Total health inspections
4
California average 12.5
Last Health inspection on Apr 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Arrowhead Healthcare Center
Nursing Home
Arrowhead Healthcare Center
Nursing Home
Overview of Arrowhead Healthcare Center
Arrowhead Healthcare Center, located in San Bernardino, CA, is a skilled nursing facility with a CMS four-star rating for over two years. This skilled nursing facility is dedicated to providing top quality care for over 40 years, employing well trained and certified staff to ensure the residents physical and psychosocial well being. At Arrowhead, residents may receive care for cardiac rehabilitation, diabetic care, stroke rehabilitation, post surgical recovery, and pain management.
Part of their services also include comfortable rooms featuring smart TV’s, on-site barber and beauty services, as well as a rich array of activities to keep the residents engaged and energized. Their meal selections are also prepared according to the residents dietary needs, to ensure that they receive proper nutrition to heal, as well as live a happy, fulfilling life.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
58
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
96.5%
Residents per day (avg)
56
Occupancy rate
96.5%
Residents per day (avg)
56
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
20% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
31% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
48% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Proprietary home
Other
Home revenue
$12.5M
Operating loss
-$1.2M
Proprietary home
Other
Home revenue
$12,477,770.00
Operating loss
$-1,188,946.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.7M
Walk Score: 79 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Additional licensing details
CMS Certification Number:
555896
Care Services
Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs
Programs & Activities
Specific Programs
In-house Therapy, Skilled Nursing, Stay Active
Types of Care at Arrowhead Healthcare Center
Skilled Nursing
Compare Nursing Homes around San Bernardino
The information below is reported by the California Department of Social Services and Department of Public Health.
Arrowhead Healthcare Center
-22%
+15%
+14%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
San Bernardino (Wildwood Park)
58
No
-
79
ARROWHEAD HEALTHCARE CENTER LLC
96.5%
$12,421,097.00
$6,513,570.00
52.4%
55.60
4.8497
-
21
-
-22%+15%+14%
Haven Post Acute
-50%
+13%
+10%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
San Bernardino (Del Rosa)
99
No
-
67
-
93.2%
$15,757,223.00
$6,063,777.00
38.5%
92.00
4.7702
3
25
1
-50%+13%+10%
Waterman Canyon Post Acute
-30%
-16%
+11%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
San Bernardino
166
No
A+
63
JENKINS, NICOLETTA
93.6%
$33,616,309.00
$11,333,305.00
33.7%
158.70
3.5266
-
46
-
-30%-16%+11%
Del Rosa Villa Post Acute
-68%
-25%
+4%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
San Bernardino (Pacific)
104
No
-
74
ESKANDER, ASHRAF
87.8%
$23,642,888.00
$7,322,906.00
31%
93.80
3.1480
1
31
1
-68%-25%+4%
Arrowhead Healthcare Center
Type of care:
AL
SNF
Community:
San Bernardino (Wildwood Park)
Bed Count:
58
Pets Allowed:
No
Operator:
ARROWHEAD HEALTHCARE CENTER LLC
CCN:
555896
Occupancy:
96.5%
Home Revenue:
$12,421,097.00
Payroll Costs:
$6,513,570.00
Payroll %:
52.4%
Avg Residents/Day:
55.60
Overall Rating:
Adj Nurse Hours:
4.8497
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
21
RN share vs State Avg:
-22%
-22%
Staffing vs State Avg:
+15%
+15%
Occupancy vs State Avg:
+14%
+14%
Haven Post Acute
Type of care:
AL
SNF
Community:
San Bernardino (Del Rosa)
Bed Count:
99
Pets Allowed:
No
CCN:
56053
Occupancy:
93.2%
Home Revenue:
$15,757,223.00
Payroll Costs:
$6,063,777.00
Payroll %:
38.5%
Avg Residents/Day:
92.00
Overall Rating:
Adj Nurse Hours:
4.7702
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
25
Severe Citations:
1
RN share vs State Avg:
-50%
-50%
Staffing vs State Avg:
+13%
+13%
Occupancy vs State Avg:
+10%
+10%
Waterman Canyon Post Acute
Type of care:
AL
SNF
Community:
San Bernardino
Bed Count:
166
Pets Allowed:
No
Operator:
JENKINS, NICOLETTA
CCN:
55565
Occupancy:
93.6%
Home Revenue:
$33,616,309.00
Payroll Costs:
$11,333,305.00
Payroll %:
33.7%
Avg Residents/Day:
158.70
Overall Rating:
Adj Nurse Hours:
3.5266
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
46
RN share vs State Avg:
-30%
-30%
Staffing vs State Avg:
-16%
-16%
Occupancy vs State Avg:
+11%
+11%
Del Rosa Villa Post Acute
Type of care:
AL
SNF
Community:
San Bernardino (Pacific)
Bed Count:
104
Pets Allowed:
No
Operator:
ESKANDER, ASHRAF
CCN:
555195
Occupancy:
87.8%
Home Revenue:
$23,642,888.00
Payroll Costs:
$7,322,906.00
Payroll %:
31%
Avg Residents/Day:
93.80
Overall Rating:
Adj Nurse Hours:
3.1480
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
31
Severe Citations:
1
RN share vs State Avg:
-68%
-68%
Staffing vs State Avg:
-25%
-25%
Occupancy vs State Avg:
+4%
+4%Places of interest near Arrowhead Healthcare Center
4.4 miles from city center — 2.33 miles to nearest hospital (St. Bernardine Medical Center)
4343 N Sierra Way, San Bernardino, CA 92407
Calculate Travel Distance to Arrowhead Healthcare Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
90
Total Staff
80
Employees
10
Contractors
24,672
Total Hours (Quarter)
39
Avg Staff/Day
7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 6 | 7.4 | No |
| Licensed Practical Nurse | 15 | 7.8 | No |
| Certified Nursing Assistant | 48 | 7.2 | No |
Staff by Category
Administration ⓘ
3 staff
6.6hs shift avg
Nursing Staff ⓘ
71 staff
7.3hs shift avg
Physicians & Practitioners ⓘ
2 staff
8hs shift avg
Therapy Services ⓘ
7 staff
2.5hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
2.8hs shift avg
Dietary Services ⓘ
5 staff
6hs shift avg
Other Services ⓘ
1 staff
4hs shift avg
Contractor Analysis
2.6%
of total hours from contractors
632 contractor hours this quarter
Physical Therapy Assistant: 1
Speech Language Pathologist: 1
Respiratory Therapy Technician: 2
Physical Therapy Aide: 1
Qualified Social Worker: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Occupational Therapy Aide: 1
Dietitian: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 48 | 0 | 48 | 15,268 | 91 | 100% | 7.2 |
| Licensed Practical Nurse | 15 | 0 | 15 | 4,846 | 91 | 100% | 7.8 |
| Registered Nurse | 6 | 0 | 6 | 1,089 | 73 | 80% | 7.4 |
| RN Director of Nursing | 2 | 0 | 2 | 828 | 70 | 77% | 7.5 |
| Other Dietary Services Staff | 4 | 0 | 4 | 775 | 77 | 85% | 6.1 |
| Nurse Practitioner | 2 | 0 | 2 | 537 | 66 | 73% | 8 |
| Administrator | 2 | 0 | 2 | 449 | 52 | 57% | 8.1 |
| Dental Services Staff | 1 | 0 | 1 | 251 | 62 | 68% | 4 |
| Physical Therapy Aide | 0 | 1 | 1 | 219 | 65 | 71% | 3.4 |
| Speech Language Pathologist | 0 | 1 | 1 | 170 | 63 | 69% | 2.7 |
| Physical Therapy Assistant | 0 | 1 | 1 | 61 | 47 | 52% | 1.3 |
| Qualified Social Worker | 0 | 1 | 1 | 55 | 20 | 22% | 2.8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 49 | 38 | 42% | 1.3 |
| Occupational Therapy Aide | 0 | 1 | 1 | 40 | 9 | 10% | 4.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 20 | 3 | 3% | 6.7 |
| Medical Director | 0 | 1 | 1 | 15 | 15 | 16% | 1 |
| Dietitian | 0 | 1 | 1 | 3 | 1 | 1% | 3 |
Health Inspection History
Inspections
Total health citations
21
Citations per inspection
5.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
0 critical citations
0 serious citations
18 moderate citations
3 minor citations
Citations history (last 3 years)
Nursing Services moderate citation
Apr 10, 2025
Corrected
Environmental moderate citation
Dec 19, 2024
Corrected
Environmental moderate citation
Dec 19, 2024
Corrected
Infection Control moderate citation
Dec 19, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: P+M Management
Resident Census by Payment Source
57
Total Residents
Medicaid
55
(96.5%)
ⓘ
Private Pay/Other
2
(3.5%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.1
23% better than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
8.0
30% better than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
9.6%
Percent of long-stay residents whose need for help with daily activities has increased
9.6%
13% better than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
9.5%
Percent of long-stay residents whose ability to move independently worsened
9.5%
21% better than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.9%
57% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.4%
Percent of long-stay residents experiencing one or more falls with major injury
0.4%
74% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.6%
Percent of long-stay high risk residents with pressure ulcers
3.6%
27% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
15% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.5%
Percent of long-stay residents who lose too much weight
2.5%
41% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.7%
Percent of long-stay residents who have depressive symptoms
5.7%
15% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.4%
Percent of long-stay residents who received an antipsychotic medication
9.4%
7% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.00
Number of hospitalizations per 1,000 long-stay resident days.
1.00
56% better than California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.29
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.29
19% better than California averageCalifornia average: 1.59
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Arrowhead Healthcare Center based on CMS SNF Cost Reports.
Occupancy Rate
96.5%
↑ 2.8pp vs 2022
Net Income
-$1,188,946
↓ ~$713K vs 2022
Total Payroll
$8,115,983
↑ ~$4.1M vs 2022
Profit Margin
-9.6%
↓ 1.6pp vs 2022
Loading trend charts...
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