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Astoria Senior Living

Nursing Home, Assisted Living, Nursing Care & Respite Care · Winter Haven, FL

CMS overall rating

701 Overlook Dr, Winter Haven, FL 33884 View map

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Astoria Senior Living accepts Veteran Affairs Benefits, Medicare, and private pay.

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Astoria Senior Living accepts Veteran Affairs Benefits, Medicare, and private pay.

Overview of Astoria Senior Living

Set in the beautiful Overlook Drive, Winter Haven, FL, Astoria Senior Living is an astounding senior living community providing assisted living, skilled nursing, and rehabilitation. Residents retain their independence while receiving top-tier care and support for their special needs and aspirations 24/7. The community empowers residents to flourish with personalized care services that match the lifestyle of their dreams.

Have fun and do the things you love with a carefully curated calendar of fun activities and programs, highlighting residents’ interests and strengths. Residents also enjoy mealtimes with diverse dining options catering to dietary needs and tastes. Thrive and live life to the fullest with a trusted community promoting a vibrant and welcoming environment.

Facility Direct Line (863) 318-5000

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 50m per day

vs avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	36m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 9m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 34m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 56m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	2m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	25m per day

Capacity and availability

125 days

45-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

Walk Score: 14 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

87%

Similar to the Florida average: 84.3%

Occupied beds

39 / 45

Average occupied beds in Florida homes 108 beds

Facility TypeAssisted Living Facility

StatusLicensed

IssuanceJanuary 19, 2025

ExpirationJanuary 18, 2027

CountyPolk

License Number11898

Astoria Senior Living is legally operated by Lake Wales Health Care Operations Company, Llc, and administered by Dena Rene Goldberg.

Management CompanyTENDER LOVING CARE MANAGEMENT INC

Profit StatusFor-profit

Private

45 units

Total beds

45 units

Staffing

Key information about the people who lead and staff this community.

Creole English Spanish

Rehabilitation Services

Respite Care

24-Hour Staffing

Health Care Supervision And Medication Administration

Daily Chef-Prepared Meals And Restaurant Style-Dining

On-Site Nurse And 24/7 Professional Staff

Personal Care As Needed

Bathing And Dressing Assistance

Specialized Programming

Including Evenings And Weekends

Personal Transportation

Laundry

Housekeeping And Maintenance Service

Regular Safety Checks

Family Events And Support Programs

Special Services Include Trial Or Respite Stays

And Guest Dining

Since 2012 · 14 years of data 18 citations 16 inspections

Inspection Score

10 points above the Florida average for assisted living residences (83/100)

Legal Actions Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg

Total amount fined Total dollar amount of fines issued.
$0
vs $11.6k
↓ 100% lower than FL avg

Data reflects the most recent 14 years (since 2012).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2012 vs. Florida state average

Overall vs. FL average

Latest Inspection September 29, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	FL Average	vs. FL Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	18	33	This facility has 45% fewer total citations than a typical Florida assisted living residence (18 vs. FL avg 33).↓ 45% better Rank #263 / 919 Total citations — State benchmarked This home is ranked 263rd out of 919 homes in Florida. Shows this facility's total citations compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Average citations per year since 2012.	1.3	2.4	This facility has 46% fewer citations per year than a typical Florida assisted living residence (1.3 vs. FL avg 2.4).↓ 46% better
Citations per inspection Average citations per inspection.	1.1	1.3	This facility has 15% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.3).↓ 15% better Rank #331 / 919 Citations per inspection — State benchmarked This home is ranked 331st out of 919 homes in Florida. Shows this facility's citations per inspection compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	FL Average	vs. FL Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	16	26	This facility has 38% fewer total inspections than a typical Florida assisted living residence (16 vs. FL avg 26).↓ 38% better
Inspections with citations Inspections that resulted in at least one regulatory citation.	12	16	This facility has 25% fewer inspections with citations than a typical Florida assisted living residence (12 vs. FL avg 16).↓ 25% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	75%	62%	This facility has 13 percentage points higher inspection citation rate than a typical Florida assisted living residence (75% vs. FL avg 62%).↑ 13% worse Rank #762 / 919 Inspection citation rate — State benchmarked This home is ranked 762nd out of 919 homes in Florida. Shows this facility's % of inspections with citations compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

September 29, 2025 complaint inspection found no deficiencies and no complaints substantiated.
December 19, 2024 routine inspection cited three deficiencies for staffing standards and staff training.
Past inspections repeatedly cited deficiencies in staff training and staffing standards from 2012 through 2024.

Show Inspection Reports

Inspections since 2020

Total health inspections 4

State average N/A

Last Health inspection on Mar 2024

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

26 of 28 citations resulted from standard inspections; and 2 of 28 resulted from complaint investigations.

Breakdown of citation severity (last 6 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

28 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 6 years)

Infection Control moderate citation Mar 26, 2024

Corrected

Nutrition moderate citation Mar 26, 2024

Corrected

Pharmacy moderate citation Mar 26, 2024

Corrected

Pharmacy moderate citation Mar 26, 2024

Corrected

Total staff 195

Employees 167

Contractors 28

Staff to resident ratio 1.51 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 82

Average shift 7.7 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 57,979

Nursing staff breakdown

7.5 hours

8.1 hours

7.7 hours

Contractor staffing

4,272 contractor hours this quarter

Speech Language Pathologist: 11 Physical Therapy Aide: 6 Physical Therapy Assistant: 6 Qualified Social Worker: 3 Respiratory Therapy Technician: 2

Staff by category


Certified Nursing Assistant	92	0	92	29,737	92	100%	7.7
Licensed Practical Nurse	35	0	35	11,368	92	100%	8.1
Registered Nurse	19	0	19	5,347	92	100%	7.5
RN Director of Nursing	4	0	4	1,990	80	87%	7.6
Physical Therapy Aide	0	6	6	1,558	83	90%	7.6
Other Dietary Services Staff	4	0	4	1,433	82	89%	7.5
Speech Language Pathologist	0	11	11	1,416	83	90%	6.2
Mental Health Service Worker	5	0	5	1,209	67	73%	7.9
Clinical Nurse Specialist	5	0	5	1,197	68	74%	7.9
Qualified Social Worker	0	3	3	558	67	73%	7.2
Dental Services Staff	1	0	1	514	62	67%	8.3
Nurse Practitioner	1	0	1	472	59	64%	8
Administrator	1	0	1	440	55	60%	8
Physical Therapy Assistant	0	6	6	418	65	71%	4.7
Respiratory Therapy Technician	0	2	2	322	71	77%	4.1

92 Certified Nursing Assistant

% of Days 100%

35 Licensed Practical Nurse

% of Days 100%

19 Registered Nurse

% of Days 100%

4 RN Director of Nursing

% of Days 87%

6 Physical Therapy Aide

% of Days 90%

4 Other Dietary Services Staff

% of Days 89%

11 Speech Language Pathologist

% of Days 90%

5 Mental Health Service Worker

% of Days 73%

5 Clinical Nurse Specialist

% of Days 74%

3 Qualified Social Worker

% of Days 73%

1 Dental Services Staff

% of Days 67%

1 Nurse Practitioner

% of Days 64%

1 Administrator

% of Days 60%

6 Physical Therapy Assistant

% of Days 71%

2 Respiratory Therapy Technician

% of Days 77%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 6.4

13% better than State average

State average: 7.4

Functional decline score 15.5

25% worse than State average

State average: 12.4

Long-stay resident measures

Need for Help with Daily Activities Increased 6.1%

42% better than State average

State average: 10.5%

Walking Ability Worsened 15.4%

19% worse than State average

State average: 12.9%

Low Risk Residents with Bowel/Bladder Incontinence 25.0%

85% worse than State average

State average: 13.5%

Falls with Major Injury 1.7%

34% better than State average

State average: 2.6%

High Risk Residents with Pressure Ulcers 4.1%

23% better than State average

State average: 5.4%

Urinary Tract Infection 0.3%

67% better than State average

State average: 0.9%

Lost Too Much Weight 4.8%

19% better than State average

State average: 6.0%

Depressive Symptoms 0.9%

72% better than State average

State average: 3.3%

Antipsychotic Use 4.8%

40% better than State average

State average: 8.0%

Pneumococcal Vaccine 96.2%

In line with State average

State average: 97.7%

Influenza Vaccine 94.6%

5% worse than State average

State average: 99.2%

Short-stay resident measures

Pneumococcal Vaccine 92.8%

In line with State average

State average: 94.0%

Antipsychotic medication increase 0.9%

38% better than State average

State average: 1.5%

Influenza Vaccine 71.3%

25% worse than State average

State average: 94.7%

Breakdown by payment type

Medicare

45% of new residents, usually for short-term rehab.

Typical stay 26 days

Private pay

55% of new residents, often for short stays.

Typical stay 2 - 3 months

Total residents 129

Medicare

24% of residents

Medicaid

60.5% of residents

Private pay or other

15.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Astoria Senior Living from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 254.3% ↑ 170.5pp vs 2022

Net Patient Income -$1.8M ↓ ~$876.2K vs 2022

Payroll Costs $9.2M ↑ ~$1.0M vs 2022

Operating Margin -11.9% ↓ 5.0pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	50.1%	88.4%	92.5%	95.0%	93.7%	92.3%	94.4%	92.4%	91.0%	90.0%	81.5%	83.8%	254.3%
Beds	120	120	120	120	120	120	120	120	120	120	132	132	45
Net Income	-$1,486,884	$59,227	$179,262	$433,363	-$332,851	-$193,024	$593,572	$491,236	$176,845	$560,139	-$876,160	$464,943	-$314,755
Gross Revenue	$12,129,136	$18,833,233	$19,887,644	$20,232,271	$18,895,222	$17,261,489	$18,021,112	$17,907,865	$17,795,567	$17,246,150	$16,815,758	$17,677,667	$19,185,829
Operating Expenses	$11,158,158	$13,982,495	$15,563,140	$15,370,078	$14,340,526	$13,793,532	$13,951,560	$13,793,289	$14,022,495	$14,062,991	$14,631,105	$14,898,444	$17,272,267
Net Patient Income	-$2,788,650	-$1,368,472	-$1,276,971	-$972,548	-$1,611,296	-$1,600,884	-$1,040,474	-$1,133,756	-$1,389,437	-$1,634,949	-$2,227,332	-$953,570	-$1,829,809
Net Patient Revenue	$8,369,508	$12,614,023	$14,286,169	$14,397,530	$12,729,230	$12,192,648	$12,911,086	$12,659,533	$12,633,058	$12,428,042	$12,403,773	$13,944,874	$15,442,458
Payroll Costs	$4,392,719	$5,708,951	$5,769,417	$5,806,456	$5,938,705	$5,946,044	$6,160,869	$6,365,325	$6,629,030	$6,764,651	$6,769,721	$8,223,905	$9,234,051
Operating Margin %	-33.3%	-10.9%	-8.9%	-6.8%	-12.7%	-13.1%	-8.1%	-9.0%	-11.0%	-13.2%	-18.0%	-6.8%	-11.9%
Medicare %	49.6%	33.6%	25.2%	28.4%	25.0%	23.4%	25.6%	24.1%	21.4%	22.1%	19.2%	21.6%	21.4%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	50.4%	66.4%	74.8%	71.6%	75.0%	76.6%	74.4%	75.9%	78.6%	77.9%	80.8%	78.4%	78.6%
Net Patient Revenue/Day	$363	$325	$353	$346	$310	$301	$312	$313	$317	$314	$316	$346	$370
Cost/Day	$483	$360	$384	$370	$349	$340	$337	$341	$352	$356	$372	$369	$414
Avg Length of Stay	54.6 days	57.8 days	62.0 days	65.7 days	62.4 days	56.2 days	59.5 days	56.4 days	50.0 days	55.7 days	47.8 days	49.5 days	125.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$15.4M

Net patient income

-$1.8M

For-profit Corporation

Net patient revenue

$15.4M

Net patient income

-$1.8M

Other income

$1.5M

Payroll costs

$9.2M 59.8% of net patient revenue

Other operating costs

$8.0M

Total costs

$17.3M

What does this home offer?

Minimum Age: 55 Years Old

Housing Options: 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (55% of admissions), and a typical private pay stay runs around 2 - 3 months.

Coverage residents most often arrive under.

Medicare 45%

Private pay 55%

Coverage residents most often leave under.

Medicare 97%

Private pay 3%

Activities in this home

Arts and Crafts
Cooking Classes
Dancing
Exercise Classes
Games & Cards
Music Programs
Shopping
Social Events & Outings
Theater & Movies

Living Spaces & Floor Plans for Astoria Senior Living

3.3 miles from city center Estimated distance in miles from Winter Haven's city center to Astoria Senior Living's address, calculated via Google Maps.

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The information below is reported by the Florida Agency for Health Care Administration (AHCA).


Astoria Senior Living	NH AL NC RC	Winter Haven	-	45	-	14	1 Bed / 2 Bed
Terracina Grand	NH AL IL MC RC	Naples	-	200	A+	12	Studio / 1 Bed / 2 Bed
Brookdale DeLand	NH AL MC	Deland (Scarlett)	-	89	A+	14	Studio / Suite
The Oaks of Clearwater	NH AL IL MC	Clearwater (Oak Bluffs)	-	175	B-	64	Studio / 1 Bed / 2 Bed
The Bridge at Ocala	NH AL	Ocala	-	95	A+	44	Studio / 1 Bed

Nursing Home Explorer

What languages are spoken at Astoria Senior Living?

The team at Astoria Senior Living speaks Creole, English, and Spanish.

Who is the owner of Astoria Senior Living?

Astoria Senior Living is legally operated by Lake Wales Health Care Operations Company, Llc, and administered by Dena Rene Goldberg.

Is Astoria Senior Living in a walkable area?

Astoria Senior Living has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Astoria Senior Living?

According to FL state health department records, Astoria Senior Living's license number is 11898.

When does Astoria Senior Living's license expire?

According to FL state health department records, Astoria Senior Living's license expires on January 18, 2027.

What is the occupancy rate at Astoria Senior Living?

Astoria Senior Living's occupancy is 87%.

What payment types does Astoria Senior Living accept?

Astoria Senior Living accepts Other and VA.

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Astoria Senior Living

Overview of Astoria Senior Living

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Languages Spoken

Therapy & Rehabilitation

Staffing & Medical

Amenities & Lifestyle

Contact Astoria Senior Living

Inspection History

Legal Actions Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2020

Breakdown of citation severity (last 6 years)

Citations history (last 6 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

92 Certified Nursing Assistant

35 Licensed Practical Nurse

19 Registered Nurse

4 RN Director of Nursing

6 Physical Therapy Aide

4 Other Dietary Services Staff

11 Speech Language Pathologist

5 Mental Health Service Worker

5 Clinical Nurse Specialist

3 Qualified Social Worker

1 Dental Services Staff

1 Nurse Practitioner

1 Administrator

6 Physical Therapy Assistant

2 Respiratory Therapy Technician

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Activities in this home

Living Spaces & Floor Plans for Astoria Senior Living

Places of interest near Astoria Senior Living

Calculate Travel Distance to Astoria Senior Living

Compare Nursing Homes around the area

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