Show Inspection Reports
Total health inspections
2
State average 4
Last Health inspection on Jun 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Carol Woods
Independent Living in North Carolina
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Carol Woods
Independent Living in North Carolina
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Redefining senior living, Carol Woods is a tight-knit senior living community in Chapel Hill, NC, offering a peaceful environment for a continuum of care. Residents here thrive with access to a multitude of services, including assisted living, short-term rehabilitation, and an array of clinical services. Sprawled within 120 acres of certified natural wildlife backyard habitat, the community guarantees a relaxing living environment, combined with stunning accommodations in variations of apartments, cottages, and townhomes.
An array of traditional and complementary therapies are offered on-site to make sure residents have access to the services they need to maintain their mobility and highest functionality. Residents are also encouraged to participate in the community’s dynamic range of activities and events and enjoy a multitude of amenities, such as a dog park, fitness center, arts studio, and more. A delectable dining experience is also provided to make sure residents’ are always energized and full.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 11th out of 76 homes in North Carolina.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 11th out of 76 homes in North Carolina.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 56m per day
Rank #11 / 76Nurse hours — state benchmarkedThis home is ranked 11th out of 76 homes in North Carolina.Shows adjusted nurse hours per resident per day benchmarked to the North Carolina average, with a ranking across 76 North Carolina SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs North Carolina avg
+21%
Standout metric
RN (Weekend) is +296% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 57m per day | ▲ 234% State avg: 35m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 33m per day | ▼ 37% State avg: 52m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 38m per day | ▲ 56% State avg: 2h 20m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 21m per day | ▲ 61% State avg: 3h 20m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 60% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 31m per day | ▲ 296% State avg: 23m per day · National avg: 28m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
76.7%
Rank #55 / 82Occupancy rate — state benchmarkedThis home is ranked 55th out of 82 homes in North Carolina.Shows this facility's occupancy rate versus the North Carolina average, with its statewide rank out of 82. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
31 days
Occupancy rate
76.7%
Rank #55 / 82Occupancy rate — state benchmarkedThis home is ranked 55th out of 82 homes in North Carolina.Shows this facility's occupancy rate versus the North Carolina average, with its statewide rank out of 82. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
31 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
21% of new residents, usually for short-term rehab.
Typical stay
21 days
Private pay
79% of new residents, often for short stays.
Typical stay
6 - 7 months
Finances and operations
Voluntary non-profit community
Home revenue
$46.7M
Surplus of revenue
$4.7M
Voluntary non-profit community
Home revenue
$46.7M Rank #6 / 83Revenue — state benchmarkedThis home is ranked 6th out of 83 homes in North Carolina.Shows this facility's annual revenue compared to the North Carolina SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Surplus of revenue
$4.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #6 / 83Payroll — state benchmarkedThis home is ranked 6th out of 83 homes in North Carolina.Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$15.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #6 / 83Payroll — state benchmarkedThis home is ranked 6th out of 83 homes in North Carolina.Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$26.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$41.5M
47 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 13 / 100 Rank #49 / 70Walk Score — state benchmarkedThis home is ranked 49th out of 70 homes in North Carolina.Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
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About this community
AccreditationsGreat Place to Work Certified, Orange County Living Wage, IDD Inclusive Employer Certified, Bird Friendly Habitat Certified, Commute Friendly NC Gold Certified, Medicare Certified, OSHA SHARP Recognition, Best Workplaces for Aging Services Certified, CARF Accreditation, Level II Arboretum Accreditation
Wheelchair Accessible
Staffing
Key information about the people who lead and staff this community.
ContactMs. Gretchen Likins, Director & Public Relations
Accept Medicare
Rehabilitation Services
Respite Care
24-Hour Staffing
Pets Allowed
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Dining
Fitness Programs
Wellness Programs
On-Site Salon
Transportation Services
24-Hour Security
Maintenance-Free Living
Gardening Opportunities
Specific ProgramsCognitive Care, Rehab, Classes, Events
Volunteer ProgramsYes
Food DescriptionCarol Woods offers breakfast, lunch, and dinner daily across several on-campus venues, including the main dining room, which features both self and table service. Menus highlight fresh, seasonal ingredients with clearly marked heart-healthy, vegetarian, and low-sodium options.
Meals IncludedYes
Special DietsYes
What does this home offer?
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Fitness and Recreation
Types of Care at Carol Woods
Independent Living
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Health Inspection History
Inspections
Total health citations
7
Rank #20 / 81Health citations — state benchmarkedThis home is ranked 20th out of 81 homes in North Carolina.Shows this facility's total health deficiency citations benchmarked to the North Carolina state average, with a ranking across all 81 NC SNFs. Lower citation counts earn a better rank.
State average 20.9
Citations per inspection
3.5
State average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 7 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than State averageState average: 1.3
Serious Health citations
0
0
100% better than State averageState average: 0.9
0 critical citations
0 serious citations
5 moderate citations
2 minor citations
Citations history (last 3 years)
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jun 06, 2024
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jun 06, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 06, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 06, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 06, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 06, 2024
Corrected
Care Planning minor citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jun 06, 2024
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jun 06, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Independent Living around Chapel Hill The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| Carol Woods |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Chapel Hill (Carol Woods) | 119 | No | 13 | 76.7% | A+ | Studio / 1 Bed / 2 Bed |
| Azalea Estates Gracious Retirement Living |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Chapel Hill (Estes Hills) | - | Yes | 19 | - | - | Studio / 1 Bed / 2 Bed |
| Williams Place |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Davidson (Downtown) | - | Yes | 62 | - | - | Studio / 1 Bed / 2 Bed |
| The Lodge at Wake Forest Gracious Retirement Living |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Wake Forest (South Main Street) | - | No | 41 | - | - | Studio / 1 Bed / 2 Bed |
| Holiday Crescent Heights |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Concord (Downtown) | - | Yes | 47 | - | - | Studio / 1 Bed / 2 Bed |
Living Spaces & Floor Plans
Carol Woods 2
Carol Woods3
Carol Woods2
Carol Woods1
Financial Assistance for
Independent Living in North Carolina
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Places of interest near Carol Woods
4.6 miles from city center
Estimated distance in miles from Chapel Hill's city center to Carol Woods's address, calculated via Google Maps.
— 4.37 miles to nearest hospital (UNC Hospitals)
Calculate Travel Distance to Carol Woods
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
104
Employees
104
Contractors
0
Staff to resident ratio
6.12:1
230% better than North Carolina averageNorth Carolina average ratio: 1.85:1
Avg staff/day
22
Average shift
6.6 hours
18% worse than North Carolina averageNorth Carolina average: 8 hours
Total staff hours (quarter)
13,162
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
24
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.2 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
| Certified Nursing Assistant | 37 | 0 | 37 | 6,913 | 91 | 100% | 7.5 |
| Registered Nurse | 24 | 0 | 24 | 3,194 | 91 | 100% | 8.3 |
| Medication Aide/Technician | 2 | 0 | 2 | 548 | 57 | 63% | 8.4 |
| Physical Therapy Assistant | 10 | 0 | 10 | 467 | 52 | 57% | 3 |
| Licensed Practical Nurse | 10 | 0 | 10 | 456 | 56 | 62% | 6.2 |
| Other Social Services Staff | 2 | 0 | 2 | 326 | 46 | 51% | 3.9 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 324 | 39 | 43% | 5.6 |
| Nurse Practitioner | 1 | 0 | 1 | 320 | 40 | 44% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 192 | 24 | 26% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 148 | 37 | 41% | 4 |
| Occupational Therapy Aide | 1 | 0 | 1 | 140 | 35 | 38% | 4 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 65 | 33 | 36% | 1.7 |
| Other Physician | 5 | 0 | 5 | 45 | 37 | 41% | 1.1 |
| Feeding Assistant | 2 | 0 | 2 | 21 | 29 | 32% | 0.6 |
| Medical Director | 1 | 0 | 1 | 7 | 11 | 12% | 0.6 |
37 Certified Nursing Assistant
% of Days
100%
24 Registered Nurse
% of Days
100%
2 Medication Aide/Technician
% of Days
63%
10 Physical Therapy Assistant
% of Days
57%
10 Licensed Practical Nurse
% of Days
62%
2 Other Social Services Staff
% of Days
51%
3 Clinical Nurse Specialist
% of Days
43%
1 Nurse Practitioner
% of Days
44%
1 RN Director of Nursing
% of Days
26%
1 Mental Health Service Worker
% of Days
41%
1 Occupational Therapy Aide
% of Days
38%
4 Respiratory Therapy Technician
% of Days
36%
5 Other Physician
% of Days
41%
2 Feeding Assistant
% of Days
32%
1 Medical Director
% of Days
12%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
17
Medicare
2
11.8% of residents
Private pay or other
15
88.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.3
36% better than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.8
14% better than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
18.8%
Percent of long-stay residents whose need for help with daily activities has increased
18.8%
7% worse than North Carolina averageNorth Carolina average: 17.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.9%
21% better than North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
0.0%
Percent of long-stay high risk residents with pressure ulcers
0.0%
100% better than North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
28.2%
Percent of long-stay residents with a urinary tract infection
28.2%
974% worse than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.5%
Percent of long-stay residents who lose too much weight
10.5%
43% worse than North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.6%
Percent of long-stay residents who have depressive symptoms
2.6%
40% better than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.9%
Percent of long-stay residents who received an antipsychotic medication
4.9%
64% better than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.1%
In line with North Carolina averageNorth Carolina average: 91.6%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.8%
14% better than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
27% better than North Carolina averageNorth Carolina average: 78.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
9.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
9.7%
58% better than North Carolina averageNorth Carolina average: 22.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
0.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
0.0%
100% better than North Carolina averageNorth Carolina average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than North Carolina averageNorth Carolina average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
62.9%
Percentage of residents at or above expected ability to care for themselves at discharge.
62.9%
17% better than North Carolina averageNorth Carolina average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
59.4%
Rate of successful return to home or community from a skilled nursing facility.
59.4%
17% better than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Carol Woods based on CMS SNF Cost Reports.
Occupancy Rate
76.7%
↓ 3.5pp vs 2022
Net Income
$4.7M
↑ ~$16.2M vs 2022
Total Payroll
$18.0M
↑ ~$1.4M vs 2022
Profit Margin
12.9%
↑ 44.9pp vs 2022
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