Limited units; high demand in metro areas like Phoenix.

Benefits

Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —

General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled

General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region

Asset Limits Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits

Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

What neighborhood is Faith Hospice in?

Faith Hospice is in the Phoenix Gateway neighborhood of Phoenix.

Who is the owner of Faith Hospice?

Faith Hospice is legally operated by Sacred Heart Hospice, LLC, and administered by Leslie Cooper.

Is Faith Hospice in a walkable area?

Faith Hospice has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Faith Hospice?

According to AZ state health department records, Faith Hospice's license number is HSPC8279.

When does Faith Hospice's license expire?

According to AZ state health department records, Faith Hospice's license expires on April 30, 2027.

How long has Faith Hospice been in business?

Faith Hospice has been operating for approximately 20 years, based on available licensing and registration records.

Are pets allowed at Faith Hospice?

No, Faith Hospice has a no-pet policy.

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