Brookdale at Home® Trillium Crossing
Home Care & Respite Care · Columbus, OH
Brookdale at Home® Trillium Crossing
Home Care & Respite Care · Columbus, OH
Overview of Brookdale at Home® Trillium Crossing
Based in Trillium Crossing, Columbus, OH, Brookdale at Home Trillium Crossing is an extraordinary home care agency offering companion care, personal care, and respite care. The community is committed to providing extra hands for seniors in the comforts of their homes. Experience your golden years at its finest with exceptional care and assistance from a compassionate, reliable, and trustworthy team.
Brookdale at Home Trillium Crossing goes above and beyond in ensuring that seniors receive the necessary support for their daily activities and errands. Seniors enjoy a maintenance-free lifestyle with extra hands in taking care of the maintenance and housekeeping. Brookdale at Home Trillium Crossing delivers assistance for seniors without any qualifications necessary.
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 73 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeResidential Care Facility
StatusActive
CountyFranklin
License Number1318HHN
Policies
Pets Allowed
No Smoking
Designated Smoking Area Available
Alcohol Allowed
Staffing
Key information about the people who lead and staff this community.
ContactMs. Denise Warren, Interim CEO
Respite Care
Email
[email protected]
Fax(614) 734-0400
Specific ProgramsCompanion Care, Personal Care
Types of Care at Brookdale at Home® Trillium Crossing
Home Care
Respite Care
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. OH average
1 Worse
Metrics worse than Ohio average:
• Total citations (500% above) 0 Better No metrics in this bucket.
• Total citations (500% above) 0 Better No metrics in this bucket.
Latest Inspection
July 17, 2025
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 12 | 2 | This facility has 500% more total citations than a typical Ohio assisted living residence (12 vs. OH avg 2).↑ 500% worse |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
84 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
93 / 100
Ohio average: 89 / 100
Environment
96 / 100
Ohio average: 95 / 100
Moving in
74 / 100
Ohio average: 82 / 100
Facility culture
77 / 100
Ohio average: 86 / 100
Caregivers
81 / 100
Ohio average: 89 / 100
Spending time
80 / 100
Ohio average: 80 / 100
Meals and dining
84 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility81/100
Ohio average46/100
Did (Do) you know who to speak to about your therapy progress?
This facility86/100
Ohio average85/100
Did (Does) the therapy help you meet your goals?
This facility90/100
Ohio average88/100
Did (Do) the therapists help you set goals?
This facility95/100
Ohio average89/100
Can you decide how to spend your day?
This facility100/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you able to get around the building if you want to?
This facility85/100
Ohio average95/100
Can you enjoy the outdoors if you want to?
This facility85/100
Ohio average91/100
Is it very clean here?
This facility96/100
Ohio average96/100
Do you feel you have enough privacy?
This facility100/100
Ohio average95/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Are your personal items safe here?
This facility100/100
Ohio average92/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to BROOKDALE TRILLIUM CROSSING?
This facility62/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility73/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility89/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here tell you when rules, policies, and procedures change?
This facility63/100
Ohio average78/100
Are your concerns taken care of in a timely way?
This facility71/100
Ohio average86/100
Are you as involved in decisions about your care as you want to be?
This facility72/100
Ohio average85/100
Do the people who work here go above and beyond to give you a good life?
This facility73/100
Ohio average87/100
Are you encouraged to speak up about things you don’t like here?
This facility79/100
Ohio average81/100
Do the people who work here help you with technology, if needed?
This facility79/100
Ohio average89/100
Do the people who work here seem happy to work here?
This facility79/100
Ohio average92/100
Are you friends with anyone who lives here?
This facility85/100
Ohio average81/100
Would you highly recommend BROOKDALE TRILLIUM CROSSING to someone who needs this type of care?
This facility89/100
Ohio average89/100
Overall, are you satisfied with the care you receive here?
This facility96/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the same people take care of you most of the time?
This facility64/100
Ohio average84/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility65/100
Ohio average85/100
Do the people who care for you explain your care and services to you?
This facility65/100
Ohio average85/100
Do the people who work here ever get angry at you?
This facility77/100
Ohio average88/100
Do the people who work here check on you often enough to see if you need anything?
This facility78/100
Ohio average81/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility81/100
Ohio average95/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility85/100
Ohio average90/100
Do the people who work here do everything they can to protect you from getting sick?
This facility88/100
Ohio average94/100
Do the people who work here do things the way you want them done?
This facility88/100
Ohio average88/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility100/100
Ohio average92/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are there enjoyable things to do on the weekends, if you want?
This facility63/100
Ohio average63/100
Do you have something to look forward to most days?
This facility70/100
Ohio average77/100
Are you as connected to the community as you want to be?
This facility70/100
Ohio average71/100
Do you have enough opportunities to go on outings and special events?
This facility73/100
Ohio average73/100
Are you able to do the activities offered here, if you want?
This facility88/100
Ohio average93/100
Do you feel included in life here?
This facility89/100
Ohio average89/100
Do you like the activities here?
This facility92/100
Ohio average83/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility93/100
Ohio average83/100
Do you usually enjoy how you spend your time?
This facility93/100
Ohio average87/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility48/100
Ohio average68/100
Does the menu change often enough?
This facility81/100
Ohio average77/100
Do you look forward to mealtimes?
This facility88/100
Ohio average80/100
Do you get enough fresh food options here?
This facility89/100
Ohio average81/100
Do you like the food here?
This facility93/100
Ohio average81/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Financial Assistance for
Home Care in Ohio
Brookdale at Home® Trillium Crossing is located in Columbus, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Places of interest near Brookdale at Home® Trillium Crossing
13.8 miles from city center
Estimated distance in miles from Columbus's city center to Brookdale at Home® Trillium Crossing's address, calculated via Google Maps.
— 4.35 miles to nearest hospital (Dublin Methodist Hospital - Anticoagulation Clinic)
Calculate Travel Distance to Brookdale at Home® Trillium Crossing
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Filter by care type
| Brookdale at Home® Trillium Crossing |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Columbus (Far Northwest) | - | No | 73 | - | A+ | 84 | 12 |
| Amber Park Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Pickerington (South Columbus) | - | No | 45 | - | A+ | - | - |
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Operated by
Brookdale
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Frequently Asked Questions about Brookdale at Home® Trillium Crossing
What neighborhood is Brookdale at Home® Trillium Crossing in?
Brookdale at Home® Trillium Crossing is in the Far Northwest neighborhood of Columbus.
Is Brookdale at Home® Trillium Crossing in a walkable area?
Brookdale at Home® Trillium Crossing has a walk score of 73. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the best email address for Brookdale at Home® Trillium Crossing?
The team at Brookdale at Home® Trillium Crossing can be reached at [email protected].
Has Brookdale at Home® Trillium Crossing had any recent deficiencies or citations?
Brookdale at Home® Trillium Crossing has had 12 recently reported deficiencies.
Are there photos of Brookdale at Home® Trillium Crossing?
Yes — there is 1 photo of Brookdale at Home® Trillium Crossing in the photo gallery on this page.
What is the phone number of Brookdale at Home® Trillium Crossing?
(614) 734-1000 will put you in contact with the team at Brookdale at Home® Trillium Crossing.
What county is Brookdale at Home® Trillium Crossing located in?
Brookdale at Home® Trillium Crossing is in Franklin County.
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