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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Arrowhead Healthcare Center, located in San Bernardino, CA, is a skilled nursing facility with a CMS four-star rating for over two years. This skilled nursing facility is dedicated to providing top quality care for over 40 years, employing well trained and certified staff to ensure the residents physical and psychosocial well being. At Arrowhead, residents may receive care for cardiac rehabilitation, diabetic care, stroke rehabilitation, post surgical recovery, and pain management.
Part of their services also include comfortable rooms featuring smart TV’s, on-site barber and beauty services, as well as a rich array of activities to keep the residents engaged and energized. Their meal selections are also prepared according to the residents dietary needs, to ensure that they receive proper nutrition to heal, as well as live a happy, fulfilling life.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 60th out of 346 homes in California. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
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24m per day | ▼ 38% State avg: 39m per day · National avg: 41m per day |
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LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
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1h 11m per day | ▼ 3% State avg: 1h 13m per day · National avg: 52m per day |
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Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
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2h 57m per day | ▲ 11% State avg: 2h 39m per day · National avg: 2h 21m per day |
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Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
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3h 51m per day | ▼ 6% State avg: 4h 5m per day · National avg: 3h 26m per day |
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Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
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13m per day | ▼ 57% State avg: 30m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. We don't score profiles with fewer than 3 inspections on record because a small inspection history reads as "below average" on every count-based metric — that would over-reward a facility just for being new.
Limited inspection history. Not enough information to score against the California benchmark.
California nursing homes benchmark: C- 70/100
Inspection score not available. Not enough information to score against the California benchmark.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
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This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
|
21 | 10 | This facility has 110% more total citations than a typical California nursing home (21 vs. CA avg 10).↑ 110% worse |
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Citations per year
Average citations per year since 2021.
|
4.2 | 2 | This facility has 110% more citations per year than a typical California nursing home (4.2 vs. CA avg 2).↑ 110% worse |
Inspections & Visits
|
This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
|
0 | 16 | This facility has 100% fewer total visits than a typical California nursing home (0 vs. CA avg 16).↓ 100% better |
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Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
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0 | 13 | This facility has 100% fewer complaint visits than a typical California nursing home (0 vs. CA avg 13).↓ 100% better |
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Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
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0 | 7 | This facility has 100% fewer other visits than a typical California nursing home (0 vs. CA avg 7).↓ 100% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
California average 12.5
Last Health inspection on Apr 2025
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.
100% better than California average
California average: 0.4
100% better than California average
California average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
25% worse than California average
12% worse than California average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Assists with medical care and medications.
All 14 LPN Staff are full-time employees. No contractors work on this role.
14
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Helps with daily care and mobility.
All 43 CNA Staff are full-time employees. No contractors work on this role.
43
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
746 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 43 | 0 | 43 | 15,312 | 92 | 100% | 7.1 |
| Licensed Practical Nurse | 14 | 0 | 14 | 5,767 | 92 | 100% | 8 |
| Registered Nurse | 4 | 0 | 4 | 1,643 | 92 | 100% | 7.2 |
| Other Dietary Services Staff | 2 | 0 | 2 | 766 | 74 | 80% | 6.1 |
| Nurse Practitioner | 1 | 0 | 1 | 507 | 63 | 68% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 495 | 62 | 67% | 8 |
| Physical Therapy Aide | 0 | 1 | 1 | 289 | 70 | 76% | 4.1 |
| Administrator | 2 | 0 | 2 | 245 | 31 | 34% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 238 | 61 | 66% | 3.9 |
| Speech Language Pathologist | 0 | 1 | 1 | 201 | 65 | 71% | 3.1 |
| Physical Therapy Assistant | 0 | 1 | 1 | 88 | 53 | 58% | 1.7 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 51 | 41 | 45% | 1.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 47 | 12 | 13% | 3.9 |
| Qualified Social Worker | 0 | 1 | 1 | 31 | 8 | 9% | 3.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 21 | 3 | 3% | 7 |
| Medical Director | 0 | 1 | 1 | 15 | 15 | 16% | 1 |
| Dietitian | 0 | 1 | 1 | 3 | 1 | 1% | 3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.1
23% better than California average
California average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
8.0
30% better than California average
California average: 11.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
9.6%
13% better than California average
California average: 11.1%
Percent of long-stay residents whose ability to move independently worsened
9.5%
21% better than California average
California average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.9%
57% better than California average
California average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
0.4%
74% better than California average
California average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
3.6%
27% better than California average
California average: 5.0%
Percent of long-stay residents with a urinary tract infection
1.4%
15% worse than California average
California average: 1.2%
Percent of long-stay residents who lose too much weight
2.5%
41% better than California average
California average: 4.2%
Percent of long-stay residents who have depressive symptoms
5.7%
15% better than California average
California average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
9.4%
7% better than California average
California average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California average
California average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California average
California average: 98.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.00
56% better than California average
California average: 2.25
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.29
19% better than California average
California average: 1.59
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
20% of new residents, usually for short-term rehab.
31% of new residents, often for short stays.
48% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
57
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Arrowhead Healthcare Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #187 / 346Payroll — State benchmarkedThis home is ranked 187th out of 346 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents stay for extended periods and receive ongoing daily care.
4.4 miles from city center
Estimated distance in miles from San Bernardino's city center to Arrowhead Healthcare Center's address, calculated via Google Maps.
— 2.33 miles to nearest hospital (St. Bernardine Medical Center)
Add your location
Arrowhead Healthcare Center is located in San Bernardino, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
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| Arrowhead Healthcare Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
San Bernardino (Wildwood Park) |
58
Facility
58
CA AVG
103
Rank
#1104 / 1658
| 100.0% | +18% | 4.85 | -42% | +15% | $0 | 21 | 5.3 | - | 56 | - |
79
Facility
79
CA AVG
57
Rank
#451 / 2093
| Arrowhead Healthcare Center LLC | $12.5M | $8.1M | 65% | 555896 | ||||
| Haven Post Acute |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
San Bernardino (Del Rosa) |
99
Facility
99
CA AVG
103
Rank
#727 / 1658
| 93.2% | +10% | 4.77 | -39% | +13% | $55.7k | 25 | 2.5 | 1 | 92 | - |
67
Facility
67
CA AVG
57
Rank
#831 / 2093
| - | $15.8M | $8.1M | 51.3% | 56053 | ||||
| Waterman Canyon Post Acute |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
San Bernardino (North Waterman Avenue) |
166
Facility
166
CA AVG
103
Rank
#271 / 1658
| 93.6% | +11% | 3.53 | -38% | -16% | $0 | 46 | 2.4 | - | 159 | A+ |
63
Facility
63
CA AVG
57
Rank
#952 / 2093
| Nicoletta Jenkins | $33.6M | $13.0M | 38.7% | 55565 | ||||
| Del Rosa Villa Post Acute |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
San Bernardino (Pacific) |
104
Facility
104
CA AVG
103
Rank
#685 / 1658
| - | - | 3.15 | -31% | -25% | $43.9k | 31 | 2.8 | 1 | 94 | - |
74
Facility
74
CA AVG
57
Rank
#599 / 2093
| Ashraf Eskander | $23.7M | $8.4M | 35.5% | 555195 |
Arrowhead Healthcare Center is in the Wildwood Park neighborhood of San Bernardino.
Arrowhead Healthcare Center has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Arrowhead Healthcare Center's occupancy is 96.5%.
Yes — there are 6 photos of Arrowhead Healthcare Center in the photo gallery on this page.
(909) 886-4731 will put you in contact with the team at Arrowhead Healthcare Center.
Yes — Arrowhead Healthcare Center is a CMS-certified provider of Medicare and Medicaid.
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