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Chapters Living of Joplin is a 93-bed voluntary non-profit nursing home at 201 South Northpark Lane, Joplin, Jasper County, Missouri. Rebecca Massey serves as administrator; Chapters Joplin Opco LLC provides operations. The community accommodates independent living, assisted living, and memory care alongside short-term rehabilitation. Average length of stay is 48 days.
The facility provides religious services including chapel services and Bible studies, along with activities, dining options, and common areas.
The facility occupies a highly walkable urban location (walk score 77), with most daily errands accessible on foot.
The payer mix reflects a care model balancing short-term Medicare rehabilitation with longer-term Medicaid and private-pay residents. Medicare accounts for 27 percent of new admissions (average stay 4-5 months), private pay represents 55 percent (typical stay 1 month), and Medicaid comprises 18 percent (typical stay 1-2 months).
Occupancy and financial performance warrant family attention. Current occupancy stands at 47.2 percent, down 10.5 percentage points from 57.8 percent in 2022 and markedly below state average occupancy for comparable facilities. Gross revenue in 2023 was $10.3 million against operating expenses of $11.5 million, producing a net deficit of $4.1 million and a negative profit margin of 39.9 percent. Payroll costs represent 66 percent of revenue at $6.8 million.
The sustained operating losses and declining occupancy trajectory raise questions about operational stability, service continuity, and the facility’s capacity to maintain and upgrade plant and equipment over time.
The facility reports no civil money penalties or payment denials in the past three years.
Families evaluating Chapters Living should request clarification on the causes and timeline of the occupancy decline, and current operational and financial stabilization plans.
Similar to the Missouri average: 66.6%Chapters Living of Joplin is legally operated by Chapters Joplin Opco Llc, and administrated by Rebecca Massey.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 35 | This facility has 51% fewer total deficiencies than a typical Missouri nursing home (17 vs. MO avg 35).↓ 51% better |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 2.1 | 4.4 | This facility has 52% fewer deficiencies per year than a typical Missouri nursing home (2.1 vs. MO avg 4.4).↓ 52% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3.4 | 5 | This facility has 32% fewer deficiencies per inspection than a typical Missouri nursing home (3.4 vs. MO avg 5).↓ 32% better |
Inspections
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 7 | This facility has 29% fewer total inspections than a typical Missouri nursing home (5 vs. MO avg 7).↓ 29% better |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
27% of new residents, usually for short-term rehab.
55% of new residents, often for short stays.
18% of new residents, often for long-term daily care.
Historical financial and operational data for Chapters Living of Joplin based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #41 / 286Payroll — State benchmarkedThis home is ranked 41st out of 286 homes in Missouri. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
0.0 miles from city center
Estimated distance in miles from Joplin's city center to Chapters Living of Joplin's address, calculated via Google Maps.
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Chapters Living of Joplin is located in JOPLIN, Missouri.
Here are the financial assistance programs available to residents in Missouri.
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
| Communities of Wildwood Ranch |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Joplin | 120
Facility
120
MO AVG
97
Rank
#89 / 454 |
85.8%
Facility
85.8%
MO AVG
66.6%
Rank
#74 / 428 | +29% | 4.15
Facility
4.15
MO AVG
3.74
Rank
#75 / 276 | -25% | +11% | $0
Facility
$0
MO AVG
$76.9k
Rank
#1 / 283 | 13
Facility
13
MO AVG
36.5
Rank
#34 / 281 | 2.2
Facility
2.2
MO AVG
5.7
Rank
#8 / 281 | 1 | 110 |
77
Facility
77
MO AVG
45
Rank
#53 / 563 | John Cascone | $15.9M
Facility
$15.9M
MO AVG
$8.4M
Rank
#30 / 286 | $6.7M
Facility
$6.7M
MO AVG
$3.3M
Rank
#44 / 286 | 42%
Facility
42%
MO AVG
45.6%
Rank
#247 / 286 | 265848 | ||||
| Westgate |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Joplin | 120
Facility
120
MO AVG
97
Rank
#89 / 454 |
90.8%
Facility
90.8%
MO AVG
66.6%
Rank
#36 / 428 | +36% | 3.40
Facility
3.40
MO AVG
3.74
Rank
#184 / 276 | +5% | -9% | $0
Facility
$0
MO AVG
$76.9k
Rank
#1 / 283 | 20
Facility
20
MO AVG
36.5
Rank
#74 / 281 | 3.3
Facility
3.3
MO AVG
5.7
Rank
#34 / 281 | 1 | 109 |
77
Facility
77
MO AVG
45
Rank
#53 / 563 | Misty Caldwell | $10.2M
Facility
$10.2M
MO AVG
$8.4M
Rank
#68 / 286 | $4.5M
Facility
$4.5M
MO AVG
$3.3M
Rank
#98 / 286 | 43.9%
Facility
43.9%
MO AVG
45.6%
Rank
#231 / 286 | 265877 | ||||
| Joplin Gardens |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Joplin | 92
Facility
92
MO AVG
97
Rank
#217 / 454 |
85.9%
Facility
85.9%
MO AVG
66.6%
Rank
#72 / 428 | +29% | 3.44
Facility
3.44
MO AVG
3.74
Rank
#184 / 276 | -70% | -8% | $0
Facility
$0
MO AVG
$76.9k
Rank
#1 / 283 | 21
Facility
21
MO AVG
36.5
Rank
#80 / 281 | 3.5
Facility
3.5
MO AVG
5.7
Rank
#57 / 281 | - | 78 |
48
Facility
48
MO AVG
45
Rank
#262 / 563 | N & R Of Joplin, LLC | $6.0M
Facility
$6.0M
MO AVG
$8.4M
Rank
#155 / 286 | $3.6M
Facility
$3.6M
MO AVG
$3.3M
Rank
#145 / 286 | 60.6%
Facility
60.6%
MO AVG
45.6%
Rank
#89 / 286 | 265853 | ||||
| Chapters Living of Joplin | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Joplin | 93
Facility
93
MO AVG
97
Rank
#215 / 454 |
69.9%
Facility
69.9%
MO AVG
66.6%
Rank
#183 / 428 | +5% | - | - | - | - | - | - | - | - | - | - | 65 |
77
Facility
77
MO AVG
45
Rank
#53 / 563 | $10.3M
Facility
$10.3M
MO AVG
$8.4M
Rank
#66 / 286 | $6.8M
Facility
$6.8M
MO AVG
$3.3M
Rank
#41 / 286 | 66%
Facility
66%
MO AVG
45.6%
Rank
#57 / 286 | 265617 |
The legal owner and operator of Chapters Living of Joplin is Chapters Joplin Opco Llc.
Chapters Living of Joplin has a walk score of 77. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to MO state health department records, Chapters Living of Joplin's license number is 053598.
According to MO state health department records, Chapters Living of Joplin's license expires on May 5, 2028.
Chapters Living of Joplin's occupancy is 70%.
Rebecca Massey is the administrator of Chapters Living of Joplin.
Chapters Living of Joplin has 93 beds.
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