Bolster Heights Residential Care

Memory Care in Auburn

Bolster Heights Residential Care

Memory Care in Auburn

Overview of Bolster Heights Residential Care

Bolster Heights boasts an efficient rehabilitative approach to skilled nursing and rehab to enhance their quality of life. They have a team of well-trained care staff who deliver a multidisciplinary approach to nursing when providing tailored care– ensuring service with compassion, kindness, and professionalism.

As a member of the Central Maine Medical Center, Bolster Heights specializes in long-term care, transitional/post-acute care; along with services such as transportation, housekeeping, and laundry– to name a few of the features that residents from both living options get unlimited access to.

(207) 784-1364

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 84
Bed community size
84-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 48 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
95%
In line with Maine average
Occupied beds
80 / 84
Average residents 64 per day

License Details

Facility TypeAssisted Housing
StatusActive
ExpirationFebruary 19, 2027
CountyAndroscoggin
License LevelPNMI LEVEL IV RESIDENTIAL CARE FACILITY
License NumberPND109

Ownership & Operating Entity

Bolster Heights Residential Care is administrated by Merissa Poland.

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Contact Information

Fax+1 (207) 782-2024

Amenities & Lifestyle

5 amenities
Laundry
Housekeeping
Full Calendar Of Events And Activities
Onsite Medical Services
24-Hour Personal Care
ActivitiesFull calendar of events and activities.
Specific ProgramsAssisted Living Care

Dining & Nutrition

Food DescriptionHealthy, delicious meals provided.
Meals IncludedYes

Types of Care at Bolster Heights Residential Care

Assisted Living Skilled Nursing

Contact Bolster Heights Residential Care

Inspection History

In Maine, the Department of Health and Human Services, Division of Licensing and Certification is responsible for inspecting long-term care facilities to ensure they meet quality of care standards.

35 visits/inspections Info Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.

Breakdown by inspection type
  • 16 desk reviews
  • 19 on-site inspections

Results

6 with issues

29 without issues

Maine average: 10 inspections

Latest inspection

Date September 30, 2025

Inspection history

09/30/2025 DESK REVIEW
NO DEFICIENCIES
09/02/2025 DESK REVIEW
NO DEFICIENCIES
08/06/2025 DESK REVIEW
ACCEPTED PLAN OF CORRECTION
05/02/2025 DESK REVIEW
NO DEFICIENCIES
03/07/2025 ON-SITE INSPECTION
ACCEPTED PLAN OF CORRECTION
01/29/2025 DESK REVIEW
NO DEFICIENCIES
09/24/2024 ON-SITE INSPECTION
NO DEFICIENCIES
08/14/2024 ON-SITE INSPECTION
NO DEFICIENCIES
08/12/2024 DESK REVIEW
NO DEFICIENCIES
08/12/2024 DESK REVIEW
NO DEFICIENCIES
06/10/2024 ON-SITE INSPECTION
NO DEFICIENCIES
01/08/2024 DESK REVIEW
NO DEFICIENCIES
11/29/2023 ON-SITE INSPECTION
NO DEFICIENCIES
03/08/2023 ON-SITE INSPECTION
ACCEPTED PLAN OF CORRECTION
08/16/2022 DESK REVIEW
NO DEFICIENCIES
01/13/2022 DESK REVIEW
NO DEFICIENCIES
01/04/2022 DESK REVIEW
NO DEFICIENCIES
12/15/2020 ON-SITE INSPECTION
NO DEFICIENCIES
06/12/2020 DESK REVIEW
NO DEFICIENCIES
11/14/2019 ON-SITE INSPECTION
NO DEFICIENCIES
01/22/2019 ON-SITE INSPECTION
ACCEPTED PLAN OF CORRECTION
07/26/2018 ON-SITE INSPECTION
NO DEFICIENCIES
05/07/2018 ON-SITE INSPECTION
NO DEFICIENCIES
11/22/2017 ON-SITE INSPECTION
NO DEFICIENCIES
08/09/2017 ON-SITE INSPECTION
NO DEFICIENCIES
05/05/2017 DESK REVIEW
NO DEFICIENCIES
01/09/2017 ON-SITE INSPECTION
ACCEPTED PLAN OF CORRECTION
12/27/2016 ON-SITE INSPECTION
NO DEFICIENCIES
12/21/2016 DESK REVIEW
NO DEFICIENCIES
10/06/2016 ON-SITE INSPECTION
NO DEFICIENCIES
08/12/2016 ON-SITE INSPECTION
NO DEFICIENCIES
07/08/2016 DESK REVIEW
NO DEFICIENCIES
03/21/2016 ON-SITE INSPECTION
NO DEFICIENCIES
11/24/2015 DESK REVIEW
NO DEFICIENCIES
08/05/2015 ON-SITE INSPECTION
ACCEPTED PLAN OF CORRECTION

10 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Maine average: 3 deficiencies

Inspection Report Summary for Bolster Heights Residential Care

The most recent inspection on August 1, 2025, identified deficiencies related to medication administration procedures after a substantiated complaint involving a medication error that caused illness and hospitalization for a resident. Earlier inspections were mostly clean, with one re-inspection in March 2023 noting multiple deficiencies in medication management, staff training, service plan updates, sanitation, and physical plant maintenance. The main issues have centered on medication administration and related staff training, with prior findings also including physical environment concerns. Complaint investigations were mostly unsubstantiated except for the recent medication error case. The record shows improvement following the 2023 re-inspection, but the latest findings indicate ongoing challenges with medication safety procedures.

Compare Memory Care around Auburn The information below is reported by the Maine Department of Health and Human Services, Division of Licensing and Certification.

Filter by care type
Bolster Heights Residential Care
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

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Support Solutions Marston
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

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The Lamp Alzheimer‘s Residential Care Facility
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Lisbon-Yes 17 ----000

Financial Assistance for
Memory Care in Maine

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Home and Community Benefits for the Elderly

MaineCare HCB Program

Age 65+ or 18+ with disability
General Maine resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
ME

Rural access emphasized.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Meals ($6/meal) Adult day services ($60/day)

Maine Statewide Respite Program

ME Respite Program

Age
General Caregiver of someone 60+ with dementia, Maine resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
ME

Limited to dementia caregivers; capped funding.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$60/day)

MaineCare Long-Term Care (Nursing Facility Services)

MaineCare Nursing Facility Services

Age 65+
General Maine resident, Medicaid-eligible, requires nursing home-level care.
Income Limits (2025) $943/month (individual); must be less than nursing home cost for full coverage.
Asset Limits $2,000 (individual), $3,000 (couple); spousal allowance up to $155,356.
ME

Home equity limit of $636,000; estate recovery applies post-55.

Benefits
24/7 nursing care Meals Therapy Medications (hours unlimited per medical need)

Consumer-Directed Home-Based Care (CDHBC)

Maine Consumer-Directed Personal Assistance Services

Age 65+
General Maine resident, needs ADL assistance, income/asset limits apply.
Income Limits (2025) ~$2,000/month varies by AAA
Asset Limits Not strict; prioritizes low-income.
ME

Available through five Area Agencies on Aging.

Benefits
Personal care (20-30 hours/week) PERS Adult day care Home modifications

Home Accessibility and Repair Program

Maine State Housing Authority Home Accessibility and Repair

Age 62+
General Maine resident, homeowner, low-income.
Income Limits (2025) ~$34,000/year individual, 80% AMI, varies by county
Asset Limits Not specified; focus on income.
ME

Includes Elderly Hardship Grants for urgent repairs.

Benefits
Wheelchair ramps Grab bars Roof repairs (up to $20,000/project)

Program of All-Inclusive Care for the Elderly (PACE)

Maine PACE (not widely available yet)

Age 55+
General Maine resident, Medicare/Medicaid-eligible, nursing home-level care need, community-safe.
Income Limits (2025) No strict limit; Medicaid portion $2,901/month max.
Asset Limits $2,000 (individual) for Medicaid portion.
ME

Pilot phase; check availability with DHHS.

Benefits
Medical care Personal care Day center Transportation Respite (tailored to need)

Veterans Aid and Attendance (A&A) Benefit

Maine VA Aid and Attendance

Age
General Wartime veteran/spouse, age 65+ or disabled, needs ADL help, Maine resident.
Income Limits (2025) Net income minus medical expenses < $1,984/month individual with A&A
Asset Limits $155,356 net worth limit
ME

High veteran population in rural areas.

Benefits
Cash benefit ($1,478-$2,471/month, varies by status) for care costs

Medicare Savings Programs (MSP)

Maine Medicare Savings Programs

Age 65+
General Maine resident, Medicare Part A/B enrollee.
Income Limits (2025) $2,014/month (individual, QMB), $2,706/month (SLMB/QI).
Asset Limits $9,090 (individual), $13,630 (couple).
ME

Includes Qualified Medicare Beneficiary (QMB), Specified Low-Income Medicare Beneficiary (SLMB), and Qualified Individual (QI).

Benefits
Covers Medicare premiums (up to $174.70/month Part B) Co-pays Deductibles

Places of interest near Bolster Heights Residential Care

Address 1.6 miles from city center Info Estimated distance in miles from Auburn's city center to Bolster Heights Residential Care's address, calculated via Google Maps. — 1.63 miles to nearest hospital (Central Maine Medical Center)

Calculate Travel Distance to Bolster Heights Residential Care

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