Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
51
35 employees · 16 contractors · 19 on an average day Canterbury Woods
Nursing Home, Assisted Living, Independent Living & Skilled Nursing · Pacific Grove, CA
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Canterbury Woods
Nursing Home, Assisted Living, Independent Living & Skilled Nursing · Pacific Grove, CA
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Canterbury Woods accepts Medicare and private pay.
Canterbury Woods offers independent living, assisted living, nursing home care, and skilled nursing in Pacific Grove, CA. Independent living provides private living with community services and no daily care, while assisted living adds help with daily tasks such as dressing, bathing, and medication. Skilled nursing and nursing home care provide licensed nursing care on site around the clock, so the range of care levels can suit a resident whose needs grow over time without leaving the community.
With 190 beds, Canterbury Woods has more residents, staff, and usually programming than a smaller community. Total nurse staffing is 5h 56m per resident per day, representing that amount of daily hands-on nursing time for each resident. Pets are allowed, so residents may keep a pet with them at the community.
A Walk Score of 81 out of 100 means the area is very walkable, with most errands possible on foot. A resident who no longer drives can still get out independently. Medicare and private pay are accepted, Ryan Banner serves as administrator, and Front Porch Communities And Services operates the community.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Total nursing care per resident / day
This nursing home is ranked 6th out of 290 nursing homes we track in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 56m
This nursing home is ranked 6th out of 290 nursing homes we track in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 56mStandout metric: Physical therapist is +200% above California average
0 of 6 metrics below California average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 5 are the facility's own employees; no agency contractors work in this role.
5 staff · 9.3-hour shifts
1h 20m
↑ 104% · CA 39mThis facility: 1h 20m per resident per day, 104% above the California average of 39m (among California facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 5 are the facility's own employees; no agency contractors work in this role.
5 staff · 9.3-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 4 are the facility's own employees; no agency contractors work in this role.
4 staff · 9.2-hour shifts
1h 21m
↑ 11% · CA 1h 13mThis facility: 1h 21m per resident per day, 11% above the California average of 1h 13m (among California facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 4 are the facility's own employees; no agency contractors work in this role.
4 staff · 9.2-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 19 are the facility's own employees; no agency contractors work in this role.
19 staff · 7.8-hour shifts
3h 15m
↑ 23% · CA 2h 38mThis facility: 3h 15m per resident per day, 23% above the California average of 2h 38m (among California facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 19 are the facility's own employees; no agency contractors work in this role.
19 staff · 7.8-hour shiftsUS average: 2h 20m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 20m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
15m
↑ 200% · CA 5mThis facility: 15m per resident per day, 200% above the California average of 5m (among California facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
4h 56m
↑ 21% · CA 4h 5mThis facility: 4h 56m per resident per day, 21% above the California average of 4h 5m (among California facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
1h 6m
↑ 120% · CA 30mThis facility: 1h 6m per resident per day, 120% above the California average of 30m (among California facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 28m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 28m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
51
35 employees · 16 contractors · 19 on an average day
Average hours one staff member works on a day they are on shift, across every role.
7.1 h
↓ 8% · CA 7.7 hThis facility: 7.1 h, 8% below the California average of 7.7 h (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
12,363 staff hours this quarter
See full California ranking →83.4% of staff hours were worked by the facility's own employees
California average: 95.3% · Contractors this quarter: Physical Therapy Assistant (3), Respiratory Therapy Technician (3), Physical Therapy Aide (2), Speech Language Pathologist (2), Occupational Therapy Aide (2), Administrator (1), Qualified Social Worker (1), Occupational Therapy Assistant (1), Medical Director (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
190
Rank #71 / 341Bed count — State benchmarked This nursing home is ranked 71st out of 341 nursing homes we track in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
190
Rank #71 / 341Bed count — State benchmarked This nursing home is ranked 71st out of 341 nursing homes we track in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Years of operating
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Rank #24 / 198Years in operation — State benchmarked This nursing home is ranked 24th out of 198 nursing homes we track in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Rank #24 / 198Years in operation — State benchmarked This nursing home is ranked 24th out of 198 nursing homes we track in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
42
years
Walk Score
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Rank #65 / 344Walk Score — State benchmarked This nursing home is ranked 65th out of 344 nursing homes we track in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Rank #65 / 344Walk Score — State benchmarked This nursing home is ranked 65th out of 344 nursing homes we track in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
81
/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Rank #231 / 299Occupancy rate — State benchmarked This nursing home is ranked 231st out of 299 nursing homes we track in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 299. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #231 / 299Occupancy rate — State benchmarked This nursing home is ranked 231st out of 299 nursing homes we track in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 299. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
72.6%
This home usually has availability
Based on 138 residents and 190 beds. Source: state inspection report (Jan 2026)
Lower than the California average: 82.2%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
43
days
BBB Rating
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+
Not Accredited
How BBB ratings workAbout This Community
Facility TypeRCFE-Continuing Care Retirement Community
IssuanceSeptember 15, 1989
CountyMonterey
CMS Certification Number055303
RCFE NumberLic 270708224 COA 323
Canterbury Woods is legally operated by Front Porch Communities And Services, and administered by Ryan Banner.
Pets Allowed
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. CA average
0 Worse
No metrics in this bucket.
4 Better
Metrics better than California average:
• Total citations (57% below)
• Serious citations (Type A) (67% below)
• Moderate citations (Type B) (50% below)
• Citations per inspection (60% below)
• Total citations (57% below)
• Serious citations (Type A) (67% below)
• Moderate citations (Type B) (50% below)
• Citations per inspection (60% below)
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 7.0 | This facility has 57% fewer total citations than a typical California nursing home (3 vs. CA avg 7).↓ 57% better |
|
Serious citations (Type A)
Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 1 | 3.0 | This facility has 67% fewer serious citations (type a) than a typical California nursing home (1 vs. CA avg 3).↓ 67% better Rank #1 / 293 Serious citations (Type A) — State benchmarked This nursing home is ranked 1st out of 293 nursing homes we track in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among the 293 nursing homes in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. |
|
Moderate citations (Type B)
Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 2 | 4.0 | This facility has 50% fewer moderate citations (type b) than a typical California nursing home (2 vs. CA avg 4).↓ 50% better |
|
Citations per inspection
Average citations per inspection.
| 0.2 | 0.5 | This facility has 60% fewer citations per inspection than a typical California nursing home (0.2 vs. CA avg 0.5).↓ 60% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total inspections
Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes.
| 13 | 19.0 | This facility has had 32% fewer total inspections than the California average (13 vs. CA avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↓ 32% fewer |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 2 | 6.0 | This facility has had 67% fewer complaint visits than the California average (2 vs. CA avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↓ 67% fewer |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 7 | 4.0 | This facility has had 75% more other visits than the California average (7 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↑ 75% more |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4.0 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 1 | 8.0 | This facility has had 88% fewer complaint investigations than the California average (1 vs. CA avg 8). More inspections can mean more regulatory scrutiny rather than worse care.↓ 88% fewer |
CMS Health Inspection History
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
4
↓ 67% · CA 12.2This facility: 4, 67% below the California average of 12.2 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
26
Rank #76 / 293Health citations — State benchmarked This nursing home is ranked 76th out of 293 nursing homes we track in California for health citations. Shows this facility's total health deficiency citations benchmarked to the California State average, with a ranking across all 293 CA facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 48% · CA 49.9This facility: 26, 48% below the California average of 49.9 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
6.5
Rank #250 / 293Citations per inspection — State benchmarked This nursing home is ranked 250th out of 293 nursing homes we track in California for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the California mean across 293 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 37% · CA 4.75This facility: 6.5, 37% above the California average of 4.75 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
26 of 26 citations corrected
Critical
J–L
0
↓ 100% · CA 0.3This facility: 0, 100% below the California average of 0.3 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · CA 0.9This facility: 0, 100% below the California average of 0.9 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
26
↓ 45% · CA 47.2This facility: 26, 45% below the California average of 47.2 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · CA 1.5This facility: 0, 100% below the California average of 1.5 (among California facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Feb 27, 2026 · 2 citations, all corrected
Most cited category: Quality of Life & Care, 6 of 26 citations · 8 categories in total
Citations history
Most recent first
Feb 27, 2026
2 citations
Administration moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Feb 12, 2026
1 citation
Care Planning moderate citation
Corrected
Corrected
Sep 13, 2024
11 citations
Administration moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Jul 21, 2023
12 citations
Infection Control moderate citation
Corrected
Corrected
Nursing Services moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Top deficiency categories
Share of 26 citations
Quality of Life & Care
6 deficiencies (23%)
Nutrition & Dietary
5 deficiencies (19%)
Pharmacy Services
4 deficiencies (15%)
Resident Rights
3 deficiencies (12%)
Resident Assessment & Care Planning
3 deficiencies (12%)
Infection Control
2 deficiencies (8%)
Administration
2 deficiencies (8%)
Nursing & Physician Services
1 deficiency (4%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
25 of 26 citations resulted from standard inspections; and 1 of 26 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Total fines
$0
CA avg $58KCalifornia average: $57,703. Average among the 498 California facilities with a penalty on record.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.
Number of fines
0
CA avg 2.06California average: 2.06. Average among the 498 California facilities with a penalty on record.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
CA avg 0.57California average: 0.57. Average among the 498 California facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the California average.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
3
/ 5
Average
↓ 15% · CA 3.5This facility: 3.0, 15% below the CA average of 3.5 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
1.4
Score · lower is better
↓ 76% · CA 5.9This facility: 1.4, 76% below the CA average of 5.9 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
20.9
Score · lower is better
↑ 109% · CA 10.0This facility: 20.9, 109% above the CA average of 10.0 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.6 long-stay measures: 4 better, 1 worse, 1 near CA average
8 short-stay measures: 3 better, 1 worse, 1 near CA average, 3 compared with US only
Long-stay residents
People who live at the home · 6 measures
Daily care & independence
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.9%
↑ 104% · CA 10.2This facility: 20.9, 104% above the CA average of 10.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.9%
↑ 104% · CA 10.2This facility: 20.9, 104% above the CA average of 10.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
0.0%
↓ 100% · CA 1.2This facility: 0.0, 100% below the CA average of 1.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.0%
↓ 100% · CA 1.2This facility: 0.0, 100% below the CA average of 1.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
↓ 100% · CA 1.6This facility: 0.0, 100% below the CA average of 1.6 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
↓ 100% · CA 1.6This facility: 0.0, 100% below the CA average of 1.6 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
2.9%
↓ 33% · CA 4.3This facility: 2.9, 33% below the CA average of 4.3 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.9%
↓ 33% · CA 4.3This facility: 2.9, 33% below the CA average of 4.3 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
↓ 100% · CA 7.3This facility: 0.0, 100% below the CA average of 7.3 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
0.0%
↓ 100% · CA 7.3This facility: 0.0, 100% below the CA average of 7.3 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 1% · CA 98.6This facility: 100.0, 1% above the CA average of 98.6 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 1% · CA 98.6This facility: 100.0, 1% above the CA average of 98.6 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Able to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
65.7%
↑ 22% · US 53.7This facility: 65.7, 22% above the US average of 53.7 (among US facilities reporting a recent figure).
Percentage of residents at or above expected ability to care for themselves at discharge.
65.7%
↑ 22% · US 53.7This facility: 65.7, 22% above the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the community
Rate of successful return to home or community from a skilled nursing facility.
62.0%
↑ 23% · US 50.6This facility: 62.0, 23% above the US average of 50.6 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
62.0%
↑ 23% · US 50.6This facility: 62.0, 23% above the US average of 50.6 (among US facilities reporting a recent figure).Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · CA 1.5This facility: 0.0, 100% below the CA average of 1.5 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · CA 1.5This facility: 0.0, 100% below the CA average of 1.5 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.7%
↑ 4% · CA 94.4This facility: 98.7, 4% above the CA average of 94.4 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.7%
↑ 4% · CA 94.4This facility: 98.7, 4% above the CA average of 94.4 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
↑ 5% · CA 93.2This facility: 97.8, 5% above the CA average of 93.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
↑ 5% · CA 93.2This facility: 97.8, 5% above the CA average of 93.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
34.8%
↑ 50% · CA 23.2This facility: 34.8, 50% above the CA average of 23.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
34.8%
↑ 50% · CA 23.2This facility: 34.8, 50% above the CA average of 23.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
7.6%
↓ 32% · CA 11.2This facility: 7.6, 32% below the CA average of 11.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
7.6%
↓ 32% · CA 11.2This facility: 7.6, 32% below the CA average of 11.2 (among CA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Canterbury Woods’s finances from its CMS cost report for the fiscal year ending March 2025, compared with 288 California nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Mar 2025
Is it financially stable?
Losing money on care, and more than last year
−369.7% operating margin
−23.5 pts vs prior year
An operating loss in 8 of the last 8 reported years. Other income ($12.2M) trims the net loss to −$1.1M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends more on payroll than most California homes
183.7% payroll share of revenue
CA average 61.4%Rank #5 / 288Payroll % of net patient revenue — State benchmarked This nursing home is ranked 5th out of 288 nursing homes we track in California for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the California average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.9M while revenue rose $0.4M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2025 scorecard
Each row shows the FY 2025 figure, the change since the prior report, the trend, and how it compares with California homes.
Revenue & profit
Losing money on care
| Metric | FY 2025 | vs prior year | Trend 2018 → 2025Trend | CA median | Compared with CA homesRank in CA | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $3.6M | +$0.4M | Trend 20182025 | CA median $15.3M | Rank in CA Rank #287 / 288Net patient revenue — State benchmarked This nursing home is ranked 287th out of 288 nursing homes we track in California for net patient revenue. Shows this facility's net patient revenue compared to the California average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 0% of homes | Below CA median Higher net patient revenue than 0% of CA homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $17.0M | +$2.5M | Trend 20182025 | CA median — | Rank in CA Not ranked | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$13.4M | −$2.1M | Trend 20182025 | CA median — | Rank in CA Not ranked | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −369.7% | −23.5 pts | Trend 20182025 | CA median — | Rank in CA Not ranked | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $12.2M | — | Trend — | CA median — | Rank in CA Not ranked | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | −$1.1M | −$1.4M | Trend — | CA median — | Rank in CA Not ranked | Loss The bottom line is below zero even after other income. |
Staffing spend
Spends more of revenue on staff than most California homes
| Metric | FY 2025 | vs prior year | Trend 2018 → 2025Trend | CA median | Compared with CA homesRank in CA | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $6.6M | +$0.9M | Trend 20182025 | CA median $8.8M | Rank in CA Rank #212 / 288Payroll costs — State benchmarked This nursing home is ranked 212th out of 288 nursing homes we track in California for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the California average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 26% of homes | Below CA median Higher payroll than 26% of CA homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 183.7% | +7.0 pts | Trend 20182025 | CA median 53.8% | Rank in CA Rank #5 / 288Payroll % of net patient revenue — State benchmarked This nursing home is ranked 5th out of 288 nursing homes we track in California for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the California average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in California that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 99% of homes | 122.3 pts over CA average The CA average is 61.4% of revenue. Within 3 points of it reads as near the average. |
Charts, 2018–2025 2 charts · CA benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the California payroll average.
% of net patient revenue
Payroll share Operating margin CA payroll average
Year-by-year data, 2018–2025 every reported year · latest first, scroll sideways
| Metric | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $6.0M | $6.1M | $6.1M | $5.6M | $11.6M | $3.2M | $3.2M | $3.6M |
| Operating expenses | $11.8M | $12.7M | $12.8M | $13.1M | $12.8M | $14.4M | $14.5M | $17.0M |
| Net patient income | −$5.8M | −$6.6M | −$6.7M | −$7.4M | −$1.2M | −$11.2M | −$11.2M | −$13.4M |
| Operating margin | −96.4% | −108.7% | −110.7% | −131.8% | −10.3% | −345.6% | −346.2% | −369.7% |
| Net income | −$0.2M | −$0.8M | −$0.7M | −$0.2M | $16.9M | −$0.5M | $0.2M | −$1.1M |
| Payroll costs | $5.7M | $6.3M | $6.3M | $6.3M | $6.1M | $6.5M | $5.7M | $6.6M |
| Payroll share of revenue | 94.7% | 103.5% | 102.7% | 111.1% | 52.2% | 202.4% | 176.7% | 183.7% |
| Beds | 175 | 175 | 177 | 175 | 175 | 24 | 24 | 24 |
| Gross revenue | $6.0M | $6.1M | $6.3M | $6.2M | $12.2M | $3.6M | $5.0M | $5.6M |
| Salaries | $4.4M | $4.6M | $4.6M | $4.8M | $4.7M | $5.0M | $5.2M | $6.0M |
| Wage-related costs | $1.3M | $1.7M | $1.7M | $1.5M | $1.3M | $1.5M | $0.5M | $0.6M |
| Contract labor | $0.2M | $0.1M | $0.2M | $0.2M | $0.2M | — | $0.4M | $0.4M |
| Other operating costs | $6.1M | $6.4M | $6.6M | $6.8M | $6.7M | $7.8M | $8.7M | $10.3M |
| Net patient revenue per day | $1,151 | $98 | $97 | $91 | $830 | $504 | $527 | $237 |
| Cost per day | $2,260 | $205 | $204 | $210 | $915 | $2,245 | $2,350 | $1,112 |
| Average length of stay | 158.5 days | 172.8 days | 179.8 days | 160.4 days | 101.1 days | 55.7 days | 56.0 days | 43.4 days |
Showing 2025–2023 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2025
Arriving
138 admissions · FY2025
Residents admitted during the year.
Medicare
120 · 87%
Medicaid
0 · 0%
Private pay & other
18 · 13%
Leaving
133 discharges · FY2025
Residents discharged during the year.
Medicare
109 · 82%
Medicaid
0 · 0%
Private pay & other
24 · 18%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Places of interest near Canterbury Woods
0.5 miles from city center
Estimated distance in miles from Pacific Grove's city center to Canterbury Woods's address, calculated via Google Maps.
Calculate Travel Distance to Canterbury Woods
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Financial Assistance for
Assisted Living in California
Canterbury Woods is located in Pacific Grove, California.
Here are the financial assistance programs available to residents in California.
Frequently Asked Questions about Canterbury Woods
Who is the owner of Canterbury Woods?
Canterbury Woods is legally operated by Front Porch Communities And Services, and administered by Ryan Banner.
Is Canterbury Woods in a walkable area?
Canterbury Woods has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the occupancy rate at Canterbury Woods?
Canterbury Woods's occupancy is 72.6%.
How long has Canterbury Woods been in business?
Canterbury Woods has been operating for approximately 42 years, based on available licensing and registration records.
Are pets allowed at Canterbury Woods?
Yes, Canterbury Woods allows residents to bring their pets.
Who is the administrator of Canterbury Woods?
Ryan Banner is the administrator of Canterbury Woods.
What is the overall rating for Canterbury Woods?
Canterbury Woods received a 5-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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