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Assisted Living in Mecklenburg County

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Aldersgate

Assisted Living in Mecklenburg County

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Aldersgate

3800 Shamrock Dr, Charlotte, NC 28215 View map
Overview of Aldersgate
(704) 532-7000

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
1/5
North Carolina average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
North Carolina average: 3.4/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
1/5
North Carolina average: 3.3/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5
North Carolina average: 3.6/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3m per day

This home provides 99% less nursing time per resident than the North Carolina average.

North Carolina average: 4h 55m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 230

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the North Carolina average
Occupancy rate 88.8%
Residents per day (avg) 93
Occupancy rate
88.8%
Residents per day (avg)
93

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

57% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

43% of new residents, often for short stays.

Typical stay 6 - 7 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$55.5M
Profit
$1.6M
Privately-owned community Operated by a business corporation.
Home revenue
$55,538,832.00
Profit
$1,567,935.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$17.4M
31.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.5M
Total costs $54.0M
Walk Score
Walk Score: 40 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMr. Joseph P. Snyder, President

What does this home offer?

Room sizes icon
Room sizes icon

Room Sizes: 1,548 / 1,598 / 1,650 / 1,740 / 1,867 / 1,880 / 1,935 / 2,035 / 2,158 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

Types of Care at Aldersgate

Assisted Living
Contact Aldersgate

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

3 visits/inspections

3 visits/inspections triggered by complaints

Results

3 with issues

0 without issues

Latest inspection

Date September 30, 2025
Complaint Investigation

20 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

North Carolina average: 46 deficiencies

Health Inspection History

Inspections
Total health inspections 3

North Carolina average 4


Last Health inspection on Sep 2025

Total health citations 19

North Carolina average 20.9

Citations per inspection
6.33

North Carolina average 4.99


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

18 of 19 citations resulted from standard inspections; and 1 of 19 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 2
54% worse than North Carolina average

North Carolina average: 1.3


Serious Health citations More info 1
11% worse than North Carolina average

North Carolina average: 0.9

2 critical citations More info North Carolina average: 1.3

1 serious citation More info North Carolina average: 0.9

16 moderate citations More info North Carolina average: 17.1

0 minor citations More info North Carolina average: 1.6
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Sep 30, 2025
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Sep 30, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Sep 30, 2025
Corrected

Quality of Care serious citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Sep 30, 2025
Corrected

Compare Assisted Living around Mecklenburg County The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

Filter by care type
Aldersgate
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Charlotte (Windsor Park)
230
No
40
88.8%
A+
-
-
3
0%
1 Bed / 2 Bed
East Towne
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Charlotte (Windsor Park)
120
No
6
40.0%
A+
103.50/200
36
86.1%
1 Bed / 2 Bed
Joyful Senior Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Huntersville
6
No
58
-
-
102.50/200
5
40%
1 Bed / 2 Bed
Revived Senior Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Mint Hill
6
No
12
-
-
99.50/200
9
44.4%
1 Bed / 2 Bed
CoHomes Boutique Senior Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Charlotte (McAlpine)
-
No
16
-
A+
-
-
0
0%
1 Bed / 2 Bed

Places of interest near Aldersgate

Address 5.3 miles from city center

Address 3800 Shamrock Dr, Charlotte, NC 28215

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 66
Employees 1
Contractors 65
Staff to resident ratio 0.59:1
68% worse than North Carolina average

North Carolina average ratio: 1.85:1

Avg staff/day 16
Average shift 7.1 hours
11% worse than North Carolina average

North Carolina average: 8 hours

Total staff hours (quarter) 10,336
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 0
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 0 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 5.9 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 13
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 6.5 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

97.2%

10,048 contractor hours this quarter

Certified Nursing Assistant: 13 Respiratory Therapy Technician: 12 Physical Therapy Assistant: 8 Speech Language Pathologist: 7 Physical Therapy Aide: 6 Licensed Practical Nurse: 6 Therapeutic Recreation Specialist: 3 Qualified Social Worker: 2 Feeding Assistant: 2 Other Physician: 2 Medical Director: 1 Physician Assistant: 1 Occupational Therapy Assistant: 1 Medication Aide/Technician: 1
Staff by category
Speech Language Pathologist0772,5847886%7.2
Respiratory Therapy Technician012122,4868998%7
Physical Therapy Assistant0881,4658189%7.1
Physical Therapy Aide0661,3827785%7
Feeding Assistant0224323943%8
Therapeutic Recreation Specialist0333824651%7.2
Physician Assistant0113043842%8
Administrator1012883640%8
Qualified Social Worker0222806470%4.4
Certified Nursing Assistant013132292426%6.5
Licensed Practical Nurse0661871921%5.9
Medical Director0111842325%8
Occupational Therapy Assistant011871921%4.6
Other Physician0223555%7
Medication Aide/Technician0111311%12.5
7 Speech Language Pathologist
% of Days 86%
12 Respiratory Therapy Technician
% of Days 98%
8 Physical Therapy Assistant
% of Days 89%
6 Physical Therapy Aide
% of Days 85%
2 Feeding Assistant
% of Days 43%
3 Therapeutic Recreation Specialist
% of Days 51%
1 Physician Assistant
% of Days 42%
1 Administrator
% of Days 40%
2 Qualified Social Worker
% of Days 70%
13 Certified Nursing Assistant
% of Days 26%
6 Licensed Practical Nurse
% of Days 21%
1 Medical Director
% of Days 25%
1 Occupational Therapy Assistant
% of Days 21%
2 Other Physician
% of Days 5%
1 Medication Aide/Technician
% of Days 1%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
111 residents
Residents by payment source
Medicare
41 residents (36.9%)
Medicaid
11 residents (9.9%)
Private pay or other
59 residents (53.2%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.2
46% better than North Carolina average

North Carolina average: 11.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 14.8
28% better than North Carolina average

North Carolina average: 20.6

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 7.6%
57% better than North Carolina average

North Carolina average: 17.5%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 22.0%
In line with North Carolina average

North Carolina average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.2%
12% better than North Carolina average

North Carolina average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.9%
6% better than North Carolina average

North Carolina average: 6.3%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.8%
69% better than North Carolina average

North Carolina average: 2.6%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.0%
9% worse than North Carolina average

North Carolina average: 7.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 2.6%
40% better than North Carolina average

North Carolina average: 4.4%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 12.4%
8% better than North Carolina average

North Carolina average: 13.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 96.0%
5% better than North Carolina average

North Carolina average: 91.6%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 67.7%
28% worse than North Carolina average

North Carolina average: 94.1%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 89.6%
12% better than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.0%
34% better than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 79.6%
In line with North Carolina average

North Carolina average: 78.1%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $38K
49% lower than North Carolina average

North Carolina average: $76K

Number of fines 1
57% fewer fines than North Carolina average

North Carolina average: 2.3

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than North Carolina average

North Carolina average: 0.4

Fines amount comparison
Fines amount comparison
This facility $38K
North Carolina average $76K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Oct 16, 2024
$38K

Last updated: Jan 2026

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Financial Aid for North Carolina Seniors

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.

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