Inspection Reports for
Bethel Health Care Center

CT, 06801

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Deficiencies (last 8 years)

Deficiencies (over 8 years) 12.4 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

121% worse than Connecticut average
Connecticut average: 5.6 deficiencies/year

Deficiencies per year

32 24 16 8 0
2018
2019
2020
2021
2022
2023
2024
2025

Census

Latest occupancy rate 95% occupied

Based on a September 2025 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy over time

80 100 120 140 160 180 Apr 2018 May 2020 Jun 2020 Jul 2021 Apr 2023 Jul 2025 Sep 2025

Inspection Report

Plan of Correction
Census: 153 Capacity: 161 Deficiencies: 1 Date: Sep 22, 2025

Visit Reason
A desk audit was conducted to review the implementation of the Plan of Correction for a violation letter dated August 7, 2025.

Findings
Violations #1 through #6 were identified as corrected as of August 28, 2025. The Director of Nursing was notified of the corrections on September 22, 2025.

Deficiencies (1)
Violations #1, #2, #3, #4, #5 and #6
Report Facts
Licensed Bed Capacity: 161 Census: 153

Employees mentioned
NameTitleContext
Sheila JohnsonDirector of NursingNotified of correction of violations via telephone

Inspection Report

Routine
Deficiencies: 4 Date: Jul 22, 2025

Visit Reason
The inspection was conducted to assess compliance with safety, supervision, and care standards related to resident transfers, smoking policy adherence, fall prevention, and aspiration precautions at Bethel Health Care Center.

Findings
The facility failed to ensure safe transfer practices for Resident #84, adequate supervision to prevent falls for Resident #138, adherence to the smoking policy by Residents #51, 71, and 95, and proper feeding supervision for Resident #8 at risk of aspiration. Deficiencies were noted in staff adherence to policies and resident safety protocols.

Deficiencies (4)
Failure to ensure two staff transferred Resident #84 via sit to stand lift per physician's orders, resulting in a strap popping off during transfer.
Failure to provide adequate supervision to prevent a fall for Resident #138, a high fall risk resident left alone in the bathroom.
Failure to ensure residents with a history of smoking adhered to the facility's non-smoking policy, with multiple residents smoking on facility grounds.
Failure to ensure Resident #8, at risk for aspiration, received proper feeding assistance and supervision; meal tray left unattended and within reach.
Report Facts
Residents affected: 4 Written warning date: Jul 16, 2025 Enhanced monitoring interval: 15 Nicotine Patch dosage duration: 12 Nicotine lozenge dosage duration: 30

Employees mentioned
NameTitleContext
NA #9Nursing AssistantPerformed sit to stand transfer alone without second staff member, resulting in strap popping off
NA #3Nursing AssistantLeft Resident #138 alone in bathroom leading to fall
DNSDirector of Nursing ServicesInterviewed regarding fall risk and smoking policy enforcement
OTR #1Occupational TherapistProvided therapy assessment and fall risk evaluation for Resident #138
SP #1Speech TherapistIdentified aspiration risk and feeding needs for Resident #8
SP #2Speech TherapistConfirmed aspiration risk and feeding supervision requirements for Resident #8
APRN #1Advanced Practice Registered NurseNotified and involved in care decisions for Residents #138 and #8
NA #4Nursing AssistantObserved residents smoking on facility grounds and reported to nursing staff

Inspection Report

Complaint Investigation
Deficiencies: 8 Date: Jul 22, 2025

Visit Reason
The inspection was conducted based on complaints related to resident dignity, care planning, feeding assistance, adherence to physician orders, accident prevention, smoking policy violations, and medication management.

Complaint Details
The complaint investigation was triggered by allegations of violations of resident dignity, failure to provide care and assistance, failure to follow physician orders, unsafe transfers, fall prevention failures, smoking policy violations, and medication management issues.
Findings
The facility failed to protect resident dignity by posting personal health information signs in resident rooms, failed to provide feeding assistance to a resident at high aspiration risk, did not follow physician orders for resident positioning, failed to prevent falls and ensure safe transfers, allowed residents to smoke on facility grounds contrary to policy, and failed to properly label and date opened insulin pens and medications.

Deficiencies (8)
Posting of signs with personal and health information in resident rooms violating privacy and dignity.
Failure to develop and revise comprehensive care plan to include comfort measures for hospice resident.
Failure to provide feeding assistance to a resident dependent on staff for feeding, resulting in an untouched meal tray left unattended.
Failure to follow physician's order to keep resident's head of bed elevated, resulting in resident lying flat contrary to orders.
Failure to ensure two staff members assisted with sit to stand transfers as required, resulting in unsafe transfer.
Failure to prevent falls by leaving a high fall risk resident unattended in the bathroom, resulting in a fall with injury.
Failure to ensure medications including insulin pens were properly labeled with date opened and expired medications were discarded.
Failure to enforce smoking policy, allowing multiple residents to smoke on facility grounds and possess smoking materials.
Report Facts
Deficiencies cited: 8 Observation duration: 20 Smoking monitoring frequency: 15 Insulin pen usage duration: 28

Employees mentioned
NameTitleContext
NA #7Nurse AideAssigned to Resident #8, failed to feed resident and left meal tray unattended.
DNSDirector of Nursing ServicesInterviewed regarding multiple deficiencies including feeding assistance, privacy violations, and medication management.
SP #1Speech TherapistProvided information on Resident #8's aspiration risk and feeding needs.
SP #2Speech TherapistProvided information on Resident #8's aspiration risk and feeding needs.
NA #9Nurse AidePerformed unsafe sit to stand transfer without second staff member.
NA #3Nurse AideLeft Resident #138 alone in bathroom leading to fall.
APRN #1Advanced Practice Registered NurseProvided clinical input on Resident #60's condition and Resident #8's aspiration risk.
LPN #3Licensed Practical NurseObserved improper placement of liquids for Resident #8 and medication storage.
NA #4Nurse AideObserved residents smoking on facility grounds and reported incidents.
OTR #1Occupational TherapistProvided input on Resident #138's fall risk and bathroom supervision needs.

Inspection Report

Renewal
Census: 148 Capacity: 161 Deficiencies: 0 Date: Jul 22, 2025

Visit Reason
The inspection was conducted as a licensing renewal inspection and included review of complaint investigations #CT#42588 (Aspen) and #121748 (Iguis).

Complaint Details
Complaint investigations #CT#42588 (Aspen) and #121748 (Iguis) were reviewed during this inspection.
Findings
Violations of the General Statutes of Connecticut and/or regulations were identified at the time of this inspection, as noted in an attached violation letter. Certification files were also reviewed.

Report Facts
Licensed Bed Capacity: 161 Census: 148

Employees mentioned
NameTitleContext
Erin HealyAdministratorPersonnel contacted during inspection
Sheila JohnsonDNSPersonnel contacted during inspection

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Oct 29, 2024

Visit Reason
The inspection was conducted due to a complaint investigation regarding the omission of a medication (Orgovyx) for Resident #1, a recent admission, related to failure to notify the provider or implement proper procedures to authorize payment for a medication not covered by the resident's insurance.

Complaint Details
The complaint investigation found that Resident #1 did not receive the prescribed medication Orgovyx for six weeks due to insurance coverage issues and lack of communication. The omission was likely not to have caused adverse reactions. The complaint was substantiated based on clinical record reviews, interviews, and facility documentation.
Findings
The facility failed to provide the prescribed medication Orgovyx to Resident #1 for 48 days due to lack of communication and authorization for payment, resulting in omission of medication from 8/3/24 to 9/19/24. Interviews revealed breakdowns in communication among nursing staff and pharmacy regarding the medication coverage and authorization.

Deficiencies (1)
Failure to notify the provider or implement proper procedures to authorize payment for a medication not covered by the resident's insurance, resulting in omission of medication for 48 days.
Report Facts
Days medication omitted: 48 Weeks medication omitted: 6

Employees mentioned
NameTitleContext
Director of NursingDirector of Nursing (DON)Interviewed regarding the medication omission and authorization for payment
RN #17AM-3PM Nursing Supervisor, Registered NurseInterviewed about awareness of medication coverage issues and communication
LPN #17AM-3PM charge nurse, Licensed Practical NurseInterviewed about communication with pharmacy and documentation of medication availability
LPN #27AM-3PM charge nurse, Licensed Practical NurseInterviewed about informing Nursing Supervisor of medication unavailability

Inspection Report

Complaint Investigation
Census: 155 Capacity: 161 Deficiencies: 0 Date: Aug 16, 2024

Visit Reason
A complaint investigation survey was conducted to determine compliance with 42 CFR Part 483 requirements for long term care facilities.

Complaint Details
Complaint Investigation Survey, ACT Reference Numbers CT#25310 and CT#25941, conducted to assess compliance with federal long term care regulations.
Findings
No deficiencies were cited as a result of this complaint investigation survey.

Report Facts
Licensed Bed Capacity: 161 Census: 155

Employees mentioned
NameTitleContext
Erin HealyAdministratorPersonnel contacted during the inspection
Shelia JohnsonDirector of Nursing ServicesPersonnel contacted during the inspection
Carla LarocqueSurvey Team Leader, RN, NCSurveyor and report submitter

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: May 10, 2024

Visit Reason
The inspection was conducted following complaints related to accidents involving residents, specifically focusing on incidents where residents sustained injuries due to failure to follow care plans and safety protocols.

Complaint Details
The investigation was complaint-related, focusing on accidents involving Resident #1 and Resident #6. Resident #1's injury was substantiated as the facility failed to follow the care plan. Resident #6's fall was substantiated due to the wheelchair cushion not being secured, contributing to the injury.
Findings
The facility failed to follow the care plan for Resident #1 when weighing, resulting in a foot laceration requiring hospitalization. Additionally, the facility failed to ensure Resident #6's wheelchair cushion was secured, leading to a fall and injury. Both incidents involved actual harm to residents and inadequate adherence to safety measures.

Deficiencies (2)
Failure to follow the care plan when weighing Resident #1, resulting in a foot laceration requiring hospitalization.
Failure to ensure Resident #6's wheelchair cushion was secured, resulting in a fall and injury.
Report Facts
Length of laceration: 4 Number of sutures: 7 Number of sutures: 5 Date of Resident #6 fall: Jul 12, 2023

Employees mentioned
NameTitleContext
RN #1Registered NurseDirected NA #1 to obtain Resident #1's weight in standing position
NA #1Nurse AideAssisted Resident #1 onto scale and noted bleeding after injury
DNSDirector of Nursing ServicesReviewed care plan and confirmed weighing instructions for Resident #1
LPN #4Licensed Practical NurseCharge nurse assigned to Resident #6 during fall incident
NA #3Nurse AideTransferred Resident #6 into wheelchair prior to fall
ADNSAssistant Director of Nursing ServicesConducted investigation on wheelchair cushion incident for Resident #6
DONDirector of NursingStated Nurse Aides were responsible for buckling wheelchair cushion

Inspection Report

Routine
Deficiencies: 15 Date: Sep 6, 2023

Visit Reason
The inspection was conducted as a routine regulatory survey of Bethel Health Care Center to assess compliance with healthcare regulations, including resident care, medication administration, infection control, and facility safety.

Findings
The facility was found deficient in multiple areas including failure to maintain accurate advance directives, inadequate supervision and care planning for residents requiring feeding assistance, failure to maintain accurate care plans, improper wound care practices, failure to apply prescribed splints, unlocked treatment carts, failure to provide ordered nutritional supplements, incomplete IV therapy documentation and education, failure to monitor psychotropic medication target behaviors, unclean medication carts, failure to provide food in appropriate consistency, improper food storage and labeling, infection control breaches, broken resident bed, and unsecured bed rails.

Deficiencies (15)
Failed to ensure advance directives in clinical records matched electronic health records for residents.
Failed to provide adequate supervision and care planning for residents requiring feeding assistance.
Failed to maintain accurate and current Resident Care Plans.
Failed to follow wound care orders including improper glove use and hand hygiene.
Failed to apply prescribed splint and maintain skin integrity for resident's left hand.
Failed to keep treatment cart locked when unattended.
Failed to provide ordered nutritional supplements to resident at risk for malnutrition.
Failed to ensure staff assessed and documented IV therapy and failed to ensure annual IV education and competencies.
Failed to identify specific target behaviors and provide behavior monitoring for residents on psychotropic medications.
Medication cart and pill crusher were visibly soiled and not cleaned as required.
Failed to ensure resident received food prepared in appropriate consistency as ordered.
Failed to ensure dietary food items were labeled and stored properly with respect to expiration and use-by dates.
Failed to ensure proper infection prevention and control practices including wound care hygiene, bedpan storage, and meal delivery hygiene.
Failed to maintain resident's bed in working condition, including broken bed controls and unreported maintenance needs.
Failed to ensure resident's bed rails were secure and maintenance requests were not reported or documented.
Report Facts
Weight loss: 13 Weight loss: 40 Wound measurement: 19.9 Wound measurement: 18.5 Wound measurement: 5.9 Wound undermining: 6.9 Resident weight: 95.9 Medication dosage: 15 Calories: 195 Protein grams: 5

Employees mentioned
NameTitleContext
LPN #6Licensed Practical NurseUnable to locate signed advance directive documents for Resident #6
DNSDirector of Nursing ServicesInterviewed regarding advance directives, feeding supervision, and medication monitoring
NA #3Nurse AideObserved feeding Resident #44 and reporting broken bed
RN #2Registered NurseInterviewed about feeding supervision for Resident #44
Dietician #1DieticianInterviewed about Resident #44's nutritional status and feeding
OT #2Occupational TherapistInterviewed about feeding supervision needs for Resident #44
RN #1Registered NurseInterviewed about care plan and feeding needs for Resident #51
NA #10Nurse AideInterviewed about meal tray delivery for Resident #51
RN #3Registered NurseInterviewed about care plan errors for Resident #30
LPN #2Licensed Practical NurseObserved wound care for Resident #40 and failed to follow wound care protocol
DNSDirector of Nursing ServicesInterviewed about wound care and treatment cart locking
ADNSAssistant Director of Nursing ServicesLocked treatment cart after it was found unlocked
LPN #7Licensed Practical NurseObserved soiled medication cart and pill crusher
NA #8Nurse AideUsed personal pen to create hole in resident's coffee lid
Maintenance DirectorMaintenance DirectorInterviewed about bed repair and bed rail maintenance
Maintenance Staff #1Maintenance StaffRepaired loose bed rail for Resident #21

Inspection Report

Renewal
Census: 145 Capacity: 161 Deficiencies: 0 Date: Sep 6, 2023

Visit Reason
The inspection was conducted as a licensure renewal inspection and included a complaint investigation.

Complaint Details
Complaint investigation was conducted under complaint numbers 21-216411 and 21-134006.
Findings
The report indicates that no violations of the General Statutes of Connecticut or regulations were identified at the time of this inspection. Certification file verification was completed.

Report Facts
Licensed Bed/Bassinet Capacity: 161 Census: 145

Employees mentioned
NameTitleContext
Erin HealyAdministratorPersonnel contacted during the inspection.
Sheila JohnsonDNSPersonnel contacted during the inspection.

Inspection Report

Complaint Investigation
Census: 134 Capacity: 161 Deficiencies: 2 Date: Apr 11, 2023

Visit Reason
The inspection visit was conducted as a complaint investigation (#34274) following allegations of verbal abuse at Bethel Health Care Center.

Complaint Details
Complaint #34274 was substantiated with findings that a housekeeper verbally abused Resident #1 and the facility failed to notify the Administrator immediately. The housekeeper was terminated effective 3/24/23 due to poor conduct.
Findings
The investigation found that the facility failed to protect a resident from verbal abuse by a housekeeper, and failed to ensure immediate notification to the Administrator following the incident. The housekeeper was terminated due to poor conduct. The facility policies on resident rights and abuse were reviewed, and plans of correction were outlined.

Deficiencies (2)
Failure to ensure a resident was protected from verbal abuse by a staff member.
Failure to ensure immediate notification to the Administrator following an alleged verbal abuse incident.
Report Facts
Census: 134 Total Capacity: 161 Complaint Number: 34274 Plan of Correction Submission Deadline: Apr 28, 2023 Termination Date: Mar 24, 2023

Employees mentioned
NameTitleContext
Siobhan O'NeillRNSignature of FLIS staff who submitted the report
Shirley JohnsonDNSPersonnel contacted during inspection
Karen GworekRN, BSN, Supervising Nurse ConsultantAuthor of the important notice letter regarding the inspection
Erin HealyAdministratorFacility administrator addressed in the notice and involved in the plan of correction
Housekeeper #1Staff member involved in verbal abuse incident and terminated
Licensed Practical Nurse #1Staff member interviewed regarding the incident
Director of NursingDONInterviewed and identified termination of Housekeeper #1

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: Apr 11, 2023

Visit Reason
The inspection was conducted due to an allegation of verbal abuse involving Resident #1 and a housekeeper. The investigation focused on the reported incident of verbal altercation and the facility's response to the allegation.

Complaint Details
The complaint involved an allegation of verbal abuse by a housekeeper towards Resident #1 on 3/18/23. The facility investigated the incident through interviews and record reviews. The allegation was not substantiated, but the housekeeper was terminated for poor conduct. The facility failed to notify the Administrator immediately as required.
Findings
The facility failed to ensure Resident #1 was protected from verbal abuse by a housekeeper who used profanity towards the resident. Additionally, the facility failed to ensure immediate notification to the Administrator following the alleged incident. The housekeeper was terminated due to poor conduct, but the facility did not substantiate the verbal abuse allegation.

Deficiencies (2)
Failure to protect Resident #1 from verbal abuse by a housekeeper who used profanity.
Failure to ensure immediate notification to the Administrator following an alleged incident of verbal abuse.
Report Facts
Date of alleged incident: Mar 18, 2023 Date of report: Apr 11, 2023 Termination date: Mar 24, 2023

Employees mentioned
NameTitleContext
LPN #1Licensed Practical NurseAssigned nurse on duty during the incident who witnessed and intervened in the verbal altercation
Housekeeper #1HousekeeperStaff member accused of verbal abuse towards Resident #1 and subsequently terminated
Director of NursingDirector of NursingInterviewed regarding the incident and facility's response; confirmed termination of Housekeeper #1

Inspection Report

Complaint Investigation
Census: 139 Capacity: 164 Deficiencies: 3 Date: Aug 2, 2022

Visit Reason
The inspection was conducted as a complaint investigation related to Complaint Investigation #32557, focusing on violations of Connecticut State regulations identified during unannounced visits to Bethel Health Care Center.

Complaint Details
Complaint Investigation #32557 was substantiated with violations identified related to nutrition and weight monitoring, and incontinent care documentation.
Findings
The inspection found multiple violations related to failure to notify physicians of weight discrepancies and meal refusals for Resident #1, inadequate documentation of incontinence care, and inconsistent weight monitoring practices. The facility was cited for deficiencies in nutrition monitoring, weight documentation, and incontinent care documentation.

Deficiencies (3)
Failure to notify physician of baseline admission weight and significant weight discrepancies in a timely manner for Resident #1.
Failure to obtain a weight on admission, address weight refusals, and address ongoing poor meal intake in a timely manner for Resident #1.
Failure to document that incontinent care was provided for Resident #1.
Report Facts
Census: 139 Licensed Bed Capacity: 164 Complaint Investigation Number: 32557 Plan of Correction Submission Deadline: Aug 30, 2022

Employees mentioned
NameTitleContext
Erin HealyAdministratorNamed as facility administrator and recipient of the notice
Connie GreeneSupervising Nurse ConsultantSigned the notice letter regarding complaint investigation

Inspection Report

Routine
Deficiencies: 7 Date: Jul 21, 2021

Visit Reason
The inspection was conducted to assess compliance with regulatory requirements related to medication self-administration, advanced directives, medication administration timeliness, specialty mattress settings, employee performance evaluations, dental care, and infection control.

Findings
The facility was found deficient in multiple areas including failure to complete self-administration assessments for medications, incomplete advanced directive consent forms for several residents, delayed medication administration, incorrect specialty mattress settings, missed annual employee performance evaluations, failure to provide timely dental care after loss of dentures, and inadequate cleaning and disinfecting of glucometers.

Deficiencies (7)
Failed to complete a self-administration assessment to ensure Resident #92 was safe to self-administer eye drops.
Failed to ensure completion of the Advanced Directive Consent form for 5 residents.
Failed to administer medications in a timely manner; 9:00 AM medications were given up to 2 hours and 45 minutes late for several residents.
Failed to ensure a specialty mattress was set correctly for Resident #38, mattress setting was incorrect and facility policy for mattress settings was not provided.
Failed to ensure employee performance evaluations were completed annually for 2 nurse aides.
Failed to provide dental services in a timely manner after Resident #42's dentures were lost; no dental appointment scheduled within 3 days and no grievance filed.
Failed to clean and disinfect the glucometer according to manufacturer guidelines; glucometer was wiped once for 3 seconds without proper disinfecting contact time.
Report Facts
Deficiencies cited: 7 Medication delay time: 165 Employee performance evaluation overdue: 4 Employee performance evaluation overdue: 2.5 Air mattress setting: 147 Air mattress setting observed: 65

Employees mentioned
NameTitleContext
LPN #2Licensed Practical NurseInterviewed regarding self-administration of medications for Resident #92
RN #2Registered NurseInterviewed regarding self-administration policy and medication administration
DNSDirector of Nursing ServicesInterviewed regarding medication administration delays, mattress settings, and self-administration assessments
ADNSAssistant Director of Nursing ServicesInterviewed regarding mattress settings and manufacturer recommendations
LPN #4Licensed Practical NurseObserved and interviewed regarding medication administration delays
LPN #5Licensed Practical NurseInterviewed regarding mattress settings for Resident #38
RN #1Registered NurseInterviewed regarding employee performance evaluations and mattress audit
Human Resource ManagerHuman Resource ManagerInterviewed regarding employee performance evaluations
LPN #3Licensed Practical NurseInterviewed regarding missing dentures for Resident #42
SLP #1Speech Language PathologistInterviewed regarding speech consultation for Resident #42
SLP #2Speech Language PathologistInterviewed regarding diet downgrade for Resident #42
RN #2Registered NurseInterviewed regarding dental care process for missing dentures
Unit Clerk #1Unit ClerkInterviewed regarding scheduling dental appointments
LPN #1Licensed Practical NurseObserved and interviewed regarding glucometer cleaning

Inspection Report

Renewal
Census: 119 Capacity: 161 Deficiencies: 0 Date: Jul 21, 2021

Visit Reason
The inspection visit was conducted as a licensing inspection for renewal purposes.

Findings
Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. The facility was found to be in compliance with visitation.

Inspection Report

Renewal
Deficiencies: 7 Date: Jul 21, 2021

Visit Reason
Unannounced visits were made to Bethel Health Care Center which concluded on July 21, 2021 by representatives of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting a licensure renewal and a certification inspection.

Findings
The report details multiple violations of Connecticut State Agencies regulations noted during the visits, including deficiencies in medication self-administration assessments, advanced directive consent completion, timely medication administration, specialty mattress settings, employee performance evaluations, dental services, and infection control practices. Plans of correction with completion dates were provided for each violation.

Deficiencies (7)
Facility failed to complete a self-administration assessment to ensure Resident #92 was safe to self-administer medication.
Facility failed to ensure completion of the Advanced Directive Consent form for multiple residents.
Facility failed to administer medications in a timely manner, with delays noted in medication passes.
Facility failed to ensure a specialty mattress was set correctly for Resident #38.
Facility failed to ensure employee performance evaluations were completed annually.
Facility failed to provide dental services in a timely manner for Resident #42.
Facility failed to clean and disinfect the glucometer according to manufacturer guidelines.
Report Facts
Date of Completion: Aug 30, 2021 Medication administration delay: 165 Number of residents reviewed for advanced directives: 5 Number of residents reviewed for medication administration: 1 Number of residents reviewed for positioning: 2 Number of residents reviewed for dental services: 2 Number of nurse aides reviewed for performance evaluations: 3

Employees mentioned
NameTitleContext
Judy BirtwistleSupervising Nurse ConsultantSigned letter regarding violations and plan of correction submission
RN #1Registered NurseIdentified incomplete performance evaluations and audit of air mattress settings
LPN #1Licensed Practical NurseObserved glucometer cleaning and medication administration
LPN #2Licensed Practical NurseInterviewed regarding Resident #92 self-administration of eye drops
LPN #3Licensed Practical NursePerformed room search for missing dentures
LPN #4Licensed Practical NurseObserved medication pass delays and interviewed about medication administration
DNSDirector of Nursing ServicesInterviewed regarding advanced directive consent and medication administration
Human Resource ManagerManagerInterviewed regarding employee performance evaluations
Speech Language Pathologist (SLP) #1Speech Language PathologistInterviewed regarding speech consultation for Resident #42

Inspection Report

Renewal
Census: 119 Capacity: 161 Deficiencies: 7 Date: Jul 15, 2021

Visit Reason
The inspection was conducted as an unannounced licensure renewal and certification inspection to assess compliance with state regulations and statutes.

Findings
Violations of Connecticut State Agencies regulations were identified during the inspection, including deficiencies related to medication self-administration, advanced directives, medication administration timeliness, specialty mattress settings, employee performance evaluations, dental services, and infection control. Plans of correction were submitted for each violation with completion dates.

Deficiencies (7)
Failure to complete a self-administration assessment to ensure Resident #92 was safe to self-administer medication.
Failure to ensure completion of the Advanced Directive Consent form for multiple residents.
Failure to administer medications in a timely manner, with delays up to 2 hours and 45 minutes for some residents.
Failure to ensure a specialty mattress was set correctly for Resident #38.
Failure to ensure employee performance evaluations were completed annually for nursing aides.
Failure to provide dental services in a timely manner for Resident #42.
Failure to clean and disinfect the glucometer according to manufacturer guidelines.
Report Facts
Licensed Bed Capacity: 161 Census: 119 Inspection Dates: Inspection conducted on 7/15/21, 7/16/21, 7/19/21, 7/20/21, and 7/21/21 Plan of Correction Completion Date: All plans of correction have a completion date of 08/30/2021

Employees mentioned
NameTitleContext
Erin HealyAdministratorPersonnel contacted during inspection
Diane JudsonDNSPersonnel contacted during inspection and responsible for plan of correction
Judy BirtwistleSupervising Nurse ConsultantSigned notice letter regarding violations and plan of correction

Inspection Report

Complaint Investigation
Census: 121 Capacity: 161 Deficiencies: 0 Date: Aug 24, 2020

Visit Reason
A COVID-19 Focused Survey and a Complaint Investigation Survey were conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.

Complaint Details
The visit was complaint-related as indicated by the Complaint Investigation Survey, ACTS Reference Number CT00028303. No deficiencies were found.
Findings
No deficiencies were cited as a result of this survey, indicating compliance with infection prevention and control requirements.

Report Facts
Capacity: 161 Census: 121

Inspection Report

Complaint Investigation
Deficiencies: 0 Date: Aug 4, 2020

Visit Reason
A Complaint Investigation Survey was conducted at Bethel Health Care Center on August 4, 2020 to determine compliance with 42 CFR Part 483 requirements for Long Term Care Facilities.

Complaint Details
The survey was conducted as a complaint investigation under ACTS Reference Numbers CT00027181 and CT#28144. No deficiencies were found.
Findings
No deficiencies were cited as a result of this survey. The facility was in compliance with the requirements of 42 CFR Part 483, Subpart B, at the time of the investigation survey.

Inspection Report

Routine
Census: 116 Capacity: 161 Deficiencies: 0 Date: Jun 27, 2020

Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.

Findings
No deficiencies were cited as a result of this COVID-19 Focused Survey.

Inspection Report

Abbreviated Survey
Census: 119 Capacity: 161 Deficiencies: 0 Date: Jun 13, 2020

Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.

Findings
No deficiencies were cited as a result of this COVID-19 focused survey at Bethel Health Care Center.

Report Facts
Capacity: 161 Census: 119

Inspection Report

Abbreviated Survey
Census: 120 Capacity: 161 Deficiencies: 0 Date: Jun 2, 2020

Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.

Findings
No deficiencies were cited as a result of this COVID-19 focused survey conducted at Bethel Health Care Center.

Inspection Report

Routine
Deficiencies: 3 Date: May 20, 2020

Visit Reason
An unannounced visit was made to Bethel Health Care Center on May 20, 2020 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting a COVID-19 focused infection control survey.

Findings
The facility failed to utilize Personal Protective Equipment (PPE) according to policy, including staff not wearing surgical masks while handling clean laundry, a nurse aide wearing a surgical mask underneath an N95 mask incorrectly, and a COVID-19 symptom resolved resident remaining on the COVID-19 positive unit for seven days post symptom resolution despite an available empty room.

Deficiencies (3)
Laundry attendants folding clean towels without wearing surgical masks as required by facility policy.
Nurse aide wearing a surgical mask underneath an N95 mask, not adhering to infection control practices.
Resident #1 remained on the COVID-19 positive unit for seven days after symptom resolution despite CDC guidelines and an available empty room.
Report Facts
Days resident remained on COVID-19 positive unit post symptom resolution: 7 Date of inspection visit: May 20, 2020 Plan of correction submission deadline: Jun 6, 2020

Employees mentioned
NameTitleContext
Karen GworekSupervising Nurse ConsultantSigned the notice letter and provided contact for questions regarding violations.
Richard DemioAdministratorNamed as facility administrator in the report.
Registered Nurse #1Quality Assurance NurseProvided surgical masks to laundry staff and interviewed during inspection.
Director of NursingInterviewed regarding PPE use and resident placement; responsible for infection control compliance.

Inspection Report

Monitoring
Census: 116 Capacity: 161 Deficiencies: 1 Date: May 20, 2020

Visit Reason
The visit was conducted as a COVID-19 infection control monitoring visit to assess compliance with infection control practices during the pandemic.

Findings
Violations of Connecticut State regulations were identified related to infection control practices, including failure to wear masks properly and failure to transfer a COVID-19 symptomatically resolved resident off the COVID-19 positive unit. A citation was issued and a plan of correction was required.

Deficiencies (1)
Laundry attendants folding clean towels without wearing surgical masks; a nurse aide wearing a surgical mask under an N95 mask; failure to transfer a COVID-19 symptomatically resolved resident off the COVID-19 positive unit in a timely manner.
Report Facts
Licensed Beds: 161 Census: 116 Citation Number: Citation #2020-17 issued as a result of this inspection Plan of Correction Due Date: Plan of correction to be submitted by June 6, 2020 Compliance Date: Compliance date for violations set for June 28, 2020

Employees mentioned
NameTitleContext
Beatrice VincentDirector of Nursing Services (DNS)Personnel contacted during inspection
David OstermeyerAdministratorPersonnel contacted during inspection
Diane JudsonQuality Assurance NursePersonnel contacted during inspection
Karen GworekSupervising Nurse ConsultantAuthor of the violation notice letter
Richard DemioFacility AdministratorSigned plan of correction letter
Unnamed Quality Assurance Nurse (RN #1)Quality Assurance NurseProvided surgical masks to staff during surveyor inquiry
Unnamed Registered Nurse (RN #1)Registered NurseInterviewed regarding facility policy on PPE use
Unnamed Nurse Aide (NA #1)Nurse AideObserved wearing surgical mask under N95 mask and interviewed about mask use
Unnamed Director of Nursing (DON)Director of NursingInterviewed regarding PPE use and infection control practices

Inspection Report

Abbreviated Survey
Census: 116 Capacity: 161 Deficiencies: 3 Date: May 20, 2020

Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.

Findings
The facility failed to utilize Personal Protective Equipment (PPE) in accordance with policy, failed to ensure a staff member wore an N95 mask properly to optimize effectiveness, and failed to transfer a COVID-19 symptom resolved resident off the COVID-19 positive unit in a timely manner.

Deficiencies (3)
Facility failed to utilize proper use of PPE in accordance with policy, including laundry staff not wearing surgical masks while folding clean towels.
Staff member wore a surgical mask underneath an N95 mask, not adhering to infection control practices.
Resident who was symptomatically resolved from COVID-19 remained on the COVID-19 positive unit for seven days post symptom resolution instead of being transferred timely.
Report Facts
Capacity: 161 Census: 116 Days resident remained on COVID-19 positive unit post symptom resolution: 7 Time since symptom resolution before transfer: 3 Time since symptoms first appeared: 10 Audit frequency: 5

Inspection Report

Abbreviated Survey
Census: 101 Capacity: 161 Deficiencies: 0 Date: May 9, 2020

Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.

Findings
The survey found the facility compliant with no deficiencies cited related to infection prevention and control practices for COVID-19.

Report Facts
Capacity: 161 Census: 101

Inspection Report

Abbreviated Survey
Deficiencies: 0 Date: Apr 28, 2020

Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.

Findings
The survey found that the facility was in compliance with infection prevention and control requirements related to COVID-19. No deficiencies were cited as a result of this survey.

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Apr 21, 2020

Visit Reason
An unannounced visit was made to Bethel Health Care Center on April 21, 2020, by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an inspection related to COVID-19 infection control.

Complaint Details
The visit was complaint-related, focusing on infection control practices regarding PPE use with COVID-19 positive and negative residents. The report does not explicitly state substantiation status.
Findings
The facility failed to ensure the proper use of PPE when providing care to residents with known positive COVID-19 status and residents identified as negative. Staff were observed not removing disposable rain ponchos and isolation gowns when entering or providing care to residents who were not confirmed positive for COVID-19, contrary to facility policy.

Deficiencies (1)
Facility failed to ensure the proper use of PPE when providing care to residents with known positive for COVID-19 and then residents who were identified as negative.
Report Facts
Date of observation: Apr 20, 2020 Residents on unit: 2 Audit frequency: 5 Date of completion: May 22, 2020

Employees mentioned
NameTitleContext
Richard DemioFacility AdministratorNamed in plan of correction letters and correspondence regarding the inspection.
Cher MichaudSupervising Nurse ConsultantFacility Licensing and Investigations Section contact for the inspection.
NA #1Nurse AideObserved exiting a resident room with improper PPE use and interviewed regarding PPE practices.
RN #1Registered NurseInterviewed regarding PPE provision and use during shifts.
Director of NursesInterviewed regarding unit residents and PPE policy compliance; responsible for plan of correction completion.

Inspection Report

Abbreviated Survey
Deficiencies: 1 Date: Apr 20, 2020

Visit Reason
A COVID-19 Focused Survey was conducted to determine compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, including proper infection prevention and control practices to prevent the development and transmission of COVID-19.

Findings
The facility failed to ensure the proper use of PPE when providing care to residents known to be positive for COVID-19 and then to residents identified as negative. Staff were observed wearing a disposable rain poncho over a paper isolation gown continuously throughout their shift without doffing between residents, including those who were COVID-19 negative. The facility policy required extended use of gowns and ponchos for the entire shift, which was not consistent with infection control best practices.

Deficiencies (1)
Facility failed to ensure the proper use of PPE when providing care to residents with known positive for COVID-19 and then residents who were notified as negatives.
Report Facts
Completion date for plan of correction: May 22, 2020

Employees mentioned
NameTitleContext
Cher MichaudRN Supervising Nurse ConsultantNamed in letter regarding dispute of deficiency F880
Richard DemioFacility AdministratorSigned plan of correction response

Inspection Report

Complaint Investigation
Census: 127 Capacity: 161 Deficiencies: 0 Date: Sep 17, 2019

Visit Reason
The inspection was conducted as a complaint investigation related to complaint #26158.

Complaint Details
Complaint investigation #26158 was conducted. No violations were found during the inspection.
Findings
No violations of the General Statutes of Connecticut or regulations were identified at the time of this inspection.

Report Facts
Licensed Bed: 161 Census: 127

Employees mentioned
NameTitleContext
Richard DemioAdministratorPersonnel contacted during the inspection.
Debora Rossi-StahlDirector of Nursing (DON)Personnel contacted during the inspection.

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: May 8, 2019

Visit Reason
An unannounced visit was made to Bethel Health Care Center on May 8, 2019 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation.

Complaint Details
Complaint #25351. The investigation was complaint-driven as indicated by the complaint number referenced in the letter and the nature of the findings.
Findings
The facility was found to have violations related to failure to provide incontinent care prior to hospital transfer for one resident and failure to ensure timely administration of IV medications for another resident. The findings were based on documentation reviews and staff interviews.

Deficiencies (2)
Failure to ensure the resident received incontinent care prior to leaving the facility.
Failure to ensure a medication was received timely from the pharmacy to ensure timely medication administration.
Report Facts
Plan of correction submission deadline: May 26, 2019 Resident sample size: 3 Resident sample size: 3 Resident involved in medication deficiency: 31

Employees mentioned
NameTitleContext
Susan NewtonSupervising Nurse ConsultantSigned the letter and is the contact for questions regarding deficiencies.
Richard DemioAdministratorNamed as recipient of the letter and involved in the facility's response.

Inspection Report

Deficiencies: 1 Date: Apr 4, 2019

Visit Reason
The inspection was conducted to evaluate the accuracy of assessments related to resident discharge status, specifically reviewing documentation and coding for Resident #125.

Findings
The facility failed to accurately reflect the discharge status of Resident #125 in the Minimum Data Set (MDS) assessment, as the resident was discharged to the community but the MDS indicated discharge to an acute hospital. The facility acknowledged the error and planned to correct the coding.

Deficiencies (1)
Failure to accurately reflect a resident's status at the time of discharge in the MDS assessment for Resident #125.

Employees mentioned
NameTitleContext
Registered Nurse (RN) #8Interviewed regarding the incorrect MDS coding for Resident #125 discharge status.

Inspection Report

Annual Inspection
Deficiencies: 12 Date: Apr 4, 2019

Visit Reason
Unannounced visits were made to the facility on April 1, 2, 3, and 4, 2019 by representatives of the Facility Licensing & Investigations Section for the purpose of conducting a certification survey, a licensure inspection and multiple investigations.

Findings
The facility was cited for multiple deficiencies including failure to honor residents' advanced directives, failure to notify of significant changes such as weight loss, failure to report injuries of unknown origin, inadequate discharge planning, failure to provide adequate grooming and showers, failure to implement physician medication orders and monitor psychotropic medications appropriately, improper medication storage, failure to follow up on dental recommendations, failure to maintain dishwasher temperatures, and infection control lapses including improper catheter bag placement and sharps storage.

Deficiencies (12)
Failure to ensure residents' advanced directives were honored and comprehensive, including timely formulation and documentation.
Failure to notify Advanced Practice Registered Nurse of significant weight loss and failure to implement interventions.
Failure to report injuries of unknown origin and failure to investigate thoroughly.
Failure to implement effective discharge planning including ensuring required adaptive equipment and medications were provided upon discharge.
Failure to provide adequate grooming and showers for dependent residents.
Failure to implement physician medication orders for dialysis resident and failure to review allergies prior to medication administration.
Failure to identify significant weight loss and implement interventions to prevent further weight loss.
Failure to monitor specific behaviors related to antipsychotic medication use and failure to act timely on pharmacy recommendations.
Failure to ensure medications were stored properly; medications were left unattended on top of medication carts.
Failure to follow up on dental recommendations in a timely manner and failure to complete annual oral health evaluation.
Failure to ensure dishwasher temperatures met required standards for cleaning and sanitizing dishes.
Failure to implement infection control practices including improper catheter bag placement, failure to maintain transmission-based precautions, and improper sharps storage.
Report Facts
Weight loss percentage: 15.36 Weight loss percentage: 12 Medication doses: 10 Medication dose: 2.5 Medication dose: 20 Dishwasher temperature: 150 Dishwasher temperature: 180

Employees mentioned
NameTitleContext
RN #6Registered NurseNamed in advanced directive non-compliance and CPR event for Resident #273
LPN #1Licensed Practical NurseNamed in advanced directive non-compliance and CPR event for Resident #273
RN #4Registered NurseNamed in injury of unknown origin non-reporting and medication cart storage
DNSDirector of Nursing ServicesNamed in multiple findings including advanced directives, injury reporting, medication storage, and infection control
APRN #1Advanced Practice Registered NurseNamed in advanced directive and weight loss findings
Pharmacist #1PharmacistNamed in medication monitoring and pharmacy recommendation findings
RN #5Registered NurseNamed in allergy and medication administration error
DieticianNamed in weight loss monitoring findings
DFMDietary Food ManagerNamed in dishwasher temperature monitoring findings
Person #1Named in discharge and grooming findings
Person #2Named in discharge and grooming findings
Person #4Named in medication order implementation

Inspection Report

Complaint Investigation
Census: 157 Capacity: 161 Deficiencies: 6 Date: Apr 1, 2019

Visit Reason
The inspection was conducted due to a complaint investigation involving multiple complaint numbers and for licensing inspection purposes.

Complaint Details
The visit was complaint-driven with complaints #23061, 23876, 23077, 23703, 23084, 25046, and 24515 investigated. The complaints involved issues such as failure to notify APRN of weight loss, injury of unknown origin, medication management, and infection control.
Findings
The facility was found to have multiple violations including failure to notify the Advanced Practice Registered Nurse (APRN) of significant weight loss, failure to implement policies for injury of unknown origin, failure to accurately reflect resident discharge status, failure to provide adequate grooming and documentation for residents, failure to ensure medications were appropriately stored and administered, and failure to maintain infection control practices.

Deficiencies (6)
Failure to notify APRN of significant weight loss for Resident #273.
Failure to implement policies and procedures for injury of unknown origin for Residents #17 and #120.
Failure to accurately reflect resident discharge status for Resident #125.
Failure to provide adequate grooming and documentation for Residents #55 and #123.
Failure to ensure medications were appropriately stored and administered, including failure to monitor behavior related to psychotropic medications.
Failure to maintain infection control practices related to catheter care and sharps disposal.
Report Facts
Licensed Bed Capacity: 161 Census: 157 Complaint Numbers: 7 Weight Loss Percentage: 15.36

Employees mentioned
NameTitleContext
Cher MichaudSupervising Nurse ConsultantSigned the inspection report and involved in complaint investigation.
Richard DeMioAdministratorNamed in correspondence related to plan of correction and facility administration.

Inspection Report

Plan of Correction
Deficiencies: 10 Date: Apr 1, 2019

Visit Reason
The document is a Plan of Correction submitted in response to a survey conducted at Bethel Health Care Center on April 1, 2, 3, and 4, 2019 by the Facility Licensing Investigations Section of the Department of Health.

Findings
The survey identified multiple violations related to failure to ensure residents' advanced directives were honored, failure to notify APRN of significant weight loss, failure to implement policies for injury of unknown origin, failure to provide adequate grooming and showering, failure to accurately reflect resident status at discharge, failure to monitor and address behaviors related to antipsychotic medication, failure to implement infection control practices, and failure to follow up on dental recommendations among others.

Deficiencies (10)
Failure to ensure residents' advanced directives were honored and documented timely.
Failure to notify Advanced Practice Registered Nurse (APRN) of significant weight loss.
Failure to implement policies and procedures for injury of unknown origin and failure to report timely.
Failure to provide adequate grooming and showering to residents.
Failure to accurately reflect resident status at discharge and ensure proper discharge planning.
Failure to monitor behaviors related to antipsychotic medication and failure to address pharmacy recommendations timely.
Failure to ensure medications were appropriately stored and secured.
Failure to implement infection control practices regarding catheter care and sharps disposal.
Failure to ensure dishwasher temperatures met required standards and proper monitoring.
Failure to provide annual oral health evaluation policy and follow dental recommendations timely.
Report Facts
Dates of survey: 4 Plan of Correction completion date: May 13, 2019 Residents reviewed: 5

Employees mentioned
NameTitleContext
Richard DeMioAdministratorSigned the Plan of Correction letter
Cher MichaudSupervising Nurse ConsultantRecipient of the Plan of Correction letter
RN #6Registered NurseInvolved in CPR and Advanced Directive review for Resident #273
LPN #1Licensed Practical NurseInvolved in CPR and code event for Resident #273
LPN #2Licensed Practical NurseAssisted with CPR for Resident #273
DNSDirector of NursesInterviewed and involved in multiple findings and plan of correction responsibilities
APRN #1Advanced Practice Registered NurseInvolved in weight loss notification and medication monitoring
RN #4Registered NurseInvolved in injury reporting and medication cart findings
RN #2Registered NurseInvolved in medication administration and dialysis communication review
RN #5Registered NurseInvolved in medication error report
Pharmacist #1PharmacistInvolved in pharmacy recommendations and medication monitoring
Person #1Interviewed regarding Resident #123 discharge
Person #2Interviewed regarding Resident #123 discharge and assisted living notification
Director of RehabInterviewed regarding equipment needs for Resident #123
Assistant Director of Nursing ServicesInterviewed regarding personal hygiene and facial hair removal
DieticianInterviewed regarding weight monitoring and nutritional support
Infection Control NurseInterviewed regarding infection control practices
Director of NursingInterviewed regarding injury reporting and other findings

Inspection Report

Follow-Up
Census: 130 Capacity: 161 Deficiencies: 0 Date: Apr 26, 2018

Visit Reason
The visit was conducted as a desk audit to review the plan of correction for a violation letter dated 2018-03-06.

Findings
The review found that violations 1a,b,c; 2a,b,c,d; 3a,b,j; 4a,b; 5a; 6a,b,j; 7a; and 8a have been corrected.

Report Facts
Licensed Bed Capacity: 161 Census: 130

Employees mentioned
NameTitleContext
Richard DemioAdministratorNamed as personnel contacted during the inspection on page 3.
Debra Rossi-StahlDirector of Nursing Services (DNS)Named as personnel contacted during the inspection on page 3.
Carla LarocqueNurse Consultant (NC)Signed the desk audit report on page 5.

Inspection Report

Plan of Correction
Deficiencies: 1 Date: Plan of Correction Bethel HC COVID 5 20 20 State POC

Visit Reason
The document is a plan of correction filed by the facility in response to violations related to improper use of PPE and infection control practices during the COVID-19 pandemic.

Findings
The facility failed to ensure proper use of PPE, including wearing N95 masks effectively, and failed to transfer a COVID-resolved resident off the unit timely. The plan outlines corrective actions including resident relocation, staff education, and audits.

Deficiencies (1)
Facility failed to utilize the proper use of PPE in accordance with policy, including failure to ensure staff adherence to infection control practices and timely transfer of a COVID resolved resident.
Report Facts
Compliance date: Jun 28, 2020 Audit frequency: 5

Employees mentioned
NameTitleContext
Richard DemioFacility AdministratorSigned the plan of correction

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