Total health inspections
14
Michigan average 6.5
Last Health inspection on Oct 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Independent Living in Oakland County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Canterbury-on-the-Lake
Independent Living in Oakland County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Canterbury-on-the-Lake
Overview of Canterbury-on-the-lake
Set on 40 acres of lush and wooded area in Oakland County, Waterford, MI, Canterbury-on-the-lake is a thriving senior living community that offers various living options, including independent living, assisted living, memory care, and skilled nursing. The community offers a wide variety of beautifully designed residential options with bright, sunny interiors, fully equipped kitchen, and other modern conveniences. Residents receive the extra help they need – when they need it with a dedicated team available to lend a helping hand 24/7.
Residents live a vibrant and fulfilling life, thanks to the community’s wide variety of life-enriching activities, events, and classes. The community also offers a broad array of convenient amenities, including an art studio, business center, outdoor entertainment spaces, and beautiful gardens, walking paths, and a covered lakeside pavilion with seating for a peaceful alone time. Here, residents enjoy delicious, fresh, healthy, restaurant-style meals with multiple menu options in the beautifully appointed Orchid Dining Room, guaranteeing residents eat healthy and always feel energized to lead an active lifestyle.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
128
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
77.9%
Residents per day (avg)
112
Occupancy rate
77.9%
Residents per day (avg)
112
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
53% of new residents, often for short stays.
Typical stay
29 days
Medicaid
15% of new residents, often for long-term daily care.
Typical stay
8 months
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$28.7M
Operating deficit
-$2.0M
Voluntary non-profit community
Operated by a church.
Home revenue
$28.7M
Operating deficit
-$2.0M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$20.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$30.7M
31 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 22 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
CMS Certification Number235555
Staffing
Key information about the people who lead and staff this community.
ContactMs. Rochelle Rothwell, Executive Director
Rehabilitation Services
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsIndependent Living, Assisted Living, Memory Care, Skilled Nursing & Rehabilitation
Operating HoursMonday-Sunday, 8am-8pm
What does this home offer?
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at Canterbury-on-the-Lake
Independent Living
Assisted Living
Memory Care
Skilled Nursing
Health Inspection History
Inspections
Total health citations
78
Michigan average 33.5
Citations per inspection
5.57
Michigan average 5.18
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
35 of 78 citations resulted from standard inspections; 27 of 78 resulted from complaint investigations; and 16 of 78 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Michigan averageMichigan average: 0.3
Serious Health citations
6
6
216% worse than Michigan averageMichigan average: 1.9
0 critical citations
6 serious citations
71 moderate citations
1 minor citation
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 24, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 24, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Oct 24, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
Oct 24, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 24, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 24, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Oct 24, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Oct 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Independent Living around Oakland County The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
Filter by care type
Canterbury-on-the-Lake
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Waterford Twp
128
No
22
Studio / 1 Bed / 2 Bed
31
A+
0
0
-
Hampton Manor of Bloomfield Hills
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Bloomfield Hills
82
No
33
Studio / 1 Bed / 2 Bed
1
-
1
6
Hampton Manor Of Bloomfield Hills Llc
Hampton Manor of Commerce
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Commerce Township
80
Yes
26
Studio / 1 Bed / 2 Bed
1
-
2
9
Hampton Manor Of Commerce Llc
Belmar Oakland
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Troy
69
Yes
3
Studio / 1 Bed / 2 Bed
12
A+
7
12
Windemere Park Of Troy Operations Llc
Heritage in the Hills
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
Auburn Hills
-
No
0
Studio / 1 Bed / 2 Bed
-
-
0
0
-
Places of interest near Canterbury-on-the-Lake
8.8 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
203
Employees
172
Contractors
31
Staff to resident ratio
1.75:1
0% compared with Michigan averageMichigan average ratio: 1.75:1
Avg staff/day
67
Average shift
8.2 hours
0% compared with Michigan averageMichigan average: 7.9 hours
Total staff hours (quarter)
49,881
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
68
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
82
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
2.8%
1,381 contractor hours this quarter
Licensed Practical Nurse: 27
Certified Nursing Assistant: 1
Clinical Nurse Specialist: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 81 | 1 | 82 | 23,440 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 41 | 27 | 68 | 13,924 | 91 | 100% | 9.5 |
| Clinical Nurse Specialist | 4 | 1 | 5 | 1,621 | 68 | 75% | 7.9 |
| Speech Language Pathologist | 6 | 0 | 6 | 1,522 | 78 | 86% | 7.8 |
| Registered Nurse | 7 | 0 | 7 | 1,487 | 81 | 89% | 9.4 |
| Respiratory Therapy Technician | 9 | 0 | 9 | 1,460 | 83 | 91% | 6.5 |
| Physical Therapy Assistant | 8 | 0 | 8 | 1,249 | 89 | 98% | 6 |
| Nurse Practitioner | 2 | 0 | 2 | 944 | 65 | 71% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 892 | 64 | 70% | 8.1 |
| Other Dietary Services Staff | 3 | 0 | 3 | 809 | 66 | 73% | 7.8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 463 | 70 | 77% | 5.4 |
| Dietitian | 1 | 0 | 1 | 440 | 58 | 64% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 392 | 49 | 54% | 8 |
| Physical Therapy Aide | 3 | 0 | 3 | 217 | 34 | 37% | 5.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 13 | 1 | 1% | 12.5 |
| Medical Director | 0 | 1 | 1 | 11 | 11 | 12% | 1 |
82 Certified Nursing Assistant
% of Days
100%
68 Licensed Practical Nurse
% of Days
100%
5 Clinical Nurse Specialist
% of Days
75%
6 Speech Language Pathologist
% of Days
86%
7 Registered Nurse
% of Days
89%
9 Respiratory Therapy Technician
% of Days
91%
8 Physical Therapy Assistant
% of Days
98%
2 Nurse Practitioner
% of Days
71%
2 RN Director of Nursing
% of Days
70%
3 Other Dietary Services Staff
% of Days
73%
1 Administrator
% of Days
70%
1 Occupational Therapy Aide
% of Days
67%
2 Qualified Social Worker
% of Days
77%
1 Dietitian
% of Days
64%
1 Mental Health Service Worker
% of Days
54%
3 Physical Therapy Aide
% of Days
37%
1 Occupational Therapy Assistant
% of Days
1%
1 Medical Director
% of Days
12%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
116 residents
Residents by payment source
Medicare
15 residents (12.9%)
Medicaid
52 residents (44.8%)
Private pay or other
49 residents (42.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.5
85% worse than Michigan averageMichigan average: 8.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.7
52% worse than Michigan averageMichigan average: 16.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
25.1%
Percent of long-stay residents whose need for help with daily activities has increased
25.1%
101% worse than Michigan averageMichigan average: 12.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
28.5%
Percent of long-stay residents whose ability to move independently worsened
28.5%
86% worse than Michigan averageMichigan average: 15.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.6%
In line with Michigan averageMichigan average: 21.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
35% worse than Michigan averageMichigan average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
9.6%
Percent of long-stay high risk residents with pressure ulcers
9.6%
66% worse than Michigan averageMichigan average: 5.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
5.1%
Percent of long-stay residents with a urinary tract infection
5.1%
204% worse than Michigan averageMichigan average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.3%
Percent of long-stay residents who lose too much weight
10.3%
82% worse than Michigan averageMichigan average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.8%
Percent of long-stay residents who have depressive symptoms
3.8%
In line with Michigan averageMichigan average: 3.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
18.2%
Percent of long-stay residents who received an antipsychotic medication
18.2%
22% worse than Michigan averageMichigan average: 15.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
85.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
85.3%
10% worse than Michigan averageMichigan average: 94.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
72.9%
23% worse than Michigan averageMichigan average: 95.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
63.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
63.0%
24% worse than Michigan averageMichigan average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
26% better than Michigan averageMichigan average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
42.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
42.7%
46% worse than Michigan averageMichigan average: 79.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$126K
65% higher than Michigan averageMichigan average: $76K
Number of fines
3
48% more fines than Michigan averageMichigan average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2
137% more payment denials than Michigan averageMichigan average: 0.8
Fines amount comparison
Fines amount comparison
This facility
$126K
Michigan average
$76K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 7, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 7, 2023
$45K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Sep 7, 2023
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Sep 7, 2023
2 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 29, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 29, 2023
$52K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 15, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 15, 2023
$28K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Canterbury-on-the-Lake based on CMS SNF Cost Reports.
Occupancy Rate
77.9%
↓ 0.4pp vs 2023
Net Income
-$2.0M
↑ ~$2.0M vs 2023
Total Payroll
$12.7M
↑ ~$39.5K vs 2023
Profit Margin
-8.5%
↑ 8.9pp vs 2023
Loading trend charts...
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