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Chapters Living of Joplin
Nursing Home, Assisted Living, Independent Living & Memory Care · Joplin, MO
Bright interior common area with seating and stone fireplace Interior common area with brick fireplace and decor Rocking chairs on a porch at the facility Outdoor pavilion in a landscaped area Bright common area with seating and home decor Interior view of a cozy common area with stairs Cozy bedroom with floral bedding and soft lighting A serene outdoor patio with flowering plants Interior view of a kitchen area in a facility Brightly lit interior corner with a cozy chair Outdoor gazebo surrounded by trees in a serene setting Interior hallway with chairs and artwork Staff member preparing food in a kitchen

Chapters Living of Joplin

Nursing Home, Assisted Living, Independent Living & Memory Care · Joplin, MO
201 S Northpark Ln, Joplin, MO 64801-8426 View map Calculator: See prices in your area
Chapters Living of Joplin accepts Medicare, Medicaid, and private pay.
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Chapters Living of Joplin accepts Medicare, Medicaid, and private pay.

Overview of Chapters Living of Joplin

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Chapters Living of Joplin is a 93-bed voluntary non-profit nursing home at 201 South Northpark Lane, Joplin, Jasper County, Missouri. Rebecca Massey serves as administrator; Chapters Joplin Opco LLC provides operations. The community accommodates independent living, assisted living, and memory care alongside short-term rehabilitation. Average length of stay is 48 days.

The facility provides religious services including chapel services and Bible studies, along with activities, dining options, and common areas.

The facility occupies a highly walkable urban location (walk score 77), with most daily errands accessible on foot.

The payer mix reflects a care model balancing short-term Medicare rehabilitation with longer-term Medicaid and private-pay residents. Medicare accounts for 27 percent of new admissions (average stay 4-5 months), private pay represents 55 percent (typical stay 1 month), and Medicaid comprises 18 percent (typical stay 1-2 months).

Occupancy and financial performance warrant family attention. Current occupancy stands at 47.2 percent, down 10.5 percentage points from 57.8 percent in 2022 and markedly below state average occupancy for comparable facilities. Gross revenue in 2023 was $10.3 million against operating expenses of $11.5 million, producing a net deficit of $4.1 million and a negative profit margin of 39.9 percent. Payroll costs represent 66 percent of revenue at $6.8 million.

The sustained operating losses and declining occupancy trajectory raise questions about operational stability, service continuity, and the facility’s capacity to maintain and upgrade plant and equipment over time.

The facility reports no civil money penalties or payment denials in the past three years.

Families evaluating Chapters Living should request clarification on the causes and timeline of the occupancy decline, and current operational and financial stabilization plans.

Facility Direct Line (630) 766-5800
Facility Direct Line (630) 766-5800
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Capacity and availability

Avg. Length of Stay
48 days
Bed community size
93-bed community Rank #215 / 454Bed count — State benchmarkedThis home is ranked 215th out of 454 homes in Missouri. Shows this facility's certified or reported bed count compared to other Missouri facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Missouri that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 77 / 100 Rank #53 / 563Walk Score — State benchmarkedThis home is ranked 53rd out of 563 homes in Missouri. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Missouri facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Missouri that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
70%
Rank #189 / 434Occupancy rate — State benchmarkedThis home is ranked 189th out of 434 homes in Missouri. Shows this facility's occupancy rate versus the Missouri average, with its Statewide rank out of 434. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Missouri that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the Missouri average: 66.6%
Occupied beds
65 / 93
Average occupied beds in Missouri homes 72 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
IssuanceMay 6, 2026
ExpirationMay 5, 2028
CountyJasper
License Number053598

Ownership & Operating Entity

Chapters Living of Joplin is legally operated by Chapters Joplin Opco Llc, and administered by Rebecca Massey.

Corporate EntityCHAPTERS JOPLIN OPCO LLC
Owner NameChapters Joplin Opco LLC

Type Of Units

ALF**
93 units
Total beds
93 units

Safety & Compliance

Emergency Systems24/7 emergency call systems available.

Memory & Specialized Care

1 service
Dedicated Alzheimer's Unit

Amenities & Lifestyle

Comfortable
Secure Environment
Inviting Common Areas
Engaging Programs And Events
Emergency Response Call System
Delicious And Nutritious Dining Options
Activities
Religious ServicesChapel services and Bible studies available

Contact Chapters Living of Joplin

Inspection History

In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.

Since 2018 · 8 years of data 17 deficiencies 5 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. Missouri state average
Overall vs. MO average 0 Worse No metrics in this bucket. 4 Better Metrics better than Missouri average:
• Total deficiencies (51% below)
• Deficiencies per year (52% below)
• Deficiencies per inspection (32% below)
• Total inspections (29% below)
Latest Inspection August 14, 2024 Plan Of Correction

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This Facility MO Average vs. MO Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 17 35 This facility has 51% fewer total deficiencies than a typical Missouri assisted living residence (17 vs. MO avg 35).↓ 51% better
Deficiencies per year Info Average deficiencies per year since 2018. 2.1 4.4 This facility has 52% fewer deficiencies per year than a typical Missouri assisted living residence (2.1 vs. MO avg 4.4).↓ 52% better
Deficiencies per inspection Info Average deficiencies per inspection. 3.4 5 This facility has 32% fewer deficiencies per inspection than a typical Missouri assisted living residence (3.4 vs. MO avg 5).↓ 32% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This Facility MO Average vs. MO Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 5 7 This facility has 29% fewer total inspections than a typical Missouri assisted living residence (5 vs. MO avg 7).↓ 29% better

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Breakdown by payment type

Medicare

27% of new residents, usually for short-term rehab.

Typical stay 4 - 5 months

Private pay

55% of new residents, often for short stays.

Typical stay 1 months

Medicaid

18% of new residents, often for long-term daily care.

Typical stay 1 - 2 months

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 04/2023.

Nonprofit
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.4M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$4.1M
Nonprofit
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.4M Rank #68 / 292Revenue — State benchmarkedThis home is ranked 68th out of 292 homes in Missouri. Shows this facility's annual revenue compared to the Missouri average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Missouri that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$4.1M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$1.5K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #42 / 292Payroll — State benchmarkedThis home is ranked 42nd out of 292 homes in Missouri. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Missouri that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$6.2M 83.9% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #57 / 292Payroll % — State benchmarkedThis home is ranked 57th out of 292 homes in Missouri. Shows payroll as a percentage of revenue versus the Missouri average. Well-run Missouri facilities typically land around 60–71% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Missouri that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$5.3M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$11.5M
How we calculate these figures

This home is administered by Rebecca Massey.

This home is owned by Chapters Joplin Opco LLC

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 265617

Show certification details

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (55% of admissions), and a typical private pay stay runs around 1 months.

Admissions
267 total

Coverage residents most often arrive under.

Medicare 27%
Private pay 55%
Medicaid 18%
Discharges
345 total

Coverage residents most often leave under.

Medicare 24%
Private pay 49%
Medicaid 28%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Chapters Living of Joplin

Address 0.0 miles from city center Info Estimated distance in miles from Joplin's city center to Chapters Living of Joplin's address, calculated via Google Maps.

Calculate Travel Distance to Chapters Living of Joplin

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Address

Compare Assisted Living around Joplin

The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
Chapters Living of Joplin
AL
NH
IL
MC
 Joplin -
93
Facility 93
MO AVG 97
Rank #215 / 454
-
77
Facility 77
MO AVG 45
Rank #53 / 563
-
Westgate
AL
MC
NC
NH
 Joplin -
120
Facility 120
MO AVG 97
Rank #89 / 454
-
77
Facility 77
MO AVG 45
Rank #53 / 563
-
Nursing Home Explorer

Financial Assistance for
Assisted Living in Missouri

Chapters Living of Joplin is located in JOPLIN, Missouri.
Here are the financial assistance programs available to residents in Missouri.

Get Financial aid guidance

Aged and Disabled Waiver

Missouri Medicaid A&D Waiver

Age 65+ or disabled
General Missouri resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
MO

Rural access prioritized.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$65/day) Home health services

Missouri Supplemental Nursing Care (SNC)

MO SNC

Age 65+
General Missouri resident, in approved facility.
Income Limits ~$1,215/month individual
Asset Limits $2,000 individual
MO

Supplements SSI; facility-based only.

Benefits
Monthly cash payment (~$156-$292/month) for care costs

Structured Family Caregiving Waiver (SFCW)

Missouri Structured Family Caregiving Waiver

Age 65+
General Missouri resident, MO HealthNet-eligible, NFLOC, dementia diagnosis, live with caregiver.
Income Limits (2025) ~$2,901/month (300% FBR, individual); QIT required.
Asset Limits $5,909.25 (individual), $11,818.45 (couple).
MO

Caregiver must be family; small program size.

Benefits
Cash stipend ($1,000-$1,500/month) to family caregiver Respite Training Supplies ($500/year)

MO HealthNet Aged, Blind, and Disabled (ABD)

Missouri MO HealthNet ABD

Age 65+ or disabled
General Missouri resident, MO HealthNet-eligible, needs help with 1+ ADL.
Income Limits (2025) ~$1,690/month (individual, projected); spenddown allowed.
Asset Limits $5,909.25 (individual), $11,818.45 (couple).
MO

Less intensive than waivers; statewide access.

Benefits
Personal care (2-4 hours/day) Homemaker services Limited respite Medical equipment

Medicare Savings Program (MSP)

Missouri Medicare Savings Program

Age 65+ or disabled
General Missouri resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
MO

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Missouri Caregiver Program (Customized Caregiver Training & Relief)

Missouri Caregiver Program

Age —
General Caregivers of 60+ with dementia, Missouri resident, functional needs (2+ ADLs).
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year individual
Asset Limits Not assessed; need-based.
MO

Administered via AAAs and Alzheimer’s Association; rural focus.

Benefits
Respite (4-6 hours/week) Training Assistive tech ($500/year) Supplies

VA Aid and Attendance (A&A) and Housebound Benefits

Missouri VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Missouri resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
MO

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Frequently Asked Questions about Chapters Living of Joplin

Who is the owner of Chapters Living of Joplin?

Chapters Living of Joplin is legally operated by Chapters Joplin Opco Llc, and administered by Rebecca Massey.

Is Chapters Living of Joplin in a walkable area?

Chapters Living of Joplin has a walk score of 77. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Chapters Living of Joplin?

According to MO state health department records, Chapters Living of Joplin's license number is 053598.

When does Chapters Living of Joplin's license expire?

According to MO state health department records, Chapters Living of Joplin's license expires on May 5, 2028.

What is the occupancy rate at Chapters Living of Joplin?

Chapters Living of Joplin's occupancy is 70%.

Does Chapters Living of Joplin operate as a for-profit or non-profit?

Chapters Living of Joplin is registered as a non-profit in MO.

Who is the administrator of Chapters Living of Joplin?

Rebecca Massey is the administrator of Chapters Living of Joplin.

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