The Haven at Lake Oconee

Q: What is the best email address for The Haven at Lake Oconee?

The team at The Haven at Lake Oconee can be reached at cathy.mcmillon@thehavenatlakeoconee.com.

Overview of The Haven at Lake Oconee

The Haven at Lake Oconee is a 72-bed memory care and assisted living facility located at 1061 Willow Run Road in Greensboro, Georgia. Managed by a professional administrative team, the community serves Greene County by providing specialized cognitive support and respite care. The property is situated in a quiet setting approximately 10 miles from St. Mary’s Good Samaritan Hospital and features restaurant-style dining and local transportation services.

Recent oversight data from the Georgia Department of Community Health reveals a mixed compliance history, with the facility averaging nine deficiencies over the past year, a rate higher than the state average. While the most recent complaint investigation in July 2025 resulted in a citations-per-inspection rate of zero, multiple audits earlier in the year documented significant operational gaps. Specifically, a February 2025 inspection identified failures in fire safety drills, unmaintained fire extinguishers, and an unsecured outdoor memory care area with poor accessibility.

This community’s operational model includes 24-hour staffing and personalized wellness programs, though administrative consistency has been a point of regulatory focus. Investigations in April and June 2025 substantiated issues concerning inadequate staff training hours, insufficient nurse coverage, and the improper disposal of expired medications. Medicaid is an accepted payment source, and the facility utilizes emergency call systems and structured care plans to manage the daily needs of up to 72 residents.

Individualized attention is facilitated through programs like “Class Act” and “Nourish,” which are designed to support residents with memory impairment. Although the July 2025 clean inspection suggests a positive shift in management, the facility has previously struggled with meeting the required 16 hours of annual staff training and timely care plan updates. No formal fines are currently listed, but the record indicates a period of startup or transition challenges following a change in ownership.

Interested individuals should conduct a thorough walk-through to evaluate the security of the outdoor memory care spaces and the condition of fire safety equipment. Meeting with the administrator provides an opportunity to verify that all staff members have completed their mandatory training hours and that nurse coverage currently meets state requirements. To ensure a safe placement, families are encouraged to ask for documentation regarding the facility’s corrective actions following the medication management and safety citations issued earlier in 2025.

(706) 454-0980

72-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 54 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Facility TypePersonal Care Home

IssuanceOctober 1, 2024

CountyGreene

The Haven at Lake Oconee is administrated by Cathy Denise Mcmillon.

Does not accept Medicaid

Respite Care

24-Hour Staffing

Email [email protected]

Restaurant-Style Dining

Transportation Services

Wellness Programs

Personalized Care Plans

Emergency Call Systems

Mobility Aids

Specific ProgramsShort-Term Stays, Class Act, Nourish

Food DescriptionRestaurant-style dining with three meals daily, snacks, and beverages.

Since 2024 · 2 years of data 9 deficiencies

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2024 vs. Georgia state average

Overall vs. GA average

Latest Inspection July 29, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	9	21	This facility has 57% fewer total deficiencies than a typical Georgia assisted living residence (9 vs. GA avg 21).↓ 57% better
Deficiencies per year Average deficiencies per year since 2024.	4.5	10.5	This facility has 57% fewer deficiencies per year than a typical Georgia assisted living residence (4.5 vs. GA avg 10.5).↓ 57% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

July 29, 2025 complaint investigation found no rule violations after a six-day review.
June 5, 2025 complaint investigation cited three deficiencies including insufficient medication staff time, no required RN coverage for memory care, and improper expired medication disposal.
February 13, 2025 survey found five deficiencies including inadequate staff training, missed fire drills, unchecked fire extinguishers, outdated care plans, and unsecured memory care outdoor space.

Show Inspection Reports

0.0 miles from city center Estimated distance in miles from Greensboro's city center to The Haven at Lake Oconee's address, calculated via Google Maps.

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

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Is The Haven at Lake Oconee in a walkable area?

The Haven at Lake Oconee has a walk score of 54. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the best email address for The Haven at Lake Oconee?

The team at The Haven at Lake Oconee can be reached at [email protected].

Who is the administrator of The Haven at Lake Oconee?

Cathy Denise McMillon is the administrator of The Haven at Lake Oconee.

How many beds does The Haven at Lake Oconee have?

The Haven at Lake Oconee has 72 beds.

Are there photos of The Haven at Lake Oconee?

Yes — there are 7 photos of The Haven at Lake Oconee in the photo gallery on this page.

What is the address of The Haven at Lake Oconee?

The Haven at Lake Oconee is located at 1061 WILLOW RUN ROAD.

What is the phone number of The Haven at Lake Oconee?

(706) 454-0980 will put you in contact with the team at The Haven at Lake Oconee.

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