The Reserve at Towne Lake
The Reserve at Towne Lake
The Reserve at Towne Lake is a 50-bed memory care and rehabilitation community in Woodstock, Georgia. The facility offers customized memory care programming, on-site health services, rehabilitation, and respite care with daily meals, housekeeping, laundry, salon services, and personal assistance. Amenities include visiting clinical services, fitness activities, musical performances, arts and crafts, games, and church services.
Over two years, the facility recorded 4.5 deficiencies per year, 8% better than Georgia’s average of 4.9. An August 2019 complaint investigation revealed insufficient staffing for memory care residents, incomplete quarterly care plan reviews, and medication administration errors. A November 2019 complaint investigation substantiated failure to protect residents from aggressive behavior by other residents, inadequate family notification about condition changes, and failure to investigate and report serious injuries and abuse. An earlier 2017 inspection found no violations.
Prospective residents with cognitive impairment or behavioral concerns should review detailed inspection reports before placement. The facility’s documented care deficiencies require careful family consideration. Safety protocols for resident-to-resident interactions warrant particular attention.
50-bed community Rank #488 / 666Bed count — State benchmarkedThis home is ranked 488th out of 666 homes in Georgia for Bed Count. Shows this facility's certified or reported bed count compared to other Georgia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Georgia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
12 years in operation Rank #183 / 669Years in operation — State benchmarkedThis home is ranked 183rd out of 669 homes in Georgia for Years In Operation. Shows how long this facility has been in operation compared to other Georgia facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Georgia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 7 / 100 Rank #762 / 870Walk Score — State benchmarkedThis home is ranked 762nd out of 870 homes in Georgia for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Georgia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Georgia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAssisted Living Community
IssuanceJune 24, 2014
CountyCherokee
License NumberALC000148
The Reserve at Towne Lake is administered by Jennifer Fredericks.
Rehabilitation Services
Licensed Nurses/CNAs
Pets not allowed
Three Meals Daily
Housekeeping
Laundry Services
On-Site Stylist/Barber Services
Personal Assistance
Visiting Clinical Services
ActivitiesMonthly activities include crafts, movies, puzzles, and seasonal events
Specific ProgramsCustom programs for memory care, on-site health services, fitness activities, musical performances, arts and crafts, games, church services, and family events
Inspection History
In Georgia, the Department of Community Health, Healthcare Facility Regulation Division conducts unannounced inspections to ensure facilities adhere to state health and safety requirements.
Since 2017 · 9 years of data
9 deficiencies
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2017 vs. Georgia state average
Overall vs. GA average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Georgia average:
• Total deficiencies (57% below)
• Deficiencies per year (57% below)
• Total deficiencies (57% below)
• Deficiencies per year (57% below)
Latest Inspection
November 12, 2019
Complaint Investigation
Deficiencies
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 9 | 21 | This facility has 57% fewer total deficiencies than a typical Georgia assisted living residence (9 vs. GA avg 21).↓ 57% better |
|
Deficiencies per year
Average deficiencies per year since 2017.
| 1 | 2.3 | This facility has 57% fewer deficiencies per year than a typical Georgia assisted living residence (1 vs. GA avg 2.3).↓ 57% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- November 12, 2019 complaint investigation found 5 deficiencies including failure to protect residents from aggression, notify families, investigate incidents, and report serious injuries or abuse.
- August 15, 2019 complaint inspection cited 4 deficiencies for insufficient staffing, failure to update care plans quarterly, medication errors, and lack of fingerprint check for Executive Director.
- August 15, 2017 annual inspection found no deficiencies and cleared complaint intake GA 00178194.
Places of interest near The Reserve at Towne Lake
3.9 miles from city center
Estimated distance in miles from Woodstock's city center to The Reserve at Towne Lake's address, calculated via Google Maps.
Calculate Travel Distance to The Reserve at Towne Lake
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Compare Memory Care around the area
The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.
| The Rosewood at Fort Oglethorpe | MC AL IL RC | Fort Oglethorpe | 60 | Yes | A+ | 46 | Studio / 1 Bed / 2 Bed |
| Lenbrook | MC AL NH SNF | Ne Atlanta | 60 | No | A+ | 57 | - |
| Brookdale Columbus | MC | Columbus | 56 | Yes | A+ | 15 | Studio |
| The Reserve at Towne Lake | MC | Woodstock | 50 | No | - | 7 | - |
| Brookdale Chambrel Roswell | MC AL IL | Roswell | 30 | Yes | A+ | 55 | Studio / 1 Bed / 2 Bed |
Frequently Asked Questions about The Reserve at Towne Lake
Is The Reserve at Towne Lake in a walkable area?
The Reserve at Towne Lake has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.
Are pets allowed at The Reserve at Towne Lake?
No, The Reserve at Towne Lake has a no-pet policy.
What is the best email address for The Reserve at Towne Lake?
The team at The Reserve at Towne Lake can be reached at ed@reservetownelakeseniorliving.com.
Who is the administrator of The Reserve at Towne Lake?
Jennifer Fredericks is the administrator of The Reserve at Towne Lake.
How many beds does The Reserve at Towne Lake have?
The Reserve at Towne Lake has 50 beds.
Are there photos of The Reserve at Towne Lake?
Yes — there are 57 photos of The Reserve at Towne Lake in the photo gallery on this page.
What is the address of The Reserve at Towne Lake?
The Reserve at Towne Lake is located at 1962 Eagle Drive, Woodstock, GA 30189.
Guides for Better Senior Living
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