Show Inspection Reports
Total health inspections
3
North Carolina average 4
Last Health inspection on Sep 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Aldersgate
Assisted Living in Mecklenburg County
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Aldersgate
Assisted Living in Mecklenburg County
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Aldersgate accepts Medicare, Medicaid, and private pay.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 60th out of 60 homes in North Carolina.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 60th out of 60 homes in North Carolina.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3m per day
Rank #60 / 60Nurse hours — state benchmarkedThis home is ranked 60th out of 60 homes in North Carolina.Shows adjusted nurse hours per resident per day benchmarked to the North Carolina average, with a ranking across 60 North Carolina SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs North Carolina avg
-99%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 7m per day |
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
88.8%
Rank #11 / 66Occupancy rate — state benchmarkedThis home is ranked 11th out of 66 homes in North Carolina.Shows this facility's occupancy rate versus the North Carolina average, with its statewide rank out of 66. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
50 days
Occupancy rate
88.8%
Rank #11 / 66Occupancy rate — state benchmarkedThis home is ranked 11th out of 66 homes in North Carolina.Shows this facility's occupancy rate versus the North Carolina average, with its statewide rank out of 66. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
50 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
57% of new residents, usually for short-term rehab.
Typical stay
25 days
Private pay
43% of new residents, often for short stays.
Typical stay
6 - 7 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$55.5M
Profit
$1.6M
Privately-owned community
Operated by a business corporation.
Home revenue
$55.5M Rank #11 / 67Revenue — state benchmarkedThis home is ranked 11th out of 67 homes in North Carolina.Shows this facility's annual revenue compared to the North Carolina SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$1.6M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #2 / 67Payroll — state benchmarkedThis home is ranked 2nd out of 67 homes in North Carolina.Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$17.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #2 / 67Payroll — state benchmarkedThis home is ranked 2nd out of 67 homes in North Carolina.Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$54.0M
Walk Score: 40 / 100 Rank #19 / 63Walk Score — state benchmarkedThis home is ranked 19th out of 63 homes in North Carolina.Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Staffing
Key information about the people who lead and staff this community.
ContactMr. Joseph P. Snyder, President
What does this home offer?
Room Sizes: 1,548 / 1,598 / 1,650 / 1,740 / 1,867 / 1,880 / 1,935 / 2,035 / 2,158 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: 3-story
Types of Care at Aldersgate
Assisted Living
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
3 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Latest inspection
Date
September 30, 2025
Complaint Investigation20 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
North Carolina average: 46 deficiencies
Inspection Report Summary for Aldersgate
The most recent inspection on September 30, 2025, identified deficiencies related to unsafe mechanical lift transfers that resulted in a resident sustaining a left distal femur fracture. Earlier inspections showed a pattern of issues including undignified dining assistance, failure to report and investigate injuries properly, medication storage problems, and food safety violations. Prior reports also noted deficiencies in resident care planning, nurse competency in infection control leading to immediate jeopardy, expired medications, and incomplete assessments. Complaint investigations were substantiated, particularly regarding unsafe transfers and infection control lapses, while enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history reflects ongoing challenges with resident care and safety practices, with no clear indication of sustained improvement over time.
Health Inspection History
Inspections
Total health citations
19
Rank #43 / 65Health citations — state benchmarkedThis home is ranked 43rd out of 65 homes in North Carolina.Shows this facility's total health deficiency citations benchmarked to the North Carolina state average, with a ranking across all 65 NC SNFs. Lower citation counts earn a better rank.
North Carolina average 20.9
Citations per inspection
6.33
Rank #56 / 65Citations per inspection — state benchmarkedThis home is ranked 56th out of 65 homes in North Carolina.Shows average deficiency citations per CMS inspection for this facility versus the North Carolina mean across 65 SNFs with citation data. Lower is better.
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 19 citations resulted from standard inspections; and 1 of 19 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
2
54% worse than North Carolina averageNorth Carolina average: 1.3
Serious Health citations
1
1
11% worse than North Carolina averageNorth Carolina average: 0.9
2 critical citations
1 serious citation
16 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 30, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 30, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 30, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 30, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Sep 30, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Sep 30, 2025
Corrected
Quality of Care serious citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 30, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 30, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Assisted Living in North Carolina
Aldersgate is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Places of interest near Aldersgate
5.3 miles from city center
Estimated distance in miles from Charlotte's city center to Aldersgate's address, calculated via Google Maps.
Calculate Travel Distance to Aldersgate
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
66
Employees
1
Contractors
65
Staff to resident ratio
0.59:1
68% worse than North Carolina averageNorth Carolina average ratio: 1.85:1
Avg staff/day
16
Average shift
7.1 hours
11% worse than North Carolina averageNorth Carolina average: 8 hours
Total staff hours (quarter)
10,336
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
0
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
0 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
0 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
6
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
5.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
5.9 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.5 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
97.2%
10,048 contractor hours this quarter
Certified Nursing Assistant: 13
Respiratory Therapy Technician: 12
Physical Therapy Assistant: 8
Speech Language Pathologist: 7
Physical Therapy Aide: 6
Licensed Practical Nurse: 6
Therapeutic Recreation Specialist: 3
Qualified Social Worker: 2
Feeding Assistant: 2
Other Physician: 2
Medical Director: 1
Physician Assistant: 1
Occupational Therapy Assistant: 1
Medication Aide/Technician: 1
Staff by category
| Speech Language Pathologist | 0 | 7 | 7 | 2,584 | 78 | 86% | 7.2 |
| Respiratory Therapy Technician | 0 | 12 | 12 | 2,486 | 89 | 98% | 7 |
| Physical Therapy Assistant | 0 | 8 | 8 | 1,465 | 81 | 89% | 7.1 |
| Physical Therapy Aide | 0 | 6 | 6 | 1,382 | 77 | 85% | 7 |
| Feeding Assistant | 0 | 2 | 2 | 432 | 39 | 43% | 8 |
| Therapeutic Recreation Specialist | 0 | 3 | 3 | 382 | 46 | 51% | 7.2 |
| Physician Assistant | 0 | 1 | 1 | 304 | 38 | 42% | 8 |
| Administrator | 1 | 0 | 1 | 288 | 36 | 40% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 280 | 64 | 70% | 4.4 |
| Certified Nursing Assistant | 0 | 13 | 13 | 229 | 24 | 26% | 6.5 |
| Licensed Practical Nurse | 0 | 6 | 6 | 187 | 19 | 21% | 5.9 |
| Medical Director | 0 | 1 | 1 | 184 | 23 | 25% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 87 | 19 | 21% | 4.6 |
| Other Physician | 0 | 2 | 2 | 35 | 5 | 5% | 7 |
| Medication Aide/Technician | 0 | 1 | 1 | 13 | 1 | 1% | 12.5 |
7 Speech Language Pathologist
% of Days
86%
12 Respiratory Therapy Technician
% of Days
98%
8 Physical Therapy Assistant
% of Days
89%
6 Physical Therapy Aide
% of Days
85%
2 Feeding Assistant
% of Days
43%
3 Therapeutic Recreation Specialist
% of Days
51%
1 Physician Assistant
% of Days
42%
1 Administrator
% of Days
40%
2 Qualified Social Worker
% of Days
70%
13 Certified Nursing Assistant
% of Days
26%
6 Licensed Practical Nurse
% of Days
21%
1 Medical Director
% of Days
25%
1 Occupational Therapy Assistant
% of Days
21%
2 Other Physician
% of Days
5%
1 Medication Aide/Technician
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
111
Medicare
41
36.9% of residents
Medicaid
11
9.9% of residents
Private pay or other
59
53.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.2
46% better than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.8
28% better than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
7.6%
Percent of long-stay residents whose need for help with daily activities has increased
7.6%
57% better than North Carolina averageNorth Carolina average: 17.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.0%
In line with North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.2%
Percent of long-stay residents experiencing one or more falls with major injury
3.2%
12% better than North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.9%
Percent of long-stay high risk residents with pressure ulcers
5.9%
6% better than North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.8%
Percent of long-stay residents with a urinary tract infection
0.8%
69% better than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.0%
Percent of long-stay residents who lose too much weight
8.0%
9% worse than North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.6%
Percent of long-stay residents who have depressive symptoms
2.6%
40% better than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.4%
Percent of long-stay residents who received an antipsychotic medication
12.4%
8% better than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.0%
5% better than North Carolina averageNorth Carolina average: 91.6%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
67.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
67.7%
28% worse than North Carolina averageNorth Carolina average: 94.1%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.6%
12% better than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
34% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.6%
In line with North Carolina averageNorth Carolina average: 78.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$38K
49% lower than North Carolina averageNorth Carolina average: $76K
Number of fines
1
57% fewer fines than North Carolina averageNorth Carolina average: 2.3
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than North Carolina averageNorth Carolina average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$38K
North Carolina average
$76K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Oct 16, 2024 · $38K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 16, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 16, 2024
$38K
Last updated: Jan 2026
Compare Assisted Living around Mecklenburg County The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| Aldersgate |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlotte (Windsor Park) | 230 | No | 40 | 88.8% | A+ | - | - | 3 | 0% | 1 Bed / 2 Bed |
| East Towne |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlotte (Windsor Park) | 120 | No | 6 | 40.0% | A+ | 103.50/200 | 36 | 86.1% | 1 Bed / 2 Bed | |
| Joyful Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Huntersville | 6 | No | 58 | - | - | 102.50/200 | 5 | 40% | 1 Bed / 2 Bed | |
| Revived Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Mint Hill (Wilgrove) | 6 | No | 12 | - | - | 99.50/200 | 9 | 44.4% | 1 Bed / 2 Bed | |
| CoHomes Boutique Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlotte (Mcalpine) | - | No | 16 | - | A+ | - | - | 0 | 0% | 1 Bed / 2 Bed |
Financial Trends
Historical financial and operational data for Aldersgate based on CMS SNF Cost Reports.
Occupancy Rate
88.8%
↑ 0.2pp vs 2022
Net Income
$1.6M
↑ ~$12.9M vs 2022
Total Payroll
$20.9M
↓ ~$1.2M vs 2022
Profit Margin
5.3%
↑ 29.3pp vs 2022
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Guides for Better Senior Living
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