Canterbury Woods

Nursing Home, Assisted Living, Independent Living & Skilled Nursing · Pacific Grove, CA

CMS overall rating

651 Sinex Ave, Pacific Grove, CA 93950 View map

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Canterbury Woods accepts Medicare and private pay.

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Canterbury Woods accepts Medicare and private pay.

Overview of Canterbury Woods

Canterbury Woods sits on Renaissance Drive in Williamsville, a village in Erie County with a walk score of 81; that’s high. Residents’ families can park the car and actually walk to whatever they need nearby. The 50-bed nursing home has been open since 1999, and it runs as part of the Episcopal Church Home and Affiliates Life Care Community, a continuing care retirement network, under operator Shaida Behnam.

Right now, 41 of those 50 beds are filled, which puts occupancy at 82 percent. Residents get 5 hours and 6 minutes of combined nursing care every single day. For a nursing home, that’s a lot of hands-on time, and it tends to matter more to families than almost anything else on a profile like this one.

Canterbury Woods takes Medicare and private pay, so there’s some room for families figuring out how to cover the bill. And if your parent has a dog or a cat they refuse to leave behind? Good news: pets are allowed here.

As for the state inspections, they’ve generally circled around the stuff you’d expect a nursing home to get checked on: infection control, fire safety, whether staff are properly trained and credentialed, food service, resident rights, and basic upkeep of the building.

Put it all together and Canterbury Woods reads like a place built for real nursing care, not a lifestyle community with a nurse on call. The staffing hours back that up. Whether someone’s coming in for a few weeks of rehab or settling in for the long haul, the daily care hours are the thing that actually tells you what living here looks like.

Facility Direct Line (831) 373-3111

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to California state averages

Total nursing care / resident

6h 18m per day

This facility California avg (4h 13m per day)

vs California avg

+49%

1 of 6 metrics below state avg

Standout metric Physical Therapist is +79% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	59m per day	▲ 51% State avg: 39m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	59m per day	▼ 19% State avg: 1h 13m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 35m per day	■ Avg State avg: 2h 38m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 2m per day	■ Avg State avg: 4h 5m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	9m per day	▲ 79% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	45m per day	▲ 51% State avg: 30m per day · National avg: 28m per day

Capacity and availability

56 days

190-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

42 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 81 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

73%

Similar to the California average: 72.8%

Occupied beds

138 / 190

Average occupied beds in California homes 87 beds

Facility TypeRcfe-continuing Care Retirement Community

IssuanceSeptember 15, 1989

CountyMonterey

CMS Certification Number55303

RCFE NumberLic 270708224 COA 323

Canterbury Woods is legally operated by Front Porch Communities And Services, and administered by Ryan Banner.

Staffing

Key information about the people who lead and staff this community.

ContactElvyra Abare (per BBB, record updated Jul 2026)

Since 2020 · 6 years of data 3 citations 13 total visits 2 complaint visits 4 official inspections 1 complaint investigation

Inspection Score

10 points above the California average for nursing homes (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. California state average

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	3	10	This facility has 70% fewer total citations than a typical California nursing home (3 vs. CA avg 10).↓ 70% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	1	3	This facility has 67% fewer serious citations (type a) than a typical California nursing home (1 vs. CA avg 3).↓ 67% better Rank #413 / 1159 Serious citations (Type A) — State benchmarked This home is ranked 413th out of 1159 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1159 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	2	4	This facility has 50% fewer moderate citations (type b) than a typical California nursing home (2 vs. CA avg 4).↓ 50% better
Citations per inspection Average citations per inspection.	0.2	3.3	This facility has 94% fewer citations per inspection than a typical California nursing home (0.2 vs. CA avg 3.3).↓ 94% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	13	16	This facility has 19% fewer total visits than a typical California nursing home (13 vs. CA avg 16).↓ 19% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	2	13	This facility has 85% fewer complaint visits than a typical California nursing home (2 vs. CA avg 13).↓ 85% better Rank #325 / 1386 Complaint visits — State benchmarked This home is ranked 325th out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	7	7	This facility has other visits in line with the California average (7 vs. CA avg 7).— At avg
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	4	4	This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	1	10	This facility has 90% fewer complaint investigations than a typical California nursing home (1 vs. CA avg 10).↓ 90% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on January 2, 2026, found no deficiencies despite multiple resident reports of missing personal belongings.
The September 13, 2023 complaint investigation substantiated failure to provide adequate personal assistance, resulting in dehydration and acute kidney injury for one resident.
A January 20, 2023 complaint investigation found immediate risk due to rough staff care and an out-of-service elevator limiting resident mobility.

Show Inspection Reports

Inspections since 2020

Total health inspections 3

California average 12.5

Last Health inspection on Sep 2024

Total health citations

California average 50.2

Citations per inspection

8.67

California average 4.65

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 26 citations resulted from standard inspections.

Breakdown of citation severity (last 6 years)

Critical health citations

100% better than California average

California average: 0.4

Serious health citations

100% better than California average

California average: 1

0 critical citations California average: 0.4

0 serious citations California average: 1

26 moderate citations California average: 47.2

0 minor citations California average: 1.5

Citations history (last 6 years)

Administration moderate citation Sep 13, 2024

Corrected

Infection Control moderate citation Sep 13, 2024

Corrected

Nutrition moderate citation Sep 13, 2024

Corrected

Nutrition moderate citation Sep 13, 2024

Corrected

Total staff 51

Employees 35

Contractors 16

Staff to resident ratio 3.40 : 1

88% more staff per resident than California average

Avg staff/day 19

Average shift 7.1 hours

8% worse than California average

Total staff hours (quarter) 12,363

Nursing staff breakdown

9.3 hours

9.2 hours

7.8 hours

Contractor staffing

2,056 contractor hours this quarter

Physical Therapy Assistant: 3 Respiratory Therapy Technician: 3 Physical Therapy Aide: 2 Speech Language Pathologist: 2 Occupational Therapy Aide: 2 Administrator: 1 Qualified Social Worker: 1 Occupational Therapy Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	19	0	19	5,570	92	100%	7.8
Registered Nurse	5	0	5	1,423	91	99%	9.3
Licensed Practical Nurse	4	0	4	1,099	87	95%	9.2
RN Director of Nursing	4	0	4	1,024	64	70%	8.2
Mental Health Service Worker	1	0	1	504	63	68%	8
Physical Therapy Aide	0	2	2	465	62	67%	7.5
Nurse Practitioner	1	0	1	400	50	54%	8
Physical Therapy Assistant	0	3	3	381	81	88%	4.7
Occupational Therapy Aide	0	2	2	376	51	55%	7
Respiratory Therapy Technician	0	3	3	321	63	68%	3.7
Clinical Nurse Specialist	1	0	1	288	35	38%	8.2
Administrator	0	1	1	252	63	68%	4
Speech Language Pathologist	0	2	2	192	61	66%	3
Qualified Social Worker	0	1	1	36	26	28%	1.4
Occupational Therapy Assistant	0	1	1	28	6	7%	4.7
Medical Director	0	1	1	6	3	3%	2

19 Certified Nursing Assistant

% of Days 100%

5 Registered Nurse

% of Days 99%

4 Licensed Practical Nurse

% of Days 95%

4 RN Director of Nursing

% of Days 70%

1 Mental Health Service Worker

% of Days 68%

2 Physical Therapy Aide

% of Days 67%

1 Nurse Practitioner

% of Days 54%

3 Physical Therapy Assistant

% of Days 88%

2 Occupational Therapy Aide

% of Days 55%

3 Respiratory Therapy Technician

% of Days 68%

1 Clinical Nurse Specialist

% of Days 38%

1 Administrator

% of Days 68%

2 Speech Language Pathologist

% of Days 66%

1 Qualified Social Worker

% of Days 28%

1 Occupational Therapy Assistant

% of Days 7%

1 Medical Director

% of Days 3%

View All Staffing Data in Pacific Grove

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 1.2

81% better than California average

California average: 6.6

Functional decline score 11.2

In line with California average

California average: 11.3

Long-stay resident measures

Low Risk Residents with Bowel/Bladder Incontinence 11.2%

In line with California average

California average: 11.3%

Falls with Major Injury 0.0%

100% better than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers 2.5%

50% better than California average

California average: 5.0%

Urinary Tract Infection 0.0%

100% better than California average

California average: 1.2%

Depressive Symptoms 14.3%

114% worse than California average

California average: 6.7%

Antipsychotic Use 0.0%

100% better than California average

California average: 10.1%

Pneumococcal Vaccine 100.0%

In line with California average

California average: 98.5%

Short-stay resident measures

Significantly above average California avg: 3.5

Pneumococcal Vaccine 99.3%

6% better than California average

California average: 94.0%

Antipsychotic medication increase 0.0%

100% better than California average

California average: 1.5%

Influenza Vaccine 97.8%

5% better than California average

California average: 93.2%

Re-hospitalized after SNF stay 34.8%

50% worse than California average

California average: 23.2%

Emergency department visits 7.6%

32% better than California average

California average: 11.2%

Falls with major injury 0.0%

100% better than California average

California average: 0.8%

Ability to care for self at discharge 65.7%

22% better than California average

California average: 53.7%

Successful return to home or community 62.0%

23% better than California average

California average: 50.6%

Breakdown by payment type

Medicare

98% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

2% of new residents, often for short stays.

Typical stay 5 years

Total residents 15

Medicare

33.3% of residents

Private pay or other

66.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Canterbury Woods from 2012–2024, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 03/2024.

Occupancy Rate 70.1% ↓ 3.0pp vs 2023

Net Patient Income -$11.2M ↓ ~$71.1K vs 2023

Payroll Costs $5.7M ↓ ~$804.5K vs 2023

Operating Margin -346.2% ↓ 0.6pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	16.3%	56.2%	90.0%	79.2%	69.0%	67.0%	8.2%	97.3%	97.4%	97.1%	21.9%	73.1%	70.1%
Beds	24	35	176	24	24	24	175	175	177	175	175	24	24
Net Income	$778,239	$13,132	$490,799	$273,056	-$21,242	-$326,254	-$210,785	-$790,642	-$722,841	-$181,095	$16,904,260	-$502,905	$247,255
Gross Revenue	$1,125,523	$7,937,802	$7,987,377	$8,406,140	$7,580,483	$7,503,748	$6,017,259	$6,081,125	$6,317,120	$6,211,591	$12,240,367	$3,553,719	$5,017,915
Operating Expenses	$9,294,792	$10,409,678	$10,705,491	$10,733,452	$11,396,709	$11,878,495	$11,821,847	$12,745,026	$12,837,051	$13,050,665	$12,790,448	$14,384,112	$14,470,138
Net Patient Income	-$7,949,675	-$2,341,336	-$2,636,240	-$3,027,387	-$4,528,868	-$5,337,965	-$5,801,330	-$6,638,536	-$6,745,726	-$7,420,624	-$1,191,145	-$11,155,722	-$11,226,805
Net Patient Revenue	$1,345,117	$8,068,342	$8,069,251	$7,706,065	$6,867,841	$6,540,530	$6,020,517	$6,106,490	$6,091,325	$5,630,041	$11,599,303	$3,228,390	$3,243,333
Payroll Costs	$4,117,769	$4,692,004	$4,783,289	$4,654,916	$5,164,238	$5,535,989	$5,703,687	$6,321,529	$6,256,530	$6,255,310	$6,057,595	$6,535,843	$5,731,332
Operating Margin %	-591.0%	-29.0%	-32.7%	-39.3%	-65.9%	-81.6%	-96.4%	-108.7%	-110.7%	-131.8%	-10.3%	-345.6%	-346.2%
Medicare %	72.7%	12.2%	1.3%	11.6%	4.6%	8.0%	6.3%	0.5%	0.9%	0.8%	4.3%	33.9%	40.7%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	27.3%	87.8%	98.7%	88.4%	95.4%	92.0%	93.7%	99.5%	99.1%	99.2%	95.7%	66.1%	59.3%
Net Patient Revenue/Day	$939	$1,124	$140	$1,111	$1,133	$1,115	$1,151	$98	$97	$91	$830	$504	$527
Cost/Day	$6,486	$1,450	$185	$1,547	$1,879	$2,024	$2,260	$205	$204	$210	$915	$2,245	$2,350
Avg Length of Stay	46.2 days	115.8 days	135.7 days	121.7 days	163.9 days	99.5 days	158.5 days	172.8 days	179.8 days	160.4 days	101.1 days	55.7 days	56.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 03/2024.

Net patient revenue

$3.2M

Net patient income

-$11.2M

Nonprofit Nonprofit Corporation

Net patient revenue

$3.2M

Net patient income

-$11.2M

Other income

$11.5M

Payroll costs

$5.7M 176.7% of net patient revenue

Other operating costs

$8.7M

Total costs

$14.5M

What does this home offer?

Pets Allowed

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (98% of admissions), and a typical Medicare stay runs around 25 days.

Coverage residents most often arrive under.

Medicare 98%

Private pay 2%

Coverage residents most often leave under.

Medicare 81%

Private pay 19%

0.5 miles from city center Estimated distance in miles from Pacific Grove's city center to Canterbury Woods's address, calculated via Google Maps.

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Who is the owner of Canterbury Woods?

Canterbury Woods is legally operated by Front Porch Communities And Services, and administered by Ryan Banner.

Is Canterbury Woods in a walkable area?

Canterbury Woods has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Canterbury Woods?

Canterbury Woods's occupancy is 73%.

How long has Canterbury Woods been in business?

Canterbury Woods has been operating for approximately 42 years, based on available licensing and registration records.

Are pets allowed at Canterbury Woods?

Yes, Canterbury Woods allows residents to bring their pets.

Does Canterbury Woods operate as a for-profit or non-profit?

Canterbury Woods is registered as a non-profit in CA.

Who is the administrator of Canterbury Woods?

Ryan Banner is the administrator of Canterbury Woods.

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Canterbury Woods

Overview of Canterbury Woods

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Staffing

Leadership

Contact Canterbury Woods

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2020

Breakdown of citation severity (last 6 years)

Citations history (last 6 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

19 Certified Nursing Assistant

5 Registered Nurse

4 Licensed Practical Nurse

4 RN Director of Nursing

1 Mental Health Service Worker

2 Physical Therapy Aide

1 Nurse Practitioner

3 Physical Therapy Assistant

2 Occupational Therapy Aide

3 Respiratory Therapy Technician

1 Clinical Nurse Specialist

1 Administrator

2 Speech Language Pathologist

1 Qualified Social Worker

1 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Places of interest near Canterbury Woods

Calculate Travel Distance to Canterbury Woods

Financial Assistance for Assisted Living in California

Multipurpose Senior Services Program

In-Home Supportive Services (IHSS)

Multipurpose Senior Services Program (MSSP)

Property Tax Postponement Program (PTP)

Assisted Living Waiver (ALW)

California CARES Program

Guides for Better Senior Living

Financial Assistance for
Assisted Living in California