Total health inspections
14
Michigan average 6.5
Last Health inspection on Oct 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Canterbury-on-the-Lake
Independent Living Home
Canterbury-on-the-Lake
Independent Living Home
Overview of Canterbury-On-The-Lake
Set on 40 acres of lush and wooded area in Oakland County, Waterford, MI, Canterbury-On-The-Lake is a thriving senior living community that offers various living options, including independent living, assisted living, memory care, and skilled nursing. The community offers a wide variety of beautifully designed residential options with bright, sunny interiors, fully equipped kitchen, and other modern conveniences. Residents receive the extra help they need – when they need it with a dedicated team available to lend a helping hand 24/7.
Residents live a vibrant and fulfilling life, thanks to the community’s wide variety of life-enriching activities, events, and classes. The community also offers a broad array of convenient amenities, including an art studio, business center, outdoor entertainment spaces, and beautiful gardens, walking paths, and a covered lakeside pavilion with seating for a peaceful alone time. Here, residents enjoy delicious, fresh, healthy, restaurant-style meals with multiple menu options in the beautifully appointed Orchid Dining Room, guaranteeing residents eat healthy and always feel energized to lead an active lifestyle.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
128
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
77.9%
Residents per day (avg)
112
Occupancy rate
77.9%
Residents per day (avg)
112
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
53% of new residents, often for short stays.
Typical stay
29 days
Medicaid
15% of new residents, often for long-term daily care.
Typical stay
8 months
Finances and operations
Voluntary non-profit home
Church
Home revenue
$28.7M
Operating deficit
-$2.0M
Voluntary non-profit home
Church
Home revenue
$28,699,962.00
Operating deficit
$-2,002,219.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$20.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$30.7M
31 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 22 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Additional licensing details
CMS Certification Number:
235555
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Ms. Rochelle Rothwell, Executive Director
Care Services
Nursing Services
Rehabilitation Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Programs & Activities
Specific Programs
Independent Living, Assisted Living, Memory Care, Skilled Nursing & Rehabilitation
Operating Hours
Monday-Sunday, 8am-8pm
What does this home offer?
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at Canterbury-on-the-Lake
Independent Living
Assisted Living
Memory Care
Skilled Nursing
Compare Independent Living around Oakland County
The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
Canterbury-on-the-Lake
-66%
-8%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Waterford Twp
128
No
A+
22
MCLEOD, LEIGH
77.9%
$23,654,130.00
$9,985,027.00
42.2%
111.50
3.9672
3
78
6
-66%-8%+3%Studio / 1 Bed / 2 Bed
Hampton Manor of Bloomfield Hills
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Bloomfield Hills
82
No
-
33
Hampton Manor of Bloomfield Hills LLC
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Hampton Manor of Commerce
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Commerce Township
80
Yes
-
26
Hampton Manor of Commerce LLC
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Belmar Oakland
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
RC
Respite Care
Troy
69
Yes
A+
3
Windemere Park of Troy Operations LLC
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Heritage in the Hills
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Auburn Hills
-
No
-
0
-
-
-
-
-
-
-
-
-
-
-
-
Condominium
Canterbury-on-the-Lake
Type of care:
SNF
AL
IL
MC
Community:
Waterford Twp
Bed Count:
128
Pets Allowed:
No
Operator:
MCLEOD, LEIGH
CCN:
235555
Occupancy:
77.9%
Home Revenue:
$23,654,130.00
Payroll Costs:
$9,985,027.00
Payroll %:
42.2%
Avg Residents/Day:
111.50
Overall Rating:
Adj Nurse Hours:
3.9672
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
78
Severe Citations:
6
RN share vs State Avg:
-66%
-66%
Staffing vs State Avg:
-8%
-8%
Occupancy vs State Avg:
+3%
+3%
Bed Options:
Studio / 1 Bed / 2 Bed
Places of interest near Canterbury-on-the-Lake
8.8 miles from city center
5601 Hatchery Rd, Waterford Twp, MI 48329
Calculate Travel Distance to Canterbury-on-the-Lake
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
203
Total Staff
172
Employees
31
Contractors
49,881
Total Hours (Quarter)
67
Avg Staff/Day
8.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 7 | 9.4 | No |
| Licensed Practical Nurse | 68 | 9.5 | Yes |
| Certified Nursing Assistant | 82 | 7.9 | Yes |
Staff by Category
Administration ⓘ
2 staff
7hs shift avg
Nursing Staff ⓘ
159 staff
8.4hs shift avg
Physicians & Practitioners ⓘ
7 staff
7.9hs shift avg
Therapy Services ⓘ
28 staff
6.8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
5.4hs shift avg
Dietary Services ⓘ
4 staff
7.7hs shift avg
Other Services ⓘ
1 staff
8hs shift avg
Contractor Analysis
2.8%
of total hours from contractors
1,381 contractor hours this quarter
Certified Nursing Assistant: 1
Clinical Nurse Specialist: 1
Licensed Practical Nurse: 27
Medical Director: 1
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 81 | 1 | 82 | 23,440 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 41 | 27 | 68 | 13,924 | 91 | 100% | 9.5 |
| Clinical Nurse Specialist | 4 | 1 | 5 | 1,621 | 68 | 75% | 7.9 |
| Speech Language Pathologist | 6 | 0 | 6 | 1,522 | 78 | 86% | 7.8 |
| Registered Nurse | 7 | 0 | 7 | 1,487 | 81 | 89% | 9.4 |
| Respiratory Therapy Technician | 9 | 0 | 9 | 1,460 | 83 | 91% | 6.5 |
| Physical Therapy Assistant | 8 | 0 | 8 | 1,249 | 89 | 98% | 6 |
| Nurse Practitioner | 2 | 0 | 2 | 944 | 65 | 71% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 892 | 64 | 70% | 8.1 |
| Other Dietary Services Staff | 3 | 0 | 3 | 809 | 66 | 73% | 7.8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 463 | 70 | 77% | 5.4 |
| Dietitian | 1 | 0 | 1 | 440 | 58 | 64% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 392 | 49 | 54% | 8 |
| Physical Therapy Aide | 3 | 0 | 3 | 217 | 34 | 37% | 5.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 13 | 1 | 1% | 12.5 |
| Medical Director | 0 | 1 | 1 | 11 | 11 | 12% | 1 |
Health Inspection History
Inspections
Total health citations
78
Citations per inspection
5.57
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
35 of 78 citations resulted from standard inspections; 27 of 78 resulted from complaint investigations; and 16 of 78 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Michigan averageMichigan average: 0.3
Serious Health citations
6
6
216% worse than Michigan averageMichigan average: 1.9
0 critical citations
6 serious citations
71 moderate citations
1 minor citation
Citations history (last 3 years)
Infection Control moderate citation
Oct 24, 2025
Corrected
Nursing Services moderate citation
Oct 24, 2025
Corrected
Quality of Care moderate citation
Oct 24, 2025
Corrected
Resident Rights moderate citation
Oct 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: Wellstone
Resident Census by Payment Source
116
Total Residents
Medicare
15
(12.9%)
ⓘ
Medicaid
52
(44.8%)
ⓘ
Private Pay/Other
49
(42.2%)
ⓘ
Specialized Care Beds
29
Total Specialty Beds
22.7%
of Bed Capacity
20
Alzheimer's / Dementia Beds ⓘ
15.6%
9
Hospice Beds ⓘ
7%
Programs & Services
Residents' Group
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.5
85% worse than Michigan averageMichigan average: 8.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.7
52% worse than Michigan averageMichigan average: 16.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
25.1%
Percent of long-stay residents whose need for help with daily activities has increased
25.1%
101% worse than Michigan averageMichigan average: 12.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
28.5%
Percent of long-stay residents whose ability to move independently worsened
28.5%
86% worse than Michigan averageMichigan average: 15.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.6%
In line with Michigan averageMichigan average: 21.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
35% worse than Michigan averageMichigan average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
9.6%
Percent of long-stay high risk residents with pressure ulcers
9.6%
66% worse than Michigan averageMichigan average: 5.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
5.1%
Percent of long-stay residents with a urinary tract infection
5.1%
204% worse than Michigan averageMichigan average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.3%
Percent of long-stay residents who lose too much weight
10.3%
82% worse than Michigan averageMichigan average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.8%
Percent of long-stay residents who have depressive symptoms
3.8%
In line with Michigan averageMichigan average: 3.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
18.2%
Percent of long-stay residents who received an antipsychotic medication
18.2%
22% worse than Michigan averageMichigan average: 15.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
85.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
85.3%
10% worse than Michigan averageMichigan average: 94.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.9%
23% worse than Michigan averageMichigan average: 95.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
63.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
63.0%
24% worse than Michigan averageMichigan average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
26% better than Michigan averageMichigan average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
42.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
42.7%
46% worse than Michigan averageMichigan average: 79.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$126K
65% higher than Michigan averageMichigan average: $76K
Number of fines
3
48% more fines than Michigan averageMichigan average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2
137% more payment denials than Michigan averageMichigan average: 0.8
Fines amount comparison
Fines amount comparison
This facility
$126K
Michigan average
$76K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 7, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 7, 2023
$45K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Sep 7, 2023
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Sep 7, 2023
2 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 29, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 29, 2023
$52K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 15, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 15, 2023
$28K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Canterbury-on-the-Lake based on CMS SNF Cost Reports.
Occupancy Rate
77.9%
↓ 0.4pp vs 2023
Net Income
-$2,002,219
↑ ~$2.0M vs 2023
Total Payroll
$12,741,746
↑ ~$40K vs 2023
Profit Margin
-8.5%
↑ 8.9pp vs 2023
Loading trend charts...
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